Primrose Retirement Community of Lancaster
Assisted Living in Lancaster
Assisted Living in Lancaster
Overview of Primrose Retirement Community of Lancaster
Primrose Retirement Community of Lancaster is one of the city’s best independent living, assisted living, and memory care communities. The senior living home programs and activities help individuals develop an active lifestyle and hassle-free living while maintaining independence. Holistic wellness is the goal of the dedicated team of professionals; they ensure that the vibrant home-like atmosphere presents a feeling that elevates their daily living.
Community features include a billiards room, a computer lounge, a chapel, a library, a salon, and a quiet area. Services include handicapped-accessible features, housekeeping, an emergency response system, and washer/dryer hookups. The luxury retirement home’s signature programs include the Primrose Life Enrichment, Primrose Telehealth for Seniors, and the Silver Lace Memory Care programs.
Cynthia Love serves as the Executive Director at Primrose Retirement Community of Lancaster, leading personalized dementia care and engagement programs. She ensures residents receive tailored support and innovative activities that promote their well-being, safety, and dignity within the community.
How BBB ratings work
About this community
Policies
Staffing
Key information about the people who lead and staff this community.
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Room Sizes: 497 / 548 / 811 / 1,018 - 1,068 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Types of Care at Primrose Retirement Community of Lancaster
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Latest inspection
Inspection oversight
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
Ohio average: 89 / 100
Environment
Ohio average: 95 / 100
Moving in
Ohio average: 82 / 100
Facility culture
Ohio average: 86 / 100
Caregivers
Ohio average: 89 / 100
Spending time
Ohio average: 80 / 100
Meals and dining
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility64/100
Ohio average46/100
Did (Do) you know who to speak to about your therapy progress?
This facility85/100
Ohio average85/100
Did (Does) the therapy help you meet your goals?
This facility92/100
Ohio average88/100
Did (Do) the therapists help you set goals?
This facility92/100
Ohio average89/100
Can you decide how to spend your day?
This facility95/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Can you enjoy the outdoors if you want to?
This facility95/100
Ohio average91/100
Are your personal items safe here?
This facility95/100
Ohio average92/100
Are you able to get around the building if you want to?
This facility95/100
Ohio average95/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Do you feel you have enough privacy?
This facility100/100
Ohio average95/100
Is it easy for you to get around in your room (or apartment)?
This facility100/100
Ohio average96/100
Is it very clean here?
This facility100/100
Ohio average96/100
Can you find a place to be alone if you want to be alone?
This facility100/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to PRIMROSE RETIREMENT COMMUNITY OF LANCASTER?
This facility79/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility89/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility95/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Would you highly recommend PRIMROSE RETIREMENT COMMUNITY OF LANCASTER to someone who needs this type of care?
This facility86/100
Ohio average89/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility89/100
Ohio average78/100
Are you as involved in decisions about your care as you want to be?
This facility90/100
Ohio average85/100
Are you encouraged to speak up about things you don’t like here?
This facility95/100
Ohio average81/100
Do the people who work here go above and beyond to give you a good life?
This facility95/100
Ohio average87/100
Overall, are you satisfied with the care you receive here?
This facility95/100
Ohio average94/100
Do the people who work here help you with technology, if needed?
This facility95/100
Ohio average89/100
Are you friends with anyone who lives here?
This facility95/100
Ohio average81/100
Are your concerns taken care of in a timely way?
This facility100/100
Ohio average86/100
Do the people who work here seem happy to work here?
This facility100/100
Ohio average92/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here do things the way you want them done?
This facility86/100
Ohio average88/100
Do the people who work here check on you often enough to see if you need anything?
This facility91/100
Ohio average81/100
Do the people who work here do everything they can to protect you from getting sick?
This facility95/100
Ohio average94/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility95/100
Ohio average85/100
Do the same people take care of you most of the time?
This facility95/100
Ohio average84/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility95/100
Ohio average90/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Ohio average95/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility100/100
Ohio average96/100
Do the people who care for you explain your care and services to you?
This facility100/100
Ohio average85/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility100/100
Ohio average92/100
Do the people who work here ever get angry at you?
This facility100/100
Ohio average88/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are there enjoyable things to do on the weekends, if you want?
This facility74/100
Ohio average63/100
Are you as connected to the community as you want to be?
This facility76/100
Ohio average71/100
Do you have something to look forward to most days?
This facility77/100
Ohio average77/100
Do you have enough opportunities to go on outings and special events?
This facility81/100
Ohio average73/100
Do you feel included in life here?
This facility91/100
Ohio average89/100
Do you usually enjoy how you spend your time?
This facility91/100
Ohio average87/100
Do you like the activities here?
This facility95/100
Ohio average83/100
Are you able to do the activities offered here, if you want?
This facility100/100
Ohio average93/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility100/100
Ohio average83/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you like the food here?
This facility62/100
Ohio average81/100
Do you get enough fresh food options here?
This facility77/100
Ohio average81/100
Do you look forward to mealtimes?
This facility82/100
Ohio average80/100
Does the menu change often enough?
This facility86/100
Ohio average77/100
Do you have input on the food that is served?
This facility95/100
Ohio average68/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Compare Assisted Living around Lancaster The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
| Bickford of Lancaster |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Lancaster (Wacker Heights) | 92 | Yes | 8 | Studio / 1 Bed / 2 Bed | A+ | - | 89 | 2 |
| The Ridge at Lancaster |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Lancaster (Whittier Drive South) | 42 | Yes | 52 | Studio / 1 Bed / 2 Bed | A+ | - | 91 | 1 |
| Primrose Retirement Community of Lancaster |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Lancaster | - | Yes | 4 | Studio / 1 Bed / 2 Bed | A+ | - | 91 | 0 |
| Reflections Retirement Community |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Lancaster | - | Yes | 6 | Studio / 1 Bed / 2 Bed | A+ | Dennis Downing | 90 | 0 |
| Scott‘s Place |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Lancaster | - | Yes | 22 | Studio / 1 Bed / 2 Bed | - | - | - | 0 |
Living Spaces & Floor Plans
Primrose Retirement Community Of Lancaster 2 2
Primrose Retirement Community Of Lancaster 1 2
Primrose Retirement Community Of Lancaster 4
Primrose Retirement Community Of Lancaster 3 2
Memory Care Floor Plans
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3 miles from city center
Estimated distance in miles from Lancaster's city center to Primrose Retirement Community of Lancaster's address, calculated via Google Maps.
— 1.23 miles to nearest hospital (Fresenius Medical Care at Fairfield Medical Center)
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