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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Ensconced in the picturesque town of Bedford, New Hampshire, is the Ridgewood Center, a skilled nursing facility that places a strong emphasis on providing exceptional care and therapy services to its residents. Their team of skilled nurses, therapists, and licensed care professionals at the center is highly trained and dedicated to helping residents and their families achieve their goals in the most effective and efficient way possible. They strive to tailor their therapies and care services to each individual, ensuring the most optimal and appropriate solutions are provided.
In addition to their personalized approach, the Ridgewood Center participates in Medicare and Medicaid, making it accessible to a wide range of individuals. They also welcome short-term rehabilitation, making it an ideal option for those recovering from an injury or surgery. Residents in this home can rest assured that they are in good hands. With the center’s personalized approach to care and its team’s commitment to excellence, seniors can expect to receive the best possible support as they work towards wellness and recovery.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 41st out of 58 homes in New Hampshire for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 37m per day | ▼ 10% State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 38m per day | ▼ 32% State avg: 56m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 55m per day | ▼ 14% State avg: 2h 14m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 52m per day | ▼ 17% State avg: 3h 27m per day · National avg: 3h 26m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 22m per day | ▼ 24% State avg: 29m per day · National avg: 28m per day |
Lower than the New Hampshire average: 81.1%Ridgewood Center is administrated by Leanndra Kittle.
New Hampshire average 3.5
Last Health inspection on Jan 2025
New Hampshire average 14.4
New Hampshire average 3.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
9 of 11 citations resulted from standard inspections; 1 of 11 resulted from complaint investigations; and 1 of 11 came from combined inspections (standard and complaint).
400% worse than New Hampshire averageNew Hampshire average: 0.2
100% better than New Hampshire averageNew Hampshire average: 0.1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
27% fewer staff per resident than New Hampshire average
0% compared with New Hampshire average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 24 RN Staff are full-time employees. No contractors work on this role.
24
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursAssists with medical care and medications.
9 total: 8 full-time employees and 1 contractor.
9
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursHelps with daily care and mobility.
42 total: 41 full-time employees and 1 contractor.
42
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
758 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 41 | 1 | 42 | 14,545 | 92 | 100% | 7.9 |
| Registered Nurse | 24 | 0 | 24 | 10,301 | 92 | 100% | 8.2 |
| Licensed Practical Nurse | 8 | 1 | 9 | 3,456 | 92 | 100% | 7.6 |
| Medication Aide/Technician | 7 | 0 | 7 | 3,411 | 92 | 100% | 9.2 |
| Physical Therapy Assistant | 11 | 0 | 11 | 1,888 | 80 | 87% | 6.8 |
| Other Dietary Services Staff | 6 | 0 | 6 | 1,419 | 91 | 99% | 6.8 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,165 | 70 | 76% | 8 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,096 | 69 | 75% | 7.9 |
| Qualified Social Worker | 10 | 0 | 10 | 926 | 84 | 91% | 6.1 |
| Respiratory Therapy Technician | 15 | 0 | 15 | 844 | 84 | 91% | 6.4 |
| RN Director of Nursing | 2 | 0 | 2 | 737 | 60 | 65% | 7.8 |
| Speech Language Pathologist | 5 | 0 | 5 | 646 | 62 | 67% | 6.3 |
| Other Social Services Staff | 1 | 0 | 1 | 467 | 59 | 64% | 7.9 |
| Administrator | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 428 | 54 | 59% | 7.9 |
| Occupational Therapy Aide | 0 | 2 | 2 | 355 | 50 | 54% | 7 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 85 | 52 | 57% | 1.5 |
| Medical Director | 0 | 1 | 1 | 30 | 3 | 3% | 10 |
| Physical Therapy Aide | 2 | 0 | 2 | 26 | 6 | 7% | 4.3 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
53% lower than New Hampshire averageNew Hampshire average: $33K
48% fewer fines than New Hampshire averageNew Hampshire average: 1.9
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New Hampshire averageNew Hampshire average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jun 21, 2024 · $16K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 21, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.8
In line with New Hampshire averageNew Hampshire average: 11.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.5
6% worse than New Hampshire averageNew Hampshire average: 23.2
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
22.5%
In line with New Hampshire averageNew Hampshire average: 21.9%
Percent of long-stay residents whose ability to move independently worsened
21.7%
7% worse than New Hampshire averageNew Hampshire average: 20.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.3%
8% worse than New Hampshire averageNew Hampshire average: 27.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.0%
13% better than New Hampshire averageNew Hampshire average: 4.6%
Percent of long-stay high risk residents with pressure ulcers
5.1%
14% worse than New Hampshire averageNew Hampshire average: 4.5%
Percent of long-stay residents with a urinary tract infection
0.5%
78% better than New Hampshire averageNew Hampshire average: 2.5%
Percent of long-stay residents who lose too much weight
5.9%
In line with New Hampshire averageNew Hampshire average: 5.6%
Percent of long-stay residents who have depressive symptoms
2.1%
75% better than New Hampshire averageNew Hampshire average: 8.3%
Percent of long-stay residents who received an antipsychotic medication
24.4%
40% worse than New Hampshire averageNew Hampshire average: 17.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.5%
In line with New Hampshire averageNew Hampshire average: 96.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.0%
In line with New Hampshire averageNew Hampshire average: 98.0%
Number of hospitalizations per 1,000 long-stay resident days.
1.91
8% better than New Hampshire averageNew Hampshire average: 2.08
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.25
12% worse than New Hampshire averageNew Hampshire average: 1.12
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.7%
In line with New Hampshire averageNew Hampshire average: 83.8%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
9% better than New Hampshire averageNew Hampshire average: 1.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.0%
In line with New Hampshire averageNew Hampshire average: 83.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.3%
36% better than New Hampshire averageNew Hampshire average: 25.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.8%
7% worse than New Hampshire averageNew Hampshire average: 8.2%
Percentage of SNF residents who experience falls with major injury during their stay.
5.1%
566% worse than New Hampshire averageNew Hampshire average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
41.4%
23% worse than New Hampshire averageNew Hampshire average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
48.1%
5% worse than New Hampshire averageNew Hampshire average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
31% of new residents, usually for short-term rehab.
48% of new residents, often for short stays.
21% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
111Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Ridgewood Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #23 / 58Payroll — State benchmarkedThis home is ranked 23rd out of 58 homes in New Hampshire for payroll. Shows total annual staff payroll benchmarked to the New Hampshire average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
4.6 miles from city center
Estimated distance in miles from Bedford's city center to Ridgewood Center's address, calculated via Google Maps.
— 2.16 miles to nearest hospital (Catholic Medical Center)
Add your location
Ridgewood Center is located in Bedford, New Hampshire.
Here are the financial assistance programs available to residents in New Hampshire.
The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
| St Joseph Residence Inc |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Manchester (Mammoth Road) | 22
Facility
22
NH AVG
71
Rank
#130 / 169 | 100.0% | +23% | 7.23 | +13% | +69% | $0 | 10 | 3.3 | - | 22 |
40
Facility
40
NH AVG
31
Rank
#84 / 229 | Jacqueline Lambert | $4.6M | $3.4M | 74.7% | 305088 | ||||
| Ridgewood Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | Bedford | 148
Facility
148
NH AVG
71
Rank
#15 / 169 | 64.5% | -21% | 3.40 | +26% | -20% | $15.6k | 11 | 2.8 | 1 | 115 |
55
Facility
55
NH AVG
31
Rank
#51 / 229 | Chantal Djakonan | $15.9M | $8.3M | 52.1% | 305052 |
Ridgewood Center has a walk score of 55. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to NH state health department records, Ridgewood Center's license number is 3700.
According to NH state health department records, Ridgewood Center's license expires on June 30, 2026.
Ridgewood Center's occupancy is 65%.
Leanndra Kittle is the administrator of Ridgewood Center.
Ridgewood Center has 148 beds.
Yes — there are 6 photos of Ridgewood Center in the photo gallery on this page.
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