Total health inspections
5
Arizona average 6.3
Last Health inspection on Mar 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Rock Creek at The Park
Nursing Home & Memory Care · Surprise, AZ
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Rock Creek at The Park
Nursing Home & Memory Care · Surprise, AZ
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Rock Creek at The Park accepts Medicare, Medicaid, and private pay.
Rock Creek is the memory care center of The Park Community. The luxury memory care home in Surprise makes it a point that seniors are given the freedom and choice given to each resident and ensures that they attend to the unique needs of each individual with kindness and compassion. Rock Creek at the Park offers senior living enriched by world-class hospitality and service.
As a Koelsch senior living home, expect luxury and comfort to be the driving forces of the community. Its premier all-inclusive features include ALDs, specialized memory care programs, medication management, transfer assistance, housekeeping, and laundry services tailored to their unique needs.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 67th out of 72 homes in Arizona. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 67th out of 72 homes in Arizona. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 4m per day
Rank #67 / 72Nurse hours — State benchmarkedThis home is ranked 67th out of 72 homes in Arizona. Shows adjusted nurse hours per resident per day benchmarked to the Arizona average, with a ranking across 72 Arizona SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Arizona avg
-26%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 12m per day |
Types of Care at Rock Creek at The Park
Memory Care
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
94.6%
Rank #8 / 77Occupancy rate — State benchmarkedThis home is ranked 8th out of 77 homes in Arizona. Shows this facility's occupancy rate versus the Arizona average, with its Statewide rank out of 77. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
25 days
Occupancy rate
94.6%
Rank #8 / 77Occupancy rate — State benchmarkedThis home is ranked 8th out of 77 homes in Arizona. Shows this facility's occupancy rate versus the Arizona average, with its Statewide rank out of 77. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
25 days
113-bed community Rank #43 / 80Bed count — State benchmarkedThis home is ranked 43rd out of 80 homes in Arizona. Shows this facility's certified or reported bed count compared to other Arizona SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
9 years in operation Rank #25 / 39Years in operation — State benchmarkedThis home is ranked 25th out of 39 homes in Arizona. Shows how long this facility has been in operation compared to other Arizona SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 35 / 100 Rank #45 / 80Walk Score — State benchmarkedThis home is ranked 45th out of 80 homes in Arizona. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arizona SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility TypeAssisted Living Center
StatusActive
IssuanceJanuary 10, 2017
ExpirationSeptember 30, 2026
License NumberAL10492C
QualificationHealth Care
Services
Rock Creek at The Park is administrated by Lorena Watson.
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Since 2023 · 3 years of data
17 deficiencies
4 complaints
5 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. Arizona state average
Overall vs. AZ average
3 Worse
Metrics worse than Arizona average:
• Total deficiencies (89% above)
• Deficiencies per year (90% above)
• Deficiencies per inspection (89% above) 1 At Avg Metrics at Arizona average:
• Total inspections (at AZ avg) 2 Better Metrics better than Arizona average:
• Total complaints (33% below)
• Complaints per year (35% below)
• Total deficiencies (89% above)
• Deficiencies per year (90% above)
• Deficiencies per inspection (89% above) 1 At Avg Metrics at Arizona average:
• Total inspections (at AZ avg) 2 Better Metrics better than Arizona average:
• Total complaints (33% below)
• Complaints per year (35% below)
Latest Inspection
September 10, 2025
Complaint
No deficiencies
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 17 | 9 | This facility has 89% more total deficiencies than a typical Arizona nursing home (17 vs. AZ avg 9).↑ 89% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 5.7 | 3 | This facility has 90% more deficiencies per year than a typical Arizona nursing home (5.7 vs. AZ avg 3).↑ 90% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 3.4 | 1.8 | This facility has 89% more deficiencies per inspection than a typical Arizona nursing home (3.4 vs. AZ avg 1.8).↑ 89% worse |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 5 | This facility has total inspections in line with the Arizona average (5 vs. AZ avg 5).— At avg |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 4 | 6 | This facility has 33% fewer total complaints than a typical Arizona nursing home (4 vs. AZ avg 6).↓ 33% better |
|
Complaints per year
Average complaints per year since 2023.
| 1.3 | 2 | This facility has 35% fewer complaints per year than a typical Arizona nursing home (1.3 vs. AZ avg 2).↓ 35% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with repeated documentation and training deficiencies leading to multiple fines totaling $6,500 between October 2023 and July 2025. The most recent inspection on September 10, 2025, found no deficiencies during complaint investigations, but prior reports cited issues with CPR training, service plan documentation, and employee background checks. Enforcement actions included civil penalties for invalid CPR training, incomplete service documentation, and failure to conduct required disaster drills and fall prevention training.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsHealth Inspection History
Inspections
Total health citations
11
Rank #16 / 76Health citations — State benchmarkedThis home is ranked 16th out of 76 homes in Arizona. Shows this facility's total health deficiency citations benchmarked to the Arizona State average, with a ranking across all 76 AZ SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Arizona average 23.2
Citations per inspection
2.2
Rank #12 / 76Citations per inspection — State benchmarkedThis home is ranked 12th out of 76 homes in Arizona. Shows average deficiency citations per CMS inspection for this facility versus the Arizona mean across 76 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 11 citations resulted from standard inspections; and 3 of 11 resulted from complaint investigations.
Breakdown of citation severity (last 5 years)
Critical Health citations
0
100% better than Arizona averageArizona average: 0.1
Serious Health citations
0
100% better than Arizona averageArizona average: 0.6
Citations history (last 5 years)
Quality of Care moderate citation
Mar 11, 2025
Corrected
Administration moderate citation
Mar 06, 2025
Corrected
Quality of Care moderate citation
Jun 27, 2024
Corrected
Care Planning moderate citation
Dec 23, 2022
Corrected
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Total staff
206
Employees
202
Contractors
4
Staff to resident ratio
2.86:1
57% better than Arizona average
Avg staff/day
84
Average shift
8.9 hours
5% better than Arizona average
Total staff hours (quarter)
68,404
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
Total count
18
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.2 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
29
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
72
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursNo contractors work on this role.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
0.3%
205 contractor hours this quarter
Occupational Therapy Aide: 2
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 72 | 0 | 72 | 24,737 | 92 | 100% | 9.3 |
| Licensed Practical Nurse | 29 | 0 | 29 | 10,133 | 92 | 100% | 9.9 |
| Qualified Activities Professional | 19 | 0 | 19 | 7,066 | 92 | 100% | 9.3 |
| Registered Nurse | 18 | 0 | 18 | 5,862 | 92 | 100% | 10.2 |
| Dental Services Staff | 9 | 0 | 9 | 3,388 | 69 | 75% | 8 |
| RN Director of Nursing | 7 | 0 | 7 | 3,130 | 87 | 95% | 8.8 |
| Speech Language Pathologist | 9 | 0 | 9 | 2,746 | 85 | 92% | 7.1 |
| Physical Therapy Aide | 8 | 0 | 8 | 2,486 | 79 | 86% | 7.1 |
| Physical Therapy Assistant | 6 | 0 | 6 | 1,851 | 80 | 87% | 7.9 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 1,740 | 66 | 72% | 8.9 |
| Respiratory Therapy Technician | 7 | 0 | 7 | 1,415 | 82 | 89% | 7.2 |
| Qualified Social Worker | 3 | 0 | 3 | 1,138 | 83 | 90% | 7.6 |
| Other Dietary Services Staff | 3 | 0 | 3 | 627 | 79 | 86% | 6.3 |
| Nurse Practitioner | 1 | 0 | 1 | 540 | 60 | 65% | 9 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Occupational Therapy Aide | 1 | 2 | 3 | 487 | 62 | 67% | 5.7 |
| Dietitian | 1 | 0 | 1 | 398 | 55 | 60% | 7.2 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 117 | 12 | 13% | 9.8 |
| Medical Director | 0 | 1 | 1 | 16 | 12 | 13% | 1.3 |
72 Certified Nursing Assistant
% of Days
100%
29 Licensed Practical Nurse
% of Days
100%
19 Qualified Activities Professional
% of Days
100%
18 Registered Nurse
% of Days
100%
9 Dental Services Staff
% of Days
75%
7 RN Director of Nursing
% of Days
95%
9 Speech Language Pathologist
% of Days
92%
8 Physical Therapy Aide
% of Days
86%
6 Physical Therapy Assistant
% of Days
87%
8 Clinical Nurse Specialist
% of Days
72%
7 Respiratory Therapy Technician
% of Days
89%
3 Qualified Social Worker
% of Days
90%
3 Other Dietary Services Staff
% of Days
86%
1 Nurse Practitioner
% of Days
65%
1 Administrator
% of Days
72%
3 Occupational Therapy Aide
% of Days
67%
1 Dietitian
% of Days
60%
1 Occupational Therapy Assistant
% of Days
13%
1 Medical Director
% of Days
13%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
2.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
2.4
68% better than Arizona averageArizona average: 7.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
5.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
5.7
64% better than Arizona averageArizona average: 16.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
0.0%
Percent of long-stay residents whose need for help with daily activities has increased
0.0%
100% better than Arizona averageArizona average: 11.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
11.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
11.5%
45% better than Arizona averageArizona average: 20.8%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Arizona averageArizona average: 2.1%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.9%
Percent of long-stay high risk residents with pressure ulcers
7.9%
57% worse than Arizona averageArizona average: 5.1%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.6%
Percent of long-stay residents with a urinary tract infection
2.6%
93% worse than Arizona averageArizona average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.8%
Percent of long-stay residents who lose too much weight
1.8%
67% better than Arizona averageArizona average: 5.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
5.0%
Percent of long-stay residents who have depressive symptoms
5.0%
11% worse than Arizona averageArizona average: 4.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
0.0%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than Arizona averageArizona average: 10.3%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Arizona averageArizona average: 97.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.1%
In line with Arizona averageArizona average: 94.6%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
9% better than Arizona averageArizona average: 91.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.2%
Percent of short-stay residents who newly received an antipsychotic medication
0.2%
76% better than Arizona averageArizona average: 1.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
97.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
97.1%
11% better than Arizona averageArizona average: 87.3%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
29% of new residents, usually for short-term rehab.
Typical stay
23 days
Private pay
66% of new residents, often for short stays.
Typical stay
18 days
Medicaid
5% of new residents, often for long-term daily care.
Typical stay
4 - 5 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
72
Medicare
25
34.7% of residents
Private pay or other
47
65.3% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Rock Creek at The Park based on CMS SNF Cost Reports.
Occupancy Rate
94.6%
↓ 0.3pp vs 2022
Net Income
$3.2M
↑ ~$315.4K vs 2022
Total Payroll
$12.1M
↑ ~$749.1K vs 2022
Profit Margin
11.7%
↑ 4.5pp vs 2022
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$27.6M
Profit
$3.2M
Privately-owned community
Operated by a business corporation.
Home revenue
$27.6M Rank #16 / 80Revenue — State benchmarkedThis home is ranked 16th out of 80 homes in Arizona. Shows this facility's annual revenue compared to the Arizona SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$3.2M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #15 / 80Payroll — State benchmarkedThis home is ranked 15th out of 80 homes in Arizona. Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$12.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #15 / 80Payroll — State benchmarkedThis home is ranked 15th out of 80 homes in Arizona. Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$12.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$24.3M
What does this home offer?
Pets Allowed
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-story
Dining Services
Beauty Services
Social and Recreational Activities
Exercise Programs
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Rock Creek at The Park
2.6 miles from city center
Estimated distance in miles from Surprise's city center to Rock Creek at The Park's address, calculated via Google Maps.
— 0.65 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)
Calculate Travel Distance to Rock Creek at The Park
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Financial Assistance for
Nursing Home in Arizona
Rock Creek at The Park is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about Rock Creek at The Park
What neighborhood is Rock Creek at The Park in?
Rock Creek at The Park is in the West Parkwood Drive neighborhood of Surprise.
Is Rock Creek at The Park in a walkable area?
Rock Creek at The Park has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Rock Creek at The Park?
According to AZ state health department records, Rock Creek at The Park's license number is AL10492C.
When does Rock Creek at The Park's license expire?
According to AZ state health department records, Rock Creek at The Park's license expires on September 30, 2026.
Who is the administrator of Rock Creek at The Park?
Lorena Watson is the administrator of Rock Creek at The Park.
How many beds does Rock Creek at The Park have?
Rock Creek at The Park has 113 beds.
What is the address of Rock Creek at The Park?
Rock Creek at The Park is located at 14552 W Parkwood Dr, Surprise, AZ 85374, United States.
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