Rock Creek at The Park

Nursing Home & Memory Care · Surprise, AZ

CMS overall rating

14552 W Parkwood Dr, Surprise, AZ 85374 View map

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Rock Creek at The Park accepts Medicare, Medicaid, and private pay.

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Rock Creek at The Park accepts Medicare, Medicaid, and private pay.

Overview of Rock Creek at the Park

Rock Creek is the memory care center of The Park Community. The luxury memory care home in Surprise makes it a point that seniors are given the freedom and choice given to each resident and ensures that they attend to the unique needs of each individual with kindness and compassion. Rock Creek at the Park offers senior living enriched by world-class hospitality and service.

As a Koelsch senior living home, expect luxury and comfort to be the driving forces of the community. Its premier all-inclusive features include ALDs, specialized memory care programs, medication management, transfer assistance, housekeeping, and laundry services tailored to their unique needs.

Facility Direct Line (623) 214-0100

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Arizona state averages

Total nursing care / resident

3h 4m per day

This facility Arizona avg (4h 4m per day)

vs Arizona avg

-24%

0 of 6 metrics below state avg

Standout metric Physical Therapist is +50% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	54m per day	▲ 25% State avg: 43m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 27m per day	▲ 38% State avg: 1h 3m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 43m per day	▲ 16% State avg: 2h 20m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	4h 19m per day	▲ 19% State avg: 3h 39m per day · National avg: 3h 27m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	9m per day	▲ 50% State avg: 6m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	38m per day	▲ 26% State avg: 31m per day · National avg: 29m per day

Capacity and availability

25 days

113-bed community

A larger shared setting that may offer more common spaces and organized community services.

9 years in operation

An established community with some operational experience and growing routines.

Walk Score: 35 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

95%

Higher than the Arizona average: 72.7%

Occupied beds

107 / 113

Average occupied beds in Arizona homes 84 beds

Facility TypeAssisted Living Center

StatusActive

IssuanceJanuary 10, 2017

ExpirationSeptember 30, 2026

License NumberAL10492C

QualificationHealth Care

Rock Creek at The Park is administered by Lorena Watson.

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. AZ average

Latest Inspection September 10, 2025 Complaint No deficiencies

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	AZ Average	vs. AZ Avg
Enforcement actions Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.	0	0.9	This facility has 100% fewer enforcement actions than a typical Arizona nursing home (0 vs. AZ avg 0.9).↓ 100% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	AZ Average	vs. AZ Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	5	5	This facility has total inspections in line with the Arizona average (5 vs. AZ avg 5).— At avg

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	AZ Average	vs. AZ Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	4	6	This facility has 33% fewer total complaints than a typical Arizona nursing home (4 vs. AZ avg 6).↓ 33% better Rank #350 / 500 Total complaints — State benchmarked This home is ranked 350th out of 500 homes in Arizona. Shows this facility's complaint-related visits compared to the Arizona average among 500 comparable communities in the ranking pool. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

September 10, 2025 complaint investigation found no deficiencies in three separate complaints, showing some recent compliance with complaint-related issues.
June 4, 2025 enforcement cited invalid CPR training and repeated failure to document resident services, resulting in a $750 fine paid in full.
September 20, 2023 annual inspection identified 18 deficiencies including fall prevention training, tuberculosis screening, service plans, disaster preparedness, and medication administration.

Inspections since 2021

Total health inspections 5

Arizona average 6.3

Last Health inspection on Mar 2025

Total health citations

Arizona average 23.2

Citations per inspection

2.2

Arizona average 3.82

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

8 of 11 citations resulted from standard inspections; and 3 of 11 resulted from complaint investigations.

Breakdown of citation severity (last 5 years)

Critical health citations

100% better than Arizona average

Arizona average: 0.1

Serious health citations

100% better than Arizona average

Arizona average: 0.6

0 critical citations Arizona average: 0.1

0 serious citations Arizona average: 0.6

11 moderate citations Arizona average: 22.3

0 minor citations Arizona average: 0.2

Citations history (last 5 years)

Quality of Care moderate citation Mar 11, 2025

Corrected

Administration moderate citation Mar 06, 2025

Corrected

Quality of Care moderate citation Jun 27, 2024

Corrected

Care Planning moderate citation Dec 23, 2022

Corrected

Total staff 206

Employees 202

Contractors 4

Staff to resident ratio 2.86 : 1

59% more staff per resident than Arizona average

Avg staff/day 84

Average shift 8.9 hours

5% better than Arizona average

Total staff hours (quarter) 68,404

Nursing staff breakdown

10.2 hours

9.9 hours

9.3 hours

Contractor staffing

205 contractor hours this quarter

Occupational Therapy Aide: 2 Medical Director: 1 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	72	0	72	24,737	92	100%	9.3
Licensed Practical Nurse	29	0	29	10,133	92	100%	9.9
Qualified Activities Professional	19	0	19	7,066	92	100%	9.3
Registered Nurse	18	0	18	5,862	92	100%	10.2
Dental Services Staff	9	0	9	3,388	69	75%	8
RN Director of Nursing	7	0	7	3,130	87	95%	8.8
Speech Language Pathologist	9	0	9	2,746	85	92%	7.1
Physical Therapy Aide	8	0	8	2,486	79	86%	7.1
Physical Therapy Assistant	6	0	6	1,851	80	87%	7.9
Clinical Nurse Specialist	8	0	8	1,740	66	72%	8.9
Respiratory Therapy Technician	7	0	7	1,415	82	89%	7.2
Qualified Social Worker	3	0	3	1,138	83	90%	7.6
Other Dietary Services Staff	3	0	3	627	79	86%	6.3
Nurse Practitioner	1	0	1	540	60	65%	9
Administrator	1	0	1	528	66	72%	8
Occupational Therapy Aide	1	2	3	487	62	67%	5.7
Dietitian	1	0	1	398	55	60%	7.2
Occupational Therapy Assistant	0	1	1	117	12	13%	9.8
Medical Director	0	1	1	16	12	13%	1.3

72 Certified Nursing Assistant

% of Days 100%

29 Licensed Practical Nurse

% of Days 100%

19 Qualified Activities Professional

% of Days 100%

18 Registered Nurse

% of Days 100%

9 Dental Services Staff

% of Days 75%

7 RN Director of Nursing

% of Days 95%

9 Speech Language Pathologist

% of Days 92%

8 Physical Therapy Aide

% of Days 86%

6 Physical Therapy Assistant

% of Days 87%

8 Clinical Nurse Specialist

% of Days 72%

7 Respiratory Therapy Technician

% of Days 89%

3 Qualified Social Worker

% of Days 90%

3 Other Dietary Services Staff

% of Days 86%

1 Nurse Practitioner

% of Days 65%

1 Administrator

% of Days 72%

3 Occupational Therapy Aide

% of Days 67%

1 Dietitian

% of Days 60%

1 Occupational Therapy Assistant

% of Days 13%

1 Medical Director

% of Days 13%

View All Staffing Data in Surprise

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 2.4

68% better than Arizona average

Arizona average: 7.6

Functional decline score 5.7

64% better than Arizona average

Arizona average: 16.1

Long-stay resident measures

Need for Help with Daily Activities Increased 0.0%

100% better than Arizona average

Arizona average: 11.2%

Low Risk Residents with Bowel/Bladder Incontinence 11.5%

45% better than Arizona average

Arizona average: 20.8%

Falls with Major Injury 0.0%

100% better than Arizona average

Arizona average: 2.1%

High Risk Residents with Pressure Ulcers 7.9%

57% worse than Arizona average

Arizona average: 5.1%

Urinary Tract Infection 2.6%

93% worse than Arizona average

Arizona average: 1.3%

Lost Too Much Weight 1.8%

67% better than Arizona average

Arizona average: 5.4%

Depressive Symptoms 5.0%

11% worse than Arizona average

Arizona average: 4.5%

Antipsychotic Use 0.0%

100% better than Arizona average

Arizona average: 10.3%

Pneumococcal Vaccine 100.0%

In line with Arizona average

Arizona average: 97.2%

Influenza Vaccine 97.1%

In line with Arizona average

Arizona average: 94.6%

Short-stay resident measures

Pneumococcal Vaccine 99.5%

9% better than Arizona average

Arizona average: 91.5%

Antipsychotic medication increase 0.2%

76% better than Arizona average

Arizona average: 1.0%

Influenza Vaccine 97.1%

11% better than Arizona average

Arizona average: 87.3%

Breakdown by payment type

Medicare

29% of new residents, usually for short-term rehab.

Typical stay 23 days

Private pay

66% of new residents, often for short stays.

Typical stay 18 days

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 4 - 5 months

Total residents 72

Medicare

34.7% of residents

Private pay or other

65.3% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Rock Creek at The Park from 2019–2023, based on CMS SNF Cost Reports.

Occupancy Rate 83.7% ↓ 11.1pp vs 2022

Net Patient Income $3.2M ↑ ~$293.2K vs 2022

Payroll Costs $11.5M ↑ ~$778.7K vs 2022

Operating Margin 14.3% ↑ 0.7pp vs 2022

Metric	2019	2020	2021	2022	2023
Occupancy %	14.7%	57.0%	85.0%	94.9%	83.7%
Beds	100	100	100	100	113
Net Income	-$366,765	$637,405	$2,153,606	$2,905,904	$3,221,328
Gross Revenue	$786,802	$12,529,454	$20,537,642	$40,116,642	$27,529,978
Operating Expenses	$1,134,206	$11,054,161	$15,660,156	$18,372,815	$19,024,566
Net Patient Income	-$366,765	$635,008	$2,138,996	$2,890,304	$3,183,520
Net Patient Revenue	$767,441	$11,689,169	$17,799,152	$21,263,119	$22,208,086
Payroll Costs	$477,120	$6,080,108	$8,653,249	$10,726,888	$11,505,596
Operating Margin %	-47.8%	5.4%	12.0%	13.6%	14.3%
Medicare %	88.8%	46.9%	34.3%	36.5%	26.4%
Medicaid %	0.0%	2.4%	12.1%	17.5%	25.3%
Private %	11.2%	50.7%	53.6%	45.9%	48.3%
Net Patient Revenue/Day	$588	$561	$574	$614	$643
Cost/Day	$869	$530	$505	$531	$551
Avg Length of Stay	21.1 days	18.0 days	20.9 days	22.4 days	25.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$22.2M

Net patient income

$3.2M

For-profit Corporation

Net patient revenue

$22.2M

Net patient income

$3.2M

Other income

$37.8K

Payroll costs

$11.5M 51.8% of net patient revenue

Other operating costs

$7.5M

Total costs

$19.0M

What does this home offer?

Pets Allowed

Housing Options: Private Rooms / Semi-Private Rooms

Building Type: Single-story

Beauty Services

Social and Recreational Activities

Exercise Programs

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (66% of admissions), and a typical private pay stay runs around 18 days.

Coverage residents most often arrive under.

Medicare 29%

Private pay 66%

Medicaid 5%

Coverage residents most often leave under.

Medicare 29%

Private pay 67%

Medicaid 4%

1.5 miles from city center Estimated distance in miles from Surprise's city center to Rock Creek at The Park's address, calculated via Google Maps. — 0.65 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled

General Arizona resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Benefits

In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+

General Arizona resident, at risk of institutionalization.

Income Limits ~$2,000/month individual, varies

Asset Limits $10,000 individual

Limited funding; waitlists common.

Benefits

Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority

General Arizona resident, own/rent home, low-income.

Income Limits (2025) ~$2,510/month 200% of poverty level, individual

Asset Limits Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Benefits

Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+

General Arizona resident, very low income, able to live independently with support.

Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county

Asset Limits $10,000 individual, excludes home if owned

Limited units; high demand in metro areas like Phoenix.

Benefits

Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age —

General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled

General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region

Asset Limits Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits

Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

What neighborhood is Rock Creek at The Park in?

Rock Creek at The Park is in the West Parkwood Drive neighborhood of Surprise.

Is Rock Creek at The Park in a walkable area?

Rock Creek at The Park has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Rock Creek at The Park?

According to AZ state health department records, Rock Creek at The Park's license number is AL10492C.

When does Rock Creek at The Park's license expire?

According to AZ state health department records, Rock Creek at The Park's license expires on September 30, 2026.

What is the occupancy rate at Rock Creek at The Park?

Rock Creek at The Park's occupancy is 95%.

Does Rock Creek at The Park operate as a for-profit or non-profit?

Rock Creek at The Park is registered as a for-profit in AZ.

Who is the administrator of Rock Creek at The Park?

Lorena Watson is the administrator of Rock Creek at The Park.

Guides for Better Senior Living

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Rock Creek at The Park

Overview of Rock Creek at the Park

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Contact Rock Creek at The Park

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2021

Breakdown of citation severity (last 5 years)

Citations history (last 5 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

72 Certified Nursing Assistant

29 Licensed Practical Nurse

19 Qualified Activities Professional

18 Registered Nurse

9 Dental Services Staff

7 RN Director of Nursing

9 Speech Language Pathologist

8 Physical Therapy Aide

6 Physical Therapy Assistant

8 Clinical Nurse Specialist

7 Respiratory Therapy Technician

3 Qualified Social Worker

3 Other Dietary Services Staff

1 Nurse Practitioner

1 Administrator

3 Occupational Therapy Aide

1 Dietitian

1 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Family Member Group

Active Family Council

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Primarily short stays

Admissions

Discharges

Places of interest near Rock Creek at The Park

Calculate Travel Distance to Rock Creek at The Park

Financial Assistance for Nursing Home in Arizona

Arizona Long Term Care System

Non-Medical Home and Community Based Services

Weatherization Assistance Program (WAP)

Section 202 Supportive Housing for the Elderly

Arizona CARES Program

AZ DES Non-Medical Home and Community Based Services (HCBS)

Guides for Better Senior Living

Financial Assistance for
Nursing Home in Arizona