Inspection Reports for
Saint Luke Lutheran Home – North Canton

OH, 44720

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Deficiencies (last 4 years)

Deficiencies (over 4 years) 16.5 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

259% worse than Ohio average
Ohio average: 4.6 deficiencies/year

Deficiencies per year

36 27 18 9 0
2019
2020
2023
2025

Census

Latest occupancy rate 129 residents

Based on a November 2025 inspection.

Occupancy over time

100 120 140 160 180 Jan 2019 Jan 2023 May 2025 Sep 2025 Nov 2025

Inspection Report

Complaint Investigation
Census: 129 Deficiencies: 3 Date: Nov 24, 2025

Visit Reason
The inspection was conducted as a complaint investigation based on multiple complaints regarding failure to notify resident representatives of room changes, unsecured hazardous areas, and medication administration errors.

Complaint Details
The deficiencies represent non-compliance investigated under Complaint Numbers 2646189 (room change notification), 2651378 (hazardous areas), and 2661530 (medication administration).
Findings
The facility failed to notify resident representatives of room changes affecting one resident, failed to secure hazardous areas on the memory care unit potentially affecting 25 residents, and failed to ensure timely administration of intravenous antibiotics to one resident due to billing and authorization delays.

Deficiencies (3)
Failed to ensure resident representatives received notification of room change affecting one resident.
Failed to ensure hazardous areas and materials were properly secured on the memory care unit, potentially affecting 25 residents.
Failed to ensure timely administration of intravenous antibiotics resulting in a significant medication error affecting one resident.
Report Facts
Residents affected: 1 Residents affected: 25 Residents affected: 1 Facility census: 129 Medication dosage: 1.25

Employees mentioned
NameTitleContext
LPN #459Licensed Practical NurseDiscovered bed bugs and notified prior DON but did not notify family about room change
LPN #477Licensed Practical NurseReported issues with antibiotic availability and communicated with infectious disease specialist
Hospital Case Manager #497Communicated antibiotic options and authorization with facility staff
Admission/Marketing #445Communicated with hospital case manager and facility staff regarding antibiotic authorization
Housekeeping Supervisor #265Housekeeping SupervisorVerified unlocked clean utility room and accessibility of chemicals
Pharmacy Technician #504Pharmacy TechnicianProvided information on antibiotic dosages and medication delays
Director of Nursing (DON)Director of NursingNotified about medication authorization delays and apologized for poor communication regarding room change
Nurse Practitioner (NP) #501Nurse PractitionerConfirmed lack of notification about room change
Nurse Practitioner (NP) #500Nurse PractitionerConfirmed lack of notification about room change

Inspection Report

Complaint Investigation
Census: 127 Deficiencies: 1 Date: Oct 14, 2025

Visit Reason
The inspection was conducted due to a complaint investigation regarding the facility's failure to timely assess and obtain necessary treatment for Resident #207's urinary tract infection.

Complaint Details
This deficiency represents non-compliance investigated under Complaint Number 2637235.
Findings
The facility failed to promptly address Resident #207's urinary tract infection symptoms, with delays in ordering and obtaining a urine specimen and initiating antibiotic treatment. Documentation and communication regarding the resident's symptoms and family concerns were inadequate.

Deficiencies (1)
Failure to timely assess and obtain necessary treatment for Resident #207's urinary tract infection.
Report Facts
Facility census: 127 Days delay in antibiotic order: 12 Days delay in urine specimen collection: 3 Residents reviewed for urinary tract infection: 3 Residents affected: 1

Employees mentioned
NameTitleContext
Licensed Practical Nurse (LPN) #333Notified nursing coordinator of concerns but did not document or order urinalysis timely
Director of NursingVerified lack of documentation and delay in addressing symptoms

Inspection Report

Complaint Investigation
Census: 124 Capacity: 124 Deficiencies: 7 Date: Sep 11, 2025

Visit Reason
The inspection was conducted as a complaint investigation triggered by concerns regarding water temperatures, linen availability, garbage disposal, care plan comprehensiveness, care plan meetings, medication administration, blood pressure monitoring, meal service timeliness, infection control, and boiler system functionality.

Complaint Details
The complaint investigation was initiated due to multiple concerns including inadequate hot water temperatures, insufficient linens and garbage bags, incomplete care plans, delayed or absent care plan meetings, failure to follow physician orders for blood pressure monitoring, late meal service, improper medication handling, and malfunctioning boiler systems.
Findings
The facility failed to maintain adequate hot water temperatures affecting resident bathing, failed to provide sufficient clean linens and garbage bags, lacked comprehensive anticoagulant care plans for certain residents, did not offer timely or in-person care plan meetings as requested, failed to follow physician orders for blood pressure monitoring and notification, served meals late on the Memory Care Unit, improperly handled medication administration, and had malfunctioning boiler systems impacting hot water availability.

Deficiencies (7)
Failed to ensure water temperatures were maintained at a comfortable level for resident bathing/showers, failed to maintain an adequate supply of clean bath linens, and failed to ensure garbage bags were available in resident rooms.
Failed to develop and implement complete care plans for anticoagulant therapy for three residents.
Failed to offer care plan meetings timely, per preference, and in person for one resident.
Failed to ensure physician orders were followed and physician was notified of elevated blood pressure readings for one resident.
Failed to ensure meals were served timely on the Memory Care Unit affecting 33 residents.
Failed to implement infection control procedures during medication administration for one resident.
Failed to keep all essential equipment working safely; boiler systems were not functional and operational, affecting hot water availability for all residents.
Report Facts
Residents affected: 11 Residents affected: 1 Residents affected: 4 Residents affected: 3 Residents affected: 1 Residents affected: 1 Residents affected: 33 Facility census: 124 Boilers: 2

Employees mentioned
NameTitleContext
Certified Nursing Assistant #378CNAReported no hot water on Memory Care Unit affecting shower assistance
Mechanical Contractor #505Mechanical ContractorConfirmed hot water temperatures were not correct and provided quote to replace boilers
Licensed Practical Nurse #337LPNConfirmed no hot water on Memory Care Unit
Registered Nurse #316RNConfirmed no hot water on Memory Care Unit and observed medication administration deficiency
Director of NursingDONVerified concerns about linens, garbage bags, medication handling, and blood pressure monitoring
Laundry/Housekeeping Supervisor #506Laundry/Housekeeping SupervisorConfirmed insufficient towels, washcloths, and garbage bags
Minimum Data Set Registered Nurse #260MDS RNConfirmed lack of anticoagulant therapy care plans
Licensed Social Worker #254LSWConfirmed care plan meetings are to be held quarterly and verified care conference scheduling
Assistant Director of Nursing #261ADONConfirmed no physician notification for high blood pressure readings
Registered Nurse Coordinator #319RN CoordinatorConfirmed physician orders were not followed and no notification for high blood pressure
Physician #500PhysicianConfirmed expectation to be notified of high blood pressure readings and orthostatic BP orders
Certified Nursing Assistant #353CNAConfirmed meals were late on Memory Care Unit
Dietary Aide #270Dietary AideConfirmed lunch meal trays were late
Dietary Manager #200Dietary ManagerConfirmed lunch meal trays were late and staff were not timely serving trays
Dietary Supervisor #406Dietary SupervisorConfirmed lunch meal trays were late and cause was occasional delays
Registered Nurse #316RNObserved improper medication handling during administration
RN Nursing Coordinator #319RN CoordinatorConfirmed nurses should not touch pills with bare hands and should use gloves
Maintenance Tech #380Maintenance TechnicianExplained boiler system issues and hot water availability problems

Inspection Report

Complaint Investigation
Census: 141 Deficiencies: 19 Date: Aug 4, 2025

Visit Reason
The inspection was conducted due to complaints and allegations regarding resident care, dignity, financial management, medication administration, staffing, and facility conditions.

Complaint Details
The complaint investigation included allegations of neglect, abuse, inadequate staffing, medication errors, financial mismanagement, and failure to provide adequate care and services to residents, including Resident #145 and others.
Findings
The facility was found deficient in multiple areas including failure to treat residents with dignity and respect, inadequate access to resident funds, medication errors, failure to notify family and physicians timely, inadequate abuse investigation, incomplete assessments and care plans, insufficient assistance with activities of daily living, pressure ulcer care deficiencies, unsecured medications, inadequate staffing, poor food quality and temperature, improper diet texture preparation, ineffective administration and financial management, and unsanitary living conditions.

Deficiencies (19)
Failure to honor resident's right to a dignified existence, self-determination, communication, and to exercise rights.
Failure to ensure residents had access to funds in a reasonable amount of time.
Failure to honor Resident #145's power-of-attorney request to hold Depakote medication.
Failure to notify Resident #145's family and physician timely of changes in behavior and medications.
Failure to protect residents from abuse and neglect, including failure to meet financial obligations affecting care.
Failure to respond appropriately to alleged violations of abuse.
Failure to complete a thorough and adequate investigation of abuse allegations in a timely manner.
Failure to ensure an assessment was completed before Resident #145 was placed on the secure/memory care unit.
Failure to create and implement an individualized care plan to address Resident #145's behaviors.
Failure to provide dependent residents with two showers per week as scheduled.
Failure to provide appropriate pressure ulcer care and prevent new ulcers from developing, resulting in actual harm to Resident #95.
Failure to ensure medications were secure on the memory care unit.
Failure to provide enough nursing staff every day to meet the needs of every resident and have a licensed nurse in charge on each shift.
Failure to provide appropriate treatment and services to a resident who displays or is diagnosed with dementia, resulting in immediate jeopardy.
Failure to ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Failure to ensure residents received food prepared in a form designed to meet individual needs, including puree diet consistency.
Failure to administer the facility in a manner that enables it to use its resources effectively and efficiently, including financial solvency and management.
Failure to establish a governing body legally responsible for establishing and implementing policies for managing and operating the facility.
Failure to maintain a sanitary and homelike environment for residents, staff, and the public.
Report Facts
Facility census: 141 Residents affected: 42 Residents affected: 35 Residents affected: 8 Residents affected: 3 Residents affected: 1 Residents affected: 1 Residents affected: 1 Residents affected: 1 Residents affected: 1 Residents affected: 1

Employees mentioned
NameTitleContext
CNA #714Certified Nursing AssistantNamed in unprofessional behavior and yelling at Resident #26's son
DONDirector of NursingVerified CNA #714's behavior and other findings
RN #688Registered NurseNursing coordinator involved in investigation of CNA #714
LPN #589Licensed Practical NurseInvolved in medication administration issue for Resident #145
LPN #721Licensed Practical NurseVerified communication issues regarding Depakote medication for Resident #145
CNA #568Certified Nursing AssistantInvolved in abuse incident with Resident #145
CNA #800Certified Nursing AssistantInvolved in abuse incident with Resident #145
LPN #544Licensed Practical NurseFacility wound nurse involved in pressure ulcer care
RD #732Registered DietitianInvolved in nutrition care and payment issues
RD #730Registered DietitianInvolved in nutrition care and payment issues
AdministratorFacility AdministratorNamed in financial and administrative deficiencies
Pastor #733Chaplain/Religious DirectorNamed in nonpayment for services
CFO #740Chief Financial OfficerNamed in financial management issues
CEO #1010Chief Executive OfficerNamed in financial management issues
LPN #648Licensed Practical NurseReported staffing and care issues on memory care unit
RN #578Registered NurseInvolved in incident response on memory care unit
LPN #712Licensed Practical NurseInvolved in incident response on memory care unit
CNA #667Certified Nursing AssistantReported puree diet food issues
LPN #639Licensed Practical NurseReported unsecured medication cart
Housekeeper #549HousekeeperReported lack of housekeeping staff
Maintenance #575Director of MaintenanceReported landscaping issues
BOM #536Business Office ManagerInvolved in resident funds and petty cash issues
Social Services #400Social WorkerImplemented notification protocol for Resident #145
Social Services #502Social WorkerImplemented notification protocol for Resident #145

Inspection Report

Complaint Investigation
Census: 132 Deficiencies: 5 Date: May 12, 2025

Visit Reason
The inspection was conducted due to complaints and concerns regarding the facility's failure to pay bills, resulting in service interruptions and potential resident neglect, as well as issues related to care planning, bathing assistance, staffing information posting, and facility cleanliness.

Complaint Details
This complaint investigation was triggered by multiple complaints including Master Complaint Number OH00165316 and Complaint Numbers OH00165311, OH00165058, OH00165031, OH00163700, OH00165313, and OH00165031.
Findings
The facility failed to manage financial obligations leading to trash accumulation and service interruptions affecting all residents. Care plans for two residents were incomplete regarding behavioral and skin care needs. Two residents did not receive bathing assistance as scheduled. Staffing information was not posted timely. The facility had ongoing ceiling leaks causing unsanitary conditions affecting the memory care unit.

Deficiencies (5)
Failure to effectively manage financial obligations resulting in trash accumulation and service interruptions.
Failure to develop and implement comprehensive care plans for Residents #102 and #122.
Failure to provide scheduled bathing assistance to Residents #67 and #102.
Failure to post nurse staffing information daily and timely.
Failure to maintain a clean and sanitary environment due to ceiling leaks and water damage in the memory care unit.
Report Facts
Residents affected: 132 Outstanding balance: 26972.36 Outstanding balance: 175167.84 Outstanding balance: 42921.74 Outstanding balance: 1513.7 Outstanding balance: 3086.32 Outstanding balance: 1400 Outstanding balance: 3360.21 Outstanding balance: 635.35

Employees mentioned
NameTitleContext
CNA #302Certified Nursing AssistantReported concerns about trash accumulation, unpaid bills, and potential resident neglect.
Maintenance #404Maintenance StaffReported trash accumulation and ceiling leaks; moved trash after Fire Marshall's directive.
AdministratorInterviewed multiple times regarding financial issues, service interruptions, and vendor payments.
LPN #336Licensed Practical NurseResponsible for care plans; confirmed lack of behavioral care plan for Resident #122.
LPN #320Licensed Practical NurseConfirmed behavioral issues for Resident #122 and lack of care planned interventions.
CNA #412Certified Nurse AideReported difficulty managing Resident #122's behaviors and lack of specific interventions.
LPN #303Licensed Practical NurseConfirmed lack of care plan for Resident #102's pressure ulcers and related interventions.
ADON #410Assistant Director of NursingConfirmed missing shower documentation for Residents #67 and #102.
CNA #352Certified Nurse AideConfirmed bathing schedules and documentation procedures.
CNA #513Certified Nurse AideConfirmed bathing schedules and lack of bathing documentation for Resident #67 and #102.
CNA #514Certified Nurse AideConfirmed bathing schedules and documentation requirements.
CNA #313Certified Nurse AideConfirmed shower books and documentation of bathing and refusals.
Housekeeping and Laundry Supervisor #451Confirmed ceiling leaks and potential contamination of laundry.
Director of NursingDirector of NursingConfirmed staffing information posting delay.

Inspection Report

Complaint Investigation
Census: 145 Deficiencies: 1 Date: Mar 10, 2025

Visit Reason
The inspection was conducted due to a complaint investigation regarding the facility's failure to transfer residents appropriately using a mechanical lift, which resulted in a fall.

Complaint Details
This deficiency represents non-compliance investigated under Complaint Number OH00163479.
Findings
The facility failed to transfer Resident #19 using a hoyer lift as ordered, resulting in a fall without injury. The fall occurred when two staff members transferred the resident without the mechanical lift, confirmed by medical record review and staff interview.

Deficiencies (1)
Failure to transfer residents appropriately using a mechanical lift resulting in a fall.
Report Facts
Facility census: 145 Residents reviewed for falls: 3

Employees mentioned
NameTitleContext
Director of NursingInterviewed on 03/10/25 verifying staff did not use hoyer lift

Inspection Report

Complaint Investigation
Census: 108 Deficiencies: 6 Date: Jan 30, 2023

Visit Reason
The inspection was conducted based on complaints regarding failure to notify resident representatives of significant weight loss, inadequate personal hygiene care, failure to complete showers as scheduled, pressure ulcer care deficiencies, incomplete fall risk assessments, improper antibiotic use monitoring, and lack of COVID-19 vaccine education.

Complaint Details
The deficiencies were investigated under Complaint Number OH00139109.
Findings
The facility was found deficient in multiple areas including failure to notify resident representatives of significant weight loss, inadequate nail care and shower assistance for dependent residents, failure to timely identify and treat pressure ulcers, incomplete fall risk assessments for residents, lack of antibiotic use assessments prior to medication initiation, and failure to provide COVID-19 vaccine education to residents.

Deficiencies (6)
Failed to ensure resident representatives were notified of significant weight loss for Resident #70.
Failed to ensure fingernails were cleaned and trimmed for dependent residents and showers were completed as scheduled for certain residents.
Failed to timely identify areas of new skin impairment and provide appropriate pressure ulcer care for Resident #39.
Failed to ensure fall risk assessments were completed timely for Residents #29 and #34.
Failed to ensure antibiotic assessments were completed prior to initiation of antibiotic medication for Resident #56.
Failed to provide COVID-19 vaccine education and obtain declination forms for Residents #44 and #51.
Report Facts
Facility census: 108 Weight loss: 14.2 Weight loss percentage: 11.5 Weight loss: 16 Weight loss percentage: 12.9 Dates of missed showers: 2 Dates of missed showers: 1 Pressure ulcer size: 2.5 Pressure ulcer size: 4.7 Protein level: 6.9 Albumin level: 3.7

Employees mentioned
NameTitleContext
Registered Dietician #172Registered DieticianVerified no documentation of Resident #70's responsible party notification of significant weight loss.
State Tested Nursing Assistant #183STNAProvided information about nail care and shower schedules.
Registered Nurse #72RNVerified residents' fingernails were to be trimmed on shower days and confirmed observations of long fingernails.
Director of NursingDONConfirmed lack of documentation for missed showers and refusals for Residents #41 and #45, and fall risk assessments for Resident #29 and #34.
Registered Nurse #18RNProvided information about Resident #39's pressure ulcer care and history.
Registered Nurse #15RNVerified lack of antibiotic assessments for Resident #56 and lack of COVID-19 vaccine education for Residents #44 and #51.

Inspection Report

Annual Inspection
Census: 136 Deficiencies: 11 Date: Feb 6, 2020

Visit Reason
The inspection was conducted as part of the facility's annual survey to assess compliance with regulatory requirements and evaluate resident care and safety.

Findings
The facility was found deficient in multiple areas including inaccurate advanced directives documentation, failure to assess restraint use, improper PASARR screening, failure to apply adaptive equipment as ordered, unsafe resident transfers, lack of catheter care orders, incomplete staff performance evaluations, unnecessary psychotropic medication use, improper medication storage and disposal, inadequate food quality and temperature control, and lapses in infection prevention and control practices.

Deficiencies (11)
Failed to ensure Advanced Directives were clear and accurate for Resident #32.
Failed to assess use of Broda chair as a possible restraint for Resident #59.
Failed to accurately complete PASARR screening for Resident #46.
Failed to ensure Resident #32 had geri-sleeves applied per physician order.
Failed to conduct a safe Hoyer lift transfer for Resident #48.
Failed to ensure Resident #137 had orders for routine care and cleaning of indwelling urinary catheter.
Failed to complete annual performance evaluations for three STNAs.
Failed to ensure two residents were free from unnecessary psychotropic medications.
Failed to properly store medications and dispose of contaminated medications in medication carts.
Failed to ensure food was palatable, appropriately served, and at safe temperatures.
Failed to follow proper infection control measures during incontinence care for Resident #37 and dressing care for Resident #95.
Report Facts
Residents affected: 136 PRN Ativan doses: 6 Medication carts residents served: 37 Residents on dementia unit: 37 Mobile cognitively impaired residents: 10 Residents affected by food issues: 84 Residents receiving regular texture chicken: 42

Employees mentioned
NameTitleContext
Registered Nurse #15Registered NurseVerified correct advanced directive order for Resident #32
Registered Nurse #40Registered NurseVerified no restraint assessment for Resident #59 and no catheter care orders for Resident #137
Registered Nurse #309Registered NurseConfirmed Resident #32 did not have geri-sleeves applied
Licensed Practical Nurse #77Licensed Practical NurseObserved unsafe Hoyer lift transfer for Resident #48
Human Resource Manager #320Human Resource ManagerConfirmed missing annual performance evaluations for STNAs
Director of NursingDirector of NursingConfirmed absence of physician responses to GDRs and inappropriate PRN medication use
Licensed Practical Nurse #139Licensed Practical NurseObserved loose medications in medication cart and improper disposal
Licensed Practical Nurse #183Licensed Practical NurseObserved loose medications in medication cart and confirmed cleaning procedures
Dietary Aid #265Dietary AidObserved using incorrect scoops and plating food
Dietary Manager #315Dietary ManagerConfirmed food temperature and palatability issues
Licensed Practical Nurse #316Licensed Practical NurseObserved soiled dressing left on floor in Resident #95's room
State Tested Nursing Assistant #158State Tested Nursing AssistantUsed improper technique during incontinence care for Resident #37

Inspection Report

Complaint Investigation
Census: 157 Deficiencies: 13 Date: Jan 16, 2019

Visit Reason
The inspection was conducted based on complaints and self-reported incidents regarding resident care, medication management, infection control, and dining services at Saint Luke Lutheran Home.

Complaint Details
The complaint investigation substantiated issues related to infection control tracking and monitoring for residents with symptoms of illness, including gastrointestinal symptoms, and failure to track ill staff.
Findings
The facility failed to provide dignified dining experiences, thorough investigations of abuse allegations, adequate personal care, timely wound care, safe use of mechanical lifts, proper catheter orders, pain management, medication administration accuracy, dental care, food safety, and infection control tracking. Multiple residents were affected by these deficiencies.

Deficiencies (13)
Failed to provide a dignified dining experience, causing residents to wait long periods without meals and inconsistent meal service at tables.
Failed to ensure thorough investigations of alleged verbal and physical abuse, lacking resident interviews and assessments.
Failed to ensure nail care was completed for a resident unable to perform self-care.
Failed to ensure timely wound care and skin checks, missing a wound on a resident's lower leg.
Failed to adjust treatment for a pressure ulcer that worsened from Stage I to Stage III, resulting in harm.
Failed to follow proper procedures with a mechanical lift causing a resident fall and failed to ensure two staff present during incontinence care resulting in another fall.
Failed to ensure physician orders for an indwelling urinary catheter for a resident.
Failed to provide pain medication prior to wound treatment and failed to adequately manage dental pain complaints.
Failed to ensure justification for continuing as needed antipsychotic medication beyond 14 days and failed to attempt non-pharmacological interventions before administering anti-anxiety medication.
Medication administration errors occurred due to failure to prime insulin pen needles before dosing, resulting in an 8.57% error rate.
Failed to obtain prompt dental services to treat a resident's complaints of dental pain.
Failed to ensure foods were served at safe and appetizing temperatures, with hot foods below 140°F and cold foods above 41°F, risking foodborne illness.
Failed to ensure effective infection control tracking and monitoring for residents with symptoms of illness, including gastrointestinal symptoms, and failed to track ill staff.
Report Facts
Residents affected by dining deficiency: 23 Residents affected by infection control deficiency: 59 Medication error rate: 8.57 Medication error opportunities: 35 Medication errors observed: 3 Residents in Twin Hills dining room: 22

Employees mentioned
NameTitleContext
RN #700Registered Nurse, Unit SupervisorUnaware resident had not received lunch meal.
STNA #890State Tested Nurse AideNoted resident had not received lunch meal and delivered tray.
DDS #69Director of Dining ServicesObserved meal service and commented on serving practices and food temperatures.
RN #896Unit NurseConfirmed nail care deficiency and pain medication timing.
LPN #1102Licensed Practical NurseMissed wound on resident's lower leg during skin check.
RN #68Registered NurseVerified pressure ulcer was acquired in house and confirmed medication error and pain management issues.
RN #903Registered NurseObserved dressing change on pressure ulcer.
STNA #1038State Tested Nurse AideInvolved in mechanical lift fall incident.
STNA #1086State Tested Nurse AideInvolved in mechanical lift fall incident.
RN #701Registered NurseConfirmed no physician orders for urinary catheter and pain medication timing.
RN #808Registered NurseMedication administration errors with insulin pens.
DONDirector of NursingUnaware of dental pain complaint and confirmed medication use issues.
ADON #819Assistant Director of NursingConfirmed infection control tracking deficiencies.
Physician #820PhysicianProvided standing orders for residents with gastrointestinal symptoms.

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