5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Santé of Surprise operates as a skilled nursing and rehabilitation facility on West Yorkshire Drive in Surprise, Arizona. Single-story, private rooms, 21-day average stay. That timeline tells you this is built for post-acute recovery: people coming out of hospitals, moving through rehabilitation, and then transitioning to next-level care or home.
The Walk Score is 33, which means you’re in suburban territory where driving handles most errands and appointments. The private rooms make sense for people in recovery who need rest and reduced stimulation. Medicare and private pay are both accepted, so coverage options exist.
The staffing is nursing-forward. Total nursing care runs 4 hours 11 minutes per resident per day across all staff types.
RN coverage is 1 hour 8 minutes daily. Nurse aides handle 2 hours 16 minutes. LPNs and LVNs add another 1 hour 14 minutes. For a short-stay model, that’s a solid staffing footprint: you’re looking at meaningful professional oversight, not a skeleton crew.
At 21 days average, this facility is specifically built for people moving through post-acute rehabilitation with nursing support and a defined recovery trajectory. You come in after hospitalization, do your rehabilitation, and move to the next stage. It’s a bridge, not a permanent residence.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 21st out of 71 homes in Arizona for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 8m per day | ▲ 57% State avg: 43m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 14m per day | ▲ 17% State avg: 1h 3m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 16m per day | ▼ 4% State avg: 2h 22m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 53m per day | ▲ 7% State avg: 3h 38m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 17m per day | ▲ 178% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 47m per day | ▲ 53% State avg: 31m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
5% more staff per resident than Arizona average
12% better than Arizona average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 20 RN Staff are full-time employees. No contractors work on this role.
20
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.5 hoursAssists with medical care and medications.
All 18 LPN Staff are full-time employees. No contractors work on this role.
18
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.8 hoursHelps with daily care and mobility.
All 45 CNA Staff are full-time employees. No contractors work on this role.
45
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
223 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 45 | 0 | 45 | 13,948 | 92 | 100% | 11.1 |
| Licensed Practical Nurse | 18 | 0 | 18 | 5,403 | 92 | 100% | 11.8 |
| Registered Nurse | 20 | 0 | 20 | 5,301 | 92 | 100% | 11.5 |
| RN Director of Nursing | 5 | 0 | 5 | 2,151 | 84 | 91% | 8.2 |
| Physical Therapy Aide | 11 | 0 | 11 | 2,069 | 88 | 96% | 7.1 |
| Speech Language Pathologist | 8 | 0 | 8 | 1,823 | 78 | 85% | 7.3 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 1,706 | 89 | 97% | 7.2 |
| Physical Therapy Assistant | 7 | 0 | 7 | 1,215 | 91 | 99% | 7.3 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,143 | 68 | 74% | 7.3 |
| Dental Services Staff | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 493 | 60 | 65% | 8.2 |
| Nurse Practitioner | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Qualified Social Worker | 3 | 0 | 3 | 437 | 63 | 68% | 6.5 |
| Occupational Therapy Aide | 0 | 1 | 1 | 171 | 22 | 24% | 7.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 53 | 74 | 80% | 0.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.1%
In line with Arizona averageArizona average: 91.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
61% better than Arizona averageArizona average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.1%
6% worse than Arizona averageArizona average: 87.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
In line with Arizona averageArizona average: 24.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.6%
29% better than Arizona averageArizona average: 10.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.5%
40% better than Arizona averageArizona average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
61.4%
14% better than Arizona averageArizona average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
68.9%
36% better than Arizona averageArizona average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
64% of new residents, usually for short-term rehab.
36% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
70Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Santé of Surprise – Skilled Nursing & Rehabilitation from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #28 / 79Payroll — State benchmarkedThis home is ranked 28th out of 79 homes in Arizona. Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #76 / 79Payroll % — State benchmarkedThis home is ranked 76th out of 79 homes in Arizona. Shows payroll as a percentage of revenue versus the Arizona average. Well-run Arizona facilities typically land around 58–71% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Pets Allowed
Housing Options: Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (64% of admissions), and a typical Medicare stay runs around 21 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
3.3 miles from city center
Estimated distance in miles from Surprise's city center to Santé of Surprise – Skilled Nursing & Rehabilitation's address, calculated via Google Maps.
— 0.36 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)
Add your location
Santé of Surprise – Skilled Nursing & Rehabilitation is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Santé of Surprise – Skilled Nursing & Rehabilitation is in the Beardsley neighborhood.
Santé of Surprise – Skilled Nursing & Rehabilitation has a walk score of 33. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Santé of Surprise – Skilled Nursing & Rehabilitation's occupancy is 93.8%.
Yes — there are 5 photos of Santé of Surprise – Skilled Nursing & Rehabilitation in the photo gallery on this page.
Santé of Surprise – Skilled Nursing & Rehabilitation is located at 14775 W Yorkshire Dr, Surprise, AZ 85374.
(623) 594-5050 will put you in contact with the team at Santé of Surprise – Skilled Nursing & Rehabilitation.
Yes — Santé of Surprise – Skilled Nursing & Rehabilitation is a CMS-certified provider of Medicare and Medicaid.
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