Total health inspections
3
Arizona average 6.3
Last Health inspection on Jul 2024
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Santé of Surprise – Skilled Nursing & Rehabilitation
Nursing Home & Assisted Living · Surprise, AZ
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Santé of Surprise – Skilled Nursing & Rehabilitation
Nursing Home & Assisted Living · Surprise, AZ
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Santé of Surprise – Skilled Nursing & Rehabilitation accepts Medicare and private pay.
Santé of Surprise is the city’s premier skilled nursing and rehabilitation center where life balances with style– creating an unmatched experience for seniors. The nursing facility encourages and empowers its residents to embark on fulfilling journeys during their recovery. Santé of Surprise is a luxury nursing home composed of only the best professional care staff who give their best in attending to the needs of each individual.
Management and the professional care staff continue to help residents maintain a sense of independence that leads to a life of fulfillment. Families and residents can expect unparalleled comfort and care delivered with an array of premier services and amenities encompassing a spectrum of medical and holistic needs– orthopedic surgery, cardiac care, wound care, and neurological care; essential amenities include concierge, housekeeping, Life Enrichment Programs, and restaurant-style dining experiences.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 22nd out of 60 homes in Arizona.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 22nd out of 60 homes in Arizona.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 11m per day
Rank #22 / 60Nurse hours — state benchmarkedThis home is ranked 22nd out of 60 homes in Arizona.Shows adjusted nurse hours per resident per day benchmarked to the Arizona average, with a ranking across 60 Arizona SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs Arizona avg
+3%
Standout metric
Physical Therapist is +117% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 10m per day | ▲ 63% State avg: 43m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 14m per day | ▲ 17% State avg: 1h 3m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 14m per day | ▼ 6% State avg: 2h 22m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 58m per day | ▲ 9% State avg: 3h 38m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 13m per day | ▲ 117% State avg: 6m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 45m per day | ▲ 45% State avg: 31m per day · National avg: 29m per day |
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
93.8%
Rank #12 / 64Occupancy rate — state benchmarkedThis home is ranked 12th out of 64 homes in Arizona.Shows this facility's occupancy rate versus the Arizona average, with its statewide rank out of 64. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
21 days
Occupancy rate
93.8%
Rank #12 / 64Occupancy rate — state benchmarkedThis home is ranked 12th out of 64 homes in Arizona.Shows this facility's occupancy rate versus the Arizona average, with its statewide rank out of 64. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
21 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
64% of new residents, usually for short-term rehab.
Typical stay
21 days
Private pay
36% of new residents, often for short stays.
Typical stay
20 days
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$28.4M
Profit
$1.1M
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$28.4M Rank #12 / 63Revenue — state benchmarkedThis home is ranked 12th out of 63 homes in Arizona.Shows this facility's annual revenue compared to the Arizona SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Profit
$1.1M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #24 / 63Payroll — state benchmarkedThis home is ranked 24th out of 63 homes in Arizona.Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$8.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #24 / 63Payroll — state benchmarkedThis home is ranked 24th out of 63 homes in Arizona.Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$18.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$27.2M
Walk Score: 33 / 100 Rank #40 / 60Walk Score — state benchmarkedThis home is ranked 40th out of 60 homes in Arizona.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arizona SNFs. Higher scores benefit residents, families, and staff.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What does this home offer?
Pets Allowed
Housing Options: Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at Santé of Surprise – Skilled Nursing & Rehabilitation
Assisted Living
Health Inspection History
Inspections
Total health citations
13
Rank #21 / 63Health citations — state benchmarkedThis home is ranked 21st out of 63 homes in Arizona.Shows this facility's total health deficiency citations benchmarked to the Arizona state average, with a ranking across all 63 AZ SNFs. Lower citation counts earn a better rank.
Arizona average 23.2
Citations per inspection
4.33
Rank #43 / 63Citations per inspection — state benchmarkedThis home is ranked 43rd out of 63 homes in Arizona.Shows average deficiency citations per CMS inspection for this facility versus the Arizona mean across 63 SNFs with citation data. Lower is better.
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
12 of 13 citations resulted from standard inspections; and 1 of 13 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 4 years)
Critical Health citations
0
100% better than Arizona averageArizona average: 0.1
Serious Health citations
0
0
100% better than Arizona averageArizona average: 0.6
0 critical citations
0 serious citations
13 moderate citations
0 minor citations
Citations history (last 4 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jul 03, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jul 03, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jul 03, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jul 03, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 03, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 03, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 03, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 03, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Financial Assistance for
Nursing Home in Arizona
Santé of Surprise – Skilled Nursing & Rehabilitation is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Places of interest near Santé of Surprise – Skilled Nursing & Rehabilitation
3.3 miles from city center
Estimated distance in miles from Surprise's city center to Santé of Surprise – Skilled Nursing & Rehabilitation's address, calculated via Google Maps.
— 0.36 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)
Calculate Travel Distance to Santé of Surprise – Skilled Nursing & Rehabilitation
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
121
Employees
119
Contractors
2
Staff to resident ratio
1.73:1
5% worse than Arizona averageArizona average ratio: 1.83:1
Avg staff/day
43
Average shift
9.6 hours
13% better than Arizona averageArizona average: 8.5 hours
Total staff hours (quarter)
37,593
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
16
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.6 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
17
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.3 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
42
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.3 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.5%
186 contractor hours this quarter
Occupational Therapy Assistant: 1
Occupational Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 42 | 0 | 42 | 13,524 | 91 | 100% | 11.3 |
| Licensed Practical Nurse | 17 | 0 | 17 | 5,785 | 91 | 100% | 11.3 |
| Registered Nurse | 16 | 0 | 16 | 4,975 | 91 | 100% | 11.6 |
| Speech Language Pathologist | 8 | 0 | 8 | 2,437 | 74 | 81% | 7.4 |
| RN Director of Nursing | 4 | 0 | 4 | 2,009 | 89 | 98% | 8.1 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,829 | 78 | 86% | 8.1 |
| Physical Therapy Aide | 8 | 0 | 8 | 1,645 | 76 | 84% | 7.2 |
| Physical Therapy Assistant | 7 | 0 | 7 | 1,415 | 91 | 100% | 7.6 |
| Mental Health Service Worker | 2 | 0 | 2 | 1,026 | 65 | 71% | 8.4 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 921 | 76 | 84% | 7.6 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Qualified Social Worker | 3 | 0 | 3 | 297 | 51 | 56% | 5.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 138 | 24 | 26% | 5.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 49 | 77 | 85% | 0.6 |
42 Certified Nursing Assistant
% of Days
100%
17 Licensed Practical Nurse
% of Days
100%
16 Registered Nurse
% of Days
100%
8 Speech Language Pathologist
% of Days
81%
4 RN Director of Nursing
% of Days
98%
5 Clinical Nurse Specialist
% of Days
86%
8 Physical Therapy Aide
% of Days
84%
7 Physical Therapy Assistant
% of Days
100%
2 Mental Health Service Worker
% of Days
71%
4 Respiratory Therapy Technician
% of Days
84%
1 Administrator
% of Days
71%
1 Dental Services Staff
% of Days
71%
1 Nurse Practitioner
% of Days
69%
3 Qualified Social Worker
% of Days
56%
1 Occupational Therapy Aide
% of Days
26%
1 Occupational Therapy Assistant
% of Days
85%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
70
Medicare
70
100% of residents
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.1%
In line with Arizona averageArizona average: 91.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
61% better than Arizona averageArizona average: 1.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.1%
6% worse than Arizona averageArizona average: 87.3%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
In line with Arizona averageArizona average: 24.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
7.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.6%
29% better than Arizona averageArizona average: 10.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.5%
40% better than Arizona averageArizona average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
61.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
61.4%
14% better than Arizona averageArizona average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
68.9%
Rate of successful return to home or community from a skilled nursing facility.
68.9%
36% better than Arizona averageArizona average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Financial Trends
Historical financial and operational data for Santé of Surprise – Skilled Nursing & Rehabilitation based on CMS SNF Cost Reports.
Occupancy Rate
93.8%
↑ 0.5pp vs 2022
Net Income
$1.1M
↑ ~$1.4M vs 2022
Total Payroll
$8.3M
↑ ~$713.0K vs 2022
Profit Margin
4.1%
↑ 5.2pp vs 2022
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
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Frequently Asked Questions about Santé of Surprise – Skilled Nursing & Rehabilitation
What neighborhood is Santé of Surprise – Skilled Nursing & Rehabilitation in?
Santé of Surprise – Skilled Nursing & Rehabilitation is in the Beardsley neighborhood.
Is Santé of Surprise – Skilled Nursing & Rehabilitation in a walkable area?
Santé of Surprise – Skilled Nursing & Rehabilitation has a walk score of 33. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Who is the administrator of Santé of Surprise – Skilled Nursing & Rehabilitation?
field_administrator is the administrator of Santé of Surprise – Skilled Nursing & Rehabilitation.
What is the phone number of Santé of Surprise – Skilled Nursing & Rehabilitation?
(623) 594-5050 will put you in contact with the team at Santé of Surprise – Skilled Nursing & Rehabilitation.
Is Santé of Surprise – Skilled Nursing & Rehabilitation Medicare or Medicaid certified?
Yes — Santé of Surprise – Skilled Nursing & Rehabilitation is a CMS-certified provider of Medicare and Medicaid.
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