Inspection Reports for Servant Heart
2225 Jester Ct., Reno, NV 89503, NV, 89503
Back to Facility ProfileInspection Report Summary
The most recent inspection on July 22, 2025, found no deficiencies and the facility received a grade of A. Earlier inspections showed mixed results, with a September 4, 2024, annual survey citing multiple deficiencies related mainly to medication administration, including issues with pharmacy reviews, medication labeling, and physician assessments for residents with dementia. A complaint investigation in May 2024 was unsubstantiated, and no enforcement actions or fines were listed in the available reports. Prior deficiencies were addressed promptly, and the facility’s performance appears to have improved since the 2024 medication-related citations. There is a positive trend toward compliance based on the clean findings in the most recent inspection.
Deficiencies (last 3 years)
Deficiencies (over 3 years)
2.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
68% better than Nevada average
Nevada average: 7.1 deficiencies/yearDeficiencies per year
8
6
4
2
0
Census
Latest occupancy rate
75% occupied
Based on a July 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy over time
Inspection Report
Annual Inspection
Census: 6
Capacity: 8
Deficiencies: 0
Date: Jul 22, 2025
Visit Reason
This inspection was conducted as a State Licensure annual grading survey of the facility in accordance with Nevada Administrative Code (NAC) Chapter 449, Residential Facility for Groups.
Findings
No regulatory deficiencies were identified during the survey. The facility received a grade of A and no further action was necessary.
Report Facts
Sample size: 6
Sample size: 2
Inspection Report
Annual Inspection
Census: 7
Capacity: 8
Deficiencies: 7
Date: Sep 4, 2024
Visit Reason
This inspection was a State Licensure annual grading survey conducted to assess compliance with Nevada Administrative Code (NAC) Chapter 449 for Residential Facility for Groups.
Findings
The facility received a grade of C with multiple deficiencies related to medication administration, including failure to conduct timely six-month pharmacy reviews, failure to initial medication profile reviews within 72 hours, missing medication order change stickers, expired medications not destroyed, incomplete PRN medication orders, improper medication labeling, and failure to complete annual Standard Physician Assessments for residents with dementia.
Deficiencies (7)
Failure to ensure a six month pharmacy profile review was conducted for 1 of 5 residents longer than six months.
Failure to ensure medication profile reviews were reviewed and initialed by the Administrator within 72 hours for 4 of 5 residents.
Failure to affix medication order change stickers on medications when new orders were received for 3 of 7 residents.
Failure to destroy expired medications for 2 of 7 residents.
Failure to ensure written instructions indicating specific symptoms for PRN medications and no range orders accepted for 2 residents.
Failure to ensure over-the-counter medication was properly labeled with prescriber and resident name for 1 of 7 residents.
Failure to obtain annual Standard Physician Assessment and Placement Determinations for 2 of 7 residents with dementia.
Report Facts
Facility licensed beds: 8
Current census: 7
Sample size: 7
Sample size: 2
Resurvey application fee: 600
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Nida Mir | Administrator | Named in relation to medication administration deficiencies and corrective actions |
Inspection Report
Complaint Investigation
Census: 5
Capacity: 6
Deficiencies: 0
Date: May 21, 2024
Visit Reason
The inspection was conducted as a result of a State Licensure bed increase survey and a complaint survey at the facility on 05/21/2024.
Complaint Details
Complaint #NV00070920 alleged that the Administrator did not know what to do for a resident with a health emergency, did not immediately call 911, and was unqualified to care for residents. These allegations could not be substantiated after investigation including observations, interviews, and record reviews.
Findings
No regulatory deficiencies were identified during the investigation of one complaint which was not substantiated due to lack of evidence. The facility's bed increase application was approved and the facility received a grade of A.
Report Facts
Licensed beds before increase: 6
Licensed beds after increase: 8
Category I residents before increase: 1
Category II residents before increase: 5
Category I residents after increase: 1
Category II residents after increase: 7
Census at time of survey: 5
Inspection Report
Original Licensing
Census: 5
Capacity: 6
Deficiencies: 0
Date: Nov 8, 2023
Visit Reason
The inspection was conducted as a State Licensure survey due to a change of ownership for the facility.
Findings
The facility was licensed for six beds for elderly and disabled persons with one Category I resident and five Category II residents. One resident file and two employee files were reviewed along with facility policies and protocols. Deficiencies identified at the time of survey were corrected and no further action was necessary.
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