St. Ann Rehabilitation and Nursing Center

Nursing Home

St. Ann Rehabilitation and Nursing Center

195 Dover Point Rd, Dover, NH 03820 View Map
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Overview of St. Ann Rehabilitation and Nursing Center

A proud member of Bishop Gendron Senior Living Community, St. Ann is the city’s premier skilled nursing and rehabilitation center. The results-driven nursing home care services are centered on a relaxing and rejuvenating recovery journey for seniors; it is delivered by their patient-friendly staff to offer the best care possible for their residents.

Nursing home services include independent living, individualized, and post-surgery or post-hospital care. Essential services include housekeeping, restaurant-style dining, social activities, and scheduled transportation.

Managed by Ritza Ramirez-Gullo

Administrator

Ritza Ramirez-Gullo serves as the Administrator at St. Ann Rehabilitation and Nursing Center, overseeing the community's operations and ensuring quality care for residents. She leads the team with a commitment to fostering a supportive and professional environment.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
New Hampshire average: 3.0/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
5/5
New Hampshire average: 2.9/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
New Hampshire average: 3.2/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
New Hampshire average: 3.2/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
5h 26m per day

This home provides 27% more nursing time per resident than the state average.

New Hampshire average: 4h 17m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 54

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the New Hampshire average
Occupancy rate 77.1%
Residents per day (avg) 43
Occupancy rate
77.1%
Residents per day (avg)
43

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

65% of new residents, usually for short-term rehab.

Typical stay 27 days

Private pay

32% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 5 years

Finances and operations

Voluntary non-profit home
Church
Home revenue
$7.9M
Operating deficit
-$545.3K
Voluntary non-profit home Church
Home revenue
$7,868,045.00
Operating deficit
$-545,309.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.8M
35.4% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.6M
Total costs $8.4M
Bed community size
54-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

License Status
Active
Facility Type
Nursing Home
License Date
January 10, 2025
License Expiration
September 30, 2026

Additional licensing details

License number: 403
County: STRAFFORD

Ownership & operating entity

St. Ann Rehabilitation and Nursing Center is administrated by RITZA I RAMIREZ- GULLO.

Safety & Compliance

Wheelchair Accessible

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Short-Term Rehabilitation
Long-Term Care
Independent Living
Palliative Care
Respite Care

Amenities & Lifestyle

Spacious private and semi-private rooms
Phone service
Cable TV
Internet/Wi-Fi
Resident security/alarm system
Smoke-free environment
Fully air-conditioned
Full wheelchair accessibility
Close to several major highways
Resident elevators
Electric beds
Guest meal options
Restaurant-style dining
Executive culinary chef with personalized dining options
Private gathering spaces for family visits
Automated External Defibrillator (AED)
Outdoor summer terrace
Gift/convenience shop
Comfortable common areas
Electronic call boards

Programs & Activities

Specific Programs
Short-Term Rehabilitation, Long-Term Care, Independent Living, Palliative Care, Respite Care
Religious Services
Yes

Dining & Nutrition

Food Description
Meals are prepared on-site, and our chef and dietitian work closely to make sure they meet the residents’ needs and their wants. Menus are varied, changing daily and with the seasons so there is something new to look forward to every day.
Meals Included
Yes

Types of Care at St. Ann Rehabilitation and Nursing Center

Skilled Nursing Independent Living
Contact St. Ann Rehabilitation and Nursing Center

Compare Nursing Homes around Dover

The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
St. Ann Rehabilitation and Nursing Center
SNF

Nursing Home 24/7 care needed

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

N

Nursing

Dover
54
No
6
GRIP, BRIAN
77.1%
$7,580,756.00
$2,786,038.00
36.8%
43.00
5/5
5.4333
5/5
4/5
5/5
-
3
-
-33%
+27%
-5%
Oceanside Skilled Nursing and Rehabilitation
SNF

Nursing Home 24/7 care needed

N

Nursing

RC

Respite Care

Hampton (Hampton)
117
No
46
PATEL, SMIT
89.3%
$16,281,375.00
$5,371,232.00
33%
100.80
2/5
3.4229
2/5
4/5
2/5
1
18
1
-2%
-20%
+10%
Dover Center for Health & Rehabilitation
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

N

Nursing

Dover
112
No
25
DUTTON, JOEL
91.0%
$20,487,890.00
$4,394,899.00
21.5%
99.20
2/5
3.1966
2/5
2/5
4/5
-
15
-
+59%
-25%
+12%
Riverside Rest Home
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

N

Nursing

276 County Farm Rd
-
No
10
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near St. Ann Rehabilitation and Nursing Center

Address 4.3 miles from city center — 4.45 miles to nearest hospital (Wentworth-Douglass Hospital)

Address 195 Dover Point Rd, Dover, NH 03820

Calculate Travel Distance to St. Ann Rehabilitation and Nursing Center

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

107
Total Staff
70
Employees
37
Contractors
21,910
Total Hours (Quarter)
32
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse97.5 Yes
Licensed Practical Nurse177.9 Yes
Certified Nursing Assistant517.8 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
80 staff
7.8hs shift avg
Physicians & Practitioners
4 staff
8hs shift avg
Therapy Services
11 staff
5.7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
4 staff
2.5hs shift avg
Dietary Services
5 staff
7.5hs shift avg
Other Services
2 staff
8hs shift avg
Contractor Analysis
22%
of total hours from contractors
4,816 contractor hours this quarter
Certified Nursing Assistant: 15 Licensed Practical Nurse: 6 Physical Therapy Aide: 2 Physical Therapy Assistant: 2 Registered Nurse: 2 Respiratory Therapy Technician: 4 Speech Language Pathologist: 2 Qualified Social Worker: 4
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant36155110,17191100%7.8
Licensed Practical Nurse116173,50891100%7.9
Registered Nurse7292,0379099%7.5
Other Dietary Services Staff5051,2259099%7.5
RN Director of Nursing2027186470%7.9
Clinical Nurse Specialist2025366571%8
Administrator1015206571%8
Nurse Practitioner2025046369%8
Mental Health Service Worker1014806066%8
Dental Services Staff1014685965%7.9
Physical Therapy Assistant0224666066%7.8
Speech Language Pathologist0224357077%6.2
Physical Therapy Aide0222976470%4.5
Medication Aide/Technician1012293033%7.6
Respiratory Therapy Technician0441143640%3.1
Qualified Social Worker0441084246%2.5
Occupational Therapy Aide101951314%7.3

Health Inspection History

Inspections
Total health inspections 1

New Hampshire average 3.5


Last Health inspection on Mar 2024

Total health citations 3
Citations per inspection
3

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 3 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than New Hampshire average

New Hampshire average: 0.2


Serious Health citations More info 0
100% better than New Hampshire average

New Hampshire average: 0.1

0 critical citations More info New Hampshire average: 0.2

0 serious citations More info New Hampshire average: 0.1

3 moderate citations More info New Hampshire average: 12

0 minor citations More info New Hampshire average: 2
Citations history (last 3 years)
Pharmacy moderate citation Mar 07, 2024
Corrected

Care Planning moderate citation Mar 07, 2024
Corrected

Care Planning moderate citation Mar 07, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Part of: New Hampshire Catholic Charities
Resident Census by Payment Source
42 Total Residents
Medicare 4 (9.5%)
Medicaid 26 (61.9%)
Private Pay/Other 12 (28.6%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 10.2
10% better than New Hampshire average

New Hampshire average: 11.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 24.5
6% worse than New Hampshire average

New Hampshire average: 23.2

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 17.6%
20% better than New Hampshire average

New Hampshire average: 21.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 20.0%
In line with New Hampshire average

New Hampshire average: 20.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 35.8%
32% worse than New Hampshire average

New Hampshire average: 27.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.9%
37% better than New Hampshire average

New Hampshire average: 4.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.2%
15% worse than New Hampshire average

New Hampshire average: 4.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 4.5%
81% worse than New Hampshire average

New Hampshire average: 2.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 5.3%
5% better than New Hampshire average

New Hampshire average: 5.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than New Hampshire average

New Hampshire average: 8.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 4.3%
75% better than New Hampshire average

New Hampshire average: 17.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with New Hampshire average

New Hampshire average: 96.0%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with New Hampshire average

New Hampshire average: 98.0%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 92.4%
10% better than New Hampshire average

New Hampshire average: 83.8%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.8%
51% better than New Hampshire average

New Hampshire average: 1.6%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 88.4%
7% better than New Hampshire average

New Hampshire average: 83.0%

Guides for Better Senior Living

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Financial Aid for New Hampshire Seniors

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Choices for Independence

NH Medicaid CFI Waiver

Age 65+ or disabled, New Hampshire resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state; rural access emphasis.

NH ServiceLink Aging and Disability Resource Center

NH ServiceLink

Age 60+, New Hampshire resident, or caregiver.

No strict limit; prioritizes low-income.

Not applicable.

Primarily referral-based; limited direct funding.

Old Age Assistance (OAA)

New Hampshire Old Age Assistance

Age 65+, NH resident, US citizen/eligible alien, not in public institution.

~$1,063/month (individual, net after deductions); varies by living arrangement.

$1,500 (individual), $2,000 (couple).

Automatic Medicaid eligibility; estate recovery applies.

New Hampshire Family Caregiver Program (via NFCSP)

New Hampshire Family Caregiver Program

Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

13 ServiceLink locations; rural/low-income priority.

Medicare Savings Program (MSP)

New Hampshire Medicare Savings Program

Age 65+ or disabled, NH resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

New Hampshire Fuel Assistance Program (FAP)

New Hampshire Fuel Assistance Program

Age 60+ prioritized, NH resident, low-income household.

~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).

Not assessed; income-focused.

Administered by 5 CAP agencies; covers oil, gas, electric, wood.

Senior Community Service Employment Program (SCSEP)

New Hampshire SCSEP

Age 55+, unemployed, low-income, NH resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

New Hampshire VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NH resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

NH Low and Moderate Income Homeowners Property Tax Relief

New Hampshire Property Tax Relief

Age 65+ prioritized, NH resident, homeowner, paid property taxes.

~$47,000/year (individual), ~$60,000/year (couple).

Not assessed; home value cap at $750,000.

Refundable relief (~$100-$500/year); annual application.

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