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Nursing Home in Dover

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

St. Ann Rehabilitation and Nursing Center

Nursing Home in Dover

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

St. Ann Rehabilitation and Nursing Center

195 Dover Point Rd, Dover, NH 03820 View map
Overview of St. Ann Rehabilitation and Nursing Center

A proud member of Bishop Gendron Senior Living Community, St. Ann is the city’s premier skilled nursing and rehabilitation center. The results-driven nursing home care services are centered on a relaxing and rejuvenating recovery journey for seniors; it is delivered by their patient-friendly staff to offer the best care possible for their residents.

Nursing home services include independent living, individualized, and post-surgery or post-hospital care. Essential services include housekeeping, restaurant-style dining, social activities, and scheduled transportation.

Managed by Ritza Ramirez-Gullo

Administrator

Ritza Ramirez-Gullo serves as the Administrator at St. Ann Rehabilitation and Nursing Center, overseeing the community's operations and ensuring quality care for residents. She leads the team with a commitment to fostering a supportive and professional environment.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5
New Hampshire average: 2.9/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
5/5
New Hampshire average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
New Hampshire average: 3.2/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
New Hampshire average: 3.1/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
5h 26m per day

This home provides 29% more nursing time per resident than the New Hampshire average.

New Hampshire average: 4h 13m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 54

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the New Hampshire average
Occupancy rate 77.1%
Residents per day (avg) 43
Occupancy rate
77.1%
Residents per day (avg)
43

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

65% of new residents, usually for short-term rehab.

Typical stay 27 days

Private pay

32% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 5 years

Finances and operations

Voluntary non-profit community
Operated by a church.
Home revenue
$7.9M
Operating deficit
-$545.3K
Voluntary non-profit community Operated by a church.
Home revenue
$7,868,045.00
Operating deficit
$-545,309.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.8M
35.4% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.6M
Total costs $8.4M
Bed community size
54-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

License Details

Facility TypeNursing Home
StatusActive
IssuanceJanuary 10, 2025
ExpirationSeptember 30, 2026
CountySTRAFFORD

Additional Licensing Details

License Number403

Ownership & Operating Entity

St. Ann Rehabilitation and Nursing Center is administrated by Ritza I Ramirez- Gullo.

Safety & Compliance

Wheelchair Accessible

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Staffing & Medical

2 services
Skilled Nursing
24-Hour Staffing

Additional Services

2 services
Short-Term Rehabilitation
Palliative Care

Amenities & Lifestyle

20 amenities
Spacious Private And Semi-Private Rooms
Phone Service
Cable Tv
Internet/Wi-Fi
Resident Security/Alarm System
Smoke-Free Environment
Fully Air-Conditioned
Full Wheelchair Accessibility
Close To Several Major Highways
Resident Elevators
Electric Beds
Guest Meal Options
Restaurant-Style Dining
Executive Culinary Chef With Personalized Dining Options
Private Gathering Spaces For Family Visits
Automated External Defibrillator (Aed)
Outdoor Summer Terrace
Gift/Convenience Shop
Comfortable Common Areas
Electronic Call Boards
Specific ProgramsShort-Term Rehabilitation, Long-Term Care, Independent Living, Palliative Care, Respite Care
Religious ServicesYes

Dining & Nutrition

Food DescriptionMeals are prepared on-site, and our chef and dietitian work closely to make sure they meet the residents’ needs and their wants. Menus are varied, changing daily and with the seasons so there is something new to look forward to every day.
Meals IncludedYes

Types of Care at St. Ann Rehabilitation and Nursing Center

Skilled Nursing Independent Living
Contact St. Ann Rehabilitation and Nursing Center

Inspection History

In New Hampshire, the Department of Health and Human Services, Health Facilities Administration is responsible for the unannounced inspection and licensing of all residential care and nursing facilities.

3 visits/inspections

Results

1 with issues

2 without issues

Latest inspection

Date January 29, 2025
Annual Inspection

3 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

New Hampshire average: 17 deficiencies

Health Inspection History

Inspections
Total health inspections 1

New Hampshire average 3.5


Last Health inspection on Mar 2024

Total health citations 3

New Hampshire average 14.4

Citations per inspection
3

New Hampshire average 3.99


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 3 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than New Hampshire average

New Hampshire average: 0.2


Serious Health citations More info 0
100% better than New Hampshire average

New Hampshire average: 0.1

0 critical citations More info New Hampshire average: 0.2

0 serious citations More info New Hampshire average: 0.1

3 moderate citations More info New Hampshire average: 12

0 minor citations More info New Hampshire average: 2
Citations history (last 3 years)
Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Mar 07, 2024
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 07, 2024
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 07, 2024
Corrected

Compare Nursing Homes around Dover The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.

4 facilities compared · CMS & NH Dept. of Health data · Updated Apr 2026

Filter by care type
St. Ann Rehabilitation and Nursing Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

N

Nursing

Dover
54
77.1%
-5%
5.43
-33%
+27%
0
3
3.0
0
43
6
Grip, Brian
$7.6M
$2.8M
36.8%
305069
Oceanside Skilled Nursing and Rehabilitation
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

N

Nursing

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Hampton (Hampton)
117
89.3%
+10%
3.42
-2%
-20%
1
18
2.6
1
101
46
Patel, Smit
$16.3M
$5.4M
33%
305055
Dover Center for Health & Rehabilitation
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

N

Nursing

Dover
112
91.0%
+12%
3.20
+59%
-25%
0
15
5.0
0
99
25
Dutton, Joel
$20.5M
$4.4M
21.5%
305018
Riverside Rest Home
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

N

Nursing

Dover
-
-
-
-
-
-
-
-
-
0
0
0.0
0
-
10
-
-
-
-
-

Places of interest near St. Ann Rehabilitation and Nursing Center

Address 4.3 miles from city center — 4.45 miles to nearest hospital (Wentworth-Douglass Hospital)

Address 195 Dover Point Rd, Dover, NH 03820

Calculate Travel Distance to St. Ann Rehabilitation and Nursing Center

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 107
Employees 70
Contractors 37
Staff to resident ratio 2.55:1
36% better than New Hampshire average

New Hampshire average ratio: 1.87:1

Avg staff/day 32
Average shift 7.5 hours
0% compared with New Hampshire average

New Hampshire average: 7.8 hours

Total staff hours (quarter) 21,910
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 9
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.5 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 17
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 51
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.8 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

22%

4,816 contractor hours this quarter

Certified Nursing Assistant: 15 Licensed Practical Nurse: 6 Respiratory Therapy Technician: 4 Qualified Social Worker: 4 Physical Therapy Aide: 2 Physical Therapy Assistant: 2 Registered Nurse: 2 Speech Language Pathologist: 2
Staff by category
Certified Nursing Assistant36155110,17191100%7.8
Licensed Practical Nurse116173,50891100%7.9
Registered Nurse7292,0379099%7.5
Other Dietary Services Staff5051,2259099%7.5
RN Director of Nursing2027186470%7.9
Clinical Nurse Specialist2025366571%8
Administrator1015206571%8
Nurse Practitioner2025046369%8
Mental Health Service Worker1014806066%8
Dental Services Staff1014685965%7.9
Physical Therapy Assistant0224666066%7.8
Speech Language Pathologist0224357077%6.2
Physical Therapy Aide0222976470%4.5
Medication Aide/Technician1012293033%7.6
Respiratory Therapy Technician0441143640%3.1
Qualified Social Worker0441084246%2.5
Occupational Therapy Aide101951314%7.3
51 Certified Nursing Assistant
% of Days 100%
17 Licensed Practical Nurse
% of Days 100%
9 Registered Nurse
% of Days 99%
5 Other Dietary Services Staff
% of Days 99%
2 RN Director of Nursing
% of Days 70%
2 Clinical Nurse Specialist
% of Days 71%
1 Administrator
% of Days 71%
2 Nurse Practitioner
% of Days 69%
1 Mental Health Service Worker
% of Days 66%
1 Dental Services Staff
% of Days 65%
2 Physical Therapy Assistant
% of Days 66%
2 Speech Language Pathologist
% of Days 77%
2 Physical Therapy Aide
% of Days 70%
1 Medication Aide/Technician
% of Days 33%
4 Respiratory Therapy Technician
% of Days 40%
4 Qualified Social Worker
% of Days 46%
1 Occupational Therapy Aide
% of Days 14%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
42 residents
Residents by payment source
Medicare
4 residents (9.5%)
Medicaid
26 residents (61.9%)
Private pay or other
12 residents (28.6%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 10.2
10% better than New Hampshire average

New Hampshire average: 11.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 24.5
6% worse than New Hampshire average

New Hampshire average: 23.2

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 17.6%
20% better than New Hampshire average

New Hampshire average: 21.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 20.0%
In line with New Hampshire average

New Hampshire average: 20.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 35.8%
32% worse than New Hampshire average

New Hampshire average: 27.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.9%
37% better than New Hampshire average

New Hampshire average: 4.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.2%
15% worse than New Hampshire average

New Hampshire average: 4.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 4.5%
81% worse than New Hampshire average

New Hampshire average: 2.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 5.3%
5% better than New Hampshire average

New Hampshire average: 5.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than New Hampshire average

New Hampshire average: 8.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 4.3%
75% better than New Hampshire average

New Hampshire average: 17.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with New Hampshire average

New Hampshire average: 96.0%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with New Hampshire average

New Hampshire average: 98.0%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 92.4%
10% better than New Hampshire average

New Hampshire average: 83.8%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.8%
51% better than New Hampshire average

New Hampshire average: 1.6%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 88.4%
7% better than New Hampshire average

New Hampshire average: 83.0%

Guides for Better Senior Living

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Financial Aid for New Hampshire Seniors

Get financial aid guidance

Choices for Independence

NH Medicaid CFI Waiver

Age 65+ or disabled, New Hampshire resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state; rural access emphasis.

NH ServiceLink Aging and Disability Resource Center

NH ServiceLink

Age 60+, New Hampshire resident, or caregiver.

No strict limit; prioritizes low-income.

Not applicable.

Primarily referral-based; limited direct funding.

Old Age Assistance (OAA)

New Hampshire Old Age Assistance

Age 65+, NH resident, US citizen/eligible alien, not in public institution.

~$1,063/month (individual, net after deductions); varies by living arrangement.

$1,500 (individual), $2,000 (couple).

Automatic Medicaid eligibility; estate recovery applies.

New Hampshire Family Caregiver Program (via NFCSP)

New Hampshire Family Caregiver Program

Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

13 ServiceLink locations; rural/low-income priority.

Medicare Savings Program (MSP)

New Hampshire Medicare Savings Program

Age 65+ or disabled, NH resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

New Hampshire Fuel Assistance Program (FAP)

New Hampshire Fuel Assistance Program

Age 60+ prioritized, NH resident, low-income household.

~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).

Not assessed; income-focused.

Administered by 5 CAP agencies; covers oil, gas, electric, wood.

Senior Community Service Employment Program (SCSEP)

New Hampshire SCSEP

Age 55+, unemployed, low-income, NH resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

New Hampshire VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NH resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

NH Low and Moderate Income Homeowners Property Tax Relief

New Hampshire Property Tax Relief

Age 65+ prioritized, NH resident, homeowner, paid property taxes.

~$47,000/year (individual), ~$60,000/year (couple).

Not assessed; home value cap at $750,000.

Refundable relief (~$100-$500/year); annual application.