Occupancy rate
57%
In line with Virginia averageTerraBella Pheasant Ridge
Assisted Living in Roanoke
TerraBella Pheasant Ridge
Assisted Living in Roanoke
Conveniently located just off Route 220 in Roanoke, VA, Terrabella Pheasant Ridge is a trusted senior living community that offers assisted living for seniors who could use extra support with daily living activities and an evidence-based memory care program for seniors living with memory loss. With residents’ welfare in mind, the community offers cozy suites and one- and two-bedroom apartment homes, complemented with attentive services like laundry and linen, housekeeping, and maintenance to make everyday living a breeze.
Terrabella Pheasant Ridge elevates its residents’ standard of living with their holistic approach to health and wellness, a social calendar filled with fun and exciting activities, and a broad range of amenities. Here, residents enjoy the everyday pleasure of dining on chef-prepared meals, the convenience of on-site beauty services, and the comfort of knowing 24-hour care is available. Moreover, lush and beautiful green spaces and intimate seating areas provide opportunities for quiet relaxation or getting together with friends and neighbors. At TerraBella, senior living amenities don’t just look nice; they help promote the experiences that can define the residents’ lives.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
130
130-bed community
A larger shared setting that may offer more common spaces and organized community services.
26 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 28 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Occupancy
In line with Virginia averageOccupied beds
74 / 130
Average residents
98 per day
Facility TypeAssisted Living Facility
StatusActive
ExpirationMarch 20, 2026
QualificationSpecial Care Unit | Residential and Assisted Living Care | Non-Ambulatory
TerraBella Pheasant Ridge is administrated by Jenifer Quilodran.
Business Hours, all
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: Suite / 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
Types of Care at TerraBella Pheasant Ridge
Assisted Living
Memory Care
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
44 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
24 inspections related to complaints
27 inspections with violations (61.4%)
Virginia average: 14 inspections
Virginia average: 64.3% of inspections with violations
Show Inspection Reports
24 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Virginia average: 7 complaints
Latest inspection
Date
October 8, 2025
Complaint InvestigationInspection oversight
Inspector name:Jennifer Stokes
113 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average: 32 deficiencies
Inspection Report Summary for TerraBella Pheasant Ridge
The most recent inspection on October 8, 2025, found no deficiencies and did not substantiate the complaint related to buildings and grounds. Earlier inspections showed a pattern of deficiencies primarily involving resident care, medication management, individualized service plans, and facility cleanliness and maintenance. Some complaint investigations were substantiated, revealing issues such as missed medication doses, incomplete care plans, and failure to provide adequate personal care, while others were unsubstantiated. Enforcement actions like staff suspensions and terminations occurred in response to violations of resident rights, but fines or license suspensions were not listed in the available reports. The facility’s inspection history shows ongoing challenges with compliance in care and administrative areas, though recent investigations have not identified new deficiencies, suggesting some improvement.
Compare Assisted Living around Roanoke The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
| TerraBella Pheasant Ridge |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Roanoke (Southern Hills) | 130 | Yes | 28 | Suite / 1 Bed / 2 Bed | Jenifer Quilodran | 56.9% | A+ | 44 | 61.4% | 24 | 113 |
| Friendship Assisted Living, Inc. |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Roanoke | 120 | No | - | Suite / 1 Bed / 2 Bed | Alex Parker | - | - | 5 | 80% | 0 | 0 |
| Friendship Assisted Living, Inc. |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Roanoke | 120 | No | - | Suite / 1 Bed / 2 Bed | Alex Parker | 70.0% | - | 5 | 80% | 0 | 16 |
| Brandon Oaks |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Roanoke | 80 | No | - | Suite / 1 Bed / 2 Bed | Jessica White | 89.5% | - | 6 | 66.7% | 0 | 0 |
| Brandon Oaks |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Roanoke | 80 | No | - | Suite / 1 Bed / 2 Bed | Jessica White | 46.3% | - | 6 | 66.7% | 0 | 10 |
Living Spaces & Floor Plans
Terrabella Pheasant Ridge P2
Terrabella Pheasant Ridge P1
Terrabella Pheasant Ridge P3
TerraBella Pheasant Ridge Reviews
Share your thoughts and experiences about TerraBella Pheasant Ridge. Let’s celebrate the stories that make a difference!
Angela Edwards
Terrible place. I would not recommend it to anyone unless you want your loved one to go through neglect and abuse. Worst staff. Theft is very high here. They change employees like changing underwear. My mother passed away here. I will never forget what she went through.What do you like most about living here?
Answer: Nothing.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 1
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer: Food terrible.
How was the units offered in this community?
Answer: Rooms unclean.
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: Terrible.
Are there any hidden fees or unexpected charges?
Answer: Probably.
Would you recommend this community to others looking for senior living options?
Answer: I don't recommend.
Is there anything you wish you knew before moving in?
Answer: How terrible it was.
Terrible place. I would not recommend it to anyone unless you want your loved one to go through neglect and abuse. Worst staff. Theft is very high here. They change employees like changing underwear. My mother passed away here. I will never forget what she went through.What do you like most about living here?
Answer: Nothing.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 1
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer: Food terrible.
How was the units offered in this community?
Answer: Rooms unclean.
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: Terrible.
Are there any hidden fees or unexpected charges?
Answer: Probably.
Would you recommend this community to others looking for senior living options?
Answer: I don't recommend.
Is there anything you wish you knew before moving in?
Answer: How terrible it was.
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Places of interest near TerraBella Pheasant Ridge
4.9 miles from city center
Estimated distance in miles from Roanoke's city center to TerraBella Pheasant Ridge's address, calculated via Google Maps.
— 2.17 miles to nearest hospital (Carilion Clinic Aortic Center - Roanoke)
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