Occupancy rate
32%
In line with New York averagePrimarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Nursing Home in Rochester
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Brook at High Falls
Nursing Home in Rochester
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Brook at High Falls
Nestled in the heart of Rochester, New York, The Brook at High Falls stands as an esteemed assisted living community. Within the embracing ambiance of Brook at High Falls, a welcoming haven awaits—a true home where an exceptional level of care unfailingly prevails. This assisted living community’s esteemed reputation as a foremost provider of skilled nursing care is rooted in a dedicated commitment to bestowing residents with unwavering quality care, all while preserving their innate dignity and self-esteem.
At the heart of it all, Brook at High Falls delivers the pinnacle of professional nursing services within a nurturing environment marked by genuine warmth and compassion. Their team, characterized by both expertise and empathy, extends beyond professional competence, encompassing a genuine caring disposition that becomes intertwined with the lives of each resident. The intimate scale of the community cultivates an atmosphere that is both familiar and residential, further accentuating the sense of home.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
28
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
32.1%
Residents per day
9
Occupancy rate
32.1%
Residents per day
9
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
34% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
62% of new residents, often for short stays.
Typical stay
19 days
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$4.4M
Operating loss
-$370.8K
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$4.4M
Operating loss
-$370.8K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$2.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$4.8M
28-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 58 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
In line with New York averageOccupied beds
9 / 28
Average residents
166 per day
Facility TypeNursing Home
CountyMonroe
CMS Certification Number335825
The Brook at High Falls is legally operated by AGA Operating LLC (For Profit).
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
5 inspections
3 with citations, 2 without citations
8 on-site complaint investigations
New York average: 9 inspections (5 with citations), 15 on-site complaint investigations
Show Inspection Reports
40 complaints
160 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 79 complaints
Latest inspection
Date
November 14, 2024
Complaint Investigation16 total citations
12 health citations
4 life safety citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
New York average: 20 health citations
New York average: 4 life safety citations
72 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New York average: 22 deficiencies
2
enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
May 21, 2021: Stipulation & Order #NH-21-181
Quality of Care
April 10, 2012: Stipulation & Order #NH-16-002
Quality of Care
Health Inspection History
Inspections
Total health inspections
4
New York average 3.6
Last Health inspection on Nov 2024
Total health citations
23
New York average 18.5
Citations per inspection
5.75
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
14 of 23 citations resulted from standard inspections; 2 of 23 resulted from complaint investigations; and 7 of 23 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New York averageNew York average: 0.2
Serious Health citations
0
0
100% better than New York averageNew York average: 0.2
0 critical citations
0 serious citations
20 moderate citations
3 minor citations
Citations history (last 3 years)
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Nov 14, 2024
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Nov 14, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 14, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 14, 2024
Corrected
Nursing Services minor citation
Issues related to the availability and quality of nursing staff and the care they provide.
Nov 14, 2024
Issues related to the availability and quality of nursing staff and the care they provide.
Nov 14, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 14, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 14, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Rochester The information below is reported by the New York State Department of Health.
Filter by care type
Edna Tina Wilson Living Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester
120
98.4%
+11%
4.83
+35%
0
5
1.7
0
119
-
2
Loan, Sandra
$15.4M
$8.9M
57.7%
335769
Friendly Home
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester
200
86.1%
-2%
4.71
+32%
0
14
4.7
0
172
-
17
Johnson, Christine
$30.9M
$15.0M
48.6%
335476
The Brook at High Falls
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester (Group 14621)
28
85.5%
-3%
3.95
+10%
0
23
5.8
0
25
-
58
Oropeza, Christina
$4.4M
$2.4M
55.6%
335825
Blossom Health Care Center Inc
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester
80
94.0%
+6%
2.90
-19%
0
38
9.5
0
76
-
-
Wood, Gerald
$8.7M
$4.2M
48.2%
335473
Cirrus Manor Residential Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester
200
-
-
-
-
0
0
0.0
0
-
-
-
-
-
-
-
-
Places of interest near The Brook at High Falls
3.11 miles from city center — 1.57 miles to nearest hospital (Lipson Cancer And Blood Center)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
73
Employees
73
Contractors
0
Staff to resident ratio
3.32:1
1793% better than New York averageNew York average ratio: 0.18:1
Avg staff/day
19
Average shift
7.5 hours
0% compared with New York averageNew York average: 7.7 hours
Total staff hours (quarter)
13,020
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
4
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
35
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0%
0 contractor hours this quarter
No contractor roles were reported this quarter.
Staff by category
| Certified Nursing Assistant | 35 | 0 | 35 | 5,546 | 91 | 100% | 7.1 |
| Licensed Practical Nurse | 13 | 0 | 13 | 2,561 | 91 | 100% | 7.7 |
| Registered Nurse | 4 | 0 | 4 | 984 | 82 | 90% | 9.7 |
| Other Dietary Services Staff | 3 | 0 | 3 | 718 | 84 | 92% | 6.8 |
| Nurse Practitioner | 2 | 0 | 2 | 520 | 64 | 70% | 8.1 |
| Physical Therapy Assistant | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Physical Therapy Aide | 2 | 0 | 2 | 463 | 57 | 63% | 7.8 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 461 | 61 | 67% | 7.2 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 275 | 35 | 38% | 7.9 |
| Speech Language Pathologist | 1 | 0 | 1 | 246 | 32 | 35% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 232 | 29 | 32% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 202 | 24 | 26% | 7.8 |
| Administrator | 1 | 0 | 1 | 192 | 24 | 26% | 8 |
| Dietitian | 1 | 0 | 1 | 106 | 14 | 15% | 7.5 |
35 Certified Nursing Assistant
% of Days
100%
13 Licensed Practical Nurse
% of Days
100%
4 Registered Nurse
% of Days
90%
3 Other Dietary Services Staff
% of Days
92%
2 Nurse Practitioner
% of Days
70%
1 Physical Therapy Assistant
% of Days
70%
2 Physical Therapy Aide
% of Days
63%
6 Respiratory Therapy Technician
% of Days
67%
1 Clinical Nurse Specialist
% of Days
38%
1 Speech Language Pathologist
% of Days
35%
1 Dental Services Staff
% of Days
32%
2 Qualified Social Worker
% of Days
26%
1 Administrator
% of Days
26%
1 Dietitian
% of Days
15%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
22 residents
Residents by payment source
Medicare
11 residents (50%)
Medicaid
10 residents (45.5%)
Private pay or other
1 resident (4.5%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.7
9% worse than New York averageNew York average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.4
18% worse than New York averageNew York average: 18.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
23.2%
Percent of long-stay residents whose need for help with daily activities has increased
23.2%
41% worse than New York averageNew York average: 16.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.5%
9% better than New York averageNew York average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than New York averageNew York average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.1%
Percent of long-stay high risk residents with pressure ulcers
3.1%
57% better than New York averageNew York average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.8%
Percent of long-stay residents with a urinary tract infection
1.8%
30% worse than New York averageNew York average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
16.4%
Percent of long-stay residents who lose too much weight
16.4%
168% worse than New York averageNew York average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.9%
Percent of long-stay residents who have depressive symptoms
1.9%
90% better than New York averageNew York average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
0.0%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than New York averageNew York average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
93.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
93.0%
In line with New York averageNew York average: 91.4%
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.1%
20% better than New York averageNew York average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.6%
56% better than New York averageNew York average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.8%
18% better than New York averageNew York average: 78.8%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.8%
30% worse than New York averageNew York average: 20.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
19.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.7%
103% worse than New York averageNew York average: 9.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than New York averageNew York average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
56.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
56.4%
5% better than New York averageNew York average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
55.8%
Rate of successful return to home or community from a skilled nursing facility.
55.8%
10% better than New York averageNew York average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Brook at High Falls based on CMS SNF Cost Reports.
Occupancy Rate
85.5%
↓ 12.3pp vs 2022
Net Income
-$370.8K
↑ ~$18.5K vs 2022
Total Payroll
$2.6M
↑ ~$281.7K vs 2022
Profit Margin
-8.5%
↑ 1.5pp vs 2022
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