Show Inspection Reports
Total health inspections
4
New York average 3.6
Last Health inspection on Nov 2024
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
The Brook at High Falls
Nursing Home
The Brook at High Falls
Nursing Home
Nestled in the heart of Rochester, New York, The Brook at High Falls stands as an esteemed assisted living community. Within the embracing ambiance of Brook at High Falls, a welcoming haven awaits—a true home where an exceptional level of care unfailingly prevails. This assisted living community’s esteemed reputation as a foremost provider of skilled nursing care is rooted in a dedicated commitment to bestowing residents with unwavering quality care, all while preserving their innate dignity and self-esteem.
At the heart of it all, Brook at High Falls delivers the pinnacle of professional nursing services within a nurturing environment marked by genuine warmth and compassion. Their team, characterized by both expertise and empathy, extends beyond professional competence, encompassing a genuine caring disposition that becomes intertwined with the lives of each resident. The intimate scale of the community cultivates an atmosphere that is both familiar and residential, further accentuating the sense of home.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
28
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
85.5%
Residents per day (avg)
25
Occupancy rate
85.5%
Residents per day (avg)
25
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
34% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
62% of new residents, often for short stays.
Typical stay
19 days
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Proprietary home
Partnership
Home revenue
$4.4M
Operating loss
-$370.8K
Proprietary home
Partnership
Home revenue
$4,397,327.00
Operating loss
$-370,814.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$2.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$4.8M
28-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 58 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility Type
Nursing Home
Additional licensing details
CMS Certification Number:
335825
County:
Monroe
Ownership & operating entity
The Brook at High Falls is legally operated by AGA Operating LLC (For Profit).
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
5 inspections
3 with citations, 2 without citations
8 on-site complaint investigations
40 complaints
160 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Latest inspection
Date:November 14, 2024
Type:Complaint Investigation
16 total citations
12 health citations
4 life safety citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
37 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
2 enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
May 21, 2021: Stipulation & Order #NH-21-181
Quality of Care
April 10, 2012: Stipulation & Order #NH-16-002
Quality of Care
Compare Nursing Homes around Rochester
The information below is reported by the New York State Department of Health.
Jewish Home of Rochester
-81%
+47%
+5%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Rochester
328
No
8
BAKER, ROBERT
92.8%
$58,234,107.00
$32,259,291.00
55.4%
305.70
5.2484
3
-81%+47%+5%Studio / 1 Bed / 2 Bed
Edna Tina Wilson Living Center
-53%
+35%
+11%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Rochester
120
No
2
LOAN, SANDRA
98.4%
$15,448,536.00
$8,907,657.00
57.7%
119.20
4.8326
5
-53%+35%+11%Studio / 1 Bed / 2 Bed
Friendly Home
-78%
+32%
-2%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Rochester
200
No
17
JOHNSON, CHRISTINE
86.1%
$30,917,628.00
$15,030,066.00
48.6%
172.30
4.7072
14
-78%+32%-2%Studio / 1 Bed / 2 Bed
The Brook at High Falls
-56%
+10%
-3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Rochester (Group 14621)
28
No
58
OROPEZA, CHRISTINA
85.5%
$4,378,140.00
$2,433,180.00
55.6%
25.20
3.9488
23
-56%+10%-3%-
Blossom Health Care Center Inc
-52%
-19%
+6%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NY 14610
80
No
-
WOOD, GERALD
94.0%
$8,724,757.00
$4,206,959.00
48.2%
75.70
2.9014
38
-52%-19%+6%-
Jewish Home of Rochester
Type of care:
SNF
AL
Community:
Rochester
Bed Count:
328
Pets Allowed:
No
Operator:
BAKER, ROBERT
CCN:
335105
Occupancy:
92.8%
Home Revenue:
$58,234,107.00
Payroll Costs:
$32,259,291.00
Payroll %:
55.4%
Avg Residents/Day:
305.70
Overall Rating:
Adj Nurse Hours:
5.2484
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
3
RN share vs State Avg:
-81%
-81%
Staffing vs State Avg:
+47%
+47%
Occupancy vs State Avg:
+5%
+5%
Bed Options:
Studio / 1 Bed / 2 Bed
Edna Tina Wilson Living Center
Type of care:
SNF
AL
Community:
Rochester
Bed Count:
120
Pets Allowed:
No
Operator:
LOAN, SANDRA
CCN:
335769
Occupancy:
98.4%
Home Revenue:
$15,448,536.00
Payroll Costs:
$8,907,657.00
Payroll %:
57.7%
Avg Residents/Day:
119.20
Overall Rating:
Adj Nurse Hours:
4.8326
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
5
RN share vs State Avg:
-53%
-53%
Staffing vs State Avg:
+35%
+35%
Occupancy vs State Avg:
+11%
+11%
Bed Options:
Studio / 1 Bed / 2 Bed
Friendly Home
Type of care:
SNF
AL
Community:
Rochester
Bed Count:
200
Pets Allowed:
No
Operator:
JOHNSON, CHRISTINE
CCN:
335476
Occupancy:
86.1%
Home Revenue:
$30,917,628.00
Payroll Costs:
$15,030,066.00
Payroll %:
48.6%
Avg Residents/Day:
172.30
Overall Rating:
Adj Nurse Hours:
4.7072
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
14
RN share vs State Avg:
-78%
-78%
Staffing vs State Avg:
+32%
+32%
Occupancy vs State Avg:
-2%
-2%
Bed Options:
Studio / 1 Bed / 2 Bed
The Brook at High Falls
Type of care:
SNF
AL
Community:
Rochester (Group 14621)
Bed Count:
28
Pets Allowed:
No
Operator:
OROPEZA, CHRISTINA
CCN:
335825
Occupancy:
85.5%
Home Revenue:
$4,378,140.00
Payroll Costs:
$2,433,180.00
Payroll %:
55.6%
Avg Residents/Day:
25.20
Overall Rating:
Adj Nurse Hours:
3.9488
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
23
RN share vs State Avg:
-56%
-56%
Staffing vs State Avg:
+10%
+10%
Occupancy vs State Avg:
-3%
-3%
Blossom Health Care Center Inc
Type of care:
SNF
AL
Community:
NY 14610
Bed Count:
80
Pets Allowed:
No
Operator:
WOOD, GERALD
CCN:
335473
Occupancy:
94.0%
Home Revenue:
$8,724,757.00
Payroll Costs:
$4,206,959.00
Payroll %:
48.2%
Avg Residents/Day:
75.70
Overall Rating:
Adj Nurse Hours:
2.9014
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
38
RN share vs State Avg:
-52%
-52%
Staffing vs State Avg:
-19%
-19%
Occupancy vs State Avg:
+6%
+6%Places of interest near The Brook at High Falls
3.11 miles from city center — 1.57 miles to nearest hospital (Lipson Cancer And Blood Center)
2150 St Paul St, Rochester, NY 14621
Calculate Travel Distance to The Brook at High Falls
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
73
Total Staff
73
Employees
0
Contractors
13,020
Total Hours (Quarter)
19
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 4 | 9.7 | No |
| Licensed Practical Nurse | 13 | 7.7 | No |
| Certified Nursing Assistant | 35 | 7.1 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
52 staff
7.5hs shift avg
Physicians & Practitioners ⓘ
3 staff
8hs shift avg
Therapy Services ⓘ
10 staff
7.7hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
7.8hs shift avg
Dietary Services ⓘ
4 staff
6.9hs shift avg
Other Services ⓘ
1 staff
8hs shift avg
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 35 | 0 | 35 | 5,546 | 91 | 100% | 7.1 |
| Licensed Practical Nurse | 13 | 0 | 13 | 2,561 | 91 | 100% | 7.7 |
| Registered Nurse | 4 | 0 | 4 | 984 | 82 | 90% | 9.7 |
| Other Dietary Services Staff | 3 | 0 | 3 | 718 | 84 | 92% | 6.8 |
| Nurse Practitioner | 2 | 0 | 2 | 520 | 64 | 70% | 8.1 |
| Physical Therapy Assistant | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Physical Therapy Aide | 2 | 0 | 2 | 463 | 57 | 63% | 7.8 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 461 | 61 | 67% | 7.2 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 275 | 35 | 38% | 7.9 |
| Speech Language Pathologist | 1 | 0 | 1 | 246 | 32 | 35% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 232 | 29 | 32% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 202 | 24 | 26% | 7.8 |
| Administrator | 1 | 0 | 1 | 192 | 24 | 26% | 8 |
| Dietitian | 1 | 0 | 1 | 106 | 14 | 15% | 7.5 |
Health Inspection History
Inspections
Total health citations
23
Citations per inspection
5.75
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
14 of 23 citations resulted from standard inspections; 2 of 23 resulted from complaint investigations; and 7 of 23 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New York averageNew York average: 0.2
Serious Health citations
0
0
100% better than New York averageNew York average: 0.2
0 critical citations
0 serious citations
20 moderate citations
3 minor citations
Citations history (last 3 years)
Environmental moderate citation
Nov 14, 2024
Corrected
Infection Control moderate citation
Nov 14, 2024
Corrected
Nursing Services minor citation
Nov 14, 2024
Corrected
Nutrition moderate citation
Nov 14, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Individual
Resident Census by Payment Source
22
Total Residents
Medicare
11
(50%)
ⓘ
Medicaid
10
(45.5%)
ⓘ
Private Pay/Other
1
(4.5%)
ⓘ
Specialized Care Beds
2
Total Specialty Beds
7.1%
of Bed Capacity
2
Dialysis Beds ⓘ
7.1%
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.7
9% worse than New York averageNew York average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.4
18% worse than New York averageNew York average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
23.2%
Percent of long-stay residents whose need for help with daily activities has increased
23.2%
41% worse than New York averageNew York average: 16.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.5%
9% better than New York averageNew York average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than New York averageNew York average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.1%
Percent of long-stay high risk residents with pressure ulcers
3.1%
57% better than New York averageNew York average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.8%
Percent of long-stay residents with a urinary tract infection
1.8%
30% worse than New York averageNew York average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
16.4%
Percent of long-stay residents who lose too much weight
16.4%
168% worse than New York averageNew York average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.9%
Percent of long-stay residents who have depressive symptoms
1.9%
90% better than New York averageNew York average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
0.0%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than New York averageNew York average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
93.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
93.0%
In line with New York averageNew York average: 91.4%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.1%
20% better than New York averageNew York average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.6%
56% better than New York averageNew York average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.8%
18% better than New York averageNew York average: 78.8%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.8%
30% worse than New York averageNew York average: 20.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
19.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.7%
103% worse than New York averageNew York average: 9.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than New York averageNew York average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
56.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
56.4%
5% better than New York averageNew York average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
55.8%
Rate of successful return to home or community from a skilled nursing facility.
55.8%
10% better than New York averageNew York average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Brook at High Falls based on CMS SNF Cost Reports.
Occupancy Rate
85.5%
↓ 12.3pp vs 2022
Net Income
-$370,814
↑ ~$19K vs 2022
Total Payroll
$2,588,178
↑ ~$282K vs 2022
Profit Margin
-8.5%
↑ 1.5pp vs 2022
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