The Brook at High Falls
The Brook at High Falls is a Nursing Home in New York State
The Brook at High… is a Nursing Home in New York State
The Brook at High Falls
The Brook at High Falls is a Nursing Home in New York State
The Brook at High… is a Nursing Home in New York State
Nestled in the heart of Rochester, New York, The Brook at High Falls stands as an esteemed assisted living community. Within the embracing ambiance of Brook at High Falls, a welcoming haven awaits—a true home where an exceptional level of care unfailingly prevails. This assisted living community’s esteemed reputation as a foremost provider of skilled nursing care is rooted in a dedicated commitment to bestowing residents with unwavering quality care, all while preserving their innate dignity and self-esteem.
At the heart of it all, Brook at High Falls delivers the pinnacle of professional nursing services within a nurturing environment marked by genuine warmth and compassion. Their team, characterized by both expertise and empathy, extends beyond professional competence, encompassing a genuine caring disposition that becomes intertwined with the lives of each resident. The intimate scale of the community cultivates an atmosphere that is both familiar and residential, further accentuating the sense of home.
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Occupancy levels track close to the statewide midpoint, indicating balanced availability. The property runs a smaller bed inventory than most peers, focusing on a more intimate census. Residents generally stay for shorter periods than state peers, pointing to quicker turnover.
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Home revenue sits below most peers, indicating modest billing throughput. Payroll costs fall below most facilities, hinting at lean staffing budgets. Total income mirrors statewide norms, reflecting a balanced margin profile.
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Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights trail most peers, signaling limited market-rate volume.
Occupancy
Finance
Percentage of home revenue spent on payroll costs.
House Specifics:
OperationsQuality Ratings
CMS 5-star rating based on health inspections, staffing, and quality measures.
Rating based on deficiencies found during state health inspections.
Rating based on nurse staffing hours per resident per day.
Quality Measures rating based on clinical outcomes for residents.
Total nurse staffing hours per resident per day.
Medicaid, Medicare & Private
Number of resident nights paid by Medicare for short-term or rehab care.
Resident nights covered by Medicaid for long-term care or support services.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
About this community
Additional licensing details
Ownership & operating entity
The Brook at High Falls is legally operated by AGA Operating LLC (For Profit).
Inspection History
In New York, the Department of Social Services (for ALFs) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
0 visits/inspections
8 complaint inspections
43 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 111 complaints
37 citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
2 enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
May 21, 2021:
Stipulation & Order #: NH-21-181
April 10, 2012:
Stipulation & Order #: NH-16-002
Inspection Report Summary for The Brook at High Falls
During the reporting period the facility received 37 citations of any kind, comprising 29 Standard Health Citations and 8 Life Safety Code Citations. These citations were issued during six on‑site inspections. In addition, 15 complaints‑related citations were recorded, although the category totals for complaints‑related deficiencies (Administration 0, Dietary Services 0, Other Services 3, Physical Environment 1, Quality of Care 0, Resident Rights 0) sum to only 4, indicating a discrepancy between the stated total and the category subtotals.
The inspection on May 10, 2023 generated the largest number of cited items, with 16 citations in total. The Standard Health Citations identified deficiencies in dialysis services, food procurement and preparation, unnecessary psychotropic medication use, accident hazards and supervision, infection control, bed‑hold policy notification, quality assurance committee operations, registered nurse staffing hours, professional standards of services, and construction standards for new or existing nursing homes. Life Safety Code Citations from the same inspection highlighted deficiencies in egress doors, essential electrical systems, emergency preparedness training, gas equipment storage, and smoke barrier subdivision of building spaces.
Complaint metrics for the period from August 1, 2021 to July 31, 2025 show 43 complaints received, equating to 164.6 complaints per 100 occupied beds. Twenty‑three percent of complaints represented facility‑reported incidents. Eight complaint‑related on‑site inspections were conducted, and 15 complaints‑related citations were issued. The complaints‑related citations per 100 occupied beds were 57.4. The facility’s complaint‑related citation totals by category are Administration 0, Dietary Services 0, Other Services 3, Physical Environment 1, Quality of Care 0, Resident Rights 0, with a total of 4 complaints‑related citations, which does not sum to the stated 15 complaints‑related citations.
Enforcement actions recorded for the facility during September 1, 2015 through August 31, 2025 include two stipulation and order agreements. Stipulation & Order # NH‑21‑181 was issued on October 15, 2021 with a fine of $14,000 for Quality of Care deficiencies. Stipulation & Order # NH‑16‑002 was issued on January 5, 2016 with a fine of $2,000 for Quality of Care deficiencies. These enforcement actions reflect the Department of Health’s regulatory response to identified deficiencies at the facility.
Places of interest near The Brook at High Falls
3.11 miles from city center
2150 St Paul St, Rochester, NY 14621
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Comparison Chart
The information below is reported by the New York State Department of Health.For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 4 | 9.7 | No |
| Licensed Practical Nurse | 13 | 7.7 | No |
| Certified Nursing Assistant | 35 | 7.1 | No |
Staff by Category
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 35 | 0 | 35 | 5,546 | 91 | 100% | 7.1 |
| Licensed Practical Nurse | 13 | 0 | 13 | 2,561 | 91 | 100% | 7.7 |
| Registered Nurse | 4 | 0 | 4 | 984 | 82 | 90% | 9.7 |
| Other Dietary Services Staff | 3 | 0 | 3 | 718 | 84 | 92% | 6.8 |
| Nurse Practitioner | 2 | 0 | 2 | 520 | 64 | 70% | 8.1 |
| Physical Therapy Assistant | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Physical Therapy Aide | 2 | 0 | 2 | 463 | 57 | 63% | 7.8 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 461 | 61 | 67% | 7.2 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 275 | 35 | 38% | 7.9 |
| Speech Language Pathologist | 1 | 0 | 1 | 246 | 32 | 35% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 232 | 29 | 32% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 202 | 24 | 26% | 7.8 |
| Administrator | 1 | 0 | 1 | 192 | 24 | 26% | 8 |
| Dietitian | 1 | 0 | 1 | 106 | 14 | 15% | 7.5 |
Health Inspection History
Source: CMS Health Citations (Nov 2021 – Nov 2024)
Citation Severity Distribution
Top Deficiency Categories
Citation Sources
State Comparison (NY)
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Nov 14, 2024 | D | Environmental | F0914 | Corrected |
| Nov 14, 2024 | E | Infection Control | F0880 | Corrected |
| Nov 14, 2024 | B | Nursing Services | F0732 | Corrected |
| Nov 14, 2024 | D | Nutrition | F0803 | Corrected |
| Nov 14, 2024 | D | Quality of Care | F0677 | Corrected |
| Nov 14, 2024 | D | Quality of Care | F0684 | Corrected |
| Nov 14, 2024 | D | Care Planning | F0657 | Corrected |
| Nov 14, 2024 | B | Care Planning | F0842 | Corrected |
| Nov 14, 2024 | E | Resident Rights | F0584 | Corrected |
| Feb 16, 2024 | E | Environmental | F0925 | Corrected |
| Feb 16, 2024 | E | Resident Rights | F0584 | Corrected |
| May 10, 2023 | E | Administration | F0868 | Corrected |
| May 10, 2023 | E | Nursing Services | F0727 | Corrected |
| May 10, 2023 | E | Nutrition | F0812 | Corrected |
| May 10, 2023 | D | Pharmacy | F0758 | Corrected |
| May 10, 2023 | D | Quality of Care | F0689 | Corrected |
| May 10, 2023 | D | Quality of Care | F0698 | Corrected |
| May 10, 2023 | D | Care Planning | F0658 | Corrected |
| May 10, 2023 | B | Resident Rights | F0625 | Corrected |
| Nov 23, 2021 | D | Pharmacy | F0756 | Corrected |
| Nov 23, 2021 | D | Quality of Care | F0698 | Corrected |
| Nov 23, 2021 | E | Care Planning | F0636 | Corrected |
| Nov 23, 2021 | E | Care Planning | F0638 | Corrected |
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for New York Seniors
- General: Age 65+ or disabled, New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $30,182 (individual, higher due to NY Medicaid expansion).
- NY Specifics: Higher asset limit; urban density increases demand.
- Services: Personal care (5-7 hours/day), respite care (240 hours/year), home modifications ($1,500 avg.), assistive technology ($500 avg.).
- General: Age 60+, New York resident, at risk of decline but not nursing home level.
- Income Limits: ~$2,500/month (individual, varies).
- Asset Limits: $15,000 (individual).
- NY Specifics: Cost-sharing required above certain income; urban/rural balance.
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), case management, transportation (~5 trips/month).
- General: Age 62+, NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.
- Income Limits (2025): $50,000/year (household).
- Asset Limits: No strict asset cap, but income-focused eligibility.
- NY Specifics: Limited to NYC’s rent-regulated units; high demand in urban areas.
- Services: Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord.
- General: Age 65+, NYC resident, own and live in a 1-3 family home, co-op, or condo.
- Income Limits (2025): $58,399/year (household).
- Asset Limits: No strict asset cap, income-driven eligibility.
- NY Specifics: Applies only in NYC; excludes large apartment buildings.
- Services: Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value).
- General: One participant must be 60+ (host or guest), NYC resident, able to share living space.
- Income Limits: No strict limit, but targets those needing cost relief.
- Asset Limits: Not applicable; focus on housing need.
- NY Specifics: Primarily NYC-focused; limited slots due to demand.
- Services: Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates.
Claim What’s Yours Financial Aid for New York Seniors
Community First Choice Option
Requirements:
- General:Age 65+ or disabled, New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$30,182 (individual, higher due to NY Medicaid expansion).
- NY Specifics:Higher asset limit; urban density increases demand.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite care (240 hours/year), home modifications ($1,500 avg.), assistive technology ($500 avg.).
Expanded In-Home Services for the Elderly Program (EISEP)
Requirements:
- General:Age 60+, New York resident, at risk of decline but not nursing home level.
- Income Limits:~$2,500/month (individual, varies).
- Asset Limits:$15,000 (individual).
- NY Specifics:Cost-sharing required above certain income; urban/rural balance.
Benefits without Contact:
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), case management, transportation (~5 trips/month).
Senior Citizen Rent Increase Exemption (SCRIE)
Requirements:
- General:Age 62+, NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.
- Income Limits (2025):$50,000/year (household).
- Asset Limits:No strict asset cap, but income-focused eligibility.
- NY Specifics:Limited to NYC’s rent-regulated units; high demand in urban areas.
Benefits without Contact:
- Services: Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord.
Senior Citizen Homeowners’ Exemption (SCHE)
Requirements:
- General:Age 65+, NYC resident, own and live in a 1-3 family home, co-op, or condo.
- Income Limits (2025):$58,399/year (household).
- Asset Limits:No strict asset cap, income-driven eligibility.
- NY Specifics:Applies only in NYC; excludes large apartment buildings.
Benefits without Contact:
- Services: Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value).
New York Foundation for Senior Citizens (NYFSC) Home Sharing Program
Requirements:
- General:One participant must be 60+ (host or guest), NYC resident, able to share living space.
- Income Limits:No strict limit, but targets those needing cost relief.
- Asset Limits:Not applicable; focus on housing need.
- NY Specifics:Primarily NYC-focused; limited slots due to demand.
Benefits without Contact:
- Services: Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates.
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