The Crossings at Ironbridge
Memory Care · Chesterfield County, VA

Overview of The Crossings at Ironbridge

Enjoy the lifestyle of your dreams with the distinct senior living community of The Crossings at Ironbridge situated in the quiet Ironbridge Parkway, Chester, VA, that provides assisted living and memory care. Featuring well-designed and spacious residences with several studio and one-bedroom floor plans, the community ensures seniors experience unrivaled comfort and safety. A respectful and highly qualified team strives to deliver the highest quality of care and assistance for seniors to thrive and reach their full potential.

A robust calendar of enjoyable recreational activities and exciting events accompanies residents as they go about their day, ensuring they stay active and happily connected with their surroundings. Indulge in delightful and healthy meals catering to nutritional requirements and tastes. The Crossings at Ironbridge ease seniors’ minds and encourage them to cherish every moment of their golden years.

(804) 318-3304
Bed community size
96-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 41 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: D+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate
70%
Lower than the Virginia average: 85.7%
Occupied beds
67 / 96
Average residents per home in Virginia 98 per day

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationJune 30, 2026
QualificationNon-Ambulatory | Residential and Assisted Living Care | Special Care Unit

Ownership & Operating Entity

The Crossings at Ironbridge is administrated by Melissa Freeman.

Contact Information

Business Hours24 HOURS , 7 days

What does this home offer?

Room sizes icon
Room sizes icon

Room Sizes: 331-383 / 351-455 / 599-647 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Types of Care at The Crossings at Ironbridge

Memory Care

Contact The Crossings at Ironbridge

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data 45 deficiencies 10 complaints 22 inspections

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 6 Worse Metrics worse than Virginia average:
• Total deficiencies (41% above)
• Deficiencies per year (41% above)
• Total inspections (57% above)
• Inspections with violations (56% above)
• Total complaints (43% above)
• Complaints per year (43% above)
1 At Avg Metrics at Virginia average:
• Inspection violation rate (at VA avg)
1 Better Metrics better than Virginia average:
• Deficiencies per inspection (13% below)
Latest Inspection July 10, 2025 Complaint Investigation

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

MetricThis FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 4532 This facility has 41% more total deficiencies than a typical Virginia assisted living residence (45 vs. VA avg 32).↑ 41% worse
Deficiencies per year Info Average deficiencies per year since 2021. 96.4 This facility has 41% more deficiencies per year than a typical Virginia assisted living residence (9 vs. VA avg 6.4).↑ 41% worse
Deficiencies per inspection Info Average deficiencies per inspection. 22.3 This facility has 13% fewer deficiencies per inspection than a typical Virginia assisted living residence (2 vs. VA avg 2.3).↓ 13% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

MetricThis FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 2214 This facility has 57% more total inspections than a typical Virginia assisted living residence (22 vs. VA avg 14).↑ 57% worse
Inspections with violations Info Inspections that uncovered at least one regulatory violation. 149 This facility has 56% more inspections with violations than a typical Virginia assisted living residence (14 vs. VA avg 9).↑ 56% worse
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 64%64% This facility has inspection violation rate in line with the Virginia average (64 vs. VA avg 64).— At avg

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

MetricThis FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 107 This facility has 43% more total complaints than a typical Virginia assisted living residence (10 vs. VA avg 7).↑ 43% worse
Complaints per year Info Average complaints per year since 2021. 21.4 This facility has 43% more complaints per year than a typical Virginia assisted living residence (2 vs. VA avg 1.4).↑ 43% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspections on July 10, 2025, included one with no deficiencies and another with a single deficiency related to the facility’s failure to report a major incident within 24 hours, which was unrelated to the complaint investigated. Earlier inspections showed a pattern of deficiencies mainly involving resident care documentation, individualized service plans, medication administration, and staff conduct, with some substantiated complaints confirming these issues. Prior reports also noted problems with staff certification, emergency preparedness, facility ventilation, and timely reporting of incidents. Complaint investigations were often unsubstantiated, though some were partially substantiated with findings related to resident care and documentation. The facility’s record shows ongoing challenges in documentation and care standards, with no clear trend of consistent improvement or worsening over time; enforcement actions such as fines or license suspensions were not listed in the available reports.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Living Spaces & Floor Plans for The Crossings at Ironbridge

The Crossings At Ironbridge4
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The Crossings At Ironbridge6
The Crossings At Ironbridge5

Financial Assistance for
Memory Care in Virginia

The Crossings at Ironbridge is located in Chester, Virginia.
Here are the financial assistance programs available to residents in Virginia.

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Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Places of interest near The Crossings at Ironbridge

Address 5.7 miles from city center Info Estimated distance in miles from Chester's city center to The Crossings at Ironbridge's address, calculated via Google Maps.

Calculate Travel Distance to The Crossings at Ironbridge

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Compare Memory Care around Chesterfield County

The information below is reported by the Virginia Department of Social Services and Department of Health.

Filter by care type
Dunlop House Assisted Living & Memory Care
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Colonial Heights (Dunlop Farms)134Yes 34 Studio / 1 BedChristopher Seyler 88.8% A+1250%201.7
The Crossings at Ironbridge
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Chester96No 41 Studio / 1 BedMelissa Freeman 69.8% D+2263.6%452.0
Commonwealth Senior Living at Bon Air
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Bon Air88Yes 24 Studio / 1 BedKenneth Gibson 69.3% -560%40.8
Ginter Hall South
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Richmond (North Chesterfield)85No 55 Studio / 1 BedMrs. Linda Bishop 55.3% -1717.6%90.5
Comfort Keepers
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Henrico (Tuckahoe)-No 43 Studio / 1 Bed-------

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Frequently Asked Questions about The Crossings at Ironbridge

What neighborhood is The Crossings at Ironbridge in?

The Crossings at Ironbridge is in the Chester neighborhood of Chester.

Is The Crossings at Ironbridge in a walkable area?

The Crossings at Ironbridge has a walk score of 41. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

When does The Crossings at Ironbridge's license expire?

According to VA state health department records, The Crossings at Ironbridge's license expires on June 30, 2026.

What is the occupancy rate at The Crossings at Ironbridge?

The Crossings at Ironbridge's occupancy is 70%.

Who is the administrator of The Crossings at Ironbridge?

Melissa Freeman is the administrator of The Crossings at Ironbridge.

How many beds does The Crossings at Ironbridge have?

The Crossings at Ironbridge has 96 beds.

Has The Crossings at Ironbridge had any recent deficiencies or citations?

The Crossings at Ironbridge has had 22 recently reported deficiencies.

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