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Memory Care in Harrisburg

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

The Gardens at West Shore

Memory Care in Harrisburg

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

The Gardens at West Shore

Overview of The Gardens at West Shore

Situated in close proximity to Geisinger Holy Spirit Hospital, The Gardens at West Shore exists as a distinguished senior home in the picturesque region of Camp Hill, Pennsylvania, offering a wide range of unparalleled services. The home prides itself on delivering unparalleled post-acute care and short-term rehabilitation services. The facility’s proficient team specializes in administering personalized therapies tailored to address the distinct needs of each individual. Additionally, the facility features a secure memory care unit dedicated to providing specialized care for patients with memory impairments.
For seniors looking for a memory care facility that considers a wide variety of insurances, The Gardens at West Shore accepts medicare and medicaid. This commitment to inclusivity ensures that individuals from diverse backgrounds can access and benefit from the facility’s exceptional services. Beyond the standard offerings, The Gardens at West Shore excels in the field of psychiatric rounding, ensuring comprehensive mental health support for residents. The facility’s meticulously planned activities are thoughtfully designed to enhance residents’ quality of life, fostering a sense of purpose and joy.

(717) 763-7070

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
1/5
Pennsylvania average: 3.9/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
1/5
Pennsylvania average: 3.5/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
Pennsylvania average: 4.1/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
2/5
Pennsylvania average: 3.8/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 11m per day

This home provides 8% less nursing time per resident than the Pennsylvania average.

Pennsylvania average: 4h 35m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 38m per day 47m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 1h 59m per day 2h 12m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 2h 47m per day 3h 31m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 4m per day 6m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 29m per day 33m per day 29m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 340

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Pennsylvania average: 78.7%
Occupancy rate 11.2%
Residents per day 38
Occupancy rate
11.2%
Residents per day
38

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

67% of new residents, usually for short-term rehab.

Typical stay 11 days

Private pay

4% of new residents, often for short stays.

Typical stay 1 years

Medicaid

29% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$31.9M
Profit
$1.1M
Privately-owned community Operated by a partnership between two or more business owners.
Home revenue
$31.9M
Profit
$1.1M
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.4M
20% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$24.4M
Total costs $30.8M
Walk Score
Walk Score: 40 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: F (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Additional Licensing Details

CMS Certification Number395223

Types of Care at The Gardens at West Shore

Nursing Home Memory Care

Contact The Gardens at West Shore

Inspection History

In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.

16 visits/inspections Info Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.

Pennsylvania average: 4 complaint visits

Latest inspection

Date December 26, 2025
Complaint Investigation

60 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Pennsylvania average: 59 deficiencies

Inspection Report Summary for The Gardens at West Shore

The most recent inspection on December 26, 2025, found deficiencies related to maintaining a safe, clean, and homelike environment in one of three shower rooms, with visible mold and mildew. Earlier inspections showed a pattern of deficiencies involving resident care, medication management, infection control, and environmental cleanliness. Complaint investigations substantiated issues such as neglect, delayed medical care, improper wound care, and medication errors, but enforcement actions or fines were not listed in the available reports. The facility has repeatedly been cited for problems with hygiene, care planning, and safety hazards, including a resident fall resulting in a fracture. While deficiencies continue to appear, some recent inspections suggest ongoing efforts to address environmental concerns.

Health Inspection History

Inspections
Total health inspections 17

Pennsylvania average 6.7


Last Health inspection on Aug 2025

Total health citations 65

Pennsylvania average 31.3

Citations per inspection
3.82

Pennsylvania average 4.4


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

35 of 65 citations resulted from standard inspections; 27 of 65 resulted from complaint investigations; and 3 of 65 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 2
567% worse than Pennsylvania average

Pennsylvania average: 0.3


Serious Health citations More info 2
233% worse than Pennsylvania average

Pennsylvania average: 0.6

2 critical citations More info Pennsylvania average: 0.3

2 serious citations More info Pennsylvania average: 0.6

61 moderate citations More info Pennsylvania average: 29.5

0 minor citations More info Pennsylvania average: 0.8
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Aug 07, 2025
Corrected

Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. Aug 07, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Aug 07, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Aug 07, 2025
Corrected

Compare Memory Care around Harrisburg The information below is reported by the Pennsylvania Department of Human Services and Department of Health.

Filter by care type
Messiah Lifeways at Messiah Village
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Mechanicsburg (Mechanicsburg)377No 22 Messiah Home Inc9177.8%32Non-Profit144 78.4% --
The Gardens at West Shore
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Camp Hill340No 40 -060%0-- 11.2% -F
Capitol Rehabilitation & Healthcare Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Harrisburg190No 33 -000%0-- 94.1% --
Arden Courts A ProMedica Memory Care Community in Susquehanna
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Harrisburg (Susquehanna)64No 42 Arden Courts Susquehanna Of Harrisburg Pa Llc11263.6%55Profit98 98.4% --
Oak Hill Village
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Middletown (North Union Street)40No 21 Oak Hill Al Operating Company Llc3166.7%7Profit- 65.0% 1 bed / 2 bed-

Places of interest near The Gardens at West Shore

Address 3 miles from city center Info Estimated distance in miles from Camp Hill's city center to The Gardens at West Shore's address, calculated via Google Maps. — 0.18 miles to nearest hospital (Select Specialty Hospital - Camp Hill)

Calculate Travel Distance to The Gardens at West Shore

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 196
Employees 164
Contractors 32
Staff to resident ratio 1.07:1
45% worse than Pennsylvania average

Pennsylvania average ratio: 1.94:1

Avg staff/day 79
Average shift 8.7 hours
12% better than Pennsylvania average

Pennsylvania average: 7.8 hours

Total staff hours (quarter) 62,193
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 23
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.2 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 44
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 95
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.9 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

4.9%

3,036 contractor hours this quarter

Licensed Practical Nurse: 22 Certified Nursing Assistant: 6 Qualified Activities Professional: 1 Registered Nurse: 1 Medical Director: 1 Occupational Therapy Assistant: 1
Staff by category
Certified Nursing Assistant8969535,01491100%8.9
Licensed Practical Nurse2222448,32191100%8.3
Registered Nurse221237,78491100%9.2
Other Dietary Services Staff5052,69891100%8.4
Clinical Nurse Specialist5052,1506470%8
Respiratory Therapy Technician5051,0877684%6.9
Mental Health Service Worker2028806268%8
RN Director of Nursing2027816167%7.7
Physical Therapy Assistant3035736470%8.8
Qualified Activities Professional0115046369%8
Administrator1014645864%8
Qualified Social Worker1014596268%7.4
Nurse Practitioner1014555763%8
Dietitian1014485662%8
Physical Therapy Aide3032965156%4.3
Dental Services Staff1011132022%5.7
Occupational Therapy Aide101701820%3.9
Occupational Therapy Assistant01153910%5.8
Medical Director011453943%1.2
95 Certified Nursing Assistant
% of Days 100%
44 Licensed Practical Nurse
% of Days 100%
23 Registered Nurse
% of Days 100%
5 Other Dietary Services Staff
% of Days 100%
5 Clinical Nurse Specialist
% of Days 70%
5 Respiratory Therapy Technician
% of Days 84%
2 Mental Health Service Worker
% of Days 68%
2 RN Director of Nursing
% of Days 67%
3 Physical Therapy Assistant
% of Days 70%
1 Qualified Activities Professional
% of Days 69%
1 Administrator
% of Days 64%
1 Qualified Social Worker
% of Days 68%
1 Nurse Practitioner
% of Days 63%
1 Dietitian
% of Days 62%
3 Physical Therapy Aide
% of Days 56%
1 Dental Services Staff
% of Days 22%
1 Occupational Therapy Aide
% of Days 20%
1 Occupational Therapy Assistant
% of Days 10%
1 Medical Director
% of Days 43%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 183
Medicare
1
0.5% of residents
Medicaid
151
82.5% of residents
Private pay or other
31
16.9% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 9.7
12% better than Pennsylvania average

Pennsylvania average: 11.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 20.7
7% better than Pennsylvania average

Pennsylvania average: 22.2

Long-stay resident measures
Above average Pennsylvania avg: 3.9 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 15.8%
17% better than Pennsylvania average

Pennsylvania average: 19.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 17.3%
18% better than Pennsylvania average

Pennsylvania average: 21.1%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 29.2%
9% worse than Pennsylvania average

Pennsylvania average: 26.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.2%
31% better than Pennsylvania average

Pennsylvania average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.1%
45% better than Pennsylvania average

Pennsylvania average: 5.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.8%
60% worse than Pennsylvania average

Pennsylvania average: 1.8%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 10.2%
54% worse than Pennsylvania average

Pennsylvania average: 6.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.1%
80% better than Pennsylvania average

Pennsylvania average: 5.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 21.4%
25% worse than Pennsylvania average

Pennsylvania average: 17.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 36.5%
58% worse than Pennsylvania average

Pennsylvania average: 86.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 89.3%
In line with Pennsylvania average

Pennsylvania average: 93.5%

Short-stay resident measures
Significantly below average Pennsylvania avg: 2.8 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 6.9%
90% worse than Pennsylvania average

Pennsylvania average: 68.8%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.4%
52% worse than Pennsylvania average

Pennsylvania average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 8.5%
88% worse than Pennsylvania average

Pennsylvania average: 68.7%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 33.5%
45% worse than Pennsylvania average

Pennsylvania average: 23.1%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 13.6%
39% worse than Pennsylvania average

Pennsylvania average: 9.8%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 2.7%
251% worse than Pennsylvania average

Pennsylvania average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 27.6%
49% worse than Pennsylvania average

Pennsylvania average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 37.2%
26% worse than Pennsylvania average

Pennsylvania average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $68K
14% higher than Pennsylvania average

Pennsylvania average: $59K

Number of fines 3
45% more fines than Pennsylvania average

Pennsylvania average: 2.1

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Pennsylvania average

Pennsylvania average: 0.2

Fines amount comparison
Fines amount comparison
This facility $68K
Pennsylvania average $59K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Feb 22, 2024
$23K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. May 16, 2023
$9K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jan 12, 2023
$35K

Last updated: Jan 2026

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Financial Aid for Pennsylvania Seniors

Get financial aid guidance

Community HealthChoices (CHC)

PA Medicaid CHC

Age 65+ or disabled, Pennsylvania resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).

Pennsylvania OPTIONS Program

PA OPTIONS

Age 60+, Pennsylvania resident, at risk of nursing home placement.

~$2,000/month (individual, varies by region).

$8,000 (individual).

Cost-sharing required above certain income; rural/urban balance.

Living Independence for the Elderly (LIFE)

Pennsylvania LIFE (PACE)

Age 55+, PA resident (specific counties), NFLOC, safe with LIFE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.

Medicare Savings Program (MSP)

Pennsylvania Medicare Savings Program

Age 65+ or disabled, PA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Pennsylvania LIHEAP

Age 60+ prioritized, PA resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Cash grants and crisis aid; serves ~600,000 households annually.

Family Caregiver Support Program (FCSP)

Pennsylvania Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).

No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month (185% FPL).

Not assessed; need-based.

High demand; includes grandparent caregivers.

Senior Community Service Employment Program (SCSEP)

Pennsylvania SCSEP

Age 55+, unemployed, low-income, PA resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Pennsylvania VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, PA resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran population; supports rural/urban care needs.

Property Tax/Rent Rebate Program (PTRR)

Pennsylvania Property Tax/Rent Rebate Program

Age 65+, PA resident, homeowner/renter (or widow/er 50+, disabled 18+).

~$45,000/year (individual or couple, excludes half of Social Security).

Not assessed; income-focused.

Rebates up to $1,000; ~600,000 eligible annually.

Senior Farmers’ Market Nutrition Program (SFMNP)

Pennsylvania SFMNP

Age 60+, PA resident, low-income.

~$2,322/month (individual, 185% FPL).

Not assessed.

Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.

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