Total health inspections
17
Pennsylvania average 6.7
Last Health inspection on Aug 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Memory Care Home
The Gardens at West Shore
Situated in close proximity to Geisinger Holy Spirit Hospital, The Gardens at West Shore exists as a distinguished senior home in the picturesque region of Camp Hill, Pennsylvania, offering a wide range of unparalleled services. The home prides itself on delivering unparalleled post-acute care and short-term rehabilitation services. The facility’s proficient team specializes in administering personalized therapies tailored to address the distinct needs of each individual. Additionally, the facility features a secure memory care unit dedicated to providing specialized care for patients with memory impairments.
For seniors looking for a memory care facility that considers a wide variety of insurances, The Gardens at West Shore accepts medicare and medicaid. This commitment to inclusivity ensures that individuals from diverse backgrounds can access and benefit from the facility’s exceptional services. Beyond the standard offerings, The Gardens at West Shore excels in the field of psychiatric rounding, ensuring comprehensive mental health support for residents. The facility’s meticulously planned activities are thoughtfully designed to enhance residents’ quality of life, fostering a sense of purpose and joy.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
340
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
52.9%
Residents per day (avg)
182
Occupancy rate
52.9%
Residents per day (avg)
182
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
67% of new residents, usually for short-term rehab.
Typical stay
11 days
Private pay
4% of new residents, often for short stays.
Typical stay
1 years
Medicaid
29% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$31.9M
Profit
$1.1M
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$31,863,884.00
Profit
$1,067,919.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$24.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$30.8M
Walk Score: 40 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: F (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Additional licensing details
CMS Certification Number:
395223
Types of Care at The Gardens at West Shore
Nursing Home
Memory Care
Health Inspection History
Inspections
Total health citations
65
Citations per inspection
3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
35 of 65 citations resulted from standard inspections; 27 of 65 resulted from complaint investigations; and 3 of 65 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
2
2
567% worse than Pennsylvania averagePennsylvania average: 0.3
Serious Health citations
2
2
233% worse than Pennsylvania averagePennsylvania average: 0.6
2 critical citations
2 serious citations
61 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Aug 07, 2025
Corrected
Nutrition moderate citation
Aug 07, 2025
Corrected
Pharmacy moderate citation
Aug 07, 2025
Corrected
Quality of Care moderate citation
Aug 07, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Memory Care around Harrisburg
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
Messiah Lifeways at Messiah Village
HC
Home Care
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Mechanicsburg
377
No
-
22
-
The Gardens at West Shore
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Camp Hill
340
No
F
40
-
Capitol Rehabilitation & Healthcare Center
SNF
Nursing Home 24/7 care needed
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Harrisburg
190
No
-
33
-
Arden Courts A ProMedica Memory Care Community in Susquehanna
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Harrisburg
64
No
-
42
-
Oak Hill Village
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Middletown
40
No
-
21
1 bed / 2 bed
Places of interest near The Gardens at West Shore
3 miles from city center — 0.18 miles to nearest hospital (Select Specialty Hospital - Camp Hill)
770 Poplar Church Rd, Camp Hill, PA 17011
Calculate Travel Distance to The Gardens at West Shore
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
196
Total Staff
164
Employees
32
Contractors
62,193
Total Hours (Quarter)
79
Avg Staff/Day
8.7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 23 | 9.2 | Yes |
| Licensed Practical Nurse | 44 | 8.3 | Yes |
| Certified Nursing Assistant | 95 | 8.9 | Yes |
Staff by Category
Administration ⓘ
2 staff
5.2hs shift avg
Nursing Staff ⓘ
164 staff
8.9hs shift avg
Physicians & Practitioners ⓘ
6 staff
8hs shift avg
Therapy Services ⓘ
13 staff
6.5hs shift avg
Activities & Recreation ⓘ
1 staff
8hs shift avg
Social Services ⓘ
1 staff
7.4hs shift avg
Dietary Services ⓘ
6 staff
8.4hs shift avg
Other Services ⓘ
3 staff
7.7hs shift avg
Contractor Analysis
4.9%
of total hours from contractors
3,036 contractor hours this quarter
Certified Nursing Assistant: 6
Qualified Activities Professional: 1
Licensed Practical Nurse: 22
Registered Nurse: 1
Medical Director: 1
Occupational Therapy Assistant: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 89 | 6 | 95 | 35,014 | 91 | 100% | 8.9 |
| Licensed Practical Nurse | 22 | 22 | 44 | 8,321 | 91 | 100% | 8.3 |
| Registered Nurse | 22 | 1 | 23 | 7,784 | 91 | 100% | 9.2 |
| Other Dietary Services Staff | 5 | 0 | 5 | 2,698 | 91 | 100% | 8.4 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 2,150 | 64 | 70% | 8 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 1,087 | 76 | 84% | 6.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 880 | 62 | 68% | 8 |
| RN Director of Nursing | 2 | 0 | 2 | 781 | 61 | 67% | 7.7 |
| Physical Therapy Assistant | 3 | 0 | 3 | 573 | 64 | 70% | 8.8 |
| Qualified Activities Professional | 0 | 1 | 1 | 504 | 63 | 69% | 8 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 459 | 62 | 68% | 7.4 |
| Nurse Practitioner | 1 | 0 | 1 | 455 | 57 | 63% | 8 |
| Dietitian | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Physical Therapy Aide | 3 | 0 | 3 | 296 | 51 | 56% | 4.3 |
| Dental Services Staff | 1 | 0 | 1 | 113 | 20 | 22% | 5.7 |
| Occupational Therapy Aide | 1 | 0 | 1 | 70 | 18 | 20% | 3.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 53 | 9 | 10% | 5.8 |
| Medical Director | 0 | 1 | 1 | 45 | 39 | 43% | 1.2 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
183 residents
Residents by payment source
Medicare
1 resident (0.5%)
Medicaid
151 residents (82.5%)
Private pay or other
31 residents (16.9%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.7
12% better than Pennsylvania averagePennsylvania average: 11.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.7
7% better than Pennsylvania averagePennsylvania average: 22.2
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
15.8%
Percent of long-stay residents whose need for help with daily activities has increased
15.8%
17% better than Pennsylvania averagePennsylvania average: 19.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
17.3%
Percent of long-stay residents whose ability to move independently worsened
17.3%
18% better than Pennsylvania averagePennsylvania average: 21.1%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.2%
9% worse than Pennsylvania averagePennsylvania average: 26.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
31% better than Pennsylvania averagePennsylvania average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.1%
Percent of long-stay high risk residents with pressure ulcers
3.1%
45% better than Pennsylvania averagePennsylvania average: 5.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.8%
Percent of long-stay residents with a urinary tract infection
2.8%
60% worse than Pennsylvania averagePennsylvania average: 1.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
10.2%
Percent of long-stay residents who lose too much weight
10.2%
54% worse than Pennsylvania averagePennsylvania average: 6.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.1%
Percent of long-stay residents who have depressive symptoms
1.1%
80% better than Pennsylvania averagePennsylvania average: 5.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
21.4%
Percent of long-stay residents who received an antipsychotic medication
21.4%
25% worse than Pennsylvania averagePennsylvania average: 17.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
36.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
36.5%
58% worse than Pennsylvania averagePennsylvania average: 86.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.3%
In line with Pennsylvania averagePennsylvania average: 93.5%
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
6.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
6.9%
90% worse than Pennsylvania averagePennsylvania average: 68.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.4%
Percent of short-stay residents who newly received an antipsychotic medication
2.4%
52% worse than Pennsylvania averagePennsylvania average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
8.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
8.5%
88% worse than Pennsylvania averagePennsylvania average: 68.7%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
33.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
33.5%
45% worse than Pennsylvania averagePennsylvania average: 23.1%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
13.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.6%
39% worse than Pennsylvania averagePennsylvania average: 9.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.7%
Percentage of SNF residents who experience falls with major injury during their stay.
2.7%
251% worse than Pennsylvania averagePennsylvania average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
27.6%
Percentage of residents at or above expected ability to care for themselves at discharge.
27.6%
49% worse than Pennsylvania averagePennsylvania average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
37.2%
Rate of successful return to home or community from a skilled nursing facility.
37.2%
26% worse than Pennsylvania averagePennsylvania average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$68K
14% higher than Pennsylvania averagePennsylvania average: $59K
Number of fines
3
45% more fines than Pennsylvania averagePennsylvania average: 2.1
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Pennsylvania averagePennsylvania average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$68K
Pennsylvania average
$59K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 22, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 22, 2024
$23K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 16, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 16, 2023
$9K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 12, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 12, 2023
$35K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for The Gardens at West Shore based on CMS SNF Cost Reports.
Occupancy Rate
52.9%
↑ 3.4pp vs 2022
Net Income
$1,067,919
↑ ~$1.8M vs 2022
Total Payroll
$12,479,495
↑ ~$658K vs 2022
Profit Margin
3.4%
↑ 5.7pp vs 2022
Loading trend charts...
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Financial Aid for Pennsylvania Seniors
Get financial aid guidanceContact Us
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Looking for a job? Apply for Open Positions at The Gardens at West Shore
Thinking about senior living? Use our bidding system to get competitive quotes from the best homes in your area.
Touring Checklist for Senior Living
Touring a community? Use this expert-backed checklist to stay organized, ask the right questions, and find the perfect fit.
Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
0/250
Send Checklist to Your Email
We'll send you a PDF version of the touring checklist.
Feedback
