The Harmony Collection at Roanoke - Assisted Living | Photos, Reviews, Prices

Q: What neighborhood is The Harmony Collection at Roanoke – Assisted Living in?

The Harmony Collection at Roanoke – Assisted Living is in the Southern Hills neighborhood of Roanoke.

Q: Is The Harmony Collection at Roanoke – Assisted Living in a walkable area?

The Harmony Collection at Roanoke – Assisted Living has a walk score of 26. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

Q: When does The Harmony Collection at Roanoke – Assisted Living's license expire?

According to VA state health department records, The Harmony Collection at Roanoke – Assisted Living's license expires on March 2, 2026.

Q: What is the occupancy rate at The Harmony Collection at Roanoke – Assisted Living?

The Harmony Collection at Roanoke – Assisted Living's occupancy is 73%.

Q: Who is the administrator of The Harmony Collection at Roanoke – Assisted Living?

Jenny Nicely is the administrator of The Harmony Collection at Roanoke – Assisted Living.

Q: How many beds does The Harmony Collection at Roanoke – Assisted Living have?

The Harmony Collection at Roanoke – Assisted Living has 105 beds.

Q: Has The Harmony Collection at Roanoke – Assisted Living had any recent deficiencies or citations?

The Harmony Collection at Roanoke – Assisted Living has had 51 recently reported deficiencies.

Overview of The Harmony Collection at Roanoke – Assisted Living

A Harmony senior living community member, the assisted living home in Roanoke ensures a serene and harmonious environment. The name suggests that the residential lifestyle is supposed to be calming and balanced– a freeing lifestyle with the necessary support. The elegant community ensures its residents receive a strong sense of freedom with no shame of being able to receive additional assistance, mainly because, as a Harmony community, the assisted living place aims to elevate the lifestyle of its residents.

Placing comfort, convenience, and luxury at the heart of their world-class hospitality, seniors are guaranteed to live a stress-free and well-balanced lifestyle. Their amenities and services include laundry, transportation, healthy and savory chef-prepared meals, and fitness activities.

(540) 970-3524

105-bed community

A larger shared setting that may offer more common spaces and organized community services.

9 years in operation

An established community with some operational experience and growing routines.

Walk Score: 26 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

73%

Lower than the Virginia average: 85.7%

Occupied beds

77 / 105

Average residents per home in Virginia 98 per day

Facility TypeAssisted Living Facility

StatusActive

ExpirationMarch 2, 2026

QualificationNon-Ambulatory | Residential and Assisted Living Care

The Harmony Collection at Roanoke – Assisted Living is administrated by Jenny Nicely.

Staffing

Key information about the people who lead and staff this community.

ContactMs. Robin Banch, Corporate Director

What does this home offer?

Pets Allowed

Room Sizes: 431 / 504 / 530 / 538 / 600 / 626 / 689 / 701 / 727 - 1,048 sq. ft

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: 3-story

Transportation Services

Fitness and Recreation

Types of Care at The Harmony Collection at Roanoke – Assisted Living

Assisted Living

Since 2021 · 5 years of data 104 deficiencies 27 complaints 51 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average

Overall vs. VA average

Latest Inspection October 23, 2025 Monitoring

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	VA Average	vs. VA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	104	32	This facility has 225% more total deficiencies than a typical Virginia nursing home (104 vs. VA avg 32).↑ 225% worse
Deficiencies per year Average deficiencies per year since 2021.	20.8	6.4	This facility has 225% more deficiencies per year than a typical Virginia nursing home (20.8 vs. VA avg 6.4).↑ 225% worse
Deficiencies per inspection Average deficiencies per inspection.	2	2.3	This facility has 13% fewer deficiencies per inspection than a typical Virginia nursing home (2 vs. VA avg 2.3).↓ 13% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	VA Average	vs. VA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	51	14	This facility has 264% more total inspections than a typical Virginia nursing home (51 vs. VA avg 14).↑ 264% worse
Inspections with violations Inspections that uncovered at least one regulatory violation.	28	9	This facility has 211% more inspections with violations than a typical Virginia nursing home (28 vs. VA avg 9).↑ 211% worse
Inspection violation rate Percentage of inspections that resulted in at least one violation.	55%	64%	This facility has 9 percentage points lower inspection violation rate than a typical Virginia nursing home (55% vs. VA avg 64%).↓ 9% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	VA Average	vs. VA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	27	7	This facility has 286% more total complaints than a typical Virginia nursing home (27 vs. VA avg 7).↑ 286% worse
Complaints per year Average complaints per year since 2021.	5.4	1.4	This facility has 286% more complaints per year than a typical Virginia nursing home (5.4 vs. VA avg 1.4).↑ 286% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on October 23, 2025, found no deficiencies during monitoring and complaint investigations related to resident care and related services. Earlier inspections showed a pattern of deficiencies primarily involving medication administration errors, individualized service plan updates, and documentation issues. Several complaint investigations were substantiated in the past, including medication omissions that led to resident harm and failures to update service plans or communicate changes, with corrective actions taken such as staff removal and plans of correction. Enforcement actions included violation notices and licensee opportunities to submit corrective plans, but no fines or license suspensions were listed in the available reports. The facility’s inspection history shows some improvement over time, with the most recent inspections showing no deficiencies after prior periods of recurring medication and care plan issues.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Living Spaces & Floor Plans for The Harmony Collection at Roanoke – Assisted Living

The Harmony Collection At Roanoke Assisted Living 1Bed

The Harmony Collection At Roanoke Assisted Living 2 Bed C

The Harmony Collection At Roanoke Assisted Living 2 Bed B

The Harmony Collection At Roanoke Assisted Living 2 Bed

The Harmony Collection At Roanoke Assisted Living Studio B

The Harmony Collection At Roanoke Assisted Living Studio

4.8 miles from city center Estimated distance in miles from Roanoke's city center to The Harmony Collection at Roanoke – Assisted Living's address, calculated via Google Maps. — 1.99 miles to nearest hospital (Carilion Clinic Aortic Center - Roanoke)

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Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled

General Virginia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Managed care model; high demand in urban areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+

General Virginia resident.

Income Limits ~$2,500/month individual, varies

Asset Limits $40,000 individual

Limited grants; rural/urban balance.

Benefits

In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)

General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.

Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL

Asset Limits Limited assets (excludes home, car); varies by DSS.

Serves ~5,000 annually; focuses on low-income independence.

Benefits

Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)

General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.

Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.

Asset Limits $2,000 individual

Serves 4,000; personal needs allowance ($90/month).

Benefits

Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled

General VA resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized

General VA resident, low-income household.

Income Limits (2025) ~$3,970/month 185% FPL

Asset Limits Not assessed.

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits

Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General VA resident, wartime service, ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth

High veteran population; supports rural/urban needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled

General VA resident, homeowner, income/asset limits vary by locality.

Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000

Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits

Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+

General VA resident, low-income.

Income Limits (2025) ~$2,322/month 185% FPL

Asset Limits Not assessed.

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits

Vouchers (~$50-$75/season) for produce at farmers’ markets

What neighborhood is The Harmony Collection at Roanoke – Assisted Living in?

The Harmony Collection at Roanoke – Assisted Living is in the Southern Hills neighborhood of Roanoke.

Is The Harmony Collection at Roanoke – Assisted Living in a walkable area?

The Harmony Collection at Roanoke – Assisted Living has a walk score of 26. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

When does The Harmony Collection at Roanoke – Assisted Living's license expire?

According to VA state health department records, The Harmony Collection at Roanoke – Assisted Living's license expires on March 2, 2026.

What is the occupancy rate at The Harmony Collection at Roanoke – Assisted Living?

The Harmony Collection at Roanoke – Assisted Living's occupancy is 73%.

Who is the administrator of The Harmony Collection at Roanoke – Assisted Living?

Jenny Nicely is the administrator of The Harmony Collection at Roanoke – Assisted Living.

How many beds does The Harmony Collection at Roanoke – Assisted Living have?

The Harmony Collection at Roanoke – Assisted Living has 105 beds.

Has The Harmony Collection at Roanoke – Assisted Living had any recent deficiencies or citations?

The Harmony Collection at Roanoke – Assisted Living has had 51 recently reported deficiencies.

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The Harmony Collection at Roanoke – Assisted Living