The Harmony Collection at Roanoke – Assisted Living

If your loved one does not need any assistance, this facility might be OK. If they need assistance with anything significant like medication, double and triple check that medication is being given at the correct time and correct frequency (and is getting refilled properly). Notice the staff turnover, this is a problem at Harmony. Communication with the family is also a challenge. Laundry takes a long time, if your loved on can't change the sheets, make sure it is getting done. Check the vent in the bedroom ceiling for dust buildup, stay for a meal and see how long it takes to arrive and if it is hot or not. Listen to the staff talk and listen out for the radio calls for "alarms" in rooms and how long it takes for someone to respond. Be involved, visit often, ask questions, don't assume they are doing what they say.What do you like most about living here? Answer: Common space at entrance is a welcoming location. They bring in people to sing/play music frequently. They like celebrating holidays. Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: Yes How would you rate the quality and variety of the meals? (1-5) Answer: 2 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: Yes How do you feel about the level of social interaction available with other residents? Answer: If your loved one wants to interact they can, but they are not pushed to become involved. The activities could be less repetitive but the movie room and activity room are nice. Wish residents could access the "back patio" on their own as the seating is much nicer than outside the front door. How was the units offered in this community? Answer: Various options of rooms, monthly rent. Do you feel safe living in this community? Answer: Yes How well do you think the community handles emergencies or unexpected events? Answer: Unsure, but was told once they could not house more than 5 people that would need assistance to exit the building in an emergency. Are there any hidden fees or unexpected charges? Answer: Would you recommend this community to others looking for senior living options? Answer: Only if they did not really need much assistance, just help with meals and housekeeping. Is there anything you wish you knew before moving in? Answer: How often the staff turns over, not reassuring. I wish I had done my due diligence looking at reports about the facility (inspections, complaints, etc).