Occupancy rate
75%
Lower than the Virginia average: 85.7%The Heritage Inn Assisted Living and Memory Care Facility
Assisted Living · Charlottesville, VA
The Heritage Inn Assisted Living and Memory Care Facility
Assisted Living · Charlottesville, VA
The Heritage Inn is an assisted living and memory care community located in Charlottesville, Virginia. It offers a warm, home-like environment with specialized care for residents with memory loss. The facility provides an all-inclusive pricing model that covers various services to ensure peace of mind for families.
72-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 99 / 100
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Occupancy
Lower than the Virginia average: 85.7%Occupied beds
54 / 72
Average residents per home in Virginia
98 per day
Facility TypeAssisted Living Facility
StatusActive
ExpirationJune 28, 2028
The Heritage Inn Assisted Living and Memory Care Facility is administrated by Denise Colbert.
Emergency SystemsEmergency medical alert system in all accommodations.
24-Hour Staffing
24/7 Staffing
Assistance With Activities Of Daily Living
Dining Services
Housekeeping Services
Personal Laundry And Linen Services
Concierge Services
Therapeutic
Recreational And Social Activities
Emergency Medical Alert System
Specific ProgramsTransitions Program, Individual Service Plans and on-going case management.
Food DescriptionDining services provide 3 delicious and nutritious meals daily.
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
Since 2020 · 6 years of data
3 deficiencies
8 complaints
15 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2020 vs. Virginia state average
Overall vs. VA average
3 Worse
Metrics worse than Virginia average:
• Total inspections (7% above)
• Total complaints (14% above)
• Complaints per year (8% above) 5 Better Metrics better than Virginia average:
• Total deficiencies (91% below)
• Deficiencies per year (91% below)
• Deficiencies per inspection (91% below)
• Inspections with violations (67% below)
• Inspection violation rate (69% below)
• Total inspections (7% above)
• Total complaints (14% above)
• Complaints per year (8% above) 5 Better Metrics better than Virginia average:
• Total deficiencies (91% below)
• Deficiencies per year (91% below)
• Deficiencies per inspection (91% below)
• Inspections with violations (67% below)
• Inspection violation rate (69% below)
Latest Inspection
November 18, 2025
Complaint Investigation
Deficiencies
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 32 | This facility has 91% fewer total deficiencies than a typical Virginia assisted living residence (3 vs. VA avg 32).↓ 91% better |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 0.5 | 5.3 | This facility has 91% fewer deficiencies per year than a typical Virginia assisted living residence (0.5 vs. VA avg 5.3).↓ 91% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 0.2 | 2.3 | This facility has 91% fewer deficiencies per inspection than a typical Virginia assisted living residence (0.2 vs. VA avg 2.3).↓ 91% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 15 | 14 | This facility has 7% more total inspections than a typical Virginia assisted living residence (15 vs. VA avg 14).↑ 7% worse |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 3 | 9 | This facility has 67% fewer inspections with violations than a typical Virginia assisted living residence (3 vs. VA avg 9).↓ 67% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 20% | 64% | This facility has 44 percentage points lower inspection violation rate than a typical Virginia assisted living residence (20% vs. VA avg 64%).↓ 44% better |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 7 | This facility has 14% more total complaints than a typical Virginia assisted living residence (8 vs. VA avg 7).↑ 14% worse |
|
Complaints per year
Average complaints per year since 2020.
| 1.3 | 1.2 | This facility has 8% more complaints per year than a typical Virginia assisted living residence (1.3 vs. VA avg 1.2).↑ 8% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on November 18, 2025, identified a deficiency related to the facility not following a resident’s individualized service plan for required two-person transfers. Earlier inspections showed mostly unsubstantiated complaints and few deficiencies, with prior issues involving supervision to prevent resident wandering and a lapse in administrator coverage. The main themes of deficiencies involved resident care plan adherence and supervision. Several complaint investigations were conducted, with most allegations found unsubstantiated, and no fines or enforcement actions were listed in the available reports. The inspection history shows a generally stable compliance pattern with isolated issues rather than a clear trend of improvement or decline.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Financial Assistance for
Assisted Living in Virginia
The Heritage Inn Assisted Living and Memory Care Facility is located in CHARLOTTESVILLE, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Places of interest near The Heritage Inn Assisted Living and Memory Care Facility
0.0 miles from city center
Estimated distance in miles from Charlottesville's city center to The Heritage Inn Assisted Living and Memory Care Facility's address, calculated via Google Maps.
Calculate Travel Distance to The Heritage Inn Assisted Living and Memory Care Facility
Add your location
Compare Assisted Living around Charlottesville
The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
| Our Lady Of Peace |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlottesville | 140 | No | 99 | - | Ms. Rachel Lindberg | - | 7 | 14.3% | 3 | - | 0.0 |
| Our Lady Of Peace |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlottesville | 140 | No | 99 | - | Ms. Rachel Lindberg | 99.3% | 7 | 14.3% | 3 | 8 | 1.1 |
| The Blake at Charlottesville |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlottesville | 130 | No | 28 | - | Russell Williams | 87.7% | 21 | 81% | 12 | 48 | 2.3 |
| The Heritage Inn Assisted Living and Memory Care Facility |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlottesville | 72 | No | 99 | - | Denise Colbert | 75.0% | 15 | 20% | 8 | 3 | 0.2 |
| The Heritage Inn Assisted Living and Memory Care Facility |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlottesville | 72 | No | 99 | - | Denise Colbert | - | 15 | 20% | 8 | - | 0.0 |
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Frequently Asked Questions about The Heritage Inn Assisted Living and Memory Care Facility
Is The Heritage Inn Assisted Living and Memory Care Facility in a walkable area?
The Heritage Inn Assisted Living and Memory Care Facility has a walk score of 99. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
When does The Heritage Inn Assisted Living and Memory Care Facility's license expire?
According to VA state health department records, The Heritage Inn Assisted Living and Memory Care Facility's license expires on June 28, 2028.
What is the occupancy rate at The Heritage Inn Assisted Living and Memory Care Facility?
The Heritage Inn Assisted Living and Memory Care Facility's occupancy is 75%.
Who is the administrator of The Heritage Inn Assisted Living and Memory Care Facility?
Denise Colbert is the administrator of The Heritage Inn Assisted Living and Memory Care Facility.
How many beds does The Heritage Inn Assisted Living and Memory Care Facility have?
The Heritage Inn Assisted Living and Memory Care Facility has 72 beds.
Has The Heritage Inn Assisted Living and Memory Care Facility had any recent deficiencies or citations?
The Heritage Inn Assisted Living and Memory Care Facility has had 15 recently reported deficiencies.
Are there photos of The Heritage Inn Assisted Living and Memory Care Facility?
Yes — there are 2 photos of The Heritage Inn Assisted Living and Memory Care Facility in the photo gallery on this page.
Contact Us
Published on
Updated on
Feedback
Write a review for The Heritage Inn Assisted Living and Memory Care Facility
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
