The Palazzo
The Palazzo is a Nursing Home in Arizona
The Palazzo is a Nursing Home in Arizona
The Palazzo
The Palazzo is a Nursing Home in Arizona
The Palazzo is a Nursing Home in Arizona
An upscale senior living community in Phoenix, The Palazzo provides services for independent living, assisted living, memory care, and skilled nursing residents. The skilled nursing department of the senior living home keeps an open mind in the community, ensuring the highest level of support for the residents. The Palazzo understands the importance of meaningful relationships and the importance of family, which is why it highly practices a resident-centered approach to holistic wellness for seniors; where building new friendships and staying close to family is one of the top priorities of the management.
The upscale nursing homes provide state-of-the-art facilities that cater to short-term or long-term residents; they also are guaranteed to feel comfortable and know that they belong in a home that offers 24-hour nursing care with inpatient and outpatient care in a resort-like community with the utmost level of hospitality. The Palazzo boasts a team of in-house medical experts and rehabilitation specialists ready to assist and accommodate any necessary needs that may arise.
Home Information
THE REHABILITATION CENTER AT THE PALAZZO
-
Occupancy levels track close to the statewide midpoint, indicating balanced availability. The property runs a smaller bed inventory than most peers, focusing on a more intimate census. Residents tend to stay here longer than similar facilities across the state.
-
Home revenue sits below most peers, indicating modest billing throughput. Payroll costs fall below most facilities, hinting at lean staffing budgets. Total income trails most communities, suggesting tighter operating margins.
-
Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights trail most peers, signaling limited market-rate volume.
OccupancyBeds
66
Occupancy
82.3%
Total Bed Days Available
21900
Avg. Length of Stay
70 days
Avg. Residents per Day
54
FinanceHome Revenue
$4,461,516.00
Payroll Costs
$2,781,305.00
Profit
$-2,848,744.00
Total Home Costs
$6,684,416.00
Payroll % of Revenue
Percentage of home revenue spent on payroll costs.
Percentage of home revenue spent on payroll costs.
62.3%
House Specifics:CCN
35116
Owner Name
LIFEHOUSE INVESTORS V LLC
Rural vs. Urban
Urban
County
Maricopa
Type of Control
Proprietary — Individual
OperationsTotal Admissions
237
Total Discharges
234
% Medicaid Admissions
11%
% Medicare Admissions
30%
% Private Pay Admissions
59%
% Medicaid Discharges
22%
% Medicare Discharges
24%
% Private Pay Discharges
54%
Quality Ratings
Overall Rating
CMS 5-star rating based on health inspections, staffing, and quality measures.
CMS 5-star rating based on health inspections, staffing, and quality measures.
1 / 5
Health Inspection Rating
Rating based on deficiencies found during state health inspections.
Rating based on deficiencies found during state health inspections.
2 / 5
Staffing Rating
Rating based on nurse staffing hours per resident per day.
Rating based on nurse staffing hours per resident per day.
1 / 5
QM Rating
Quality Measures rating based on clinical outcomes for residents.
Quality Measures rating based on clinical outcomes for residents.
4 / 5
Nurse Hours / Resident / Day
Total nurse staffing hours per resident per day.
Total nurse staffing hours per resident per day.
3.49 hrs
Medicaid, Medicare & Private
Medicare Nights
Number of resident nights paid by Medicare for short-term or rehab care.
Number of resident nights paid by Medicare for short-term or rehab care.
11754
Medicaid Nights
Resident nights covered by Medicaid for long-term care or support services.
Resident nights covered by Medicaid for long-term care or support services.
1133
Free Market Nights
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
3396
66-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score: 68 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Community Stability & Environment
-
Licensed Since
Date when the facility's license was first issued by Arizona
September 26, 2024
Safety, Compliance & Inspections Overview
-
Inspections
Number of formal inspections conducted by Arizona regulators.
5 inspections These are formal, scheduled state inspections (not complaint investigations).
-
Last Inspection Date
Date of the most recent state inspection.
October 16, 2025
-
Last Inspection Type
Type of the most recent inspection (e.g., routine, complaint, follow-up).
Complaint;Compliance (Annual)
-
Last Inspection Results
Results or findings from the most recent inspection.
No deficiencies
-
Total Complaints
Total number of complaints filed against this facility.
3 complaints Complaints are reports submitted to the state about concerns regarding care, safety, staffing, or facility conditions.
-
Complaint Inspections
Number of on-site inspections triggered by complaints.
3 inspections These are on-site visits performed in response to complaints filed with the state.
-
Inspection Reports
Opens the facility's official licensing and inspection record as maintained by the Arizona transparency or regulatory portal.
View Inspection Reports
Facility & Licensing Details
-
CCN (CMS Certification)
Centers for Medicare & Medicaid Services (CMS) Certification Number.
35116
-
Facility Type
Indicates the state-regulated license category used in Arizona (e.g., Residential Care Facility for the Elderly).
Assisted Living Center
-
License Status
Shows whether the facility is currently licensed, closed, or pending renewal in Arizona.
Active
-
License Number
State-issued license number for this facility.
AL13211C
-
License Expires
Date when the current license expires and must be renewed.
September 25, 2026
-
Administrator
Name of the facility administrator.
CHARLES B KERBY
-
Qualifications
Care types and qualifications this facility is certified to provide.
Health Care
-
Services
Types of care services provided by this facility.
- Directed care services236 capacity
- Directed care services66 capacity
- Personal care services
- Personal care services
- Supervisory care services
- Supervisory care services
Types of Care at The Palazzo
Independent Living
Assisted Living
Nursing Home
Memory Care
Places of interest near The Palazzo
8.2 miles from city center
6250 N 19th Ave, Phoenix, AZ 85015
Calculate Travel Distance to The Palazzo
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
90
Total Staff
90
Employees
0
Contractors
23,304
Total Hours (Quarter)
30
Avg Staff/Day
8.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 6 | 9.2 | No |
| Licensed Practical Nurse | 22 | 10.3 | No |
| Certified Nursing Assistant | 43 | 8.5 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
72 staff
9hs shift avg
Physicians & Practitioners ⓘ
2 staff
8hs shift avg
Therapy Services ⓘ
8 staff
5.8hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
5.3hs shift avg
Dietary Services ⓘ
4 staff
7.5hs shift avg
Other Services ⓘ
2 staff
8.4hs shift avg
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 43 | 0 | 43 | 10,812 | 91 | 100% | 8.5 |
| Licensed Practical Nurse | 22 | 0 | 22 | 5,460 | 91 | 100% | 10.3 |
| Registered Nurse | 6 | 0 | 6 | 1,368 | 83 | 91% | 9.2 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,318 | 89 | 98% | 7.5 |
| Dental Services Staff | 2 | 0 | 2 | 1,045 | 67 | 74% | 8.4 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 779 | 74 | 81% | 6 |
| Physical Therapy Assistant | 3 | 0 | 3 | 627 | 85 | 93% | 5.5 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 500 | 56 | 62% | 8.9 |
| Qualified Social Worker | 1 | 0 | 1 | 273 | 52 | 57% | 5.3 |
| Speech Language Pathologist | 2 | 0 | 2 | 73 | 10 | 11% | 7.3 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 24 | 3 | 3% | 8 |
Comparison Chart
Compare Nursing Homes around Phoenix
The Palazzo
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Phoenix
60
No
-
68
LIFEHOUSE INVESTORS V LLC
82.3%
$4,461,516.00
$2,781,305.00
62.3%
54.40
1/5
3.4875
2/5
1/5
4/5
Acacia Health Center at Sagewood
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Phoenix
78
No
A+
15
LCS DESERT RIDGE LLC
87.6%
$51,361,205.00
$15,617,994.00
30.4%
72.50
5/5
5.5065
5/5
5/5
5/5
Christian Care Nursing Center
AL
For seniors needing help with daily tasks but not full-time nursing.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Phoenix
68
No
A+
50
CHRISTIAN CARE MANAGMENT INC
6.6%
$3,699,514.00
$1,794,475.00
48.5%
3.70
4/5
-
4/5
-
2/5
Desert Highlands Care Center
SNF
24/7 care needed
Kingman
120
No
-
54
KINNEY, PATRICK
63.7%
$8,155,218.00
$3,173,248.00
38.9%
71.30
2/5
4.0802
2/5
4/5
3/5
Fellowship Square of Phoenix, a Christian Care Company
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Phoenix
-
No
A+
58
-
-
-
-
-
-
-
-
-
-
-
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for Arizona Seniors
Program
State Program Name
Eligibility
Benefits
Arizona Long Term Care System
ALTCS
- General: Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- AZ Specifics: Covers tribal members; rural outreach.
- Services: In-home care (6-8 hours/day), assisted living, nursing home care, medical services, transportation (10 trips/month).
Non-Medical Home and Community Based Services
AZ DES Non-Medical HCBS
- General: Age 60+, Arizona resident, at risk of institutionalization.
- Income Limits: ~$2,000/month (individual, varies).
- Asset Limits: $10,000 (individual).
- AZ Specifics: Limited funding; waitlists common.
- Services: Homemaker services (3-5 hours/week), respite care (up to 10 days/year), adult day care (~$60/day).
Senior Community Service Employment Program (SCSEP)
AZ SCSEP
- General: Age 55+, Arizona resident, unemployed, low-income.
- Income Limits (2025): ~$1,519/month (125% of poverty level, individual).
- Asset Limits: Not specified; income-driven.
- AZ Specifics: Wages at highest of federal/state/local minimum ($14.35/hour in 2025).
- Services: Paid training (20 hours/week), job placement (avg. $300-$500/month earnings), career counseling.
Weatherization Assistance Program (WAP)
AZ WAP
- General: Age 60+ priority, Arizona resident, own/rent home, low-income.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- AZ Specifics: High demand in rural desert areas; limited annual funds.
- Services: Insulation, weather stripping, HVAC repairs (avg. $500-$1,000/year savings).
Section 202 Supportive Housing for the Elderly
AZ Section 202
- General: Age 62+, Arizona resident, very low income, able to live independently with support.
- Income Limits (2025): ~$1,645/month (50% of area median income, individual, varies by county).
- Asset Limits: $10,000 (individual, excludes home if owned).
- AZ Specifics: Limited units; high demand in metro areas like Phoenix.
- Services: Subsidized rent (30% of income, e.g., $300-$500/month), on-site services (housekeeping, transportation, ~$200/month value).
Arizona CARES Program
AZ CARES
- General: Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- AZ Specifics: Focus on rural access; complements ALTCS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
AZ DES Non-Medical Home and Community Based Services (HCBS)
AZ DES Non-Medical HCBS
- General: Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
- Income Limits: Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).
- Asset Limits: Not specified; income-driven eligibility.
- AZ Specifics: Targets those ineligible for ALTCS; prioritizes rural and tribal areas.
- Services: Homemaker services (3-5 hours/week), personal care (limited hours), respite care (up to 10 days/year), transportation (~5 trips/month).
Claim What’s Yours Financial Aid for Arizona Seniors
ALTCS
Arizona Long Term Care System
Requirements:
- General:Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- AZ Specifics:Covers tribal members; rural outreach.
Benefits without Contact:
- Services: In-home care (6-8 hours/day), assisted living, nursing home care, medical services, transportation (10 trips/month).
AZ DES Non-Medical HCBS
Non-Medical Home and Community Based Services
Requirements:
- General:Age 60+, Arizona resident, at risk of institutionalization.
- Income Limits:~$2,000/month (individual, varies).
- Asset Limits:$10,000 (individual).
- AZ Specifics:Limited funding; waitlists common.
Benefits without Contact:
- Services: Homemaker services (3-5 hours/week), respite care (up to 10 days/year), adult day care (~$60/day).
AZ SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, Arizona resident, unemployed, low-income.
- Income Limits (2025):~$1,519/month (125% of poverty level, individual).
- Asset Limits:Not specified; income-driven.
- AZ Specifics:Wages at highest of federal/state/local minimum ($14.35/hour in 2025).
Benefits without Contact:
- Services: Paid training (20 hours/week), job placement (avg. $300-$500/month earnings), career counseling.
AZ WAP
Weatherization Assistance Program (WAP)
Requirements:
- General:Age 60+ priority, Arizona resident, own/rent home, low-income.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- AZ Specifics:High demand in rural desert areas; limited annual funds.
Benefits without Contact:
- Services: Insulation, weather stripping, HVAC repairs (avg. $500-$1,000/year savings).
AZ Section 202
Section 202 Supportive Housing for the Elderly
Requirements:
- General:Age 62+, Arizona resident, very low income, able to live independently with support.
- Income Limits (2025):~$1,645/month (50% of area median income, individual, varies by county).
- Asset Limits:$10,000 (individual, excludes home if owned).
- AZ Specifics:Limited units; high demand in metro areas like Phoenix.
Benefits without Contact:
- Services: Subsidized rent (30% of income, e.g., $300-$500/month), on-site services (housekeeping, transportation, ~$200/month value).
AZ CARES
Arizona CARES Program
Requirements:
- General:Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- AZ Specifics:Focus on rural access; complements ALTCS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
AZ DES Non-Medical HCBS
AZ DES Non-Medical Home and Community Based Services (HCBS)
Requirements:
- General:Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
- Income Limits:Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).
- Asset Limits:Not specified; income-driven eligibility.
- AZ Specifics:Targets those ineligible for ALTCS; prioritizes rural and tribal areas.
Benefits without Contact:
- Services: Homemaker services (3-5 hours/week), personal care (limited hours), respite care (up to 10 days/year), transportation (~5 trips/month).
Contact Us
What questions do you have about The Palazzo?
We’ll help you with pricing, availability, and anything else you need.
Who we are
Your Senior Care Partner, Every Step of the Way
We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.
Contact us Today
Homes near Phoenix, AZ
Sunset Vista Care
nd Avenue Phoenix, Arizona
Infinite Pathways Care Home and Memory Care
Phoenix, Arizona
Straight Arrow II Assisted Living
W Straight Arrow Ln. Phoenix, Arizona
Straight Arrow I Assisted Living
W Straight Arrow Ln. Phoenix, Arizona
Brookdale Desert Ridge
Phoenix, Arizona
Haven Springs at North Phoenix
Phoenix, Arizona
Proactive Home Care
Phoenix, Arizona
Acacia Health Center at Sagewood
Phoenix, Arizona
Christian Care Nursing Center
Phoenix, Arizona
Desert Peak Care Center
Maricopa County, Arizona
Desert Terrace Healthcare Center
Maricopa County, Arizona
Fellowship Square of Phoenix, a Christian Care Company
Phoenix, Arizona
Feedback
Write a review for The Palazzo
Rate your overall experience with this community
Contact Form will Load here
