The Palazzo

The Palazzo is a Nursing Home in Arizona

The Palazzo is a Nursing Home in Arizona

The Palazzo

6250 N 19th Ave, Phoenix, AZ 85015 View Map

The Palazzo is a Nursing Home in Arizona

The Palazzo is a Nursing Home in Arizona

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Overview of The Palazzo

An upscale senior living community in Phoenix,  The Palazzo provides services for independent living, assisted living, memory care, and skilled nursing residents. The skilled nursing department of the senior living home keeps an open mind in the community, ensuring the highest level of support for the residents. The Palazzo understands the importance of meaningful relationships and the importance of family, which is why it highly practices a resident-centered approach to holistic wellness for seniors; where building new friendships and staying close to family is one of the top priorities of the management.
The upscale nursing homes provide state-of-the-art facilities that cater to short-term or long-term residents; they also are guaranteed to feel comfortable and know that they belong in a home that offers 24-hour nursing care with inpatient and outpatient care in a resort-like community with the utmost level of hospitality. The Palazzo boasts a team of in-house medical experts and rehabilitation specialists ready to assist and accommodate any necessary needs that may arise.

702-607-7777

Rating

1 / 5

Overall rating based on health inspections, staffing and quality measures.

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 66

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Arizona average
Occupancy rate 82.3%
Residents per day (avg) 54
Occupancy rate
82.3%
Residents per day (avg)
54

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

30% of new residents, usually for short-term rehab.

Typical stay 5 - 6 months

Private pay

59% of new residents, often for short stays.

Typical stay 24 days

Medicaid

11% of new residents, often for long-term daily care.

Typical stay 1 - 2 months

Finances and operations

Proprietary home
Individual
Home revenue
$4.5M
Profit
-$2.8M
Proprietary home Individual
Home revenue
$4,461,516.00
Profit
$-2,848,744.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.8M
62.3% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.9M
Total costs $6.7M
Bed community size
66-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 68 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Services

Directed care services (Capacity: 236)
Directed care services (Capacity: 66)
Personal care services
Personal care services
Supervisory care services
Supervisory care services

About this community

License Status
Active
Facility Type
Assisted Living Center
License Date
September 26, 2024
License Expiration
September 25, 2026

Additional licensing details

License number: AL13211C
CMS Certification Number: 35116
Qualification: Health Care

Ownership & operating entity

The Palazzo is administrated by CHARLES B KERBY.

Types of Care at The Palazzo

Independent Living Assisted Living Nursing Home Memory Care
Contact The Palazzo

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

5 visits/inspections

3 complaint inspections

Arizona average: 6 complaint visits

Arizona average: 5 inspections

Latest inspection

Date:October 16, 2025
Type:Complaint;Compliance (Annual)
Results:No deficiencies

3 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Arizona average: 6 complaints

Comparison Chart

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
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Acacia Health Center at Sagewood
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Phoenix
78
No
A+
15
LCS DESERT RIDGE LLC
87.6%
$51,361,205.00
$15,617,994.00
30.4%
72.50
5/5
5.5065
5/5
5/5
5/5
Christian Care Nursing Center
AL

For seniors needing help with daily tasks but not full-time nursing.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

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68
No
A+
50
CHRISTIAN CARE MANAGMENT INC
6.6%
$3,699,514.00
$1,794,475.00
48.5%
3.70
4/5
-
4/5
-
2/5
Desert Highlands Care Center
SNF

24/7 care needed

Kingman
120
No
-
54
KINNEY, PATRICK
63.7%
$8,155,218.00
$3,173,248.00
38.9%
71.30
2/5
4.0802
2/5
4/5
3/5
The Palazzo
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Phoenix
60
No
-
68
LIFEHOUSE INVESTORS V LLC
82.3%
$4,461,516.00
$2,781,305.00
62.3%
54.40
1/5
3.4875
2/5
1/5
4/5
Fellowship Square of Phoenix, a Christian Care Company
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Phoenix
-
No
A+
58
-
-
-
-
-
-
-
-
-
-
-
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Places of interest near The Palazzo

Address 8.2 miles from city center

Address 6250 N 19th Ave, Phoenix, AZ 85015

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

90
Total Staff
90
Employees
0
Contractors
23,304
Total Hours (Quarter)
30
Avg Staff/Day
8.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse69.2 No
Licensed Practical Nurse2210.3 No
Certified Nursing Assistant438.5 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
72 staff
9hs shift avg
Physicians & Practitioners
2 staff
8hs shift avg
Therapy Services
8 staff
5.8hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
1 staff
5.3hs shift avg
Dietary Services
4 staff
7.5hs shift avg
Other Services
2 staff
8.4hs shift avg
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant4304310,81291100%8.5
Licensed Practical Nurse220225,46091100%10.3
Registered Nurse6061,3688391%9.2
Other Dietary Services Staff4041,3188998%7.5
Dental Services Staff2021,0456774%8.4
Respiratory Therapy Technician3037797481%6
Physical Therapy Assistant3036278593%5.5
Administrator1015126470%8
Nurse Practitioner1015126470%8
RN Director of Nursing1015005662%8.9
Qualified Social Worker1012735257%5.3
Speech Language Pathologist202731011%7.3
Clinical Nurse Specialist1012433%8

Health Inspection History

Source: CMS Health Citations (Jul 2022 – Jun 2025)

3
Inspections
30
Total Citations
0
Critical (J-L)
0
Serious (G-I)
10
Citations/Inspection
Jun 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
30
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
6
20% of total
Infection Control
4
13% of total
Pharmacy Services
4
13% of total
Resident Rights
3
10% of total
Abuse, Neglect & Exploitation
3
10% of total
Administration
2
7% of total
Citation Sources
Standard Inspections 25
Complaint Investigations 7
State Comparison (AZ)
Avg Citations (State)
23.2
This Facility: 30
Avg Critical (State)
0.1
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Jun 27, 2025 D Abuse/NeglectF0600 Corrected
Jun 27, 2025 D Abuse/NeglectF0609 Corrected
Jun 27, 2025 D Infection ControlF0880 Corrected
Jun 27, 2025 E Nursing ServicesF0730 Corrected
Jun 27, 2025 E PharmacyF0761 Corrected
Jun 27, 2025 E Quality of CareF0684 Corrected
Jun 27, 2025 E Quality of CareF0689 Corrected
Jun 27, 2025 D Care PlanningF0645 Corrected
Jun 27, 2025 E Care PlanningF0658 Corrected
Jun 27, 2025 D Resident RightsF0578 Corrected
Sep 08, 2023 D Infection ControlF0880 Corrected
Sep 08, 2023 D PharmacyF0757 Corrected
Sep 08, 2023 E PharmacyF0760 Corrected
Sep 08, 2023 D Quality of CareF0697 Corrected
Sep 08, 2023 D Quality of CareF0742 Corrected
Sep 08, 2023 D Care PlanningF0657 Corrected
Sep 08, 2023 D Resident RightsF0622 Corrected
Jul 28, 2022 E Abuse/NeglectF0943 Corrected
Jul 28, 2022 E AdministrationF0773 Corrected
Jul 28, 2022 E AdministrationF0867 Corrected
Jul 28, 2022 E Infection ControlF0880 Corrected
Jul 28, 2022 E Infection ControlF0881 Corrected
Jul 28, 2022 D NutritionF0812 Corrected
Jul 28, 2022 E PharmacyF0757 Corrected
Jul 28, 2022 E Quality of CareF0677 Corrected
Jul 28, 2022 E Quality of CareF0690 Corrected
Jul 28, 2022 D Care PlanningF0645 Corrected
Jul 28, 2022 E Care PlanningF0658 Corrected
Jul 28, 2022 D Care PlanningF0842 Corrected
Jul 28, 2022 D Resident RightsF0623 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Aspen Skilled Healthcare
Resident Census by Payment Source
58 Total Residents
Medicare 18 (31%)
Medicaid 33 (56.9%)
Private Pay/Other 7 (12.1%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
4.1 Score
46% better than avg State avg: 7.6

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
9.7 Score
40% better than avg State avg: 16.1

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
5.9%
Lost Too Much Weight
2.2%
Urinary Tract Infection
3.2%
Depressive Symptoms
0.7%
Falls with Major Injury
4.3%
Pneumococcal Vaccine
97.5%
Antipsychotic Use
7.4%
Walking Ability Worsened
5.8%
Influenza Vaccine
88.1%
High Risk Residents with Pressure Ulcers
2.2%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
17.3%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
89.4% Near average State: 91.5%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.5% 50% better than avg State: 1.0%
Influenza Vaccine
78.6% 10% worse than avg State: 87.3%
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Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for Arizona Seniors

Program
State Program Name
Eligibility
Benefits
Arizona Long Term Care System
ALTCS
  • General: Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • AZ Specifics: Covers tribal members; rural outreach.
  • Services: In-home care (6-8 hours/day), assisted living, nursing home care, medical services, transportation (10 trips/month).
Non-Medical Home and Community Based Services
AZ DES Non-Medical HCBS
  • General: Age 60+, Arizona resident, at risk of institutionalization.
  • Income Limits: ~$2,000/month (individual, varies).
  • Asset Limits: $10,000 (individual).
  • AZ Specifics: Limited funding; waitlists common.
  • Services: Homemaker services (3-5 hours/week), respite care (up to 10 days/year), adult day care (~$60/day).
Senior Community Service Employment Program (SCSEP)
AZ SCSEP
  • General: Age 55+, Arizona resident, unemployed, low-income.
  • Income Limits (2025): ~$1,519/month (125% of poverty level, individual).
  • Asset Limits: Not specified; income-driven.
  • AZ Specifics: Wages at highest of federal/state/local minimum ($14.35/hour in 2025).
  • Services: Paid training (20 hours/week), job placement (avg. $300-$500/month earnings), career counseling.
Weatherization Assistance Program (WAP)
AZ WAP
  • General: Age 60+ priority, Arizona resident, own/rent home, low-income.
  • Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
  • Asset Limits: Not applicable; income-focused.
  • AZ Specifics: High demand in rural desert areas; limited annual funds.
  • Services: Insulation, weather stripping, HVAC repairs (avg. $500-$1,000/year savings).
Section 202 Supportive Housing for the Elderly
AZ Section 202
  • General: Age 62+, Arizona resident, very low income, able to live independently with support.
  • Income Limits (2025): ~$1,645/month (50% of area median income, individual, varies by county).
  • Asset Limits: $10,000 (individual, excludes home if owned).
  • AZ Specifics: Limited units; high demand in metro areas like Phoenix.
  • Services: Subsidized rent (30% of income, e.g., $300-$500/month), on-site services (housekeeping, transportation, ~$200/month value).
Arizona CARES Program
AZ CARES
  • General: Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits: Not applicable; need-based.
  • AZ Specifics: Focus on rural access; complements ALTCS respite.
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
AZ DES Non-Medical Home and Community Based Services (HCBS)
AZ DES Non-Medical HCBS
  • General: Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
  • Income Limits: Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).
  • Asset Limits: Not specified; income-driven eligibility.
  • AZ Specifics: Targets those ineligible for ALTCS; prioritizes rural and tribal areas.
  • Services: Homemaker services (3-5 hours/week), personal care (limited hours), respite care (up to 10 days/year), transportation (~5 trips/month).

Claim What’s Yours Financial Aid for Arizona Seniors

ALTCS

Arizona Long Term Care System

Requirements:
  • General:
    Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • AZ Specifics:
    Covers tribal members; rural outreach.
Benefits without Contact:
  • Services: In-home care (6-8 hours/day), assisted living, nursing home care, medical services, transportation (10 trips/month).
AZ DES Non-Medical HCBS

Non-Medical Home and Community Based Services

Requirements:
  • General:
    Age 60+, Arizona resident, at risk of institutionalization.
  • Income Limits:
    ~$2,000/month (individual, varies).
  • Asset Limits:
    $10,000 (individual).
  • AZ Specifics:
    Limited funding; waitlists common.
Benefits without Contact:
  • Services: Homemaker services (3-5 hours/week), respite care (up to 10 days/year), adult day care (~$60/day).
AZ SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, Arizona resident, unemployed, low-income.
  • Income Limits (2025):
    ~$1,519/month (125% of poverty level, individual).
  • Asset Limits:
    Not specified; income-driven.
  • AZ Specifics:
    Wages at highest of federal/state/local minimum ($14.35/hour in 2025).
Benefits without Contact:
  • Services: Paid training (20 hours/week), job placement (avg. $300-$500/month earnings), career counseling.
AZ WAP

Weatherization Assistance Program (WAP)

Requirements:
  • General:
    Age 60+ priority, Arizona resident, own/rent home, low-income.
  • Income Limits (2025):
    ~$2,510/month (200% of poverty level, individual).
  • Asset Limits:
    Not applicable; income-focused.
  • AZ Specifics:
    High demand in rural desert areas; limited annual funds.
Benefits without Contact:
  • Services: Insulation, weather stripping, HVAC repairs (avg. $500-$1,000/year savings).
AZ Section 202

Section 202 Supportive Housing for the Elderly

Requirements:
  • General:
    Age 62+, Arizona resident, very low income, able to live independently with support.
  • Income Limits (2025):
    ~$1,645/month (50% of area median income, individual, varies by county).
  • Asset Limits:
    $10,000 (individual, excludes home if owned).
  • AZ Specifics:
    Limited units; high demand in metro areas like Phoenix.
Benefits without Contact:
  • Services: Subsidized rent (30% of income, e.g., $300-$500/month), on-site services (housekeeping, transportation, ~$200/month value).
AZ CARES

Arizona CARES Program

Requirements:
  • General:
    Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits:
    No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits:
    Not applicable; need-based.
  • AZ Specifics:
    Focus on rural access; complements ALTCS respite.
Benefits without Contact:
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
AZ DES Non-Medical HCBS

AZ DES Non-Medical Home and Community Based Services (HCBS)

Requirements:
  • General:
    Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
  • Income Limits:
    Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).
  • Asset Limits:
    Not specified; income-driven eligibility.
  • AZ Specifics:
    Targets those ineligible for ALTCS; prioritizes rural and tribal areas.
Benefits without Contact:
  • Services: Homemaker services (3-5 hours/week), personal care (limited hours), respite care (up to 10 days/year), transportation (~5 trips/month).
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