Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Most new residents arrive under private pay (61% of admissions), and a typical private pay stay runs around 26 days.
An upscale senior living community in Phoenix, The Palazzo provides services for independent living, assisted living, memory care, and skilled nursing residents. The skilled nursing department of the senior living home keeps an open mind in the community, ensuring the highest level of support for the residents. The Palazzo understands the importance of meaningful relationships and the importance of family, which is why it highly practices a resident-centered approach to holistic wellness for seniors; where building new friendships and staying close to family is one of the top priorities of the management.
The upscale nursing homes provide state-of-the-art facilities that cater to short-term or long-term residents; they also are guaranteed to feel comfortable and know that they belong in a home that offers 24-hour nursing care with inpatient and outpatient care in a resort-like community with the utmost level of hospitality. The Palazzo boasts a team of in-house medical experts and rehabilitation specialists ready to assist and accommodate any necessary needs that may arise.
The Palazzo is administrated by Charles B Kerby.
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
| 60 | 9 | This facility has 567% more total deficiencies than a typical Arizona nursing home (60 vs. AZ avg 9).↑ 567% worse Rank #481 / 500 Total deficiencies — State benchmarked This home is ranked 481st out of 500 homes in Arizona. Shows this facility's deficiencies compared to the Arizona average among 500 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking. |
|
Deficiencies per year
| 15 | 2.3 | This facility has 552% more deficiencies per year than a typical Arizona nursing home (15 vs. AZ avg 2.3).↑ 552% worse |
|
Deficiencies per inspection
| 12 | 1.8 | This facility has 567% more deficiencies per inspection than a typical Arizona nursing home (12 vs. AZ avg 1.8).↑ 567% worse Rank #494 / 500 Deficiencies per inspection — State benchmarked This home is ranked 494th out of 500 homes in Arizona. Shows this facility's deficiencies per inspection compared to the Arizona average among 500 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking. |
|
Enforcement actions
| 0 | 0.9 | This facility has 100% fewer enforcement actions than a typical Arizona nursing home (0 vs. AZ avg 0.9).↓ 100% better |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
| 5 | 5 | This facility has total inspections in line with the Arizona average (5 vs. AZ avg 5).— At avg |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
| 3 | 6 | This facility has 50% fewer total complaints than a typical Arizona nursing home (3 vs. AZ avg 6).↓ 50% better Rank #319 / 500 Total complaints — State benchmarked This home is ranked 319th out of 500 homes in Arizona. Shows this facility's complaint-related visits compared to the Arizona average among 500 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking. |
|
Complaints per year
| 0.8 | 1.5 | This facility has 47% fewer complaints per year than a typical Arizona nursing home (0.8 vs. AZ avg 1.5).↓ 47% better |
Arizona average 6.3
Last Health inspection on Jun 2025
Arizona average 23.2
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
23 of 30 citations resulted from standard inspections; 5 of 30 resulted from complaint investigations; and 2 of 30 came from combined inspections (standard and complaint).
Arizona average: 0.1
Arizona average: 0.6
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
Assists with medical care and medications.
Helps with daily care and mobility.
Total hours from contractors
689 contractor hours this quarter
| Certified Nursing Assistant | 50 | 33 | 83 | 11,055 | 92 | 100% | 8.1 |
| Licensed Practical Nurse | 18 | 18 | 36 | 4,990 | 92 | 100% | 11 |
| Registered Nurse | 6 | 1 | 7 | 1,683 | 90 | 98% | 9.4 |
| Dental Services Staff | 2 | 0 | 2 | 1,036 | 74 | 80% | 8 |
| RN Director of Nursing | 2 | 0 | 2 | 992 | 64 | 70% | 8 |
| Other Dietary Services Staff | 4 | 0 | 4 | 759 | 90 | 98% | 5.9 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 742 | 72 | 78% | 6.1 |
| Physical Therapy Assistant | 4 | 0 | 4 | 618 | 75 | 82% | 5.4 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 460 | 55 | 60% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 97 | 50 | 54% | 1.9 |
| Physical Therapy Aide | 1 | 0 | 1 | 51 | 9 | 10% | 5.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
18% of new residents, usually for short-term rehab.
61% of new residents, often for short stays.
22% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for The Palazzo from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Most new residents arrive under private pay (61% of admissions), and a typical private pay stay runs around 26 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
8.2 miles from city center
Estimated distance in miles from Phoenix's city center to The Palazzo's address, calculated via Google Maps.
— 3.43 miles to nearest hospital (HonorHealth John C. Lincoln Medical Center)
Add your location
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
| Acacia Health Center at Sagewood | NH | Phoenix (Desert Ridge West) | 78 |
96.2%
Facility
96.2%
AZ AVG
72.7%
Rank
#6 / 76 | +32% | 5.51
Facility
5.51
AZ AVG
4.06
Rank
#6 / 71 | +50% | +36% | $0
Facility
$0
AZ AVG
$31.7k
Rank
#1 / 75 | - | 3
Facility
3
AZ AVG
23.2
Rank
#1 / 75 | 3.0
Facility
3.0
AZ AVG
3.8
Rank
#24 / 75 | - | 72 | A+ | 15 | Lcs Desert Ridge LLC | $15.2M
Facility
$15.2M
AZ AVG
$14.7M
Rank
#2 / 79 | $20.0M
Facility
$20.0M
AZ AVG
$6.4M
Rank
#3 / 79 | 131.9%
Facility
131.9%
AZ AVG
48.1%
Rank
#71 / 79 | 35279 | ||||
| Desert Terrace Healthcare Center | NH MC | Phoenix (Encanto Village) | 108 |
75.9%
Facility
75.9%
AZ AVG
72.7%
Rank
#33 / 76 | +4% | 3.90
Facility
3.90
AZ AVG
4.06
Rank
#35 / 71 | -22% | -4% | $1.3k
Facility
$1.3k
AZ AVG
$31.7k
Rank
#55 / 75 | 67
Facility
67
AZ AVG
82
Rank
#40 / 53 | 24
Facility
24
AZ AVG
23.2
Rank
#41 / 75 | 3.4
Facility
3.4
AZ AVG
3.8
Rank
#33 / 75 | - | 87 | C+ | 67 | Bandera Healthcare LLC | $11.5M
Facility
$11.5M
AZ AVG
$14.7M
Rank
#56 / 79 | $6.0M
Facility
$6.0M
AZ AVG
$6.4M
Rank
#45 / 79 | 52.3%
Facility
52.3%
AZ AVG
48.1%
Rank
#19 / 79 | 35014 | ||||
| The Palazzo | NH AL MC | Phoenix (Leescroft) | 66 |
100.0%
Facility
100.0%
AZ AVG
72.7%
Rank
#1 / 76 | +37% | 3.49
Facility
3.49
AZ AVG
4.06
Rank
#50 / 71 | -53% | -14% | $0
Facility
$0
AZ AVG
$31.7k
Rank
#1 / 75 | 83
Facility
83
AZ AVG
82
Rank
#6 / 53 | 30
Facility
30
AZ AVG
23.2
Rank
#53 / 75 | 10.0
Facility
10.0
AZ AVG
3.8
Rank
#74 / 75 | - | 69 | - | 68 | Lifehouse Investors V LLC | $4.9M
Facility
$4.9M
AZ AVG
$14.7M
Rank
#76 / 79 | $3.8M
Facility
$3.8M
AZ AVG
$6.4M
Rank
#73 / 79 | 78.2%
Facility
78.2%
AZ AVG
48.1%
Rank
#14 / 79 | 35116 | ||||
| Phoenix Mountain Post-Acute | NH MC | Phoenix (Paradise Valley Village) | 130 |
80.0%
Facility
80.0%
AZ AVG
72.7%
Rank
#29 / 76 | +10% | 3.62
Facility
3.62
AZ AVG
4.06
Rank
#47 / 71 | -4% | -11% | $8.0k
Facility
$8.0k
AZ AVG
$31.7k
Rank
#60 / 75 | 65
Facility
65
AZ AVG
82
Rank
#42 / 53 | 30
Facility
30
AZ AVG
23.2
Rank
#53 / 75 | 5.0
Facility
5.0
AZ AVG
3.8
Rank
#58 / 75 | 2 | 112 | A+ | 67 | Phoenix Mountain Post Acute | $16.7M
Facility
$16.7M
AZ AVG
$14.7M
Rank
#28 / 79 | $9.0M
Facility
$9.0M
AZ AVG
$6.4M
Rank
#26 / 79 | 53.9%
Facility
53.9%
AZ AVG
48.1%
Rank
#28 / 79 | 35072 | ||||
| Haven Health Sky Harbor | NH | Phoenix (Montezuma Heights) | 120 |
66.7%
Facility
66.7%
AZ AVG
72.7%
Rank
#45 / 76 | -8% | 2.89
Facility
2.89
AZ AVG
4.06
Rank
#68 / 71 | -25% | -29% | $0
Facility
$0
AZ AVG
$31.7k
Rank
#1 / 75 | 64
Facility
64
AZ AVG
82
Rank
#44 / 53 | 46
Facility
46
AZ AVG
23.2
Rank
#69 / 75 | 4.2
Facility
4.2
AZ AVG
3.8
Rank
#45 / 75 | 1 | 80 | - | 60 | Brigham Curran | $5.0M
Facility
$5.0M
AZ AVG
$14.7M
Rank
#72 / 79 | $4.2M
Facility
$4.2M
AZ AVG
$6.4M
Rank
#71 / 79 | 84.3%
Facility
84.3%
AZ AVG
48.1%
Rank
#39 / 79 | 35290 |
The Palazzo is located in Phoenix, Arizona.
Here are the financial assistance programs available to residents in Arizona.
The Palazzo is in the Leescroft neighborhood of Phoenix.
The legal owner and operator of The Palazzo is Aphz, Llc.
The Palazzo has a walk score of 68. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to AZ state health department records, The Palazzo's license number is AL13211C.
According to AZ state health department records, The Palazzo's license expires on September 25, 2026.
The Palazzo's occupancy is 100%.
Charles B Kerby is the administrator of The Palazzo.
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