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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
A remarkable senior living community located in the quiet neighborhood of Kingman, AZ, Desert Highlands Care Center offers skilled nursing, respite services, and long-term care. With various cozy suites inclusive of thermostats and bathrooms, the community ensures the comfort and safety of its residents. Committed to a holistic approach to seniors’ health, Desert Highlands Care Center provides care and assistance 24/7 with a team of kind and compassionate professionals.
The community features on-site occupational, physical, and speech therapy for its residents’ convenience. Desert Highlands Care Center focuses on its residents’ welfare, ensuring they receive the utmost care and assistance tailored to their unique needs and preferences. Fostering a bright and friendly environment, the community conducts fun activities and enrichment programs to keep its residents moving and engaged. Moreover, the community provides transportation services, laboratory, social, and vision services for the seniors’ welfare.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 30th out of 68 homes in Arizona.| Staff type | Hours / day | vs state avg |
|---|---|---|
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Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
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36m per day | ▼ 16% State avg: 43m per day · National avg: 41m per day |
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Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
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2h 32m per day | ▲ 7% State avg: 2h 22m per day · National avg: 2h 21m per day |
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Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
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3h 21m per day | ▼ 8% State avg: 3h 38m per day · National avg: 3h 26m per day |
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Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
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1m per day | ▼ 83% State avg: 6m per day · National avg: 4m per day |
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RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
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33m per day | ▲ 6% State avg: 31m per day · National avg: 29m per day |
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
26% of new residents, usually for short-term rehab.
54% of new residents, often for short stays.
21% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #63 / 70Payroll — state benchmarkedThis home is ranked 63rd out of 70 homes in Arizona.Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Lower than the Arizona average: 72.7%
Desert Highlands Care Center is legally operated by Desert Highlands Care Center, and administrated by Helen L Blackwell-scott.
Housing Options: Suite
Building Type: Single-story
Transportation Services
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
23 complaint inspections
Arizona average: 6 complaint visits
Arizona average: 5 inspections
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Arizona average: 6 complaints
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Arizona average: 9 deficiencies
The most recent inspection on September 30, 2025, found no deficiencies during complaint investigations. Earlier inspections showed a pattern of deficiencies primarily related to resident care, including abuse reporting and protection, care planning, infection control, medication management, and safety issues such as accident hazards and premises safety. Complaint investigations mostly resulted in no deficiencies, though some substantiated cases involved failure to report abuse allegations timely. There were no fines, immediate jeopardy findings, or license actions listed in the available reports. The trend suggests improvement, with the most recent inspections showing fewer or no deficiencies compared to prior surveys.
Arizona average 6.3
Last Health inspection on Jul 2025
Arizona average 23.2
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 30 citations resulted from standard inspections; and 9 of 30 resulted from complaint investigations.
100% better than Arizona average
Arizona average: 0.1
0
100% better than Arizona average
Arizona average: 0.6
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 31, 2025
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Apr 17, 2025
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Mar 14, 2025
Corrected
Issues related to the availability and quality of nursing staff and the care they provide.
Mar 14, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
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| Acacia Health Center at Sagewood |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Phoenix (Desert Ridge West) | 156 | 85.3% | +17% | 5.51 | +87% | +36% | 0 | 3 | 3.0 | 0 | 73 | A+ | 15 | Lcs Desert Ridge Llc | $63.2M | $17.6M | 27.8% | 35279 | ||||
| Christian Care Nursing Center |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Phoenix (North Mountain Village) | 20 | 25.5% | -65% | - | - | - | - | 0 | 10 | 3.3 | 0 | 4 | A+ | 50 | Christian Care Managment Inc | $3.0M | $1.3M | 44.2% | 35173 | |||
| Life Care Center of Paradise Valley |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Phoenix (Paradise Valley Village) | 210 | 36.1% | -50% | 4.13 | -24% | +2% | 1 | 43 | 4.3 | 2 | 83 | - | 69 | Wilkoff, Ross | $10.7M | $6.0M | 56.2% | 35146 | ||||
| Desert Highlands Care Center |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Kingman (Kathleen Avenue) | 120 | 62.1% | -15% | 4.08 | +3% | 0% | 0 | 30 | 3.3 | 0 | 71 | - | 54 | Kinney, Patrick | $9.5M | $3.4M | 35.6% | 35169 | ||||
| La Estancia Nursing and Rehabilitation Center |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Phoenix (Ahwatukee Foothills Village) | 159 | 55.9% | -23% | 3.17 | -80% | -22% | 0 | 43 | 4.8 | 0 | 116 | A+ | 81 | Qamar, Waqas | $4.7M | $2.0M | 42.7% | 35270 |
1.7 miles from city center
Estimated distance in miles from Kingman's city center to Desert Highlands Care Center's address, calculated via Google Maps.
— 0.35 miles to nearest hospital (Mohave Surgical Specialists)
Add your location
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
20% worse than Arizona average
Arizona average ratio: 1.83:1
5% better than Arizona average
Arizona average: 8.5 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
This role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hours
No contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
No contractors work on this role.
Total hours from contractors
1,370 contractor hours this quarter
| Certified Nursing Assistant | 47 | 0 | 47 | 16,446 | 91 | 100% | 9.4 |
| Licensed Practical Nurse | 16 | 0 | 16 | 6,317 | 91 | 100% | 9.3 |
| Registered Nurse | 10 | 1 | 11 | 2,975 | 91 | 100% | 8.9 |
| Dental Services Staff | 6 | 0 | 6 | 1,785 | 84 | 92% | 8.4 |
| Dietitian | 1 | 0 | 1 | 553 | 67 | 74% | 8.2 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 552 | 63 | 69% | 8.8 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Physical Therapy Aide | 0 | 3 | 3 | 476 | 61 | 67% | 7.4 |
| Respiratory Therapy Technician | 0 | 8 | 8 | 203 | 61 | 67% | 2.5 |
| Speech Language Pathologist | 0 | 1 | 1 | 148 | 26 | 29% | 5.7 |
| Occupational Therapy Aide | 0 | 4 | 4 | 68 | 16 | 18% | 3.8 |
| Qualified Social Worker | 0 | 2 | 2 | 51 | 33 | 36% | 1.4 |
| Medical Director | 0 | 1 | 1 | 30 | 24 | 26% | 1.3 |
| RN Director of Nursing | 1 | 0 | 1 | 28 | 4 | 4% | 7.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 25 | 3 | 3% | 8.2 |
| Physical Therapy Assistant | 0 | 1 | 1 | 5 | 2 | 2% | 2.3 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
73
Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.9
9% better than Arizona average
Arizona average: 7.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.2
In line with Arizona average
Arizona average: 16.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
17.1%
53% worse than Arizona average
Arizona average: 11.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
15.2%
27% better than Arizona average
Arizona average: 20.8%
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
76% better than Arizona average
Arizona average: 2.1%
Percent of long-stay high risk residents with pressure ulcers
10.1%
100% worse than Arizona average
Arizona average: 5.1%
Percent of long-stay residents with a urinary tract infection
2.3%
68% worse than Arizona average
Arizona average: 1.3%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Arizona average
Arizona average: 5.4%
Percent of long-stay residents who have depressive symptoms
3.3%
26% better than Arizona average
Arizona average: 4.5%
Percent of long-stay residents who received an antipsychotic medication
7.1%
31% better than Arizona average
Arizona average: 10.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.5%
In line with Arizona average
Arizona average: 97.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
In line with Arizona average
Arizona average: 94.6%
Number of hospitalizations per 1,000 long-stay resident days.
1.90
13% worse than Arizona average
Arizona average: 1.68
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.91
29% worse than Arizona average
Arizona average: 1.48
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.1%
7% better than Arizona average
Arizona average: 91.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
36% worse than Arizona average
Arizona average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
97.1%
11% better than Arizona average
Arizona average: 87.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.3%
In line with Arizona average
Arizona average: 24.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
22.7%
112% worse than Arizona average
Arizona average: 10.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.9%
14% worse than Arizona average
Arizona average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
53.3%
In line with Arizona average
Arizona average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
67.2%
33% better than Arizona average
Arizona average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Historical financial and operational data for Desert Highlands Care Center based on CMS SNF Cost Reports.
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