Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
168
152 employees · 16 contractors · 72 on an average day White Oak Manor Charlotte
Nursing Home, Assisted Living, Continuing Care Retirement Community, Independent Living, Memory Care & Skilled Nursing · Charlotte, NC
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
White Oak Manor Charlotte
Nursing Home, Assisted Living, Continuing Care Retirement Community, Independent Living, Memory Care & Skilled Nursing · Charlotte, NC
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
White Oak Manor Charlotte accepts Medicare, Medicaid, and private pay.
White Oak of Charlotte is a renowned skilled nursing center located in Charlotte, North Carolina. With 180 beds, the center offers comprehensive long-term nursing care and short-term rehabilitation services. Its prime location allows easy access to two major hospital systems in the area, ensuring convenient medical support. The dedicated team at White Oak of Charlotte comprises Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants who provide round-the-clock care to residents.
They work collaboratively with physicians to develop personalized care plans, considering the unique needs of each individual. With a focus on resident well-being, White Oak of Charlotte aims to create an environment that fosters comfort and enriches daily experiences. In addition to skilled nursing services, the center also offers independent living apartments at Sharon Village, providing seniors with flexible living options tailored to their preferences and needs.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 45th out of 81 nursing homes we track in North Carolina for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 4m
This nursing home is ranked 45th out of 81 nursing homes we track in North Carolina for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 4mStandout metric: LPN / LVN is +26% above North Carolina average
3 of 6 metrics below North Carolina average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 11 are the facility's own employees; no agency contractors work in this role.
11 staff · 8-hour shifts
28m
↓ 21% · NC 35mThis facility: 28m per resident per day, 21% below the North Carolina average of 35m (among North Carolina facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 11 are the facility's own employees; no agency contractors work in this role.
11 staff · 8-hour shiftsUS average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 34 are the facility's own employees; no agency contractors work in this role.
34 staff · 8.8-hour shifts
1h 5m
↑ 26% · NC 52mThis facility: 1h 5m per resident per day, 26% above the North Carolina average of 52m (among North Carolina facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 34 are the facility's own employees; no agency contractors work in this role.
34 staff · 8.8-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 84 are the facility's own employees; no agency contractors work in this role.
84 staff · 7.8-hour shifts
2h 31m
↑ 9% · NC 2h 19mThis facility: 2h 31m per resident per day, 9% above the North Carolina average of 2h 19m (among North Carolina facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 84 are the facility's own employees; no agency contractors work in this role.
84 staff · 7.8-hour shiftsUS average: 2h 21m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 21m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
3m
↓ 49% · NC 5mThis facility: 3m per resident per day, 49% below the North Carolina average of 5m (among North Carolina facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
3h 35m
↑ 7% · NC 3h 20mThis facility: 3h 35m per resident per day, 7% above the North Carolina average of 3h 20m (among North Carolina facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
11m
↓ 53% · NC 23mThis facility: 11m per resident per day, 53% below the North Carolina average of 23m (among North Carolina facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
168
152 employees · 16 contractors · 72 on an average day
168 total staff / 81 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
2.07 : 1
↑ 18% · NC 1.76This facility: 2.07 staff per resident, 18% above the North Carolina average of 1.76 (among North Carolina facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
168 staff ÷ 81 residents
See full North Carolina ranking →
Average hours one staff member works on a day they are on shift, across every role.
8 h
≈ 0% · NC 8 hThis facility: 8 h, level with the North Carolina average of 8 h (among North Carolina facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
53,110 staff hours this quarter
See full North Carolina ranking →95.6% of staff hours were worked by the facility's own employees
North Carolina average: 86.6% · Contractors this quarter: Qualified Social Worker (6), Physical Therapy Assistant (3), Respiratory Therapy Technician (2), Medical Director (1), Physical Therapy Aide (1), Speech Language Pathologist (1), Administrator (1), Occupational Therapy Assistant (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.
180
Rank #4 / 78Bed count — State benchmarked This nursing home is ranked 4th out of 78 nursing homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A mid-sized community that may balance personal attention with shared amenities and social activities.
180
Rank #4 / 78Bed count — State benchmarked This nursing home is ranked 4th out of 78 nursing homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
Years of operating
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
Rank #8 / 19Years in operation — State benchmarked This nursing home is ranked 8th out of 19 nursing homes we track in North Carolina for years in operation. Shows how long this facility has been in operation compared to other North Carolina facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
Rank #8 / 19Years in operation — State benchmarked This nursing home is ranked 8th out of 19 nursing homes we track in North Carolina for years in operation. Shows how long this facility has been in operation compared to other North Carolina facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
43
years
Walk Score
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #67 / 111Walk Score — State benchmarked This nursing home is ranked 67th out of 111 nursing homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #67 / 111Walk Score — State benchmarked This nursing home is ranked 67th out of 111 nursing homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
24
/ 100
Occupancy rate
Occupancy lower than 85% suggests more openings may be available.
Rank #49 / 68Occupancy rate — State benchmarked This nursing home is ranked 49th out of 68 nursing homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 68. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #49 / 68Occupancy rate — State benchmarked This nursing home is ranked 49th out of 68 nursing homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 68. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
79.3%
This home usually has availability
Based on residents per day and 180 beds.
Similar to the North Carolina average: 82.5%
Residents per day (avg)
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
143
Source: CMS Provider Information, average daily residents
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
152
days
BBB Rating
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+
Not Accredited
How BBB ratings workAbout This Community
CMS Certification Number345238
Resident Council
Secured Perimeter
Safety Features24-hour emergency call system
Short-Term Rehab
Short Term Rehabilitation
Transportation
Housekeeping
Laundry & Linen
Pets not allowed
Swimming Pool
Spa
Café
Garden
Patio
Wi-Fi
Wellness Center
Signature ProgramsAccelerated Care Plus Program
Chapel
CMS Health Inspection History
Total health inspections
5
↑ 28% · NC 3.9This facility: 5, 28% above the North Carolina average of 3.9 (among North Carolina facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
21
Rank #62 / 82Health citations — State benchmarked This nursing home is ranked 62nd out of 82 nursing homes we track in North Carolina for health citations. Shows this facility's total health deficiency citations benchmarked to the North Carolina State average, with a ranking across all 82 NC facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 11% · NC 19This facility: 21, 11% above the North Carolina average of 19 (among North Carolina facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
4.2
Rank #46 / 82Citations per inspection — State benchmarked This nursing home is ranked 46th out of 82 nursing homes we track in North Carolina for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the North Carolina mean across 82 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 9% · NC 4.64This facility: 4.2, 9% below the North Carolina average of 4.64 (among North Carolina facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
21 of 21 citations corrected
Critical
J–L
2
↑ 100% · NC 1This facility: 2, 100% above the North Carolina average of 1 (among North Carolina facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · NC 0.8This facility: 0, 100% below the North Carolina average of 0.8 (among North Carolina facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
19
↑ 21% · NC 15.7This facility: 19, 21% above the North Carolina average of 15.7 (among North Carolina facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
0
↓ 100% · NC 1.4This facility: 0, 100% below the North Carolina average of 1.4 (among North Carolina facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Apr 13, 2026 · 5 citations, all corrected
Most cited category: Quality of Life & Care, 6 of 21 citations · 8 categories in total
Citations history
Most recent first
Apr 13, 2026
5 citations
Infection Control moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care critical citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Nov 18, 2025
2 citations
Environmental moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Oct 27, 2025
3 citations
Nursing Services moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care critical citation
Corrected
Corrected
Mar 27, 2025
5 citations
Infection Control moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Dec 08, 2023
6 citations
Nutrition moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Top deficiency categories
Share of 21 citations
Quality of Life & Care
6 deficiencies (29%)
Resident Rights
4 deficiencies (19%)
Nutrition & Dietary
4 deficiencies (19%)
Infection Control
2 deficiencies (10%)
Pharmacy Services
2 deficiencies (10%)
Resident Assessment & Care Planning
1 deficiency (5%)
Nursing & Physician Services
1 deficiency (5%)
Environmental
1 deficiency (5%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 21 citations resulted from standard inspections; 5 of 21 resulted from complaint investigations; and 8 of 21 came from combined inspections (standard and complaint).
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection Reports
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
3 penalties in the past 3 years
Latest: Apr 13, 2026 · $43,641 civil money penalty
Apr 13, 2026 · $43,641 civil money penalty
Oct 27, 2025 · $10,010 civil money penalty
Oct 27, 2025 · $16,153 civil money penalty
Total fines
$69,804
↑ 8% · NC $65KThis facility: $69,804, 8% above the North Carolina average of $64,632. Average among the 235 North Carolina facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.Rank #76 / 86Federal fines — State benchmarked This nursing home is ranked 76th out of 86 nursing homes we track in North Carolina for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the North Carolina average among facilities with fines, and where it ranks among 86 facilities in the pool. Lower total dollars mean a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Number of fines
3
↑ 44% · NC 2.09This facility: 3, 44% above the North Carolina average of 2.09. Average among the 235 North Carolina facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
NC avg 0.32North Carolina average: 0.32. Average among the 235 North Carolina facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Penalty history · past 3 years
Apr 13, 2026
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$43,641
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$43,641
Oct 27, 2025
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$10,010
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$10,010
Oct 27, 2025
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$16,153
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$16,153Fine amount comparison
This facility
$69,804
North Carolina average
$64,632
US average
$67,417
Totals count every penalty on record; the history lists the past 3 years. North Carolina and US averages are among facilities with a penalty on record.
A civil money penalty is a fine for noncompliance, per day or per instance. A payment denial stops Medicare/Medicaid payments for new residents until issues are fixed.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the North Carolina average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 72% · NC 2.9This facility: 5.0, 72% above the NC average of 2.9 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 75% · NC 2.9This facility: 5.0, 75% above the NC average of 2.9 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
6.9
Score · lower is better
↓ 30% · NC 9.9This facility: 6.9, 30% below the NC average of 9.9 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
13.0
Score · lower is better
↓ 29% · NC 18.2This facility: 13.0, 29% below the NC average of 18.2 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 9 better, 3 worse, 1 near NC average
8 short-stay measures: 3 better, 1 worse, 1 near NC average, 3 compared with US only
Long-stay residents
People who live at the home · 13 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
9.6%
↓ 38% · NC 15.6This facility: 9.6, 38% below the NC average of 15.6 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
9.6%
↓ 38% · NC 15.6This facility: 9.6, 38% below the NC average of 15.6 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
14.0%
↓ 24% · NC 18.3This facility: 14.0, 24% below the NC average of 18.3 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
14.0%
↓ 24% · NC 18.3This facility: 14.0, 24% below the NC average of 18.3 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
15.3%
↓ 26% · NC 20.7This facility: 15.3, 26% below the NC average of 20.7 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
15.3%
↓ 26% · NC 20.7This facility: 15.3, 26% below the NC average of 20.7 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
0.9%
↓ 59% · NC 2.3This facility: 0.9, 59% below the NC average of 2.3 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
0.9%
↓ 59% · NC 2.3This facility: 0.9, 59% below the NC average of 2.3 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
3.2%
↓ 10% · NC 3.5This facility: 3.2, 10% below the NC average of 3.5 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.2%
↓ 10% · NC 3.5This facility: 3.2, 10% below the NC average of 3.5 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
5.0%
↓ 9% · NC 5.5This facility: 5.0, 9% below the NC average of 5.5 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
5.0%
↓ 9% · NC 5.5This facility: 5.0, 9% below the NC average of 5.5 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
2.8%
↓ 61% · NC 7.2This facility: 2.8, 61% below the NC average of 7.2 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
2.8%
↓ 61% · NC 7.2This facility: 2.8, 61% below the NC average of 7.2 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
2.9%
↓ 51% · NC 5.9This facility: 2.9, 51% below the NC average of 5.9 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
2.9%
↓ 51% · NC 5.9This facility: 2.9, 51% below the NC average of 5.9 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
17.5%
↑ 25% · NC 14.0This facility: 17.5, 25% above the NC average of 14.0 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
17.5%
↑ 25% · NC 14.0This facility: 17.5, 25% above the NC average of 14.0 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.2%
↑ 3% · NC 92.0This facility: 95.2, 3% above the NC average of 92.0 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.2%
↑ 3% · NC 92.0This facility: 95.2, 3% above the NC average of 92.0 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
69.6%
↓ 26% · NC 94.1This facility: 69.6, 26% below the NC average of 94.1 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
69.6%
↓ 26% · NC 94.1This facility: 69.6, 26% below the NC average of 94.1 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.40
↑ 36% · NC 1.77This facility: 2.40, 36% above the NC average of 1.77 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
2.40
↑ 36% · NC 1.77This facility: 2.40, 36% above the NC average of 1.77 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.06
↓ 42% · NC 1.82This facility: 1.06, 42% below the NC average of 1.82 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.06
↓ 42% · NC 1.82This facility: 1.06, 42% below the NC average of 1.82 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
Daily care & independence
Able to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
61.9%
↑ 15% · US 53.7This facility: 61.9, 15% above the US average of 53.7 (among US facilities reporting a recent figure).
Percentage of residents at or above expected ability to care for themselves at discharge.
61.9%
↑ 15% · US 53.7This facility: 61.9, 15% above the US average of 53.7 (among US facilities reporting a recent figure).
Returned home or to the community
Rate of successful return to home or community from a skilled nursing facility.
45.5%
↓ 10% · US 50.6This facility: 45.5, 10% below the US average of 50.6 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
45.5%
↓ 10% · US 50.6This facility: 45.5, 10% below the US average of 50.6 (among US facilities reporting a recent figure).Safety & clinical stability
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.9%
↑ 282% · US 0.8This facility: 2.9, 282% above the US average of 0.8 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
2.9%
↑ 282% · US 0.8This facility: 2.9, 282% above the US average of 0.8 (among US facilities reporting a recent figure).Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
↑ 3% · NC 1.4This facility: 1.5, 3% above the NC average of 1.4 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
↑ 3% · NC 1.4This facility: 1.5, 3% above the NC average of 1.4 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.6%
↑ 16% · NC 80.6This facility: 93.6, 16% above the NC average of 80.6 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.6%
↑ 16% · NC 80.6This facility: 93.6, 16% above the NC average of 80.6 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
70.1%
↓ 10% · NC 78.1This facility: 70.1, 10% below the NC average of 78.1 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
70.1%
↓ 10% · NC 78.1This facility: 70.1, 10% below the NC average of 78.1 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Re-hospitalized after admission
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.3%
↓ 29% · NC 22.9This facility: 16.3, 29% below the NC average of 22.9 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.3%
↓ 29% · NC 22.9This facility: 16.3, 29% below the NC average of 22.9 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits
Percentage of short-stay residents who had an outpatient emergency department visit.
2.4%
↓ 82% · NC 13.2This facility: 2.4, 82% below the NC average of 13.2 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
2.4%
↓ 82% · NC 13.2This facility: 2.4, 82% below the NC average of 13.2 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
White Oak Manor Charlotte’s finances from its CMS cost report for the fiscal year ending September 2023. Includes all financial data for this property, which could include management/ownership changes.
FY Sep 2023
Latest cost report is for the fiscal year ending September 2023, older than most North Carolina homes. Rankings are not shown because peers report different years.
Is it financially stable?
Profitable on care
6.3% operating margin
+1.3 pts vs prior year
Positive margin in 3 of the last 8 reported years. Net income $0.1M after other income.
Does it invest in staff?
Payroll in line with North Carolina homes
63.7% payroll share of revenue
NC average 61.1%
Payroll rose $1.5M while revenue rose $1.8M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2023 scorecard
Each row shows the FY 2023 figure, the change since the prior report, the trend, and how it compares with North Carolina homes.
Revenue & profit
Profitable on care
| Metric | FY 2023 | vs prior year | Trend 2016 → 2023Trend | NC median | Compared with NC homesRank in NC | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $14.6M | +$1.8M | Trend 20162023 | NC median $13.4M | Rank in NC Not ranked | Not ranked No state rank for this year: homes are ranked only when their latest cost report is recent enough to compare. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $13.7M | +$1.6M | Trend 20162023 | NC median — | Rank in NC Not ranked | Within revenue Operating expenses are lower than net patient revenue, so resident care covers its costs. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | $0.9M | +$0.3M | Trend 20162023 | NC median — | Rank in NC Not ranked | Profit, growing Resident care made money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | 6.3% | +1.3 pts | Trend 20162023 | NC median — | Rank in NC Not ranked | Healthy margin More than 5% of revenue is left after operating expenses. |
| Other income Money not from resident care: investments, grants, services. | −$0.9M | — | Trend — | NC median — | Rank in NC Not ranked | Adds to profit Income from outside resident care, on top of the profit from care. |
| Net income The bottom line after other income. | $0.1M | −$0.5M | Trend — | NC median — | Rank in NC Not ranked | Profit The bottom line is above zero after other income. |
Staffing spend
Staff spending in line with North Carolina homes
| Metric | FY 2023 | vs prior year | Trend 2016 → 2023Trend | NC median | Compared with NC homesRank in NC | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $9.3M | +$1.5M | Trend 20162023 | NC median $7.0M | Rank in NC Not ranked | Not ranked No state rank for this year: homes are ranked only when their latest cost report is recent enough to compare. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 63.7% | +2.5 pts | Trend 20162023 | NC median 49.1% | Rank in NC Not ranked | Near NC average The NC average is 61.1% of revenue. Within 3 points of it reads as near the average. |
Charts, 2016–2023 2 charts · NC benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the North Carolina payroll average.
% of net patient revenue
Payroll share Operating margin NC payroll average
Year-by-year data, 2016–2023 every reported year · latest first, scroll sideways
| Metric | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $10.6M | $10.8M | $10.7M | $11.0M | $13.9M | $12.3M | $12.8M | $14.6M |
| Operating expenses | $11.6M | $11.3M | $11.6M | $11.7M | $12.5M | $12.3M | $12.1M | $13.7M |
| Net patient income | −$1.0M | −$0.5M | −$0.9M | −$0.7M | $1.4M | −$0.0M | $0.6M | $0.9M |
| Operating margin | −9.4% | −4.3% | −8.1% | −6.3% | 10.0% | −0.1% | 5.0% | 6.3% |
| Net income | −$0.9M | −$0.5M | −$0.9M | $5.3M | −$0.4M | −$0.5M | $0.6M | $0.1M |
| Payroll costs | $7.5M | $7.3M | $7.5M | $7.4M | $7.9M | $7.5M | $7.8M | $9.3M |
| Payroll share of revenue | 70.7% | 67.9% | 69.9% | 67.3% | 56.8% | 61.3% | 61.2% | 63.7% |
| Beds | 180 | 180 | 180 | 180 | 180 | 180 | 180 | 180 |
| Gross revenue | $12.0M | $12.0M | $12.2M | $12.6M | $15.4M | $14.6M | $13.9M | $16.8M |
| Salaries | $6.1M | $6.0M | $6.0M | $6.1M | $6.5M | $6.2M | $6.9M | $8.1M |
| Wage-related costs | $1.4M | $1.3M | $1.5M | $1.3M | $1.4M | $1.4M | $0.9M | $1.2M |
| Contract labor | — | — | — | — | — | — | — | — |
| Other operating costs | $4.1M | $3.9M | $4.1M | $4.3M | $4.6M | $4.8M | $4.3M | $4.4M |
| Net patient revenue per day | $183 | $189 | $199 | $216 | $264 | $288 | $296 | $293 |
| Cost per day | $200 | $198 | $215 | $229 | $238 | $288 | $281 | $275 |
| Average length of stay | 231.8 days | 249.9 days | 240.1 days | 213.0 days | 299.7 days | 260.3 days | 272.7 days | 152.4 days |
Showing 2023–2021 · scroll sideways for 5 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2023
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Jun 2026
Arriving
351 admissions · FY2023
Residents admitted during the year.
Medicare
77 · 22%
Medicaid
30 · 9%
Private pay & other
244 · 70%
Resident snapshot
81 residents · Jun 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
1 · 1%
Medicaid
76 · 94%
Private pay & other
4 · 5%
Leaving
327 discharges · FY2023
Residents discharged during the year.
Medicare
47 · 14%
Medicaid
59 · 18%
Private pay & other
221 · 68%
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Places of interest near White Oak Manor Charlotte
4.4 miles from city center
Estimated distance in miles from Charlotte's city center to White Oak Manor Charlotte's address, calculated via Google Maps.
— 2.94 miles to nearest hospital (Novant Health Presbyterian Medical Center : Cancer Center)
Calculate Travel Distance to White Oak Manor Charlotte
Add your location
Compare Nursing Homes around Charlotte
Info below is compiled from CMS reports & the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
CCRC (Continuing Care Retirement Community):
A campus with multiple care levels so residents can age in place without moving.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The North Carolina average is: 61.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Brookdale Carriage Club Providence | NH AL CCRC IL MC SNF | Charlotte (Olde Providence North) | 77
Facility
77
NC AVG
93
Rank
#47 / 78 | - | - | - | - | +78% | - | $0
Facility
$0
NC AVG
$66.6k
Rank
#1 / 86 | 11
Facility
11
NC AVG
19.0
Rank
#37 / 82 | 3.7
Facility
3.7
NC AVG
4.6
Rank
#41 / 82 | - | 5 | A+ |
12
Facility
12
NC AVG
33
Rank
#90 / 111 | Bkd Fm Holding Company LLC | $22.3MFiscal year ending 12/2024
Facility
$22.3MFiscal year ending 12/2024
NC AVG
$17.2M
Rank
#15 / 79 | $8.8MFiscal year ending 12/2024
Facility
$8.8MFiscal year ending 12/2024
NC AVG
$9.2M
Rank
#28 / 79 | 39.4%Fiscal year ending 12/2024
Facility
39.4%Fiscal year ending 12/2024
NC AVG
61.1%
Rank
#65 / 79 | 345482 | |||
| The Sharon at SouthPark | NH AL CCRC IL MC SNF | Charlotte (Beverly Woods) | 19
Facility
19
NC AVG
93
Rank
#73 / 78 |
41.6%
Facility
41.6%
NC AVG
82.5%
Rank
#66 / 68 | -50% | 10.68
Facility
10.68
NC AVG
4.01
Rank
#1 / 81 | - | +166% | $0
Facility
$0
NC AVG
$66.6k
Rank
#1 / 86 | 10
Facility
10
NC AVG
19.0
Rank
#34 / 82 | 5.0
Facility
5.0
NC AVG
4.6
Rank
#57 / 82 | - | 8 | - |
49
Facility
49
NC AVG
33
Rank
#27 / 111 | Katherine Richards | $14.7MFiscal year ending 12/2024
Facility
$14.7MFiscal year ending 12/2024
NC AVG
$17.2M
Rank
#33 / 79 | $15.1MFiscal year ending 12/2024
Facility
$15.1MFiscal year ending 12/2024
NC AVG
$9.2M
Rank
#15 / 79 | 102.8%Fiscal year ending 12/2024
Facility
102.8%Fiscal year ending 12/2024
NC AVG
61.1%
Rank
#10 / 79 | 345564 | ||||
| Briar Creek Health Center at The Barclay at SouthPark | NH AL CCRC IL MC RC SNF | S Charlotte (Beverly Woods) | 6
Facility
6
NC AVG
93
Rank
#75 / 78 |
68.3%
Facility
68.3%
NC AVG
82.5%
Rank
#52 / 68 | -17% | - | - | -26% | - | $8.6k
Facility
$8.6k
NC AVG
$66.6k
Rank
#48 / 86 | 8
Facility
8
NC AVG
19.0
Rank
#30 / 82 | 2.7
Facility
2.7
NC AVG
4.6
Rank
#26 / 82 | 2 | 4 | - |
30
Facility
30
NC AVG
33
Rank
#54 / 111 | Charlotte Sp Senior Housing Jv Opco, LLC | $23.5MFiscal year ending 09/2024
Facility
$23.5MFiscal year ending 09/2024
NC AVG
$17.2M
Rank
#14 / 79 | $9.4MFiscal year ending 09/2024
Facility
$9.4MFiscal year ending 09/2024
NC AVG
$9.2M
Rank
#26 / 79 | 40.1%Fiscal year ending 09/2024
Facility
40.1%Fiscal year ending 09/2024
NC AVG
61.1%
Rank
#64 / 79 | 345578 | |||
| Accordius Health at Charlotte | NH AL | Charlotte (Yorkmount) | 116
Facility
116
NC AVG
93
Rank
#21 / 78 |
76.0%
Facility
76.0%
NC AVG
82.5%
Rank
#55 / 68 | -8% | 3.26
Facility
3.26
NC AVG
4.01
Rank
#67 / 81 | +30% | -19% | $7.7k
Facility
$7.7k
NC AVG
$66.6k
Rank
#46 / 86 | 18
Facility
18
NC AVG
19.0
Rank
#53 / 82 | 4.5
Facility
4.5
NC AVG
4.6
Rank
#49 / 82 | - | 88 | - |
13
Facility
13
NC AVG
33
Rank
#88 / 111 | Fred Collins | $13.1MFiscal year ending 12/2024
Facility
$13.1MFiscal year ending 12/2024
NC AVG
$17.2M
Rank
#45 / 79 | $5.3MFiscal year ending 12/2024
Facility
$5.3MFiscal year ending 12/2024
NC AVG
$9.2M
Rank
#61 / 79 | 40.8%Fiscal year ending 12/2024
Facility
40.8%Fiscal year ending 12/2024
NC AVG
61.1%
Rank
#60 / 79 | 345243 | ||||
| White Oak Manor Charlotte | NH AL CCRC IL MC SNF | Charlotte (Cotswold) | 180
Facility
180
NC AVG
93
Rank
#4 / 78 |
79.3%
Facility
79.3%
NC AVG
82.5%
Rank
#49 / 68 | -4% | 4.07
Facility
4.07
NC AVG
4.01
Rank
#45 / 81 | -29% | +1% | $69.8k
Facility
$69.8k
NC AVG
$66.6k
Rank
#76 / 86 | 21
Facility
21
NC AVG
19.0
Rank
#62 / 82 | 4.2
Facility
4.2
NC AVG
4.6
Rank
#46 / 82 | 2 | 143 | A+ |
24
Facility
24
NC AVG
33
Rank
#67 / 111 | Hayden Keziah | $14.6M*Fiscal year ending 09/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | $9.3M*Fiscal year ending 09/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 63.7%*Fiscal year ending 09/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 345238 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other NC nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in North Carolina
White Oak Manor Charlotte is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Frequently Asked Questions about White Oak Manor Charlotte
What neighborhood is White Oak Manor Charlotte in?
White Oak Manor Charlotte is in the Cotswold neighborhood of Charlotte.
Is White Oak Manor Charlotte in a walkable area?
White Oak Manor Charlotte has a walk score of 24. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the occupancy rate at White Oak Manor Charlotte?
White Oak Manor Charlotte's occupancy is 79.3%.
How long has White Oak Manor Charlotte been in business?
White Oak Manor Charlotte has been operating for approximately 43 years, based on available licensing and registration records.
Are pets allowed at White Oak Manor Charlotte?
No, White Oak Manor Charlotte has a no-pet policy.
Does White Oak Manor Charlotte operate as a for-profit or non-profit?
White Oak Manor Charlotte is registered as a for-profit in NC.
What is the overall rating for White Oak Manor Charlotte?
White Oak Manor Charlotte received a 2-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
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