2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
White Oak of Charlotte is a renowned skilled nursing center located in Charlotte, North Carolina. With 180 beds, the center offers comprehensive long-term nursing care and short-term rehabilitation services. Its prime location allows easy access to two major hospital systems in the area, ensuring convenient medical support. The dedicated team at White Oak of Charlotte comprises Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants who provide round-the-clock care to residents.
They work collaboratively with physicians to develop personalized care plans, considering the unique needs of each individual. With a focus on resident well-being, White Oak of Charlotte aims to create an environment that fosters comfort and enriches daily experiences. In addition to skilled nursing services, the center also offers independent living apartments at Sharon Village, providing seniors with flexible living options tailored to their preferences and needs.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 52nd out of 97 homes in North Carolina for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 25m per day | ▼ 29% State avg: 35m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 54m per day | ▲ 4% State avg: 52m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 9m per day | ▼ 7% State avg: 2h 19m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 2m per day | ▼ 9% State avg: 3h 20m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 62% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 11m per day | ▼ 50% State avg: 23m per day · National avg: 29m per day |
Key information about the people who lead and staff this community.
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 25 | 46 | This facility has 46% fewer total deficiencies than a typical North Carolina nursing home (25 vs. NC avg 46).↓ 46% better |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 6.3 | 11.5 | This facility has 45% fewer deficiencies per year than a typical North Carolina nursing home (6.3 vs. NC avg 11.5).↓ 45% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
North Carolina average 4
Last Health inspection on Oct 2025
North Carolina average 20.9
North Carolina average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 17 citations resulted from standard inspections; 3 of 17 resulted from complaint investigations; and 6 of 17 came from combined inspections (standard and complaint).
23% better than North Carolina averageNorth Carolina average: 1.3
100% better than North Carolina averageNorth Carolina average: 0.9
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
39% fewer staff per resident than North Carolina average
0% compared with North Carolina average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 11 RN Staff are full-time employees. No contractors work on this role.
11
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursAssists with medical care and medications.
All 34 LPN Staff are full-time employees. No contractors work on this role.
34
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursHelps with daily care and mobility.
All 84 CNA Staff are full-time employees. No contractors work on this role.
84
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,352 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 84 | 0 | 84 | 28,466 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 34 | 0 | 34 | 10,796 | 92 | 100% | 8.8 |
| Registered Nurse | 11 | 0 | 11 | 2,967 | 92 | 100% | 8 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 2,166 | 65 | 71% | 7.9 |
| RN Director of Nursing | 3 | 0 | 3 | 1,418 | 72 | 78% | 8.6 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,042 | 92 | 100% | 7 |
| Dental Services Staff | 2 | 0 | 2 | 979 | 67 | 73% | 8.4 |
| Medication Aide/Technician | 3 | 0 | 3 | 764 | 57 | 62% | 11.4 |
| Physical Therapy Assistant | 0 | 3 | 3 | 525 | 68 | 74% | 6.2 |
| Dietitian | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Speech Language Pathologist | 0 | 1 | 1 | 454 | 65 | 71% | 7 |
| Physical Therapy Aide | 0 | 1 | 1 | 448 | 56 | 61% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 429 | 59 | 64% | 7.3 |
| Qualified Social Worker | 0 | 6 | 6 | 401 | 64 | 70% | 6.1 |
| Administrator | 1 | 1 | 2 | 368 | 46 | 50% | 8 |
| Medical Director | 0 | 1 | 1 | 18 | 3 | 3% | 6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 14 | 2 | 2% | 7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.1
38% better than North Carolina averageNorth Carolina average: 11.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.9
37% better than North Carolina averageNorth Carolina average: 20.6
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
10.6%
40% better than North Carolina averageNorth Carolina average: 17.5%
Percent of long-stay residents whose ability to move independently worsened
9.5%
59% better than North Carolina averageNorth Carolina average: 23.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.7%
13% better than North Carolina averageNorth Carolina average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
4.6%
25% worse than North Carolina averageNorth Carolina average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
6.6%
5% worse than North Carolina averageNorth Carolina average: 6.3%
Percent of long-stay residents with a urinary tract infection
0.6%
78% better than North Carolina averageNorth Carolina average: 2.6%
Percent of long-stay residents who lose too much weight
4.3%
41% better than North Carolina averageNorth Carolina average: 7.4%
Percent of long-stay residents who have depressive symptoms
1.3%
70% better than North Carolina averageNorth Carolina average: 4.4%
Percent of long-stay residents who received an antipsychotic medication
17.1%
28% worse than North Carolina averageNorth Carolina average: 13.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
9% better than North Carolina averageNorth Carolina average: 91.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
69.6%
26% worse than North Carolina averageNorth Carolina average: 94.1%
Number of hospitalizations per 1,000 long-stay resident days.
2.40
36% worse than North Carolina averageNorth Carolina average: 1.77
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.06
42% better than North Carolina averageNorth Carolina average: 1.82
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.9%
21% better than North Carolina averageNorth Carolina average: 79.9%
Percent of short-stay residents who newly received an antipsychotic medication
2.2%
47% worse than North Carolina averageNorth Carolina average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
70.1%
10% worse than North Carolina averageNorth Carolina average: 78.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.3%
29% better than North Carolina averageNorth Carolina average: 22.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
2.4%
82% better than North Carolina averageNorth Carolina average: 13.2%
Percentage of SNF residents who experience falls with major injury during their stay.
2.9%
282% worse than North Carolina averageNorth Carolina average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
61.9%
15% better than North Carolina averageNorth Carolina average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
45.5%
10% worse than North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
22% of new residents, usually for short-term rehab.
70% of new residents, often for short stays.
9% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
152Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for White Oak Manor Charlotte from 2012–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 09/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #31 / 104Payroll — State benchmarkedThis home is ranked 31st out of 104 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #12 / 104Payroll % — State benchmarkedThis home is ranked 12th out of 104 homes in North Carolina. Shows payroll as a percentage of revenue versus the North Carolina average. Well-run North Carolina facilities typically land around 49–62% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (70% of admissions), and a typical private pay stay runs around 2 - 3 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
4009 Craig Ave, Charlotte, NC 28211 — 2.94 miles to nearest hospital (Novant Health Presbyterian Medical Center : Cancer Center)
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The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Brookdale Carriage Club Providence | NH AL IL MC | Charlotte (Olde Providence North) | 77
Facility
77
NC AVG
72
Rank
#168 / 390 |
71.5%
Facility
71.5%
NC AVG
76.4%
Rank
#145 / 271 | -6% | 8.12
Facility
8.12
NC AVG
3.98
Rank
#4 / 97 | +78% | +104% | $0
Facility
$0
NC AVG
$74.6k
Rank
#1 / 105 | 11
Facility
11
NC AVG
20.9
Rank
#39 / 101 | 3.7
Facility
3.7
NC AVG
5.0
Rank
#43 / 101 | - | 7 | A+ |
12
Facility
12
NC AVG
33
Rank
#440 / 572 | Bkd Fm Holding Company LLC | $19.6M
Facility
$19.6M
NC AVG
$13.2M
Rank
#99 / 104 | $8.1M
Facility
$8.1M
NC AVG
$4.9M
Rank
#39 / 104 | 41.6%
Facility
41.6%
NC AVG
39.8%
Rank
#1 / 104 | 345482 | ||||
| White Oak Manor Charlotte | NH AL IL MC NC | Charlotte (Cotswold) | 180
Facility
180
NC AVG
72
Rank
#4 / 390 |
75.9%
Facility
75.9%
NC AVG
76.4%
Rank
#128 / 271 | -1% | 3.91
Facility
3.91
NC AVG
3.98
Rank
#52 / 97 | -29% | -2% | $85.7k
Facility
$85.7k
NC AVG
$74.6k
Rank
#91 / 105 | 17
Facility
17
NC AVG
20.9
Rank
#62 / 101 | 4.3
Facility
4.3
NC AVG
5.0
Rank
#52 / 101 | 1 | 147 | A+ |
24
Facility
24
NC AVG
33
Rank
#349 / 572 | Hayden Keziah | $14.6M
Facility
$14.6M
NC AVG
$13.2M
Rank
#48 / 104 | $9.3M
Facility
$9.3M
NC AVG
$4.9M
Rank
#31 / 104 | 63.7%
Facility
63.7%
NC AVG
39.8%
Rank
#12 / 104 | 345238 | ||||
| University Place Nursing & Rehabilitation | NH MC | Charlotte (University City North) | 207
Facility
207
NC AVG
72
Rank
#3 / 390 |
68.1%
Facility
68.1%
NC AVG
76.4%
Rank
#158 / 271 | -11% | 4.12
Facility
4.12
NC AVG
3.98
Rank
#39 / 97 | -37% | +4% | $276.4k
Facility
$276.4k
NC AVG
$74.6k
Rank
#103 / 105 | 35
Facility
35
NC AVG
20.9
Rank
#87 / 101 | 5.0
Facility
5.0
NC AVG
5.0
Rank
#67 / 101 | 2 | 158 | A+ |
29
Facility
29
NC AVG
33
Rank
#321 / 572 | - | $17.2M
Facility
$17.2M
NC AVG
$13.2M
Rank
#40 / 104 | $7.1M
Facility
$7.1M
NC AVG
$4.9M
Rank
#32 / 104 | 41.5%
Facility
41.5%
NC AVG
39.8%
Rank
#21 / 104 | 345142 | ||||
| The Cypress of Charlotte | NH AL HC IL MC | Charlotte (Beverly Woods) | 65
Facility
65
NC AVG
72
Rank
#210 / 390 |
78.2%
Facility
78.2%
NC AVG
76.4%
Rank
#121 / 271 | +2% | - | +26% | - | $58.0k
Facility
$58.0k
NC AVG
$74.6k
Rank
#83 / 105 | 14
Facility
14
NC AVG
20.9
Rank
#50 / 101 | 4.7
Facility
4.7
NC AVG
5.0
Rank
#58 / 101 | 2 | 58 | - |
15
Facility
15
NC AVG
33
Rank
#414 / 572 | The Cypress Of Charlotte LLC | $7.3M
Facility
$7.3M
NC AVG
$13.2M
Rank
#14 / 104 | $14.1M
Facility
$14.1M
NC AVG
$4.9M
Rank
#20 / 104 | 194.2%
Facility
194.2%
NC AVG
39.8%
Rank
#79 / 104 | 345495 | ||||
| Myers Park Nursing Center | NH | Charlotte (Myers Park) | 133
Facility
133
NC AVG
72
Rank
#22 / 390 |
66.9%
Facility
66.9%
NC AVG
76.4%
Rank
#165 / 271 | -12% | 11.47
Facility
11.47
NC AVG
3.98
Rank
#1 / 97 | -67% | +188% | $432.6k
Facility
$432.6k
NC AVG
$74.6k
Rank
#105 / 105 | 55
Facility
55
NC AVG
20.9
Rank
#101 / 101 | 5.0
Facility
5.0
NC AVG
5.0
Rank
#67 / 101 | 14 | 89 | A+ |
83
Facility
83
NC AVG
33
Rank
#2 / 572 | Mc M53 Spe Opco Holdco | $10.4M
Facility
$10.4M
NC AVG
$13.2M
Rank
#84 / 104 | $3.1M
Facility
$3.1M
NC AVG
$4.9M
Rank
#83 / 104 | 29.8%
Facility
29.8%
NC AVG
39.8%
Rank
#32 / 104 | 345008 |
White Oak Manor Charlotte is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
White Oak Manor Charlotte is in the Cotswold neighborhood of Charlotte.
White Oak Manor Charlotte has a walk score of 24. Car-dependent. Most errands require a car, with limited nearby walkable options.
White Oak Manor Charlotte's occupancy is 75.9%.
White Oak Manor Charlotte is registered as a for-profit in NC.
Yes — there are 74 photos of White Oak Manor Charlotte in the photo gallery on this page.
White Oak Manor Charlotte is located at 4009 Craig Ave, Charlotte, NC 28211.
(704) 365-2620 will put you in contact with the team at White Oak Manor Charlotte.
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