4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Nestled in Rutland, The Pines at Rutland Center for Health & Rehabilitation is an assisted living and memory care community center for healthcare needs. Whether individuals are seeking a short-term stay or considering it their home, The Pines aims to create an environment that offers the same level of comfort one would experience with their own family.
The center provides a comprehensive range of care services, encompassing physical therapy, occupational therapy, and speech therapy. In addition, The Pines at Rutland Center for Health & Rehabilitation offers a diverse array of medical services, including pulmonary rehabilitation, specialized care for heart failure (CHF), cardiac recovery, amputee rehabilitation, stroke rehabilitation, and wound care management, among others.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 10th out of 12 homes in Vermont for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 53m per day | ▲ 8% State avg: 49m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 50m per day | ▼ 5% State avg: 53m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 10m per day | ▼ 16% State avg: 2h 35m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 15m per day | ▼ 12% State avg: 3h 41m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 27% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 31m per day | ▼ 4% State avg: 32m per day · National avg: 29m per day |
In Vermont, the Department of Disabilities, Aging and Independent Living is the authority responsible for inspecting facilities and investigating complaints to protect resident well-being.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Vermont state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VT Average | vs. VT Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 28 | 41 | This facility has 32% fewer total deficiencies than a typical Vermont nursing home (28 vs. VT avg 41).↓ 32% better |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 9.3 | 13.7 | This facility has 32% fewer deficiencies per year than a typical Vermont nursing home (9.3 vs. VT avg 13.7).↓ 32% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Vermont average 6.5
Last Health inspection on Nov 2024
Vermont average 28.9
Vermont average 4.31
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
19 of 23 citations resulted from standard inspections; 3 of 23 resulted from complaint investigations; and 1 of 23 came from combined inspections (standard and complaint).
100% better than Vermont averageVermont average: 0.7
47% better than Vermont averageVermont average: 1.9
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
25% fewer staff per resident than Vermont average
7% worse than Vermont average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 25 RN Staff are full-time employees. No contractors work on this role.
25
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursAssists with medical care and medications.
All 21 LPN Staff are full-time employees. No contractors work on this role.
21
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursHelps with daily care and mobility.
All 63 CNA Staff are full-time employees. No contractors work on this role.
63
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,686 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 63 | 0 | 63 | 21,540 | 92 | 100% | 7.3 |
| Licensed Practical Nurse | 21 | 0 | 21 | 8,088 | 92 | 100% | 8.3 |
| Registered Nurse | 25 | 0 | 25 | 7,526 | 92 | 100% | 8.4 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 992 | 64 | 70% | 8 |
| Occupational Therapy Aide | 2 | 0 | 2 | 939 | 67 | 73% | 7.5 |
| Dietitian | 2 | 0 | 2 | 938 | 71 | 77% | 7.5 |
| Mental Health Service Worker | 2 | 0 | 2 | 832 | 62 | 67% | 8 |
| Other Dietary Services Staff | 4 | 0 | 4 | 767 | 77 | 84% | 6.6 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 750 | 75 | 82% | 7.1 |
| Physical Therapy Aide | 0 | 2 | 2 | 534 | 69 | 75% | 6.8 |
| Medication Aide/Technician | 4 | 0 | 4 | 522 | 57 | 62% | 7.3 |
| Physical Therapy Assistant | 0 | 2 | 2 | 516 | 66 | 72% | 7.2 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 448 | 45 | 49% | 10 |
| Speech Language Pathologist | 0 | 1 | 1 | 330 | 46 | 50% | 7.2 |
| Qualified Social Worker | 0 | 1 | 1 | 325 | 67 | 73% | 4.8 |
| Medical Director | 0 | 1 | 1 | 203 | 46 | 50% | 4.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 30 | 6 | 7% | 5 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
93% lower than Vermont averageVermont average: $128K
44% fewer fines than Vermont averageVermont average: 1.8
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Vermont averageVermont average: 0.5
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Sep 18, 2024 · $9K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 18, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.4
7% worse than Vermont averageVermont average: 11.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.2
11% worse than Vermont averageVermont average: 22.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
19.9%
In line with Vermont averageVermont average: 20.4%
Percent of long-stay residents whose ability to move independently worsened
23.4%
16% worse than Vermont averageVermont average: 20.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.3%
17% worse than Vermont averageVermont average: 27.6%
Percent of long-stay residents experiencing one or more falls with major injury
6.3%
8% worse than Vermont averageVermont average: 5.8%
Percent of long-stay high risk residents with pressure ulcers
9.4%
47% worse than Vermont averageVermont average: 6.4%
Percent of long-stay residents with a urinary tract infection
2.3%
9% better than Vermont averageVermont average: 2.5%
Percent of long-stay residents who lose too much weight
3.1%
44% better than Vermont averageVermont average: 5.5%
Percent of long-stay residents who have depressive symptoms
12.2%
21% worse than Vermont averageVermont average: 10.0%
Percent of long-stay residents who received an antipsychotic medication
16.2%
17% better than Vermont averageVermont average: 19.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
86.6%
9% worse than Vermont averageVermont average: 95.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.0%
In line with Vermont averageVermont average: 97.6%
Number of hospitalizations per 1,000 long-stay resident days.
1.06
26% better than Vermont averageVermont average: 1.44
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.13
14% better than Vermont averageVermont average: 2.48
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.0%
In line with Vermont averageVermont average: 86.3%
Percent of short-stay residents who newly received an antipsychotic medication
2.7%
61% worse than Vermont averageVermont average: 1.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.0%
17% better than Vermont averageVermont average: 78.9%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.6%
27% better than Vermont averageVermont average: 21.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.1%
14% better than Vermont averageVermont average: 17.6%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Vermont averageVermont average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
56.6%
5% better than Vermont averageVermont average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
57.0%
13% better than Vermont averageVermont average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
72% of new residents, usually for short-term rehab.
28% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
110Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Pines at Rutland Center for Nursing and Rehabilitation from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #3 / 11Payroll — State benchmarkedThis home is ranked 3rd out of 11 homes in Vermont. Shows total annual staff payroll benchmarked to the Vermont average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #6 / 11Payroll % — State benchmarkedThis home is ranked 6th out of 11 homes in Vermont. Shows payroll as a percentage of revenue versus the Vermont average. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (72% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
Melissa Haupt, The Pines at Rutland Center Administrator, is a Licensed Nursing Home Administrator with extensive long-term care experience. She holds a Master’s degree in Healthcare Administration and a Bachelor’s degree in Nursing from Walden University. Melissa began her career as a Licensed Nursing Assistant and is currently pursuing a Doctoral program. She oversees the overall operation of The Pines at Rutland, fostering a supportive environment through strong team building and staff recognition.
1.0 miles from city center
Estimated distance in miles from Rutland's city center to The Pines at Rutland Center for Nursing and Rehabilitation's address, calculated via Google Maps.
— 0.08 miles to nearest hospital (Rutland hospital)
Add your location
The information below is reported by the Vermont Department of Disabilities, Aging and Independent Living.
| The Pines at Rutland Center for Nursing and Rehabilitation | NH HC PC RC | Rutland (Allen Street) | 125
Facility
125
VT AVG
109
Rank
#7 / 13 |
91.3%
Facility
91.3%
VT AVG
81%
Rank
#5 / 12 | +13% | 3.29
Facility
3.29
VT AVG
4.27
Rank
#10 / 12 | +54% | -23% | $8.5k
Facility
$8.5k
VT AVG
$151.3k
Rank
#2 / 12 | 23
Facility
23
VT AVG
28.9
Rank
#5 / 12 | 4.6
Facility
4.6
VT AVG
4.3
Rank
#6 / 12 | 1 | 111 | - |
36
Facility
36
VT AVG
44
Rank
#37 / 70 | Diane Sullivan | $18.4M
Facility
$18.4M
VT AVG
$12.1M
Rank
#4 / 11 | $8.5M
Facility
$8.5M
VT AVG
$4.4M
Rank
#3 / 11 | 46.2%
Facility
46.2%
VT AVG
38%
Rank
#6 / 11 | 475018 | ||||
| Rutland Center for Living and Rehabilitation | NH RC | Rutland (Rutland City) | 103
Facility
103
VT AVG
109
Rank
#9 / 13 |
93.7%
Facility
93.7%
VT AVG
81%
Rank
#3 / 12 | +16% | 3.64
Facility
3.64
VT AVG
4.27
Rank
#8 / 12 | -7% | -15% | $32.7k
Facility
$32.7k
VT AVG
$151.3k
Rank
#5 / 12 | 11
Facility
11
VT AVG
28.9
Rank
#2 / 12 | 2.2
Facility
2.2
VT AVG
4.3
Rank
#2 / 12 | 2 | 91 | - |
86
Facility
86
VT AVG
44
Rank
#6 / 70 | David Lamando | $11.9M
Facility
$11.9M
VT AVG
$12.1M
Rank
#8 / 11 | $5.9M
Facility
$5.9M
VT AVG
$4.4M
Rank
#10 / 11 | 49.7%
Facility
49.7%
VT AVG
38%
Rank
#9 / 11 | 475039 | ||||
| Mountain View Center | NH HC PC RC | Rutland (Haywood Avenue) | 158
Facility
158
VT AVG
109
Rank
#2 / 13 |
22.8%
Facility
22.8%
VT AVG
81%
Rank
#12 / 12 | -72% | 3.34
Facility
3.34
VT AVG
4.27
Rank
#10 / 12 | -14% | -22% | $9.6k
Facility
$9.6k
VT AVG
$151.3k
Rank
#3 / 12 | 32
Facility
32
VT AVG
28.9
Rank
#6 / 12 | 4.6
Facility
4.6
VT AVG
4.3
Rank
#6 / 12 | 2 | 36 | - |
24
Facility
24
VT AVG
44
Rank
#50 / 70 | Genesis Vt Holdings LLC | $17.0M
Facility
$17.0M
VT AVG
$12.1M
Rank
#2 / 11 | $9.0M
Facility
$9.0M
VT AVG
$4.4M
Rank
#4 / 11 | 53.1%
Facility
53.1%
VT AVG
38%
Rank
#7 / 11 | 475012 | ||||
| Menig Nursing Home | NH | Randolph Center | 30
Facility
30
VT AVG
109
Rank
#12 / 13 |
94.0%
Facility
94.0%
VT AVG
81%
Rank
#2 / 12 | +16% | 5.19
Facility
5.19
VT AVG
4.27
Rank
#2 / 12 | +87% | +21% | $76.5k
Facility
$76.5k
VT AVG
$151.3k
Rank
#6 / 12 | 20
Facility
20
VT AVG
28.9
Rank
#3 / 12 | 6.7
Facility
6.7
VT AVG
4.3
Rank
#10 / 12 | - | 30 | - |
8
Facility
8
VT AVG
44
Rank
#64 / 70 | Gifford Health Care Inc | - | - | - | 475058 |
The Pines at Rutland Center for Nursing and Rehabilitation is located in Rutland, Vermont.
Here are the financial assistance programs available to residents in Vermont.
The Pines at Rutland Center for Nursing and Rehabilitation is in the Allen Street neighborhood of Rutland.
The Pines at Rutland Center for Nursing and Rehabilitation has a walk score of 36. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
The Pines at Rutland Center for Nursing and Rehabilitation's occupancy is 91.3%.
Yes — there are 7 photos of The Pines at Rutland Center for Nursing and Rehabilitation in the photo gallery on this page.
(802) 775-2335 will put you in contact with the team at The Pines at Rutland Center for Nursing and Rehabilitation.
The Pines at Rutland Center for Nursing and Rehabilitation is in Rutland County.
Yes — The Pines at Rutland Center for Nursing and Rehabilitation is a CMS-certified provider of Medicare and Medicaid.
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