The Reflections
The Reflections
Overview of The Reflections
The Reflections is a 45-bed assisted living facility at 14316 South Helmer Road in Battle Creek, Calhoun County, Michigan, operated by Battle Creek Assisted Living Operator, LLC. It serves residents aged 60 and above with assisted living and memory care services. Twenty-four-hour staffing includes licensed nurses and certified nursing assistants. Cortney Banker provides leadership, and the facility holds a BBB rating of A+.
The Reflections’ inspection record presents a mixed compliance picture that warrants attention. Over four years since 2020, the facility accumulated eight deficiencies at 2 per year, which is 62 percent better than Michigan’s state average of 5.2 annually. The apparent strength of this statistic, however, masks recent deterioration.
A May 2023 administrative review confirmed substantial compliance and renewal, yet only seven months later the June 2024 renewal inspection identified five deficiencies: medication administration planning for Resident A lacked detail regarding Lorazepam administration; the facility failed to conduct the annual tuberculosis risk assessment; employee competency checklists were incomplete for certain Resident Care Associates and Medication Technicians; items in the walk-in refrigerator lacked dates; and cleaning products remained unsecured in the dining room.
More significantly, a December 2022 complaint investigation substantiated serious violations of discharge procedures and medication administration: the facility discharged Resident D without providing written less than 24-hour notice and did not inform the resident or authorized representative of the right to file a complaint; staff failed to administer prescribed as-needed Risperdal despite documented agitation and aggression; the service plan contained no behavioral guidance or medication instructions. These findings point to lapses in clinical documentation and resident protection that transcend minor procedural lapses.
The facility’s November 2020 original licensing inspection found substantial compliance. No fines, immediate jeopardy findings, or suspensions are recorded. The license.
The deficiencies found in June 2024 represent a meaningful compliance deterioration from the May 2023 clean review. Likewise, inquiry into whether policies and procedures have been modified in response to the December 2022 discharge and medication administration violations is warranted before enrolling.
Families should ask about corrections since the June 2024 inspection regarding medication administration, tuberculosis risk assessments, employee competency, food labeling and storage, and hazardous material storage.
45-bed community Rank #280 / 435Bed count — State benchmarkedThis home is ranked 280th out of 435 homes in Michigan. Shows this facility's certified or reported bed count compared to other Michigan facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 8 / 100 Rank #621 / 703Walk Score — State benchmarkedThis home is ranked 621st out of 703 homes in Michigan. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Michigan facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeHomes For The Aged
StatusRegular
IssuanceAugust 1, 2026
ExpirationJuly 31, 2027
CountyCalhoun
License NumberAH130403566
Owner NameBattle Creek Assisted Living Operator, LLC
Staffing
Key information about the people who lead and staff this community.
ContactMs. Cortney Banker, Executive Director
Licensed Nurses/CNAs
24-Hour Staffing
Minimum Age60
Specific ProgramsApartment Options
Operating HoursMonday – Sunday: 24 hours
Inspection History
In Michigan, the Department of Licensing and Regulatory Affairs (LARA) conducts unannounced inspections and investigations to ensure long-term care facilities comply with state health codes.
Since 2020 · 6 years of data
8 deficiencies
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2020 vs. Michigan state average
Overall vs. MI average
0 Worse
No metrics in this bucket.
2 At Avg
Metrics at Michigan average:
• Total deficiencies (at MI avg)
• Deficiencies per year (at MI avg) 0 Better No metrics in this bucket.
• Total deficiencies (at MI avg)
• Deficiencies per year (at MI avg) 0 Better No metrics in this bucket.
Latest Inspection
June 7, 2024
Renewal
Deficiencies
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 8 | This facility has total deficiencies in line with the Michigan average (8 vs. MI avg 8).— At avg |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 1.3 | 1.3 | This facility has deficiencies per year in line with the Michigan average (1.3 vs. MI avg 1.3).— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- June 7, 2024 inspection found five deficiencies including incomplete medication instructions, missing tuberculosis risk assessment, and unsecured cleaning products in the dining room.
- December 27, 2022 complaint investigation substantiated improper discharge without required notice and failure to administer prescribed as needed Risperdal medication.
- May 10, 2023 administrative review confirmed substantial compliance and renewed the Home for the Aged license for 12 months.
Places of interest near The Reflections
3.6 miles from city center
Estimated distance in miles from Battle Creek's city center to The Reflections's address, calculated via Google Maps.
Calculate Travel Distance to The Reflections
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Financial Assistance for
Assisted Living in Michigan
The Reflections is located in Battle Creek, Michigan.
Here are the financial assistance programs available to residents in Michigan.
Compare Assisted Living around Battle Creek
The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
| Clark Retirement at Franklin |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Grand Rapids (Eastown) | 107
Facility
107
MI AVG
75
Rank
#107 / 435 | No |
58
Facility
58
MI AVG
39
Rank
#147 / 703 | - | - | - | 6 | 2
Facility
2
MI AVG
8
Rank
#98 / 342 | 0.3
Facility
0.3
MI AVG
1.6
Rank
#71 / 342 | Clark Retirement Community Inc. |
| The Reflections |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Battle Creek | 45
Facility
45
MI AVG
75
Rank
#280 / 435 | No |
8
Facility
8
MI AVG
39
Rank
#621 / 703 | - | - | A+ | 4 | 8
Facility
8
MI AVG
8
Rank
#208 / 342 | 2.0
Facility
2.0
MI AVG
1.6
Rank
#231 / 342 | - |
| Brookdale Battle Creek |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Battle Creek | 20
Facility
20
MI AVG
75
Rank
#332 / 435 | Yes |
37
Facility
37
MI AVG
39
Rank
#352 / 703 | - | 48
Facility
48
MI AVG
22
Rank
#4 / 182 | A+ | 2 | 0
Facility
0
MI AVG
8
Rank
#1 / 342 | 0.0
Facility
0.0
MI AVG
1.6
Rank
#1 / 342 | Brookdale Senior Living Communities, Inc. |
| Kerak & Hilltop Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Battle Creek | - | No |
0
Facility
0
MI AVG
39
Rank
#688 / 703 | Private / Shared Rooms | - | A+ | - | - | - | - |
| Cedar Creek of Hastings |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Hastings Charter Twp | - | No |
3
Facility
3
MI AVG
39
Rank
#661 / 703 | - | - | - | - | - | - | - |
Frequently Asked Questions about The Reflections
Who is the owner of The Reflections?
The legal owner and operator of The Reflections is Battle Creek Assisted Living Operator, LLC.
Is The Reflections in a walkable area?
The Reflections has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of The Reflections?
According to MI state health department records, The Reflections's license number is AH130403566.
When does The Reflections's license expire?
According to MI state health department records, The Reflections's license expires on July 31, 2027.
How many beds does The Reflections have?
The Reflections has 45 beds.
What is the address of The Reflections?
The Reflections is located at 14316 S. Helmer Rd.
What is the phone number of The Reflections?
(269) 969-2500 will put you in contact with the team at The Reflections.
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