The Reserve at Towne Lake
The Reserve at Towne Lake
The Reserve at Towne Lake is a 50-bed memory care and rehabilitation community in Woodstock, Georgia. The facility offers customized memory care programming, on-site health services, rehabilitation, and respite care with daily meals, housekeeping, laundry, salon services, and personal assistance. Amenities include visiting clinical services, fitness activities, musical performances, arts and crafts, games, and church services.
Over two years, the facility recorded 4.5 deficiencies per year, 8% better than Georgia’s average of 4.9. An August 2019 complaint investigation revealed insufficient staffing for memory care residents, incomplete quarterly care plan reviews, and medication administration errors. A November 2019 complaint investigation substantiated failure to protect residents from aggressive behavior by other residents, inadequate family notification about condition changes, and failure to investigate and report serious injuries and abuse. An earlier 2017 inspection found no violations.
Prospective residents with cognitive impairment or behavioral concerns should review detailed inspection reports before placement. The facility’s documented care deficiencies require careful family consideration. Safety protocols for resident-to-resident interactions warrant particular attention.
50-bed community Rank #494 / 672Bed count — State benchmarkedThis home is ranked 494th out of 672 homes in Georgia for bed count. Shows this facility's certified or reported bed count compared to other Georgia SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
11 years in operation Rank #212 / 670Years in operation — State benchmarkedThis home is ranked 212th out of 670 homes in Georgia for years in operation. Shows how long this facility has been in operation compared to other Georgia SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 7 / 100 Rank #765 / 873Walk Score — State benchmarkedThis home is ranked 765th out of 873 homes in Georgia for walk score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Georgia SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeAssisted Living Community
StatusLicensed
IssuanceJune 24, 2014
CountyCherokee
License NumberALC000148
The Reserve at Towne Lake is administrated by Jennifer Fredericks.
Rehabilitation Services
Licensed Nurses/CNAs
Email
[email protected]
Three Meals Daily
Housekeeping
Laundry Services
On-Site Stylist/Barber Services
Personal Assistance
Visiting Clinical Services
ActivitiesMonthly activities include crafts, movies, puzzles, games, and seasonal events.
Specific ProgramsCustom programs for memory care, on-site health services, fitness activities, musical performances, arts and crafts, games, church services, and family events.
Food DescriptionThree delicious meals served daily.
Inspection History
In Georgia, the Department of Community Health, Healthcare Facility Regulation Division conducts unannounced inspections to ensure facilities adhere to state health and safety requirements.
Since 2017 · 9 years of data
9 deficiencies
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2017 vs. Georgia state average
Overall vs. GA average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than Georgia average:
• Total deficiencies (57% below)
• Deficiencies per year (57% below)
• Total deficiencies (57% below)
• Deficiencies per year (57% below)
Latest Inspection
November 12, 2019
Complaint Investigation
Deficiencies
| This Facility | GA Average | vs. GA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 9 | 21 | This facility has 57% fewer total deficiencies than a typical Georgia assisted living residence (9 vs. GA avg 21).↓ 57% better |
|
Deficiencies per year
Average deficiencies per year since 2017.
| 1 | 2.3 | This facility has 57% fewer deficiencies per year than a typical Georgia assisted living residence (1 vs. GA avg 2.3).↓ 57% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- November 12, 2019 complaint investigation found 5 deficiencies including failure to protect residents from aggression, notify families, investigate incidents, and report serious injuries or abuse.
- August 15, 2019 complaint inspection cited 4 deficiencies for insufficient staffing, failure to update care plans quarterly, medication errors, and lack of fingerprint check for Executive Director.
- August 15, 2017 annual inspection found no deficiencies and cleared complaint intake GA 00178194.
Places of interest near The Reserve at Towne Lake
3.9 miles from city center
Estimated distance in miles from Woodstock's city center to The Reserve at Towne Lake's address, calculated via Google Maps.
Calculate Travel Distance to The Reserve at Towne Lake
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Financial Assistance for
Assisted Living in Georgia
The Reserve at Towne Lake is located in WOODSTOCK, Georgia.
Here are the financial assistance programs available to residents in Georgia.
Compare Assisted Living around Georgia
The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.
Filter by care type
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| The Reserve at Towne Lake |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Woodstock | 50
Facility
50
GA AVG
88
Rank
#494 / 672 | No |
7
Facility
7
GA AVG
39
Rank
#765 / 873 | - | 11
Facility
11
GA AVG
14
Rank
#212 / 670 | - | Jennifer Fredericks | 3 | 9
Facility
9
GA AVG
21
Rank
#295 / 574 | 3.0
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3.0
GA AVG
2.1
Rank
#522 / 574 |
Frequently Asked Questions about The Reserve at Towne Lake
Is The Reserve at Towne Lake in a walkable area?
The Reserve at Towne Lake has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the best email address for The Reserve at Towne Lake?
The team at The Reserve at Towne Lake can be reached at [email protected].
Who is the administrator of The Reserve at Towne Lake?
Jennifer Fredericks is the administrator of The Reserve at Towne Lake.
How many beds does The Reserve at Towne Lake have?
The Reserve at Towne Lake has 50 beds.
Are there photos of The Reserve at Towne Lake?
Yes — there are 57 photos of The Reserve at Towne Lake in the photo gallery on this page.
What is the address of The Reserve at Towne Lake?
The Reserve at Towne Lake is located at 1962 EAGLE DRIVE.
What is the phone number of The Reserve at Towne Lake?
(770) 928-2440 will put you in contact with the team at The Reserve at Towne Lake.
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