Total health inspections
5
Connecticut average 5.7
Last Health inspection on Nov 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Nursing Home
The Willows
Tucked in the heart of Woodbridge, Connecticut, The Willows is an esteemed skilled nursing facility offering a comprehensive array of services, including top-notch nursing home care. With a focus on short-term rehabilitation and long-term care, The Willows serves as a trusted haven for individuals seeking post-hospital and restorative care. They proudly accept Medicare, Medicaid, and most private insurances, ensuring that nursing home prices remain accessible and transparent for their diverse community of residents. The devoted staff at The Willows is dedicated to serving the unique needs of individuals recovering from illness or injury.
The Willows holds a deep appreciation for veterans and honors their service with utmost respect and gratitude. To further alleviate financial concerns, they work closely with nursing home insurance providers, ensuring that residents have the peace of mind that comes with comprehensive coverage. The facility goes above and beyond to cater to the diverse needs of its residents, offering a wide range of services, from interpreter assistance and re-creation activities to coordinated transportation and discharge planning. The Willows takes pride in providing holistic care, with a focus on dietary and nutrition management, ensuring residents’ overall well-being is always prioritized.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
90
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
95.5%
Residents per day (avg)
85
Occupancy rate
95.5%
Residents per day (avg)
85
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
1% of new residents, usually for short-term rehab.
Typical stay
4 - 5 years
Private pay
60% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
39% of new residents, often for long-term daily care.
Typical stay
6 - 7 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$19.3M
Profit
$51.6K
Privately-owned community
Operated by a business corporation.
Home revenue
$19,315,141.00
Profit
$51,631.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$19.3M
Walk Score: 48 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Care Services
Accepts Medicaid
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
Short-Term Rehab
All Levels of Care
Programs & Activities
Specific Programs
Our Facility, Our Services, Good Times, Careers, Resources, Admissions, Preparing your stay, Schedule a Tour
Pricing & Financial Information
Health Inspection History
Inspections
Total health citations
25
Citations per inspection
5
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 25 citations resulted from standard inspections; and 4 of 25 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Connecticut averageConnecticut average: 0.3
Serious Health citations
0
0
100% better than Connecticut averageConnecticut average: 0.7
0 critical citations
0 serious citations
23 moderate citations
2 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Nov 14, 2025
Corrected
Nutrition moderate citation
Nov 14, 2025
Corrected
Pharmacy moderate citation
Nov 14, 2025
Corrected
Quality of Care moderate citation
Nov 14, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around New Haven
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
Leeway
+84%
+42%
+15%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
New Haven (East Rock)
60
-
23
KATZ, JAY
96.2%
$7,643,089.00
$3,576,451.00
46.8%
29
5.6490
-
21
-
+84%+42%+15%
The Willows
-69%
-20%
+14%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Woodbridge
90
-
48
KC DERBY CT AL OPCO JV LLC
95.5%
$19,305,596.00
$5,259,662.00
27.2%
85
3.1965
-
25
-
-69%-20%+14%
Whispering Pines Rehabilitation and Nursing Center
-21%
-2%
+5%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
East Haven
90
-
21
BARTOLOTTA, MICHAEL
87.8%
$14,613,504.00
$5,489,722.00
37.6%
77.70
3.8851
-
28
-
-21%-2%+5%
Mary Wade Home
-26%
+17%
+6%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
New Haven (Fair Haven)
139
A+
84
ADAMS, BARBARA
88.8%
$20,692,640.00
$9,415,119.00
45.5%
90
4.6391
2
40
-
-26%+17%+6%
New Haven Center for Nursing & Rehabilitation
+60%
-4%
-9%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
New Haven (Fair Haven Heights)
150
A+
45
-
76.2%
$14,523,260.00
$9,493,497.00
65.4%
125.30
3.8047
1
77
2
+60%-4%-9%
Leeway
Type of care:
SNF
AL
Community:
New Haven (East Rock)
Bed Count:
60
Operator:
KATZ, JAY
CCN:
75408
Occupancy:
96.2%
Home Revenue:
$7,643,089.00
Payroll Costs:
$3,576,451.00
Payroll %:
46.8%
Avg Residents/Day:
29
Overall Rating:
Adj Nurse Hours:
5.6490
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
21
RN share vs State Avg:
+84%
+84%
Staffing vs State Avg:
+42%
+42%
Occupancy vs State Avg:
+15%
+15%
The Willows
Type of care:
SNF
AL
Community:
Woodbridge
Bed Count:
90
Operator:
KC DERBY CT AL OPCO JV LLC
CCN:
75331
Occupancy:
95.5%
Home Revenue:
$19,305,596.00
Payroll Costs:
$5,259,662.00
Payroll %:
27.2%
Avg Residents/Day:
85
Overall Rating:
Adj Nurse Hours:
3.1965
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
25
RN share vs State Avg:
-69%
-69%
Staffing vs State Avg:
-20%
-20%
Occupancy vs State Avg:
+14%
+14%
Whispering Pines Rehabilitation and Nursing Center
Type of care:
SNF
AL
Community:
East Haven
Bed Count:
90
Operator:
BARTOLOTTA, MICHAEL
CCN:
75294
Occupancy:
87.8%
Home Revenue:
$14,613,504.00
Payroll Costs:
$5,489,722.00
Payroll %:
37.6%
Avg Residents/Day:
77.70
Overall Rating:
Adj Nurse Hours:
3.8851
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
28
RN share vs State Avg:
-21%
-21%
Staffing vs State Avg:
-2%
-2%
Occupancy vs State Avg:
+5%
+5%
Mary Wade Home
Type of care:
SNF
AL
Community:
New Haven (Fair Haven)
Bed Count:
139
Operator:
ADAMS, BARBARA
CCN:
75325
Occupancy:
88.8%
Home Revenue:
$20,692,640.00
Payroll Costs:
$9,415,119.00
Payroll %:
45.5%
Avg Residents/Day:
90
Overall Rating:
Adj Nurse Hours:
4.6391
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
40
RN share vs State Avg:
-26%
-26%
Staffing vs State Avg:
+17%
+17%
Occupancy vs State Avg:
+6%
+6%
New Haven Center for Nursing & Rehabilitation
Type of care:
SNF
AL
Community:
New Haven (Fair Haven Heights)
Bed Count:
150
CCN:
75397
Occupancy:
76.2%
Home Revenue:
$14,523,260.00
Payroll Costs:
$9,493,497.00
Payroll %:
65.4%
Avg Residents/Day:
125.30
Overall Rating:
Adj Nurse Hours:
3.8047
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
77
Severe Citations:
2
RN share vs State Avg:
+60%
+60%
Staffing vs State Avg:
-4%
-4%
Occupancy vs State Avg:
-9%
-9%Places of interest near The Willows
1.5 miles from city center — 3.56 miles to nearest hospital (Yale New Haven Children's Hospital)
225 Amity Rd, Woodbridge, CT 06525
Calculate Travel Distance to The Willows
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
145
Total Staff
86
Employees
59
Contractors
32,671
Total Hours (Quarter)
46
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 5 | 8.8 | Yes |
| Licensed Practical Nurse | 38 | 8.3 | Yes |
| Certified Nursing Assistant | 70 | 7.7 | Yes |
Staff by Category
Administration ⓘ
1 staff
7.8hs shift avg
Nursing Staff ⓘ
113 staff
7.9hs shift avg
Physicians & Practitioners ⓘ
14 staff
7.5hs shift avg
Therapy Services ⓘ
10 staff
7.9hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
6hs shift avg
Dietary Services ⓘ
0 staff
0hs shift avg
Other Services ⓘ
4 staff
7.5hs shift avg
Contractor Analysis
17.6%
of total hours from contractors
5,739 contractor hours this quarter
Respiratory Therapy Technician: 2
Physical Therapy Assistant: 3
Speech Language Pathologist: 3
Physical Therapy Aide: 2
Certified Nursing Assistant: 28
Licensed Practical Nurse: 17
Registered Nurse: 1
Qualified Social Worker: 3
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 42 | 28 | 70 | 15,264 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 21 | 17 | 38 | 7,075 | 91 | 100% | 8.3 |
| Clinical Nurse Specialist | 13 | 0 | 13 | 3,554 | 91 | 100% | 7.4 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,128 | 77 | 85% | 7.9 |
| Physical Therapy Aide | 0 | 2 | 2 | 1,114 | 75 | 82% | 7.9 |
| Registered Nurse | 4 | 1 | 5 | 1,070 | 83 | 91% | 8.8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 1,060 | 72 | 79% | 7.9 |
| Mental Health Service Worker | 4 | 0 | 4 | 975 | 70 | 77% | 7.5 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 495 | 63 | 69% | 7.9 |
| Administrator | 1 | 0 | 1 | 458 | 59 | 65% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 406 | 49 | 54% | 8.3 |
| Qualified Social Worker | 0 | 3 | 3 | 72 | 11 | 12% | 6 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
87 residents
Residents by payment source
Medicare
14 residents (16.1%)
Medicaid
58 residents (66.7%)
Private pay or other
15 residents (17.2%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.8
In line with Connecticut averageConnecticut average: 10.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.5
12% better than Connecticut averageConnecticut average: 21.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
19.0%
Percent of long-stay residents whose need for help with daily activities has increased
19.0%
In line with Connecticut averageConnecticut average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
13.8%
Percent of long-stay residents whose ability to move independently worsened
13.8%
28% better than Connecticut averageConnecticut average: 19.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.6%
9% better than Connecticut averageConnecticut average: 24.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.0%
Percent of long-stay residents experiencing one or more falls with major injury
2.0%
42% better than Connecticut averageConnecticut average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.4%
Percent of long-stay high risk residents with pressure ulcers
7.4%
61% worse than Connecticut averageConnecticut average: 4.6%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.5%
Percent of long-stay residents with a urinary tract infection
2.5%
47% worse than Connecticut averageConnecticut average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
11.9%
Percent of long-stay residents who lose too much weight
11.9%
89% worse than Connecticut averageConnecticut average: 6.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
45.1%
Percent of long-stay residents who have depressive symptoms
45.1%
198% worse than Connecticut averageConnecticut average: 15.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.8%
Percent of long-stay residents who received an antipsychotic medication
14.8%
14% better than Connecticut averageConnecticut average: 17.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
11% better than Connecticut averageConnecticut average: 87.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
In line with Connecticut averageConnecticut average: 93.5%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
3.63
Number of hospitalizations per 1,000 long-stay resident days.
3.63
73% worse than Connecticut averageConnecticut average: 2.10
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.60
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.60
5% worse than Connecticut averageConnecticut average: 1.53
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.6%
38% better than Connecticut averageConnecticut average: 70.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
71% better than Connecticut averageConnecticut average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
35% better than Connecticut averageConnecticut average: 69.8%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.5%
14% better than Connecticut averageConnecticut average: 25.0%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
39% worse than Connecticut averageConnecticut average: 11.1%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.7%
9% better than Connecticut averageConnecticut average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
42.7%
Percentage of residents at or above expected ability to care for themselves at discharge.
42.7%
20% worse than Connecticut averageConnecticut average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
67.2%
Rate of successful return to home or community from a skilled nursing facility.
67.2%
33% better than Connecticut averageConnecticut average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Willows based on CMS SNF Cost Reports.
Occupancy Rate
95.5%
↑ 2.8pp vs 2022
Net Income
$51,631
↑ ~$712K vs 2022
Total Payroll
$8,903,369
↑ ~$113K vs 2022
Profit Margin
0.3%
↑ 3.9pp vs 2022
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