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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Whispering Pines Rehabilitation and Nursing Center, nestled in East Haven, Connecticut, stands as a trusted haven for seniors and families seeking top-tier care. This exceptional home offers a comprehensive range of services, including post-acute care, long-term care, palliative care, hospice care, and restorative care, all diligently adhering to nursing home rules and regulations to ensure the utmost quality and safety. The facility’s commitment to excellence is reflected not only in its specialized clinical programs and cutting-edge technology but also in its dedication to providing engaging nursing home activities that elevate the overall living experience for residents.
The carefully crafted recreational programs, ranging from arts and crafts to music and physical health, create an enriching environment where seniors can thrive. Moreover, beyond providing exceptional medical care, Whispering Pines ensures that residents have ample opportunities to partake in enjoyable activities, enhancing their overall quality of life. With a reputation for excellence and a strong focus on comprehensive care, Whispering Pines Rehabilitation and Nursing Center offers a welcoming and fulfilling home for seniors, where they can feel secure and engaged in an environment that values their well-being above all else.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 25th out of 66 homes in Connecticut for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 26m per day | ▼ 38% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 1m per day | ▲ 22% State avg: 50m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 24m per day | ▲ 5% State avg: 2h 17m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 31m per day | ▲ 3% State avg: 3h 25m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 8m per day | ▲ 60% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 19m per day | ▼ 32% State avg: 28m per day · National avg: 29m per day |
Similar to the Connecticut average: 84%Key information about the people who lead and staff this community.
In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 116 | 19 | This facility has 511% more total deficiencies than a typical Connecticut nursing home (116 vs. CT avg 19).↑ 511% worse |
|
Deficiencies per year
Average deficiencies per year since 2019.
| 16.6 | 2.7 | This facility has 515% more deficiencies per year than a typical Connecticut nursing home (16.6 vs. CT avg 2.7).↑ 515% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 8.3 | 1.5 | This facility has 453% more deficiencies per inspection than a typical Connecticut nursing home (8.3 vs. CT avg 1.5).↑ 453% worse |
Inspections
| This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 14 | 13 | This facility has 8% more total inspections than a typical Connecticut nursing home (14 vs. CT avg 13).↑ 8% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Connecticut average 5.7
Last Health inspection on Feb 2025
Connecticut average 32
Connecticut average 5.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 28 citations resulted from standard inspections; and 11 of 28 resulted from complaint investigations.
100% better than Connecticut averageConnecticut average: 0.3
100% better than Connecticut averageConnecticut average: 0.7
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
9% more staff per resident than Connecticut average
7% better than Connecticut average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
13 total: 11 full-time employees and 2 contractors.
13
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursAssists with medical care and medications.
33 total: 21 full-time employees and 12 contractors.
33
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursHelps with daily care and mobility.
91 total: 58 full-time employees and 33 contractors.
91
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,453 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 58 | 33 | 91 | 18,027 | 92 | 100% | 8.3 |
| Licensed Practical Nurse | 21 | 12 | 33 | 6,994 | 92 | 100% | 8.2 |
| Registered Nurse | 11 | 2 | 13 | 2,235 | 92 | 100% | 8.3 |
| Dietitian | 3 | 0 | 3 | 1,082 | 90 | 98% | 7.5 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 929 | 68 | 74% | 7.4 |
| Dental Services Staff | 2 | 0 | 2 | 567 | 63 | 68% | 6.4 |
| Physical Therapy Aide | 2 | 0 | 2 | 492 | 65 | 71% | 7.2 |
| Administrator | 1 | 0 | 1 | 481 | 65 | 71% | 7.4 |
| Nurse Practitioner | 1 | 0 | 1 | 447 | 61 | 66% | 7.3 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 397 | 51 | 55% | 7.8 |
| Physical Therapy Assistant | 5 | 0 | 5 | 312 | 62 | 67% | 4.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 182 | 40 | 43% | 4.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 36 | 11 | 12% | 3.3 |
| Medical Director | 0 | 1 | 1 | 20 | 12 | 13% | 1.6 |
| RN Director of Nursing | 1 | 0 | 1 | 10 | 3 | 3% | 3.3 |
| Speech Language Pathologist | 1 | 0 | 1 | 5 | 1 | 1% | 4.8 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.3
11% better than Connecticut averageConnecticut average: 10.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.9
10% better than Connecticut averageConnecticut average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
12.2%
35% better than Connecticut averageConnecticut average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
17.4%
9% better than Connecticut averageConnecticut average: 19.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.0%
8% worse than Connecticut averageConnecticut average: 24.9%
Percent of long-stay residents experiencing one or more falls with major injury
7.5%
117% worse than Connecticut averageConnecticut average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
2.5%
45% better than Connecticut averageConnecticut average: 4.6%
Percent of long-stay residents with a urinary tract infection
1.8%
7% worse than Connecticut averageConnecticut average: 1.7%
Percent of long-stay residents who lose too much weight
6.8%
7% worse than Connecticut averageConnecticut average: 6.3%
Percent of long-stay residents who have depressive symptoms
1.6%
89% better than Connecticut averageConnecticut average: 15.2%
Percent of long-stay residents who received an antipsychotic medication
17.8%
In line with Connecticut averageConnecticut average: 17.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
14% better than Connecticut averageConnecticut average: 87.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than Connecticut averageConnecticut average: 93.5%
Number of hospitalizations per 1,000 long-stay resident days.
3.63
73% worse than Connecticut averageConnecticut average: 2.10
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.57
In line with Connecticut averageConnecticut average: 1.53
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
42% better than Connecticut averageConnecticut average: 70.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
29% better than Connecticut averageConnecticut average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.2%
33% better than Connecticut averageConnecticut average: 69.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
37.9%
52% worse than Connecticut averageConnecticut average: 25.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.3%
74% worse than Connecticut averageConnecticut average: 11.1%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Connecticut averageConnecticut average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
57.1%
6% better than Connecticut averageConnecticut average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
52.7%
In line with Connecticut averageConnecticut average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
39% of new residents, usually for short-term rehab.
53% of new residents, often for short stays.
9% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
79Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Whispering Pines Rehabilitation and Nursing Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #60 / 72Payroll — State benchmarkedThis home is ranked 60th out of 72 homes in Connecticut for payroll. Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Helen Byron is the licensed nursing home administrator at Whispering Pines Rehabilitation and Nursing Center. With over 20 years of experience in long term care, she holds a Masters degree in Social Work from SUNY at Buffalo and a nursing home administrator certificate from UCONN. Helen is dedicated to serving the employees, residents, and families of the community with warmth and professionalism.
1.1 miles from city center
Estimated distance in miles from East Haven's city center to Whispering Pines Rehabilitation and Nursing Center's address, calculated via Google Maps.
— 4.41 miles to nearest hospital (Yale Medicine Digestive Diseases)
Add your location
Whispering Pines Rehabilitation and Nursing Center is located in East Haven, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
| Leeway |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Haven (East Rock) | 60
Facility
60
CT AVG
112
Rank
#96 / 123 | 46.7% | -44% | 5.65 | +104% | +42% | $0 | 21 | 5.3 | - | 29 | - |
23
Facility
23
CT AVG
47
Rank
#201 / 264 | Jay Katz | $9.0M | $4.6M | 51.3% | 75408 | ||||
| Whispering Pines Rehabilitation and Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | East Haven (Momauguin) | 90
Facility
90
CT AVG
112
Rank
#71 / 123 | 80.0% | -5% | 3.89 | -25% | -2% | $0 | 28 | 3.1 | - | 72 | - |
21
Facility
21
CT AVG
47
Rank
#208 / 264 | Michael Bartolotta | $14.8M | $7.2M | 48.4% | 75294 | ||||
| Mary Wade Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Haven (Fair Haven) | 139
Facility
139
CT AVG
112
Rank
#31 / 123 | - | - | 4.64 | -12% | +17% | $20.1k | 40 | 8.0 | - | 23 | A+ |
84
Facility
84
CT AVG
47
Rank
#25 / 264 | Barbara Adams | $23.9M | $12.0M | 50.4% | 75325 | ||||
| New Haven Center for Nursing & Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Haven (Fair Haven Heights) | 150
Facility
150
CT AVG
112
Rank
#23 / 123 | 82.0% | -2% | 3.80 | +72% | -4% | $24.1k | 77 | 7.0 | 2 | 123 | A+ |
45
Facility
45
CT AVG
47
Rank
#143 / 264 | - | $14.5M | $13.4M | 92.3% | 75397 | ||||
| Advanced Center for Nursing and Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Haven (The Hill) | 226
Facility
226
CT AVG
112
Rank
#8 / 123 | 89.4% | +6% | 3.94 | - | +38% | -1% | $53.3k | 69 | 4.6 | 3 | 202 | A+ |
85
Facility
85
CT AVG
47
Rank
#18 / 264 | Esther Gewirtz | $30.0M | $19.8M | 66% | 75348 |
Whispering Pines Rehabilitation and Nursing Center is in the Momauguin neighborhood of East Haven.
The team at Whispering Pines Rehabilitation and Nursing Center speaks Italian and Spanish.
Whispering Pines Rehabilitation and Nursing Center has a walk score of 21. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to CT state health department records, Whispering Pines Rehabilitation and Nursing Center's license number is 2443.
According to CT state health department records, Whispering Pines Rehabilitation and Nursing Center's license expires on March 31, 2026.
Whispering Pines Rehabilitation and Nursing Center's occupancy is 80%.
Yes — there are 3 photos of Whispering Pines Rehabilitation and Nursing Center in the photo gallery on this page.
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