Total health inspections
5
Connecticut average 5.7
Last Health inspection on Nov 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
The Willows
Nursing Home in New Haven
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Willows
Nursing Home in New Haven
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Tucked in the heart of Woodbridge, Connecticut, The Willows is an esteemed skilled nursing facility offering a comprehensive array of services, including top-notch nursing home care. With a focus on short-term rehabilitation and long-term care, The Willows serves as a trusted haven for individuals seeking post-hospital and restorative care. They proudly accept Medicare, Medicaid, and most private insurances, ensuring that nursing home prices remain accessible and transparent for their diverse community of residents. The devoted staff at The Willows is dedicated to serving the unique needs of individuals recovering from illness or injury.
The Willows holds a deep appreciation for veterans and honors their service with utmost respect and gratitude. To further alleviate financial concerns, they work closely with nursing home insurance providers, ensuring that residents have the peace of mind that comes with comprehensive coverage. The facility goes above and beyond to cater to the diverse needs of its residents, offering a wide range of services, from interpreter assistance and re-creation activities to coordinated transportation and discharge planning. The Willows takes pride in providing holistic care, with a focus on dietary and nutrition management, ensuring residents’ overall well-being is always prioritized.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 61st out of 70 homes in Connecticut.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 61st out of 70 homes in Connecticut.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 12m per day
vs Connecticut avg
-20%
Standout metric
RN (Weekend) is +11% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 43m per day | ■ Avg State avg: 42m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 58m per day | ▼ 14% State avg: 2h 17m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 15m per day | ▼ 5% State avg: 3h 25m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 20% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 31m per day | ▲ 11% State avg: 28m per day · National avg: 29m per day |
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
90
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
95.5%
Avg. Length of Stay
109 days
Occupancy rate
95.5%
Avg. Length of Stay
109 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
1% of new residents, usually for short-term rehab.
Typical stay
4 - 5 years
Private pay
60% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
39% of new residents, often for long-term daily care.
Typical stay
6 - 7 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$19.3M
Profit
$51.6K
Privately-owned community
Operated by a business corporation.
Home revenue
$19.3M
Profit
$51.6K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$19.3M
Walk Score: 48 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Accept Medicaid
Accept Medicare
Rehabilitation Services
Respite Care
Short-Term Rehab
Skilled Nursing
Specific ProgramsOur Facility, Our Services, Good Times, Careers, Resources, Admissions, Preparing your stay, Schedule a Tour
Health Inspection History
Inspections
Total health citations
25
Connecticut average 32
Citations per inspection
5
Connecticut average 5.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 25 citations resulted from standard inspections; and 4 of 25 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Connecticut averageConnecticut average: 0.3
Serious Health citations
0
0
100% better than Connecticut averageConnecticut average: 0.7
0 critical citations
0 serious citations
23 moderate citations
2 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 14, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 14, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 14, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 14, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Nov 14, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Nov 14, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 14, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 14, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around New Haven The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
Filter by care type
| Leeway |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Haven (East Rock) | 60 | 96.2% | +15% | 5.65 | +84% | +42% | 0 | 21 | 5.3 | 0 | 29 | - | 23 | Katz, Jay | $7.6M | $3.6M | 46.8% | 75408 | ||||
| The Willows |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Woodbridge | 90 | 95.5% | +14% | 3.20 | -69% | -20% | 0 | 25 | 5.0 | 0 | 85 | - | 48 | Kc Derby Ct Al Opco Jv Llc | $19.3M | $5.3M | 27.2% | 75331 | ||||
| Whispering Pines Rehabilitation and Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | East Haven (Momauguin) | 90 | 87.8% | +5% | 3.89 | -21% | -2% | 0 | 28 | 3.1 | 0 | 78 | - | 21 | Bartolotta, Michael | $14.6M | $5.5M | 37.6% | 75294 | ||||
| Mary Wade Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Haven (Fair Haven) | 139 | 88.8% | +6% | 4.64 | -26% | +17% | 2 | 40 | 8.0 | 0 | 90 | A+ | 84 | Adams, Barbara | $20.7M | $9.4M | 45.5% | 75325 | ||||
| New Haven Center for Nursing & Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Haven (Fair Haven Heights) | 150 | 76.2% | -9% | 3.80 | +60% | -4% | 1 | 77 | 7.0 | 2 | 125 | A+ | 45 | - | $14.5M | $9.5M | 65.4% | 75397 |
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Places of interest near The Willows
1.5 miles from city center
Estimated distance in miles from Woodbridge's city center to The Willows's address, calculated via Google Maps.
— 3.56 miles to nearest hospital (Yale New Haven Children's Hospital)
Calculate Travel Distance to The Willows
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
145
Employees
86
Contractors
59
Staff to resident ratio
1.67:1
11% worse than Connecticut averageConnecticut average ratio: 1.88:1
Avg staff/day
46
Average shift
7.8 hours
0% compared with Connecticut averageConnecticut average: 7.5 hours
Total staff hours (quarter)
32,671
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
5
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
38
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
70
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
17.6%
5,739 contractor hours this quarter
Certified Nursing Assistant: 28
Licensed Practical Nurse: 17
Physical Therapy Assistant: 3
Speech Language Pathologist: 3
Qualified Social Worker: 3
Respiratory Therapy Technician: 2
Physical Therapy Aide: 2
Registered Nurse: 1
Staff by category
| Certified Nursing Assistant | 42 | 28 | 70 | 15,264 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 21 | 17 | 38 | 7,075 | 91 | 100% | 8.3 |
| Clinical Nurse Specialist | 13 | 0 | 13 | 3,554 | 91 | 100% | 7.4 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,128 | 77 | 85% | 7.9 |
| Physical Therapy Aide | 0 | 2 | 2 | 1,114 | 75 | 82% | 7.9 |
| Registered Nurse | 4 | 1 | 5 | 1,070 | 83 | 91% | 8.8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 1,060 | 72 | 79% | 7.9 |
| Mental Health Service Worker | 4 | 0 | 4 | 975 | 70 | 77% | 7.5 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 495 | 63 | 69% | 7.9 |
| Administrator | 1 | 0 | 1 | 458 | 59 | 65% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 406 | 49 | 54% | 8.3 |
| Qualified Social Worker | 0 | 3 | 3 | 72 | 11 | 12% | 6 |
70 Certified Nursing Assistant
% of Days
100%
38 Licensed Practical Nurse
% of Days
100%
13 Clinical Nurse Specialist
% of Days
100%
3 Speech Language Pathologist
% of Days
85%
2 Physical Therapy Aide
% of Days
82%
5 Registered Nurse
% of Days
91%
3 Physical Therapy Assistant
% of Days
79%
4 Mental Health Service Worker
% of Days
77%
2 Respiratory Therapy Technician
% of Days
69%
1 Administrator
% of Days
65%
1 Nurse Practitioner
% of Days
54%
3 Qualified Social Worker
% of Days
12%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
87
Medicare
14
16.1% of residents
Medicaid
58
66.7% of residents
Private pay or other
15
17.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.8
In line with Connecticut averageConnecticut average: 10.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.5
12% better than Connecticut averageConnecticut average: 21.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
19.0%
Percent of long-stay residents whose need for help with daily activities has increased
19.0%
In line with Connecticut averageConnecticut average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
13.8%
Percent of long-stay residents whose ability to move independently worsened
13.8%
28% better than Connecticut averageConnecticut average: 19.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.6%
9% better than Connecticut averageConnecticut average: 24.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.0%
Percent of long-stay residents experiencing one or more falls with major injury
2.0%
42% better than Connecticut averageConnecticut average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.4%
Percent of long-stay high risk residents with pressure ulcers
7.4%
61% worse than Connecticut averageConnecticut average: 4.6%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.5%
Percent of long-stay residents with a urinary tract infection
2.5%
47% worse than Connecticut averageConnecticut average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
11.9%
Percent of long-stay residents who lose too much weight
11.9%
89% worse than Connecticut averageConnecticut average: 6.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
45.1%
Percent of long-stay residents who have depressive symptoms
45.1%
198% worse than Connecticut averageConnecticut average: 15.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.8%
Percent of long-stay residents who received an antipsychotic medication
14.8%
14% better than Connecticut averageConnecticut average: 17.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
11% better than Connecticut averageConnecticut average: 87.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
In line with Connecticut averageConnecticut average: 93.5%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
3.63
Number of hospitalizations per 1,000 long-stay resident days.
3.63
73% worse than Connecticut averageConnecticut average: 2.10
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.60
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.60
5% worse than Connecticut averageConnecticut average: 1.53
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.6%
38% better than Connecticut averageConnecticut average: 70.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
71% better than Connecticut averageConnecticut average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
35% better than Connecticut averageConnecticut average: 69.8%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.5%
14% better than Connecticut averageConnecticut average: 25.0%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
39% worse than Connecticut averageConnecticut average: 11.1%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.7%
9% better than Connecticut averageConnecticut average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
42.7%
Percentage of residents at or above expected ability to care for themselves at discharge.
42.7%
20% worse than Connecticut averageConnecticut average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
67.2%
Rate of successful return to home or community from a skilled nursing facility.
67.2%
33% better than Connecticut averageConnecticut average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Willows based on CMS SNF Cost Reports.
Occupancy Rate
95.5%
↑ 2.8pp vs 2022
Net Income
$51.6K
↑ ~$712.1K vs 2022
Total Payroll
$8.9M
↑ ~$113.0K vs 2022
Profit Margin
0.3%
↑ 3.9pp vs 2022
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