The Windsor at Ortega
Independent Living, Assisted Living, Memory Care & Respite Care · Jacksonville, FL
The Windsor at Ortega
Independent Living, Assisted Living, Memory Care & Respite Care · Jacksonville, FL
The Windsor at Ortega accepts Medicaid and Medicare.
A proud member of the Legend Senior Living Group, The Windsor at Ortega is an upscale community located in Jacksonville that is strategically located near neighboring town centers and medical centers. The Windsor at Ortega strives to provide a luxurious community by offering a modern approach to senior living that is accessible to world-class healthcare. The assisted living community strives to change the meaning of aging for all its residents by encouraging them to still live life on their own terms and choose the lifestyle that they prefer.
Management boasts a team of dedicated professionals who are available to attend to all seniors 24 hours a day. The Windsor at Ortega is considered the most coveted assisted living community in Jacksonville, and one that has been trusted by many families over the years. A few of the all-inclusive amenities include an emergency call system in each room; supervision and assistance with day-to-day activities; assistance with the coordination of medical appointments, among others; and daily housekeeping and linen service, among others. These all-inclusive amenities are centered on providing an active lifestyle for the residents.
120-bed community Rank #256 / 1074Bed count — State benchmarkedThis home is ranked 256th out of 1074 homes in Florida. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 36 / 100 Rank #817 / 1486Walk Score — State benchmarkedThis home is ranked 817th out of 1486 homes in Florida. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Florida facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility TypeAssisted Living Facility
StatusLicensed
IssuanceFebruary 8, 2025
ExpirationJuly 2, 2027
CountyDuval
License Number12509
AccreditationsCARF, Joint Commission, AHCA, NCQA
The Windsor at Ortega is legally operated by Roosevelt Alf, Llc, and administered by Lisa Ellen Doerler.
Management CompanyLEGEND SENIOR LIVING, LLC
Profit StatusFor-profit
Private
120 units
Total beds
120 units
Emergency SystemsYes
Staffing
Key information about the people who lead and staff this community.
English
Spanish
Accept Medicaid
Accept Medicare
Rehabilitation Services
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
Home Care
Library
Spa
Patio
Transportation
Housekeeping
Specific ProgramsTools, Dashboards, Ambulatory Surgical Centers, Assisted Living Facilities, Health Plans - Commercial HMO/PPOs/Marketplace Summary, Health Plans - Medicaid Health Plans Summary, Health Plans - Medicare HMO Summary, Home Health Agencies, Hospitals, Medicaid Health Plan Report Cards, Physicians, Locate Facility, Proximity Search
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2014 · 12 years of data
22 citations
20 inspections
2 fines
$1.0K fined
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.
9 points above the Florida average for assisted living residences (83/100)
Rank #237 / 876 in Florida Inspection Score — State benchmarked This home is ranked 237th out of 876 homes in Florida. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. Inspection score: 92 out of 100. Letter grade A-. 9 points above the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
2vs 5 avg↓ 60% fewer than FL avg
-
$1kvs $11.6k↓ 91% lower than FL avg
Data reflects the most recent 12 years (since 2014).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2014 vs. Florida state average
Overall vs. FL average
0 Worse
No metrics in this bucket.
6 Better
Metrics better than Florida average:
• Total citations (33% below)
• Citations per year (36% below)
• Citations per inspection (15% below)
• Total inspections (23% below)
• Inspections with citations (50% below)
• Inspection citation rate (35% below)
• Total citations (33% below)
• Citations per year (36% below)
• Citations per inspection (15% below)
• Total inspections (23% below)
• Inspections with citations (50% below)
• Inspection citation rate (35% below)
Latest Inspection
February 3, 2025
Complaint Investigation
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 22 | 33 | This facility has 33% fewer total citations than a typical Florida assisted living residence (22 vs. FL avg 33).↓ 33% better Rank #337 / 919 Total citations — State benchmarked This home is ranked 337th out of 919 homes in Florida. Shows this facility's total citations compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per year
Average citations per year since 2014.
| 1.8 | 2.8 | This facility has 36% fewer citations per year than a typical Florida assisted living residence (1.8 vs. FL avg 2.8).↓ 36% better |
|
Citations per inspection
Average citations per inspection.
| 1.1 | 1.3 | This facility has 15% fewer citations per inspection than a typical Florida assisted living residence (1.1 vs. FL avg 1.3).↓ 15% better Rank #331 / 919 Citations per inspection — State benchmarked This home is ranked 331st out of 919 homes in Florida. Shows this facility's citations per inspection compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 20 | 26 | This facility has 23% fewer total inspections than a typical Florida assisted living residence (20 vs. FL avg 26).↓ 23% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 8 | 16 | This facility has 50% fewer inspections with citations than a typical Florida assisted living residence (8 vs. FL avg 16).↓ 50% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 40% | 62% | This facility has 22 percentage points lower inspection citation rate than a typical Florida assisted living residence (40% vs. FL avg 62%).↓ 22% better Rank #220 / 919 Inspection citation rate — State benchmarked This home is ranked 220th out of 919 homes in Florida. Shows this facility's % of inspections with citations compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The most recent inspection on February 3, 2025, found no deficiencies during a complaint investigation and complaint inspection.
- Past deficiencies involved training issues, including do not resuscitate orders and staff in-service, plus background screening and resident care elopement standards.
- Multiple inspections from 2014 to 2021 cited repeated deficiencies in training, background screening, and food service dietary standards.
What does this home offer?
Pets Allowed
Room Sizes: 278 - 375 / 319 - 461 / 407 - 449 / 414 - 431 / 474 - 524 / 573 - 800 sq. ft
Housing Options: Suite / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Activities in this home
- Arts and Crafts
- Cooking Classes
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Other
- Shopping
- Social Events & Outings
- Theater & Movies
- Yoga
Living Spaces & Floor Plans for The Windsor at Ortega
Places of interest near The Windsor at Ortega
6.4 miles from city center
Estimated distance in miles from Jacksonville's city center to The Windsor at Ortega's address, calculated via Google Maps.
Calculate Travel Distance to The Windsor at Ortega
Add your location
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Financial Assistance for
Independent Living in Florida
The Windsor at Ortega is located in Jacksonville, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about The Windsor at Ortega
What neighborhood is The Windsor at Ortega in?
The Windsor at Ortega is in the Southwest neighborhood of Jacksonville.
What languages are spoken at The Windsor at Ortega?
The team at The Windsor at Ortega speaks English and Spanish.
Who is the owner of The Windsor at Ortega?
The Windsor at Ortega is legally operated by Roosevelt Alf, Llc, and administered by Lisa Ellen Doerler.
Is The Windsor at Ortega in a walkable area?
The Windsor at Ortega has a walk score of 36. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of The Windsor at Ortega?
According to FL state health department records, The Windsor at Ortega's license number is 12509.
When does The Windsor at Ortega's license expire?
According to FL state health department records, The Windsor at Ortega's license expires on July 2, 2027.
What payment types does The Windsor at Ortega accept?
The Windsor at Ortega accepts Other.
Guides for Better Senior Living
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