The Windsor at Ortega

Independent Living, Assisted Living & Memory Care · Jacksonville, FL

5939 Roosevelt Blvd, Jacksonville, FL 32244 View map

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The Windsor at Ortega accepts Medicaid and Medicare.

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The Windsor at Ortega accepts Medicaid and Medicare.

Overview of The Windsor at Ortega

A proud member of the Legend Senior Living Group, The Windsor at Ortega is an upscale community located in Jacksonville that is strategically located near neighboring town centers and medical centers. The Windsor at Ortega strives to provide a luxurious community by offering a modern approach to senior living that is accessible to world-class healthcare. The assisted living community strives to change the meaning of aging for all its residents by encouraging them to still live life on their own terms and choose the lifestyle that they prefer.

Management boasts a team of dedicated professionals who are available to attend to all seniors 24 hours a day. The Windsor at Ortega is considered the most coveted assisted living community in Jacksonville, and one that has been trusted by many families over the years. A few of the all-inclusive amenities include an emergency call system in each room; supervision and assistance with day-to-day activities; assistance with the coordination of medical appointments, among others; and daily housekeeping and linen service, among others. These all-inclusive amenities are centered on providing an active lifestyle for the residents.

(904) 777-6200 contactus@ahca.myflorida.com

120-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 36 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Facility TypeAssisted Living Facility

StatusLicensed

IssuanceFebruary 8, 2025

ExpirationFebruary 7, 2027

CountyDuval

License Number12509

AccreditationsCARF, Joint Commission, AHCA, NCQA

The Windsor at Ortega is legally operated by Roosevelt Alf, Llc, and administrated by Lisa Ellen Doerler.

Management CompanyLEGEND SENIOR LIVING, LLC

Profit StatusFor-Profit

Private

120 units

Total beds

120 units

Emergency SystemsYes

Staffing

Key information about the people who lead and staff this community.

English Spanish

Accept Medicaid

Accept Medicare

Rehabilitation Services

Respite Care

Licensed Nurses/CNAs

24-Hour Staffing

Home Care

Library

Spa

Patio

Transportation

Housekeeping

Specific ProgramsTools, Dashboards, Ambulatory Surgical Centers, Assisted Living Facilities, Health Plans - Commercial HMO/PPOs/Marketplace Summary, Health Plans - Medicaid Health Plans Summary, Health Plans - Medicare HMO Summary, Home Health Agencies, Hospice, Hospitals, Medicaid Health Plan Report Cards, Physicians, Locate Facility, Proximity Search

Since 2014 · 12 years of data 22 citations 20 inspections 2 fines $1.0K fined

Inspection Score

9 points above the Florida average for assisted living residences (83/100)

Legal Actions Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.

This Facility FL Average vs. FL Avg

Fines Total number of fines issued.
2
vs 5 avg
↓ 60% fewer than FL avg
Total amount fined Total dollar amount of fines issued.
$1k
vs $11.6k
↓ 91% lower than FL avg

Data reflects the most recent 12 years (since 2014).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2014 vs. Florida state average

Overall vs. FL average

Latest Inspection February 3, 2025 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	FL Average	vs. FL Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	22	33	This facility has 33% fewer total citations than a typical Florida assisted living residence (22 vs. FL avg 33).↓ 33% better Rank #337 / 919 Total citations — State benchmarked This home is ranked 337th out of 919 homes in Florida. Shows this facility's total citations compared to the Florida average among 919 comparable communities in the ranking pool.
Citations per year Average citations per year since 2014.	1.8	2.8	This facility has 36% fewer citations per year than a typical Florida assisted living residence (1.8 vs. FL avg 2.8).↓ 36% better
Citations per inspection Average citations per inspection.	1.1	1.3	This facility has 15% fewer citations per inspection than a typical Florida assisted living residence (1.1 vs. FL avg 1.3).↓ 15% better Rank #331 / 919 Citations per inspection — State benchmarked This home is ranked 331st out of 919 homes in Florida. Shows this facility's citations per inspection compared to the Florida average among 919 comparable communities in the ranking pool.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	FL Average	vs. FL Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	20	26	This facility has 23% fewer total inspections than a typical Florida assisted living residence (20 vs. FL avg 26).↓ 23% better
Inspections with citations Inspections that resulted in at least one regulatory citation.	8	16	This facility has 50% fewer inspections with citations than a typical Florida assisted living residence (8 vs. FL avg 16).↓ 50% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	40%	62%	This facility has 22 percentage points lower inspection citation rate than a typical Florida assisted living residence (40% vs. FL avg 62%).↓ 22% better Rank #220 / 919 Inspection citation rate — State benchmarked This home is ranked 220th out of 919 homes in Florida. Shows this facility's % of inspections with citations compared to the Florida average among 919 comparable communities in the ranking pool.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on February 3, 2025, found no deficiencies during a complaint investigation and complaint inspection.
Past deficiencies involved training issues, including do not resuscitate orders and staff in-service, plus background screening and resident care elopement standards.
Multiple inspections from 2014 to 2021 cited repeated deficiencies in training, background screening, and food service dietary standards.

Show Inspection Reports

What does this home offer?

Pets Allowed

Room Sizes: 278 - 375 / 319 - 461 / 407 - 449 / 414 - 431 / 474 - 524 / 573 - 800 sq. ft

Housing Options: Suite / 1 Bed / 2 Bed

Building Type: Two-story

Transportation Services

Fitness and Recreation

Activities in this home

Arts and Crafts
Cooking Classes
Dancing
Exercise Classes
Games & Cards
Gardening
Music Programs
Other
Shopping
Social Events & Outings
Theater & Movies
Yoga

Living Spaces & Floor Plans for The Windsor at Ortega

The Windsor At Ortega P3

The Windsor At Ortega P4

The Windsor At Ortega P1

The Windsor At Ortega P2

10.0 miles from city center Estimated distance in miles from Jacksonville's city center to The Windsor at Ortega's address, calculated via Google Maps. — 4.46 miles to nearest hospital (St Vincent's Mammography)

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Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled

General Florida resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common.

Benefits

In-home care (6-8 hours/day) Assisted living Respite (240 hours/year) Case management

Community Care for the Elderly (CCE)

Florida CCE

Age 60+

General Florida resident, at risk of nursing home.

Income Limits ~$2,000/month varies

Asset Limits $5,000 individual

Limited funding; regional variation.

Benefits

Homemaker services (3-5 hours/week) Adult day care (~$60/day) Respite (up to 10 days/year)

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+

General Florida resident, at risk of nursing home placement; caregiver must be approved.

Income Limits (2025) ~$2,829/month individual, aligned with Medicaid thresholds

Asset Limits ~$2,000 (individual); varies by case manager discretion.

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Benefits

Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month)

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+

General Florida resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled

General Florida resident, living in approved facility, receiving SSI or low-income.

Income Limits (2025) ~$1,004/month individual, including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific facility types; ~$78.40/month max supplement.

Benefits

Cash payment (~$78.40/month) for room/board or personal needs in facilities

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The Windsor at Ortega	IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Jacksonville (Southwest)	120 Facility 120 FL AVG 90 Rank #262 / 1073	Yes	36 Facility 36 FL AVG 40 Rank #816 / 1485	Roosevelt Alf, LLC	20	40% Facility 40% FL AVG 61.5% Rank #220 / 919	22 Facility 22 FL AVG 33 Rank #337 / 919	1.1 Facility 1.1 FL AVG 1.3 Rank #331 / 919	For-Profit	$1,000	Lisa Ellen Doerler	Suite / 1 Bed / 2 Bed	-
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What neighborhood is The Windsor at Ortega in?

The Windsor at Ortega is in the Southwest neighborhood of Jacksonville.

What languages are spoken at The Windsor at Ortega?

The team at The Windsor at Ortega speaks English and Spanish.

Who is the owner of The Windsor at Ortega?

The legal owner and operator of The Windsor at Ortega is Roosevelt Alf, Llc.

Is The Windsor at Ortega in a walkable area?

The Windsor at Ortega has a walk score of 36. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of The Windsor at Ortega?

According to FL state health department records, The Windsor at Ortega's license number is 12509.

When does The Windsor at Ortega's license expire?

According to FL state health department records, The Windsor at Ortega's license expires on February 7, 2027.

What payment types does The Windsor at Ortega accept?

The Windsor at Ortega accepts Other.

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The Windsor at Ortega