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Towne Centre Living is a 274-bed licensed assisted living and memory care community at 7250 Arthur Blvd in Merrillville, Indiana. Administered by Rikki Ford, the Lake County facility provides a full spectrum of senior care, including specialized memory support, short-term respite stays, and rehabilitation services.
The community operates as a state-licensed residential facility under Indiana’s Assisted Living Waiver Program, allowing eligible Medicaid participants to access long-term care services. While the community does not receive federal CMS star ratings, current 2026 filings show that the facility maintains a citations-per-inspection rate of zero based on its most recent standard health and safety surveys. Occupancy is approximately 77%, reflecting steady local demand for its studio, one-bedroom, and two-bedroom apartments.
Support is provided 24/7 by a team of licensed nurses and personal care assistants who manage medication administration, diabetic monitoring, and assistance with activities of daily living. The clinical team coordinates a range of specialized on-site medical services, including outpatient physical, occupational, and speech therapies, alongside psychiatric care and podiatry. Residents in the secure memory care neighborhood receive person-centered support designed to promote cognitive engagement and emotional well-being through structured routines and 24-hour supervision.
The community is designed around a central atrium with interior balconies and lounges, ensuring residents can enjoy light-filled communal spaces regardless of the weather. Residents live in pet-friendly apartments that include all utilities and high-speed cable, with weekly housekeeping and personal laundry provided.
Daily life at the facility is supported by several specialized spaces. A large activities center for billiards and games, a private movie theater, a library, and a coffee nook serve as social hubs. For wellness and recreation, the campus features a grand piano for live music, a community dance floor, and a full-service beauty salon and barber shop. Dining services provide three dietitian-approved meals daily in a social setting, with snacks and beverages available at all times. The campus also features secure outdoor courtyards and walking paths, while scheduled transportation is provided for medical appointments, local shopping, and group excursions in the Merrillville area.
Those seeking a large-scale, Medicaid-eligible community with a broad range of social programs and integrated medical services may find this setting appropriate. Interested parties should contact the administrator directly to discuss current staffing ratios and schedule an in-person tour to assess the 2026 quality performance and residential neighborhoods firsthand.
Higher than the Indiana average: 68.1%Towne Centre Assisted Living LLC is legally operated by Towne Centre Assisted Living Llc, and administrated by Rikki Ford.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Indiana state average. See the assisted living residences benchmark below for the typical Indiana score; higher is better.
Well below the Indiana average for assisted living residences.
Indiana assisted living residences benchmark: C 74/100
Inspection score: 58 out of 100. Letter grade F. Well below the Indiana average for assisted living residences.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 54 | 36 | This facility has 50% more total deficiencies than a typical Indiana assisted living residence (54 vs. IN avg 36).↑ 50% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 13.5 | 9 | This facility has 50% more deficiencies per year than a typical Indiana assisted living residence (13.5 vs. IN avg 9).↑ 50% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.8 | 1.9 | This facility has 47% more deficiencies per inspection than a typical Indiana assisted living residence (2.8 vs. IN avg 1.9).↑ 47% worse |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 19 | 19 | This facility has total visits in line with the Indiana average (19 vs. IN avg 19).— At avg |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 11 | 7 | This facility has 57% more inspections with deficiencies than a typical Indiana assisted living residence (11 vs. IN avg 7).↑ 57% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 58% | 37% | This facility has 21 percentage points higher inspection deficiency rate than a typical Indiana assisted living residence (58% vs. IN avg 37%).↑ 21% worse |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 19 | 13 | This facility has 46% more inspections than a typical Indiana assisted living residence (19 vs. IN avg 13).↑ 46% worse |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 11 | 5 | This facility has 120% more total complaints than a typical Indiana assisted living residence (11 vs. IN avg 5).↑ 120% worse |
|
Complaints per year
Average complaints per year since 2022.
| 2.8 | 1.3 | This facility has 115% more complaints per year than a typical Indiana assisted living residence (2.8 vs. IN avg 1.3).↑ 115% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 24, 2025, found no deficiencies related to the complaint investigated. Earlier inspections showed a pattern of deficiencies primarily involving medication administration, clinical documentation, service plan updates, and sanitation issues. Some investigations substantiated complaints about failure to notify physicians and families of condition changes, incomplete follow-up care, and inadequate supervision leading to resident safety concerns. Enforcement actions such as staff suspension and termination occurred in response to substantiated verbal abuse, but fines or license suspensions were not listed in the available reports. The facility’s inspection history shows some improvement with recent investigations finding no deficiencies, following a period of mixed compliance.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
1.1 miles from city center
Estimated distance in miles from Merrillville's city center to Towne Centre Assisted Living LLC's address, calculated via Google Maps.
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Towne Centre Assisted Living LLC is located in MERRILLVILLE, Indiana.
Here are the financial assistance programs available to residents in Indiana.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
| Towne Centre Assisted Living LLC |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Merrillville (Ross Township) | 274 | No | 45 | - | 1
Facility
1
IN AVG
8
Rank
#128 / 361 |
77.4%
Facility
77.4%
IN AVG
65.6%
Rank
#111 / 414 | - | Rikki Ford | Towne Centre Assisted Living LLC | Carmella Owens | 19 | 11
Facility
11
IN AVG
4.7
Rank
#335 / 352 | 54
Facility
54
IN AVG
34.7
Rank
#303 / 385 | 2.8
Facility
2.8
IN AVG
2.6
Rank
#258 / 385 |
| Spring Mill Health Campus |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Merrillville | 169 | Yes | 25 | Private Rooms / Semi-Private Rooms | 1
Facility
1
IN AVG
8
Rank
#128 / 361 |
36.1%
Facility
36.1%
IN AVG
65.6%
Rank
#392 / 414 | A+ | Lakeithia Webb | Major Hospital | Michelle Ashford | 16 | 7
Facility
7
IN AVG
4.7
Rank
#266 / 352 | 106
Facility
106
IN AVG
34.7
Rank
#375 / 385 | 4.6
Facility
4.6
IN AVG
2.6
Rank
#338 / 385 |
| Belvedere Senior Housing |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Merrillville | 140 | Yes | 10 | Studio / 1 Bed | 10
Facility
10
IN AVG
8
Rank
#93 / 361 |
85.7%
Facility
85.7%
IN AVG
65.6%
Rank
#54 / 414 | A+ | Stephanie Westphal | Belvedere Slf LLC | Michelle Hynek | 11 | 7
Facility
7
IN AVG
4.7
Rank
#266 / 352 | 30
Facility
30
IN AVG
34.7
Rank
#208 / 385 | 2.7
Facility
2.7
IN AVG
2.6
Rank
#247 / 385 |
| Virginia Place |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Merrillville | - | No | 43 | - | - | - | - | - | - | - | - | - | - | - |
| Village Green Active Sr Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Merrillville | - | Yes | 20 | - | - | - | - | - | - | - | - | - | - | - |
Towne Centre Assisted Living LLC is in the Ross Township neighborhood of MERRILLVILLE.
Carmella Owens is the Director of Nursing at Towne Centre Assisted Living LLC.
Towne Centre Assisted Living LLC has a walk score of 45. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to IN state health department records, Towne Centre Assisted Living LLC's license number is 25-002392-1.
According to IN state health department records, Towne Centre Assisted Living LLC's license expires on February 28, 2026.
Towne Centre Assisted Living LLC's occupancy is 77%.
Rikki Ford is the administrator of Towne Centre Assisted Living LLC.
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