Truewood by Merrill, New Bern
Assisted Living, Independent Living & Memory Care · New Bern, NC

Truewood by Merrill, New Bern

Assisted Living, Independent Living & Memory Care · New Bern, NC

Overview of Truewood by Merrill, New Bern

Truewood by Merrill, New Bern offers a variety of living options and many comforts of home, quality care, and engaging activities, providing residents with numerous opportunities to connect with others. The community offers a range of floor plans, with scheduled transportation, 24-hour staffing, and weekly housekeeping services.

Truewood by Merrill, New Bern’s Truewood Dining Program keeps up with residents’ schedules, providing fresh and healthy meals prepared by the culinary team. The community strives to help residents live a full and happy life built around their delights and hobbies, with a multitude of activity options, including fitness classes, learning opportunities, and numerous outings. The community also features a full-length outdoor shuffleboard court, a qualifying horseshoe court, and a putting green, allowing residents to stay active and engaged. Truewood by Merrill, New Bern goes beyond senior housing, providing a distinctive lifestyle filled with friendships, endless activities, and exceptional attention to detail, including restaurant-style dining, a clubhouse with various amenities, and a wealth of thoughtfully designed services and amenities.

(252) 632-0240

Types of Care at Truewood by Merrill, New Bern

Assisted Living Independent Living Memory Care
Bed community size
55-bed community Rank #298 / 397Bed count — State benchmarkedThis home is ranked 298th out of 397 homes in North Carolina. Shows this facility's certified or reported bed count compared to other North Carolina SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
40 years in operation Rank #32 / 98Years in operation — State benchmarkedThis home is ranked 32nd out of 98 homes in North Carolina. Shows how long this facility has been in operation compared to other North Carolina SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 31 / 100 Rank #295 / 572Walk Score — State benchmarkedThis home is ranked 295th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
100%
Rank #1 / 264Occupancy rate — State benchmarkedThis home is ranked 1st out of 264 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 264. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the North Carolina average: 76.4%
Occupied beds
55 / 55
Average residents per home in North Carolina 85 per day

Awards

Awards2024 A Place for Mom, 2024 Great Place to Work, 2023 Argentum Awards

License Details

StatusActive
CountyCraven
License NumberHAL-025-041

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactSarah Eisenhauer, Corporate Paralegal

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

HousekeepingYes

Amenities & Lifestyle

Resident Call System
Transportation Options
Flexible Dining
On-Site Maintenance
Weekly Housekeeping
Fitness Area
Pets Welcome
Wellness Program

Pricing & Financial Information

Starting Price$2,995 per month

Contact Truewood by Merrill, New Bern

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data 45 deficiencies 20 inspections 0 penalties 17 inspections with deficiencies

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 1 Worse Metrics worse than North Carolina average:
• Deficiencies per inspection (5% above)
5 Better Metrics better than North Carolina average:
• Total deficiencies (2% below)
• Deficiencies per year (2% below)
• Total inspections (5% below)
• Inspections with deficiencies (11% below)
• Inspection deficiency rate (6% below)
Latest Inspection February 6, 2025 Annual Inspection

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 4546 This facility has 2% fewer total deficiencies than a typical North Carolina assisted living residence (45 vs. NC avg 46).↓ 2% better
Deficiencies per year Info Average deficiencies per year since 2015. 4.14.2 This facility has 2% fewer deficiencies per year than a typical North Carolina assisted living residence (4.1 vs. NC avg 4.2).↓ 2% better
Deficiencies per inspection Info Average deficiencies per inspection. 2.32.2 This facility has 5% more deficiencies per inspection than a typical North Carolina assisted living residence (2.3 vs. NC avg 2.2).↑ 5% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 2021 This facility has 5% fewer total inspections than a typical North Carolina assisted living residence (20 vs. NC avg 21).↓ 5% better
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 1719 This facility has 11% fewer inspections with deficiencies than a typical North Carolina assisted living residence (17 vs. NC avg 19).↓ 11% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 85%90% This facility has 5 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (85% vs. NC avg 90%).↓ 5% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on February 6, 2025, identified deficiencies related to medication administration observation and inaccuracies in medication records. Earlier inspections showed recurring issues with medication administration, medication aide training, and physical plant safety concerns such as fire safety and building maintenance. Prior reports also noted challenges with resident care, including supervision and response to behavioral issues, but enforcement actions like fines or license suspensions were not listed in the available reports. Complaint investigations were mostly unsubstantiated, with one substantiated complaint in 2015 involving failure to notify a physician timely and follow-up on a resident’s health concern. The facility’s inspection history shows ongoing challenges with medication management and physical plant maintenance, with no clear pattern of overall improvement or worsening.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
3/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
99.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
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Pets Allowed

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Room sizes icon

Room Sizes: 168 / 200 / 298 / 312 / 500 / 680 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
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Transportation Services

Fitness and recreation icon
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Fitness and Recreation

Living Spaces & Floor Plans for Truewood by Merrill, New Bern

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Places of interest near Truewood by Merrill, New Bern

Address 3.5 miles from city center Info Estimated distance in miles from New Bern's city center to Truewood by Merrill, New Bern's address, calculated via Google Maps. — 0.31 miles to nearest hospital (CarolinaEast Heart Center)

Calculate Travel Distance to Truewood by Merrill, New Bern

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Financial Assistance for
Assisted Living in North Carolina

Truewood by Merrill, New Bern is located in New Bern, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Compare Assisted Living around New Bern

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

Filter by care type
The Ridge at New Bern
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

New Bern72No 2 58.3% -79.50/2003889.5%Studio / 1 Bed / 2 Bed
Truewood by Merrill, New Bern
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

New Bern55Yes 31 100.0% A+99.50/2002085%Studio / 1 Bed / 2 Bed

Frequently Asked Questions about Truewood by Merrill, New Bern

Is Truewood by Merrill, New Bern in a walkable area?

Truewood by Merrill, New Bern has a walk score of 31. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Truewood by Merrill, New Bern?

According to NC state health department records, Truewood by Merrill, New Bern's license number is HAL-025-041.

What is the occupancy rate at Truewood by Merrill, New Bern?

Truewood by Merrill, New Bern's occupancy is 100%.

How many beds does Truewood by Merrill, New Bern have?

Truewood by Merrill, New Bern has 55 beds.

What is the address of Truewood by Merrill, New Bern?

Truewood by Merrill, New Bern is located at 2701 Amhurst Blvd, New Bern, NC 28562.

What is the phone number of Truewood by Merrill, New Bern?

(252) 632-0240 will put you in contact with the team at Truewood by Merrill, New Bern.

What county is Truewood by Merrill, New Bern located in?

Truewood by Merrill, New Bern is in Craven County.

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