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Trustwell Living of Springfield is an assisted living community situated in Springfield, Illinois, dedicated to providing compassionate and resident-centered care. Offering both Assisted Living and soon-to-be-introduced Memory Care services, this community takes pride in their on-site therapy options as well as their calendar of activities. Senior residents can relish restaurant-style dining, receive medication assistance, and benefit from personalized care plans tailored to their individual needs.
Recognizing that the search for the perfect senior living community has its own sets of challenges, Trustwell Living of Springfield ensures a seamless transition, allowing residents to leave their worries behind and embrace a fulfilling and worry-free lifestyle in a warm and supportive environment.
Lower than the Illinois average: 69.3%Trustwell Living of Springfield is legally operated by Trustwell Living Springfield.
In Illinois, the Department of Public Health, Office of Health Care Regulation conducts annual unannounced surveys to assess compliance with state and federal healthcare facility standards.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Illinois state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IL Average | vs. IL Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 18 | 7 | This facility has 157% more total deficiencies than a typical Illinois assisted living residence (18 vs. IL avg 7).↑ 157% worse |
|
Deficiencies per year
Average deficiencies per year since 2024.
| 9 | 3.5 | This facility has 157% more deficiencies per year than a typical Illinois assisted living residence (9 vs. IL avg 3.5).↑ 157% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.1 | 0.9 | This facility has 22% more deficiencies per inspection than a typical Illinois assisted living residence (1.1 vs. IL avg 0.9).↑ 22% worse |
Inspections
| This Facility | IL Average | vs. IL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 16 | 8 | This facility has 100% more total inspections than a typical Illinois assisted living residence (16 vs. IL avg 8).↑ 100% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on October 15, 2025, found no deficiencies and the complaint investigated was unsubstantiated. Earlier inspections showed a pattern of deficiencies primarily related to resident rights, documentation, and staff training, including failures to provide proper involuntary discharge notices, maintain resident records, and ensure timely emergency response. Several substantiated complaints involved issues such as staff misconduct violating resident privacy, financial exploitation, neglect resulting in injury, and failure to report incidents promptly. Enforcement actions included termination of staff involved in privacy violations, but fines or license suspensions were not listed in the available reports. The facility appears to be addressing prior issues through plans of correction and staff education, with the most recent inspection indicating improvement.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Pets Allowed
Room Sizes: 389 / 551 / 772 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
3.9 miles from city center
Estimated distance in miles from Springfield's city center to Trustwell Living of Springfield's address, calculated via Google Maps.
— 0.9 miles to nearest hospital (Springfield Clinic Wabash)
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Trustwell Living of Springfield is located in Springfield, Illinois.
Here are the financial assistance programs available to residents in Illinois.
The information below is reported by the Illinois Department of Public Health, Office of Health Care Regulation.
| Villas of Holly Brook & Reflections Springfield |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Springfield | 97 | Yes | 52 | 1 | - | Phillips Investments LLC-Springfield Facility Series | 14 | 1 | 7 | Studio / 1 Bed / 2 Bed |
| Trustwell Living of Springfield |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Springfield (Koke Mill East) | 68 | Yes | 64 | - | - | Trustwell Living Springfield | 16 | 10 | 3 | Studio / 1 Bed / 2 Bed |
| Villas of Holly Brook Chatham |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Chatham | 50 | Yes | 31 | 1 | - | Vop Hb Chatham Opco, LLC | 6 | 2 | 2 | 1 Bed / 2 Bed |
| Carriage Crossing Senior Living of Taylorville |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Taylorville | 46 | Yes | 13 | 2 | - | Carriage Crossing Senior Living Taylorville, LLC | 8 | 1 | 3 | Studio / 1 Bed / 2 Bed |
| Centennial Pointe Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Springfield | 28 | Yes | 42 | 20 | A+ | Springfield I, LLC | 7 | 1 | 2 | Studio / 1 Bed |
Trustwell Living of Springfield is in the Koke Mill East neighborhood of Springfield.
The legal owner and operator of Trustwell Living of Springfield is Trustwell Living Springfield.
Trustwell Living of Springfield has a walk score of 64. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to IL state health department records, Trustwell Living of Springfield's license expires on June 22, 2026.
Trustwell Living of Springfield's occupancy is 12%.
Trustwell Living of Springfield has 68 beds.
(217) 787-9000 will put you in contact with the team at Trustwell Living of Springfield.
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