Westbury Center of Conyers for Nursing and Healing

Nursing Home & Memory Care · Conyers, GA

CMS overall rating

1420 Milstead Road, Conyers, GA 30012 View map

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Westbury Center of Conyers for Nursing and Healing accepts Medicare, Medicaid, and private pay.

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Westbury Center of Conyers for Nursing and Healing accepts Medicare, Medicaid, and private pay.

Overview of Westbury Center of Conyers for Nursing and Healing

Serving the Conyers area, Westbury Center of Conyers for Nursing and Healing is a skilled nursing home owned by Tressa Milner Hammond. The 173-bed facility is on Milstead Road and has been operating for 5 years. Medicare, Medicaid, and private pay are accepted, giving families different options for covering the cost of care.

The home has an occupancy rate of 90%. Residents stay an average of 114 days, including those admitted for short-term rehabilitation and receiving longer-term nursing care. Residents receive about 3 hours and 11 minutes of nursing care each day. Registered nurses, nurse aides, and licensed practical nurses provide support across the facility, a key part of the center’s daily clinical operations.

Cardiac care, subacute rehabilitation, and palliative care are among the facility’s specialty programs. Respite stays are available for residents who need temporary skilled care before returning home or moving to another care setting.

State inspections show both improvement and ongoing areas of focus. Recent findings documented no deficiencies. Earlier surveys identified areas involving pain management, activities of daily living care delivery, medication safety practices, and infection control procedures. The facility has worked through those findings over time.

Families touring the center may want to ask how these areas are currently monitored and managed. The neighborhood is car-dependent, so most errands and visits require transportation. Families planning regular visits may want to keep that in mind when evaluating the location.

Facility Direct Line (888) 975-4110 info@empirecarecenters.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 11m per day

vs avg

4 of 6 metrics below state avg

Standout metric Physical Therapist is +91% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	15m per day	▼ 47% State avg: 29m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	55m per day	■ Avg State avg: 56m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 1m per day	▼ 6% State avg: 2h 9m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 44m per day	▼ 12% State avg: 3h 6m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	6m per day	▲ 91% State avg: 3m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	7m per day	▼ 67% State avg: 20m per day · National avg: 28m per day

Capacity and availability

114 days

173-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

5 years in operation

An established community with some operational experience and growing routines.

Walk Score: 3 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

90%

Higher than the Georgia average: 78.1%

Occupied beds

156 / 173

Average occupied beds in Georgia homes 88 beds

Facility TypeNursing Home

IssuanceMay 1, 2021

CountyRockdale

CMS Certification Number115469

Westbury Center of Conyers for Nursing and Healing is administered by Lizzie Thomas.

Rehabilitation Services

Respite Care

Email lthomas@westburyofconyers.com

Touring HoursMON-FRI: 9:00 AM - 5:00 PM

Since 2020 · 6 years of data 55 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Georgia state average

Overall vs. GA average

Latest Inspection August 28, 2025 Routine

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	55	21	This facility has 162% more total deficiencies than a typical Georgia assisted living residence (55 vs. GA avg 21).↑ 162% worse
Deficiencies per year Average deficiencies per year since 2020.	9.2	3.5	This facility has 163% more deficiencies per year than a typical Georgia assisted living residence (9.2 vs. GA avg 3.5).↑ 163% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on August 8, 2024 found no deficiencies and all complaints investigated were unsubstantiated.
The May 10, 2024 survey cited 7 deficiencies including failure to manage resident pain, inadequate ADL care, medication errors, infection control lapses, and inaccurate staffing data reporting.
Life Safety Code surveys in May 2024 found obstructed egress, loaded sprinkler heads, and unlabeled electrical panels affecting one of five smoke compartments.

Show Inspection Reports

Inspections since 2022

Total health inspections 3

State average N/A

Last Health inspection on Aug 2025

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

8 of 18 citations resulted from standard inspections; and 10 of 18 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

1 serious citation State average: N/A

17 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 4 years)

Pharmacy moderate citation Aug 28, 2025

Corrected

Resident Rights moderate citation Aug 28, 2025

Corrected

Resident Rights moderate citation Aug 28, 2025

Corrected

Administration moderate citation May 10, 2024

Corrected

Total staff 205

Employees 193

Contractors 12

Staff to resident ratio 1.31 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 82

Average shift 8 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 60,203

Nursing staff breakdown

8.6 hours

8.4 hours

7.8 hours

Contractor staffing

1,078 contractor hours this quarter

Certified Nursing Assistant: 6 Registered Nurse: 6

Staff by category


Certified Nursing Assistant	82	6	88	28,403	92	100%	7.8
Licensed Practical Nurse	38	0	38	12,941	92	100%	8.4
Physical Therapist	23	0	23	6,753	92	100%	8.4
Registered Nurse	11	6	17	2,258	92	100%	8.6
Physical Therapy Aide	3	0	3	1,470	77	84%	9.5
Respiratory Therapy Technician	4	0	4	1,392	84	91%	7.8
Clinical Nurse Specialist	6	0	6	961	70	76%	7.3
Medication Aide/Technician	5	0	5	952	75	82%	7.3
Mental Health Service Worker	2	0	2	887	66	72%	7.5
Physical Therapy Assistant	2	0	2	638	73	79%	8.2
Speech Language Pathologist	2	0	2	588	66	72%	4.6
Dietitian	2	0	2	551	61	66%	7.2
Qualified Activities Professional	3	0	3	543	73	79%	6.9
RN Director of Nursing	4	0	4	539	60	65%	7.8
Nurse Practitioner	1	0	1	483	61	66%	7.9
Administrator	1	0	1	398	52	57%	7.7
Qualified Social Worker	3	0	3	279	52	57%	5.3
Other Dietary Services Staff	1	0	1	169	22	24%	7.7

88 Certified Nursing Assistant

% of Days 100%

38 Licensed Practical Nurse

% of Days 100%

23 Physical Therapist

% of Days 100%

17 Registered Nurse

% of Days 100%

3 Physical Therapy Aide

% of Days 84%

4 Respiratory Therapy Technician

% of Days 91%

6 Clinical Nurse Specialist

% of Days 76%

5 Medication Aide/Technician

% of Days 82%

2 Mental Health Service Worker

% of Days 72%

2 Physical Therapy Assistant

% of Days 79%

2 Speech Language Pathologist

% of Days 72%

2 Dietitian

% of Days 66%

3 Qualified Activities Professional

% of Days 79%

4 RN Director of Nursing

% of Days 65%

1 Nurse Practitioner

% of Days 66%

1 Administrator

% of Days 57%

3 Qualified Social Worker

% of Days 57%

1 Other Dietary Services Staff

% of Days 24%

View All Staffing Data

Total fines amount $11K

74% lower than State average

State average: $40K

Number of fines 1

51% fewer fines than State average

State average: 2.1

Payment Denials 0

100% fewer payment denials than State average

State average: 0.3

Fines amount comparison

This facility $11K

State average $40K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

May 10, 2024 · $11K

Civil Money Penalty May 10, 2024

$11K

Last updated: Jan 2026

High-risk clinical events score 8.2

20% better than State average

State average: 10.3

Functional decline score 16.0

8% better than State average

State average: 17.4

Long-stay resident measures

Above average State avg: 3.1

Need for Help with Daily Activities Increased 10.6%

37% better than State average

State average: 16.8%

Walking Ability Worsened 13.2%

32% better than State average

State average: 19.4%

Low Risk Residents with Bowel/Bladder Incontinence 24.2%

50% worse than State average

State average: 16.1%

Falls with Major Injury 2.5%

21% better than State average

State average: 3.2%

High Risk Residents with Pressure Ulcers 7.1%

13% worse than State average

State average: 6.3%

Urinary Tract Infection 0.4%

84% better than State average

State average: 2.5%

Lost Too Much Weight 7.6%

27% worse than State average

State average: 6.0%

Depressive Symptoms 0.0%

100% better than State average

State average: 8.7%

Antipsychotic Use 15.0%

22% better than State average

State average: 19.1%

Pneumococcal Vaccine 57.6%

37% worse than State average

State average: 91.5%

Influenza Vaccine 89.5%

6% worse than State average

State average: 95.0%

Hospitalizations per 1,000 days 2.83

30% worse than State average

State average: 2.18

ED visits per 1,000 days 1.71

13% better than State average

State average: 1.97

Short-stay resident measures

Significantly below average State avg: 2.2

Pneumococcal Vaccine 87.3%

8% better than State average

State average: 80.6%

Antipsychotic medication increase 2.2%

In line with State average

State average: 2.2%

Influenza Vaccine 85.6%

9% better than State average

State average: 78.2%

Re-hospitalized after SNF stay 27.8%

15% worse than State average

State average: 24.2%

Emergency department visits 13.3%

9% worse than State average

State average: 12.2%

Falls with major injury 1.2%

60% worse than State average

State average: 0.8%

Ability to care for self at discharge 54.0%

In line with State average

State average: 53.7%

Successful return to home or community 42.4%

16% worse than State average

State average: 50.6%

Breakdown by payment type

Medicare

20% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

50% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

30% of new residents, often for long-term daily care.

Typical stay 8 - 9 months

Total residents 157

Medicare

13.4% of residents

Medicaid

105

66.9% of residents

Private pay or other

19.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Westbury Center of Conyers for Nursing and Healing from 2012–2024, based on CMS SNF Cost Reports.

Occupancy Rate 86.5% ↑ 0.4pp vs 2023

Net Patient Income $3.4M ↑ ~$2.6M vs 2023

Payroll Costs $7.2M ↑ ~$1.4M vs 2023

Operating Margin 18.1% ↑ 13.2pp vs 2023

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	88.0%	87.4%	89.0%	88.7%	92.6%	87.7%	90.1%	88.9%	86.9%	62.4%	80.9%	86.1%	86.5%
Beds	173	173	173	173	173	173	173	173	173	173	173	173	173
Net Income	-$119,837	$378,642	$235,669	-$28,720	$242,590	$850,054	$1,307,312	$1,193,693	$1,031,786	-$1,853,337	$1,534,471	$1,337,729	$3,501,876
Gross Revenue	$10,920,939	$12,189,623	$12,492,208	$13,024,610	$13,161,676	$6,582,024	$13,464,592	$13,779,507	$14,388,831	$8,128,095	$16,428,963	$19,443,665	$21,451,775
Operating Expenses	$10,768,368	$11,633,371	$12,031,175	$13,352,066	$12,569,685	$5,734,486	$12,159,185	$12,584,668	$13,351,992	$10,105,575	$13,176,547	$16,047,193	$15,486,986
Net Patient Income	-$137,894	$363,661	$218,825	-$43,678	$228,485	$847,538	$1,294,327	$1,178,756	$1,021,799	-$2,012,942	$1,252,944	$812,515	$3,413,048
Net Patient Revenue	$10,630,474	$11,997,032	$12,250,000	$13,308,388	$12,798,170	$6,582,024	$13,453,512	$13,763,424	$14,373,791	$8,092,633	$14,429,491	$16,859,708	$18,900,034
Payroll Costs	$5,844,558	$5,879,772	$6,103,736	$6,520,594	$6,619,164	$3,286,458	$7,055,052	$7,558,159	$8,225,770	$6,462,625	$6,370,676	$5,780,493	$7,166,321
Operating Margin %	-1.3%	3.0%	1.8%	-0.3%	1.8%	12.9%	9.6%	8.6%	7.1%	-24.9%	8.7%	4.8%	18.1%
Medicare %	7.9%	9.8%	9.9%	8.9%	8.4%	8.2%	5.9%	6.1%	4.6%	4.1%	6.4%	7.2%	7.3%
Medicaid %	75.3%	75.2%	74.1%	75.8%	76.7%	78.3%	80.8%	80.4%	80.8%	82.5%	72.6%	81.5%	71.3%
Private %	16.8%	15.0%	15.9%	15.3%	14.9%	13.5%	13.3%	13.5%	14.6%	13.4%	21.0%	11.3%	21.5%
Net Patient Revenue/Day	$191	$217	$218	$238	$219	$238	$236	$245	$262	$247	$282	$310	$345
Cost/Day	$194	$211	$214	$238	$215	$207	$214	$224	$243	$308	$258	$295	$283
Avg Length of Stay	234.5 days	153.2 days	177.8 days	169.2 days	176.7 days	389.8 days	508.2 days	813.3 days	1,035.8 days	1,132.0 days	137.3 days	116.6 days	114.1 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Net patient revenue

$18.9M

Net patient income

$3.4M

For-profit Operated by a single business entity.

Net patient revenue

$18.9M

Net patient income

$3.4M

Other income

$88.8K

Payroll costs

$7.2M 37.9% of net patient revenue

Other operating costs

$8.3M

Total costs

$15.5M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (50% of admissions), and a typical private pay stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 20%

Private pay 50%

Medicaid 30%

Coverage residents most often leave under.

Medicare 15%

Private pay 43%

Medicaid 43%

3.7 miles from city center Estimated distance in miles from Conyers's city center to Westbury Center of Conyers for Nursing and Healing's address, calculated via Google Maps.

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The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.


Westbury Center of Conyers for Nursing and Healing	NH MC	Conyers	-	173	-	3	-
Atria Park of Tucker	NH AL IL MC	Tucker	-	75	-	35	Studio / 1 Bed / 2 Bed
Delmar Gardens of Smyrna	NH AL IL MC	Smyrna	-	92	-	46	Apartments
Lighthouse Personal Care Homes – Walnut Creek	NH AL MC RC	Dalton	-	112	A+	32	Private Rooms
Cumming Health and Rehab	NH AL	Cumming	-	87	-	32	-

Nursing Home Explorer

Is Westbury Center of Conyers for Nursing and Healing in a walkable area?

Westbury Center of Conyers for Nursing and Healing has a walk score of 3. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Westbury Center of Conyers for Nursing and Healing?

Westbury Center of Conyers for Nursing and Healing's occupancy is 90%.

What is the best email address for Westbury Center of Conyers for Nursing and Healing?

The team at Westbury Center of Conyers for Nursing and Healing can be reached at lthomas@westburyofconyers.com.

Does Westbury Center of Conyers for Nursing and Healing operate as a for-profit or non-profit?

Westbury Center of Conyers for Nursing and Healing is registered as a for-profit in GA.

Who is the administrator of Westbury Center of Conyers for Nursing and Healing?

Lizzie Thomas is the administrator of Westbury Center of Conyers for Nursing and Healing.

How many beds does Westbury Center of Conyers for Nursing and Healing have?

Westbury Center of Conyers for Nursing and Healing has 173 beds.

What is the address of Westbury Center of Conyers for Nursing and Healing?

Westbury Center of Conyers for Nursing and Healing is located at 1420 Milstead Road, Conyers, GA 30012.

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Westbury Center of Conyers for Nursing and Healing

Overview of Westbury Center of Conyers for Nursing and Healing

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Contact Information

Amenities & Lifestyle

Contact Westbury Center of Conyers for Nursing and Healing

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

88 Certified Nursing Assistant

38 Licensed Practical Nurse

23 Physical Therapist

17 Registered Nurse

3 Physical Therapy Aide

4 Respiratory Therapy Technician

6 Clinical Nurse Specialist

5 Medication Aide/Technician

2 Mental Health Service Worker

2 Physical Therapy Assistant

2 Speech Language Pathologist

2 Dietitian

3 Qualified Activities Professional

4 RN Director of Nursing

1 Nurse Practitioner

1 Administrator

3 Qualified Social Worker

1 Other Dietary Services Staff

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

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