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Nursing Home

Whispering Pines Rehabilitation and Nursing Center

Nursing Home

Whispering Pines Rehabilitation and Nursing Center

38 Talmadge Ave, East Haven, CT 06512 View map
Overview of Whispering Pines Rehabilitation and Nursing Center

Whispering Pines Rehabilitation and Nursing Center, nestled in East Haven, Connecticut, stands as a trusted haven for seniors and families seeking top-tier care. This exceptional home offers a comprehensive range of services, including post-acute care, long-term care, palliative care, hospice care, and restorative care, all diligently adhering to nursing home rules and regulations to ensure the utmost quality and safety. The facility’s commitment to excellence is reflected not only in its specialized clinical programs and cutting-edge technology but also in its dedication to providing engaging nursing home activities that elevate the overall living experience for residents.
The carefully crafted recreational programs, ranging from arts and crafts to music and physical health, create an enriching environment where seniors can thrive. Moreover, beyond providing exceptional medical care, Whispering Pines ensures that residents have ample opportunities to partake in enjoyable activities, enhancing their overall quality of life. With a reputation for excellence and a strong focus on comprehensive care, Whispering Pines Rehabilitation and Nursing Center offers a welcoming and fulfilling home for seniors, where they can feel secure and engaged in an environment that values their well-being above all else.

Managed by Helen Byron

Administrator

Over 20 years in long term care

Helen Byron is the licensed nursing home administrator at Whispering Pines Rehabilitation and Nursing Center. With over 20 years of experience in long term care, she holds a Masters degree in Social Work from SUNY at Buffalo and a nursing home administrator certificate from UCONN. Helen is dedicated to serving the employees, residents, and families of the community with warmth and professionalism.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
3/5
Connecticut average: 3.4/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
3/5
Connecticut average: 3.1/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5
Connecticut average: 3.4/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
3/5
Connecticut average: 3.6/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 53m per day

This home provides 4% less nursing time per resident than the Connecticut average.

Connecticut average: 4h 4m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 26m per day 42m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 24m per day 2h 17m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 39m per day 3h 25m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 8m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 19m per day 28m per day 29m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 90

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Connecticut average
Occupancy rate 80%
Residents per day (avg) 78
Occupancy rate
80%
Residents per day (avg)
78

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

39% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

53% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

9% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$14.8M
Operating loss
-$1.1M
Privately-owned community Operated by a business corporation.
Home revenue
$14,800,584.00
Operating loss
$-1,060,376.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.5M
37.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.4M
Total costs $15.9M
Years in operation
8 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 21 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

Services

Cardiac; Orthopedic And Stroke
Hospice
Iv Therapy
Pain Management
Pulmonary Rehabilitation
Recreation
Rehabilitation Therapy
Respite Care

About this community

Occupancy

Occupancy rate
80%
In line with Connecticut average
Occupied beds
72 / 90
Average residents 102 per day

License details

Facility type
Chronic & Convalescent Nursing Home
Status Active
Issuance March 5, 2018
Expiration March 31, 2026

Additional licensing details

License number: 2443

Room costs

Private Room (6 rooms) $231 per day
Semi-Private Room (42 rooms) $211 per day

Staffing

Key information about the people who lead and staff this community.

Languages Spoken

Italian Spanish

Staff Composition (State Data)

Admin
3 FTE
Registered Nurse
6 FTE
Licensed Practical Nurse
13 FTE
Nursing Assistant
31 FTE
Recreation
2 FTE
Social Services
2 FTE
Food Service Supervisor
2 FTE
Physical Therapy
2 FTE
Occupational Therapy
2 FTE
Speech Therapy
1 FTE
Dietary
8 FTE
Other Staff
11 FTE

Care Services

Doctor on Staff
Nursing Services
Rehabilitation Services
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

Religious Services: All Denominations

Programs & Activities

Specific Programs
Post-Acute Care, Long Stay Care, Palliative/Hospice Care, Respite Care

Dining & Nutrition

Food Description
Residents are served 3 meals a day at routine times with choices based on physician-prescribed diets.
Meals Included
Yes
Meals Per Day
3
Contact Whispering Pines Rehabilitation and Nursing Center

Inspection History

In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.

14 visits/inspections

11 routine inspections

Breakdown by inspection type
  • 1 renewal/recertification inspection
  • 2 licensing inspections
  • 9 plans of correction
  • 4 statements of deficiencies

Results

11 with issues

2 without issues

Connecticut average: 13 visits/inspections

Latest inspection

Date:April 3, 2025

Inspection history

01-08-2025 Inspection Report
01-11-2022 Plan of Correction
01-17-2025 Plan of Correction
01-23-2023 Plan of Correction
01-28-2022 Inspection Report
01-28-2022 Plan of Correction
02-06-2024 Inspection Report
02-06-2024 Inspection Report
02-06-2024 Inspection Report
02-06-2024 Inspection Report
02-25-2025 Inspection Report
02-26-2025 Plan of Correction
03-06-2025 Inspection Report
03-11-2021 Statement of Deficiencies
03-28-2025 Inspection Report
04-03-2025 Inspection Report
05-09-2024 Inspection Report
05-13-2020 Plan of Correction
05-13-2022 Plan of Correction
05-13-2022 Statement of Deficiencies
05-20-2024 Inspection Report
07-27-2020 Statement of Deficiencies
08-03-2020 Statement of Deficiencies
08-20-2024 Inspection Report
09-30-2024 Inspection Report
10-21-2021 Plan of Correction
11-01-2021 Plan of Correction

58 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Whispering Pines Rehabilitation and Nursing Center

The most recent inspection on April 3, 2025, found no deficiencies during a complaint investigation. Earlier inspections showed a pattern of deficiencies related mainly to resident care issues, infection control practices, and documentation, with some citations involving failure to follow policies for emergency discharges and timely care. Complaint investigations generally resulted in unsubstantiated findings, though some violations were substantiated in prior years, including issues with privacy, restraint use, and infection prevention. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s record shows some improvement over time, with recent follow-up visits confirming correction of prior deficiencies.

Health Inspection History

Inspections
Total health inspections 9

Connecticut average 5.7


Last Health inspection on Feb 2025

Total health citations 28

Connecticut average 32

Citations per inspection
3.11

Connecticut average 5.82


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

17 of 28 citations resulted from standard inspections; and 11 of 28 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Connecticut average

Connecticut average: 0.3


Serious Health citations More info 0
100% better than Connecticut average

Connecticut average: 0.7

0 critical citations More info Connecticut average: 0.3

0 serious citations More info Connecticut average: 0.7

25 moderate citations More info Connecticut average: 28.8

3 minor citations More info Connecticut average: 2.3
Citations history (last 3 years)
Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Feb 26, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Jan 08, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Nov 21, 2024
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Nov 21, 2024
Corrected

Compare Nursing Homes around New Haven The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.

5 facilities compared · CMS & CT Dept. of Health data · Updated Mar 2026

Leeway
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

New Haven (East Rock)
60
96.2%
+15%
5.65
+84%
+42%
0
21
0
29
-
23
Katz, Jay
$7,6M
$3,6M
46.8%
75408
The Willows
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Woodbridge
90
95.5%
+14%
3.20
-69%
-20%
0
25
0
85
-
48
Kc Derby Ct Al Opco Jv Llc
$19,3M
$5,3M
27.2%
75331
Whispering Pines Rehabilitation and Nursing Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

East Haven
90
87.8%
+5%
3.89
-21%
-2%
0
28
0
78
-
21
Bartolotta, Michael
$14,6M
$5,5M
37.6%
75294
Mary Wade Home
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

New Haven (Fair Haven)
139
88.8%
+6%
4.64
-26%
+17%
2
40
0
90
A+
84
Adams, Barbara
$20,7M
$9,4M
45.5%
75325
New Haven Center for Nursing & Rehabilitation
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

New Haven (Fair Haven Heights)
150
76.2%
-9%
3.80
+60%
-4%
1
77
2
125
A+
45
-
$14,5M
$9,5M
65.4%
75397

Places of interest near Whispering Pines Rehabilitation and Nursing Center

Address 1.1 miles from city center — 4.41 miles to nearest hospital (Yale Medicine Digestive Diseases)

Address 38 Talmadge Ave, East Haven, CT 06512

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 184
Employees 120
Contractors 64
Staff to resident ratio 2.33:1
24% better than Connecticut average

Connecticut average ratio: 1.88:1

Avg staff/day 44
Average shift 7.9 hours
5% better than Connecticut average

Connecticut average: 7.5 hours

Total staff hours (quarter) 31,554
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 16
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 27
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 110
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

5.2%

1,651 contractor hours this quarter

Certified Nursing Assistant: 52 Registered Nurse: 5 Licensed Practical Nurse: 4 Mental Health Service Worker: 1 Medical Director: 1 Occupational Therapy Assistant: 1
Staff by category
Certified Nursing Assistant585211016,76791100%8.2
Licensed Practical Nurse234276,85591100%8.3
Registered Nurse115162,25391100%8.2
Dietitian3031,02691100%7.6
Respiratory Therapy Technician6069597582%7.1
Physical Therapy Assistant6065227279%6.3
Administrator1014746369%7.5
Physical Therapy Aide2024645965%7.4
Mental Health Service Worker1124624549%6.9
RN Director of Nursing1014606066%7.7
Nurse Practitioner1014476470%7
Clinical Nurse Specialist1014185358%7.9
Occupational Therapy Aide1011843943%4.7
Dental Services Staff2021251921%6.3
Qualified Social Worker101472426%2
Medical Director011372224%1.7
Speech Language Pathologist2023155%6.3
Occupational Therapy Assistant0112467%4
110 Certified Nursing Assistant
% of Days 100%
27 Licensed Practical Nurse
% of Days 100%
16 Registered Nurse
% of Days 100%
3 Dietitian
% of Days 100%
6 Respiratory Therapy Technician
% of Days 82%
6 Physical Therapy Assistant
% of Days 79%
1 Administrator
% of Days 69%
2 Physical Therapy Aide
% of Days 65%
2 Mental Health Service Worker
% of Days 49%
1 RN Director of Nursing
% of Days 66%
1 Nurse Practitioner
% of Days 70%
1 Clinical Nurse Specialist
% of Days 58%
1 Occupational Therapy Aide
% of Days 43%
2 Dental Services Staff
% of Days 21%
1 Qualified Social Worker
% of Days 26%
1 Medical Director
% of Days 24%
2 Speech Language Pathologist
% of Days 5%
1 Occupational Therapy Assistant
% of Days 7%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
79 residents
Residents by payment source
Medicare
9 residents (11.4%)
Medicaid
53 residents (67.1%)
Private pay or other
17 residents (21.5%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 9.3
11% better than Connecticut average

Connecticut average: 10.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 18.9
10% better than Connecticut average

Connecticut average: 21.1

Long-stay resident measures
Below average Connecticut avg: 3.2 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 12.2%
35% better than Connecticut average

Connecticut average: 18.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 17.4%
9% better than Connecticut average

Connecticut average: 19.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 27.0%
8% worse than Connecticut average

Connecticut average: 24.9%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 7.5%
117% worse than Connecticut average

Connecticut average: 3.5%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.5%
45% better than Connecticut average

Connecticut average: 4.6%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.8%
7% worse than Connecticut average

Connecticut average: 1.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.8%
7% worse than Connecticut average

Connecticut average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.6%
89% better than Connecticut average

Connecticut average: 15.2%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 17.8%
In line with Connecticut average

Connecticut average: 17.2%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
14% better than Connecticut average

Connecticut average: 87.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
7% better than Connecticut average

Connecticut average: 93.5%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 3.63
73% worse than Connecticut average

Connecticut average: 2.10

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.57
In line with Connecticut average

Connecticut average: 1.53

Short-stay resident measures
Below average Connecticut avg: 3.3 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.4%
42% better than Connecticut average

Connecticut average: 70.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.1%
29% better than Connecticut average

Connecticut average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 93.2%
33% better than Connecticut average

Connecticut average: 69.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 37.9%
52% worse than Connecticut average

Connecticut average: 25.0%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 19.3%
74% worse than Connecticut average

Connecticut average: 11.1%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Connecticut average

Connecticut average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 57.1%
6% better than Connecticut average

Connecticut average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 52.7%
In line with Connecticut average

Connecticut average: 50.6%

Guides for Better Senior Living

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Financial Aid for Connecticut Seniors

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Connecticut Home Care Program for Elders

CHCPE

Age 65+, Connecticut resident, at risk of nursing home placement.

State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).

$1,600 (state), $2,000 (Medicaid, individual).

Two tiers (state and Medicaid); waitlists possible.

Statewide Respite Care Program

CT Respite Care

Caregiver of senior with dementia, Connecticut resident.

~$2,500/month (individual, varies).

$40,000 (individual).

Limited to dementia caregivers; capped funding.

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.

~$41,000/year (individual, adjusted annually).

Not specified; focus is income-based.

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.

~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.

None since 2023 policy change.

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Senior Community Service Employment Program (SCSEP)

Connecticut SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Connecticut resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; limited slots (~500/year).