Total health inspections
10
Texas average 7.4
Last Health inspection on Nov 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
White Acres Continuous Care Retirement Community
Assisted Living in El Paso
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
White Acres Continuous Care Retirement Community
Assisted Living in El Paso
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of White Acres Continuous Care Retirement Community
Our campus is a Continuing Care Retirement Community (CCRC), offering a full continuum of care in one beautiful and welcoming location—including independent living, assisted living, memory care, skilled nursing, and long-term care. Residents enjoy a vibrant lifestyle with access to engaging activities, games, social events, and restaurant-style dining. Nursing care is available around the clock, with additional services such as on-site physician visits, therapy, and wellness programs. This all-in-one setting allows residents to age in place with confidence, knowing their evolving needs can be met with compassion and consistency—all within the comfort of a single community.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 160th out of 246 homes in Texas.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 160th out of 246 homes in Texas.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 18m per day
vs Texas avg
-13%
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
76
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
84.4%
Avg. Length of Stay
50 days
Occupancy rate
84.4%
Avg. Length of Stay
50 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
25% of new residents, usually for short-term rehab.
Typical stay
23 days
Private pay
54% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
22% of new residents, often for long-term daily care.
Typical stay
3 - 4 months
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$15.4M
Operating deficit
-$1.3M
Voluntary non-profit community
Operated by a church.
Home revenue
$15.4M
Operating deficit
-$1.3M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$16.6M
76-bed community
A larger shared setting that may offer more common spaces and organized community services.
11 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 20 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeType B
StatusLicensed
CountyEl Paso
White Acres Continuous Care Retirement Community is legally operated by White Acres Assisted Living Llc.
Staffing
Key information about the people who lead and staff this community.
ContactVeronica Walters, Administrator
Respite Care
Nursing Services
Licensed Nurses/CNAs
24-Hour Staffing
Alzheimer's Certification
Minimum Age55
Specific ProgramsHome, Photo Gallery, Floor Plans, Contact Us, Resources, Apply With Us!
What does this home offer?
Minimum Age: 55 Years Old
Housing Options: 1 Bed / 2 Bed
Building Type: Single-story
Dining Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Types of Care at White Acres Continuous Care Retirement Community
Independent Living
Assisted Living
Memory Care
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Results
1 with citations
0 without citations
Texas average: 1 inspection with citations
1 total citation
1 life safety citation
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Texas average: 6 citations
Texas average: 6 life safety citations
0
enforcement actions
No actions on recordPenalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
Texas average: 1 enforcement action
Health Inspection History
Inspections
Total health citations
29
Texas average 25.9
Citations per inspection
2.9
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
14 of 29 citations resulted from standard inspections; 14 of 29 resulted from complaint investigations; and 1 of 29 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Texas averageTexas average: 2
Serious Health citations
1
1
150% worse than Texas averageTexas average: 0.4
0 critical citations
1 serious citation
28 moderate citations
0 minor citations
Citations history (last 3 years)
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Nov 14, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Nov 14, 2025
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 18, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 18, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 18, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 18, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 18, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 18, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around El Paso The information below is reported by the Texas Health and Human Services Commission.
Filter by care type
| Simpatico |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | El Paso (East El Paso) | 129 | Yes | 56 | - | A+ | Simpatico East Operations Llc | 2 | 0 | 2 | 1 Bed / 2 Bed |
| White Acres Continuous Care Retirement Community |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | El Paso (Northwest El Paso) | 104 | No | 20 | 11 | A+ | White Acres Assisted Living Llc | 1 | 0 | 1 | 1 Bed / 2 Bed |
| The Bartlett Skilled Nursing and Rehabilitation Facility |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | El Paso (Northwest El Paso) | 58 | No | 52 | 28 | A+ | Penan Retirement Centers Lp | 3 | 2 | 1 | 1 Bed / 2 Bed |
| Harmony Sun City Care |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | El Paso (Prado Verde) | 16 | No | 14 | 12 | A+ | Adam Mc Care Llc | 9 | 9 | 0 | 1 Bed / 2 Bed |
| Casa De Bellamie |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | El Paso (Mission Valley) | - | No | 33 | - | A+ | - | 0 | 0 | 0 | 1 Bed / 2 Bed |
Living Spaces & Floor Plans
White Acres Floor Plans 2025
Download PDFPlaces of interest near White Acres Continuous Care Retirement Community
9.3 miles from city center
Estimated distance in miles from El Paso's city center to White Acres Continuous Care Retirement Community's address, calculated via Google Maps.
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
93
Employees
81
Contractors
12
Staff to resident ratio
1.79:1
19% better than Texas averageTexas average ratio: 1.51:1
Avg staff/day
41
Average shift
7.7 hours
5% worse than Texas averageTexas average: 8.1 hours
Total staff hours (quarter)
28,668
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
16
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
29
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
8.5%
2,428 contractor hours this quarter
Therapeutic Recreation Specialist: 3
Physical Therapy Aide: 3
Qualified Social Worker: 2
Respiratory Therapy Technician: 2
Physical Therapy Assistant: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 29 | 0 | 29 | 10,399 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 16 | 0 | 16 | 4,498 | 91 | 100% | 8.6 |
| Physical Therapist | 7 | 0 | 7 | 2,777 | 91 | 100% | 7.7 |
| Registered Nurse | 13 | 0 | 13 | 2,236 | 89 | 98% | 7.7 |
| Medication Aide/Technician | 6 | 0 | 6 | 1,348 | 88 | 97% | 8.2 |
| Occupational Therapy Aide | 2 | 0 | 2 | 1,055 | 70 | 77% | 8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 969 | 81 | 89% | 8 |
| Physical Therapy Aide | 0 | 3 | 3 | 920 | 73 | 80% | 7.2 |
| Other Dietary Services Staff | 1 | 0 | 1 | 651 | 61 | 67% | 10.7 |
| Nurse Practitioner | 1 | 0 | 1 | 632 | 74 | 81% | 8.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 534 | 65 | 71% | 8.2 |
| Administrator | 1 | 0 | 1 | 529 | 64 | 70% | 8.3 |
| Dietitian | 1 | 0 | 1 | 472 | 67 | 74% | 7 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 464 | 73 | 80% | 6.4 |
| Therapeutic Recreation Specialist | 0 | 3 | 3 | 442 | 64 | 70% | 6.8 |
| Qualified Social Worker | 0 | 2 | 2 | 427 | 63 | 69% | 5.6 |
| Physical Therapy Assistant | 0 | 1 | 1 | 152 | 59 | 65% | 2.6 |
| RN Director of Nursing | 1 | 0 | 1 | 143 | 23 | 25% | 6.2 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 23 | 6 | 7% | 3.8 |
29 Certified Nursing Assistant
% of Days
100%
16 Licensed Practical Nurse
% of Days
100%
7 Physical Therapist
% of Days
100%
13 Registered Nurse
% of Days
98%
6 Medication Aide/Technician
% of Days
97%
2 Occupational Therapy Aide
% of Days
77%
2 Clinical Nurse Specialist
% of Days
89%
3 Physical Therapy Aide
% of Days
80%
1 Other Dietary Services Staff
% of Days
67%
1 Nurse Practitioner
% of Days
81%
1 Mental Health Service Worker
% of Days
71%
1 Administrator
% of Days
70%
1 Dietitian
% of Days
74%
2 Respiratory Therapy Technician
% of Days
80%
3 Therapeutic Recreation Specialist
% of Days
70%
2 Qualified Social Worker
% of Days
69%
1 Physical Therapy Assistant
% of Days
65%
1 RN Director of Nursing
% of Days
25%
1 Occupational Therapy Assistant
% of Days
7%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
52
Medicare
6
11.5% of residents
Medicaid
23
44.2% of residents
Private pay or other
23
44.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.2
In line with Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.8
36% worse than Texas averageTexas average: 16.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
18.2%
Percent of long-stay residents whose need for help with daily activities has increased
18.2%
13% worse than Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
14.9%
Percent of long-stay residents whose ability to move independently worsened
14.9%
8% better than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.2%
106% worse than Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.8%
Percent of long-stay residents experiencing one or more falls with major injury
1.8%
44% better than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.7%
Percent of long-stay high risk residents with pressure ulcers
4.7%
6% worse than Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.4%
Percent of long-stay residents who lose too much weight
1.4%
60% better than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
11.3%
Percent of long-stay residents who received an antipsychotic medication
11.3%
43% worse than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.4%
In line with Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Texas averageTexas average: 97.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
10% better than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
46% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
12% better than Texas averageTexas average: 88.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$4K
94% lower than Texas averageTexas average: $80K
Number of fines
1
60% fewer fines than Texas averageTexas average: 2.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Texas averageTexas average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$4K
Texas average
$80K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 24, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 24, 2023
$4K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for White Acres Continuous Care Retirement Community based on CMS SNF Cost Reports.
Occupancy Rate
84.4%
↑ 15.6pp vs 2022
Net Income
-$1.3M
↑ ~$1.6M vs 2022
Total Payroll
$6.2M
↑ ~$454.5K vs 2022
Profit Margin
-9.6%
↑ 17.7pp vs 2022
Loading trend charts...
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