Total health inspections
10
Texas average 7.4
Last Health inspection on Nov 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
White Acres Continuous Care Retirement Community
Nursing Home, Independent Living, Assisted Living & Memory Care · El Paso, TX
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
White Acres Continuous Care Retirement Community
Nursing Home, Independent Living, Assisted Living & Memory Care · El Paso, TX
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
White Acres Continuous Care Retirement Community accepts Medicare, Medicaid, and private pay.
Overview of White Acres Continuous Care Retirement Community
Our campus is a Continuing Care Retirement Community (CCRC), offering a full continuum of care in one beautiful and welcoming location—including independent living, assisted living, memory care, skilled nursing, and long-term care. Residents enjoy a vibrant lifestyle with access to engaging activities, games, social events, and restaurant-style dining. Nursing care is available around the clock, with additional services such as on-site physician visits, therapy, and wellness programs. This all-in-one setting allows residents to age in place with confidence, knowing their evolving needs can be met with compassion and consistency—all within the comfort of a single community.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 155th out of 240 homes in Texas.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 155th out of 240 homes in Texas.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 18m per day
Rank #155 / 240Nurse hours — state benchmarkedThis home is ranked 155th out of 240 homes in Texas.Shows adjusted nurse hours per resident per day benchmarked to the Texas average, with a ranking across 240 Texas SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs Texas avg
-13%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 4m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
84.4%
Rank #40 / 252Occupancy rate — state benchmarkedThis home is ranked 40th out of 252 homes in Texas.Shows this facility's occupancy rate versus the Texas average, with its statewide rank out of 252. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
50 days
Occupancy rate
84.4%
Rank #40 / 252Occupancy rate — state benchmarkedThis home is ranked 40th out of 252 homes in Texas.Shows this facility's occupancy rate versus the Texas average, with its statewide rank out of 252. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
50 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
25% of new residents, usually for short-term rehab.
Typical stay
23 days
Private pay
54% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
22% of new residents, often for long-term daily care.
Typical stay
3 - 4 months
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$15.4M
Operating deficit
-$1.3M
Voluntary non-profit community
Operated by a church.
Home revenue
$15.4M Rank #57 / 252Revenue — state benchmarkedThis home is ranked 57th out of 252 homes in Texas.Shows this facility's annual revenue compared to the Texas SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Operating deficit
-$1.3M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #65 / 252Payroll — state benchmarkedThis home is ranked 65th out of 252 homes in Texas.Shows total annual staff payroll benchmarked to the Texas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$6.2M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #65 / 252Payroll — state benchmarkedThis home is ranked 65th out of 252 homes in Texas.Shows total annual staff payroll benchmarked to the Texas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$16.6M
76-bed community
A larger shared setting that may offer more common spaces and organized community services.
11 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 20 / 100 Rank #182 / 207Walk Score — state benchmarkedThis home is ranked 182nd out of 207 homes in Texas.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Texas SNFs. Higher scores benefit residents, families, and staff.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeType B
StatusLicensed
CountyEl Paso
White Acres Continuous Care Retirement Community is legally operated by White Acres Assisted Living Llc.
Staffing
Key information about the people who lead and staff this community.
ContactVeronica Walters, Administrator
Respite Care
24-Hour Staffing
Alzheimer's Certification
Minimum Age55
Specific ProgramsApply With Us!
What does this home offer?
Minimum Age: 55 Years Old
Housing Options: 1 Bed / 2 Bed
Building Type: Single-story
Dining Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Types of Care at White Acres Continuous Care Retirement Community
Independent Living
Assisted Living
Memory Care
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. TX average
0 Worse
No metrics in this bucket.
1 At Avg
Metrics at Texas average:
• Inspections with citations (at TX avg) 2 Better Metrics better than Texas average:
• Total citations (83% below)
• Life safety citations (83% below)
• Inspections with citations (at TX avg) 2 Better Metrics better than Texas average:
• Total citations (83% below)
• Life safety citations (83% below)
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 1 | 6 | This facility has 83% fewer total citations than a typical Texas nursing home (1 vs. TX avg 6).↓ 83% better |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 1 | 6 | This facility has 83% fewer life safety citations than a typical Texas nursing home (1 vs. TX avg 6).↓ 83% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 1 | 1 | This facility has inspections with citations in line with the Texas average (1 vs. TX avg 1).— At avg |
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsHealth Inspection History
Inspections
Total health citations
29
Rank #175 / 243Health citations — state benchmarkedThis home is ranked 175th out of 243 homes in Texas.Shows this facility's total health deficiency citations benchmarked to the Texas state average, with a ranking across all 243 TX SNFs. Lower citation counts earn a better rank.
Texas average 25.9
Citations per inspection
2.9
Rank #97 / 243Citations per inspection — state benchmarkedThis home is ranked 97th out of 243 homes in Texas.Shows average deficiency citations per CMS inspection for this facility versus the Texas mean across 243 SNFs with citation data. Lower is better.
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
14 of 29 citations resulted from standard inspections; 14 of 29 resulted from complaint investigations; and 1 of 29 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 4 years)
Critical Health citations
0
100% better than Texas averageTexas average: 2
Serious Health citations
1
1
150% worse than Texas averageTexas average: 0.4
0 critical citations
1 serious citation
28 moderate citations
0 minor citations
Citations history (last 4 years)
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Nov 14, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Nov 14, 2025
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 18, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 18, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 18, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 18, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 18, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 18, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Living Spaces & Floor Plans for White Acres Continuous Care Retirement Community
White Acres Floor Plans 2025
Download PDFPlaces of interest near White Acres Continuous Care Retirement Community
9.3 miles from city center
Estimated distance in miles from El Paso's city center to White Acres Continuous Care Retirement Community's address, calculated via Google Maps.
Calculate Travel Distance to White Acres Continuous Care Retirement Community
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
93
Employees
81
Contractors
12
Staff to resident ratio
1.79:1
19% better than Texas averageTexas average ratio: 1.51:1
Avg staff/day
41
Average shift
7.7 hours
5% worse than Texas averageTexas average: 8.1 hours
Total staff hours (quarter)
28,668
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
16
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
29
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
8.5%
2,428 contractor hours this quarter
Therapeutic Recreation Specialist: 3
Physical Therapy Aide: 3
Qualified Social Worker: 2
Respiratory Therapy Technician: 2
Physical Therapy Assistant: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 29 | 0 | 29 | 10,399 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 16 | 0 | 16 | 4,498 | 91 | 100% | 8.6 |
| Physical Therapist | 7 | 0 | 7 | 2,777 | 91 | 100% | 7.7 |
| Registered Nurse | 13 | 0 | 13 | 2,236 | 89 | 98% | 7.7 |
| Medication Aide/Technician | 6 | 0 | 6 | 1,348 | 88 | 97% | 8.2 |
| Occupational Therapy Aide | 2 | 0 | 2 | 1,055 | 70 | 77% | 8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 969 | 81 | 89% | 8 |
| Physical Therapy Aide | 0 | 3 | 3 | 920 | 73 | 80% | 7.2 |
| Other Dietary Services Staff | 1 | 0 | 1 | 651 | 61 | 67% | 10.7 |
| Nurse Practitioner | 1 | 0 | 1 | 632 | 74 | 81% | 8.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 534 | 65 | 71% | 8.2 |
| Administrator | 1 | 0 | 1 | 529 | 64 | 70% | 8.3 |
| Dietitian | 1 | 0 | 1 | 472 | 67 | 74% | 7 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 464 | 73 | 80% | 6.4 |
| Therapeutic Recreation Specialist | 0 | 3 | 3 | 442 | 64 | 70% | 6.8 |
| Qualified Social Worker | 0 | 2 | 2 | 427 | 63 | 69% | 5.6 |
| Physical Therapy Assistant | 0 | 1 | 1 | 152 | 59 | 65% | 2.6 |
| RN Director of Nursing | 1 | 0 | 1 | 143 | 23 | 25% | 6.2 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 23 | 6 | 7% | 3.8 |
29 Certified Nursing Assistant
% of Days
100%
16 Licensed Practical Nurse
% of Days
100%
7 Physical Therapist
% of Days
100%
13 Registered Nurse
% of Days
98%
6 Medication Aide/Technician
% of Days
97%
2 Occupational Therapy Aide
% of Days
77%
2 Clinical Nurse Specialist
% of Days
89%
3 Physical Therapy Aide
% of Days
80%
1 Other Dietary Services Staff
% of Days
67%
1 Nurse Practitioner
% of Days
81%
1 Mental Health Service Worker
% of Days
71%
1 Administrator
% of Days
70%
1 Dietitian
% of Days
74%
2 Respiratory Therapy Technician
% of Days
80%
3 Therapeutic Recreation Specialist
% of Days
70%
2 Qualified Social Worker
% of Days
69%
1 Physical Therapy Assistant
% of Days
65%
1 RN Director of Nursing
% of Days
25%
1 Occupational Therapy Assistant
% of Days
7%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
52
Medicare
6
11.5% of residents
Medicaid
23
44.2% of residents
Private pay or other
23
44.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.2
In line with Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.8
36% worse than Texas averageTexas average: 16.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
18.2%
Percent of long-stay residents whose need for help with daily activities has increased
18.2%
13% worse than Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
14.9%
Percent of long-stay residents whose ability to move independently worsened
14.9%
8% better than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.2%
106% worse than Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.8%
Percent of long-stay residents experiencing one or more falls with major injury
1.8%
44% better than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.7%
Percent of long-stay high risk residents with pressure ulcers
4.7%
6% worse than Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.4%
Percent of long-stay residents who lose too much weight
1.4%
60% better than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
11.3%
Percent of long-stay residents who received an antipsychotic medication
11.3%
43% worse than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.4%
In line with Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Texas averageTexas average: 97.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
10% better than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
46% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
12% better than Texas averageTexas average: 88.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$4K
94% lower than Texas averageTexas average: $80K
Number of fines
1
60% fewer fines than Texas averageTexas average: 2.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Texas averageTexas average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$4K
Texas average
$80K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Aug 24, 2023 · $4K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 24, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 24, 2023
$4K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for White Acres Continuous Care Retirement Community based on CMS SNF Cost Reports.
Occupancy Rate
84.4%
↑ 15.6pp vs 2022
Net Income
-$1.3M
↑ ~$1.6M vs 2022
Total Payroll
$6.2M
↑ ~$454.5K vs 2022
Profit Margin
-9.6%
↑ 17.7pp vs 2022
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
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The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Frequently Asked Questions about White Acres Continuous Care Retirement Community
What neighborhood is White Acres Continuous Care Retirement Community in?
White Acres Continuous Care Retirement Community is in the Northwest El Paso neighborhood of El Paso.
Who is the owner of White Acres Continuous Care Retirement Community?
The legal owner and operator of White Acres Continuous Care Retirement Community is White Acres Assisted Living Llc.
Is White Acres Continuous Care Retirement Community in a walkable area?
White Acres Continuous Care Retirement Community has a walk score of 20. Car-dependent. Most errands require a car, with limited nearby walkable options.
Does White Acres Continuous Care Retirement Community have different floorplan options?
Yes — see the floorplan options available at White Acres Continuous Care Retirement Community on this page.
How many beds does White Acres Continuous Care Retirement Community have?
White Acres Continuous Care Retirement Community has 76 beds.
Has White Acres Continuous Care Retirement Community had any recent deficiencies or citations?
White Acres Continuous Care Retirement Community has had 1 recently reported deficiency.
Are there photos of White Acres Continuous Care Retirement Community?
Yes — there are 10 photos of White Acres Continuous Care Retirement Community in the photo gallery on this page.
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