White Oak Manor Charlotte

Nursing Home
Overview of White Oak Manor Charlotte

White Oak of Charlotte is a renowned skilled nursing center located in Charlotte, North Carolina. With 180 beds, the center offers comprehensive long-term nursing care and short-term rehabilitation services. Its prime location allows easy access to two major hospital systems in the area, ensuring convenient medical support. The dedicated team at White Oak of Charlotte comprises Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants who provide round-the-clock care to residents. 

They work collaboratively with physicians to develop personalized care plans, considering the unique needs of each individual. With a focus on resident well-being, White Oak of Charlotte aims to create an environment that fosters comfort and enriches daily experiences. In addition to skilled nursing services, the center also offers independent living apartments at Sharon Village, providing seniors with flexible living options tailored to their preferences and needs.

(704) 365-2620

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
North Carolina average: 2.8/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
North Carolina average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
North Carolina average: 2.7/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5
North Carolina average: 3.2/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 55m per day

This home provides 2% less nursing time per resident than the state average.

North Carolina average: 3h 59m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 23m per day 35m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 54m per day 52m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 6m per day 2h 19m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 0m per day 3h 20m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 2m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 11m per day 23m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 180

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the North Carolina average
Occupancy rate 75.9%
Residents per day (avg) 143
Occupancy rate
75.9%
Residents per day (avg)
143

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

22% of new residents, usually for short-term rehab.

Typical stay 21 days

Private pay

70% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

9% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Proprietary home
Corporation
Home revenue
$15.9M
Profit
$65.4K
Proprietary home Corporation
Home revenue
$15,907,372.00
Profit
$65,393.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.1M
50.9% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.7M
Total costs $15.8M
Years in operation
42 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 24 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Additional licensing details

CMS Certification Number: 345238

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Amanda Pack, Owner/Manager

Types of Care at White Oak Manor Charlotte

Skilled Nursing Independent Living
Contact White Oak Manor Charlotte

Compare Nursing Homes around Roxboro

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
White Oak Manor Charlotte
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

SNF

Nursing Homes 24/7 care needed

Charlotte (Cotswold)
180
No
A+
24
KEZIAH, HAYDEN
75.9%
$16,758,889.00
$8,093,321.00
48.3%
142.60
3/5
3.9092
3/5
3/5
4/5
-
17
1
-46%
-2%
-1%
Peak Resources Charlotte
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Charlotte (Country Club Heights)
142
No
-
64
PEAK RESOURCES INC
76.6%
$11,884,045.00
$3,988,242.00
33.6%
119.40
1/5
3.1715
2/5
1/5
4/5
1
23
5
-94%
-20%
0%

Places of interest near White Oak Manor Charlotte

Address 155 miles from city center — 2.94 miles to nearest hospital (Novant Health Presbyterian Medical Center : Cancer Center)

Address 4009 Craig Ave, Charlotte, NC 28211

Calculate Travel Distance to White Oak Manor Charlotte

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

182
Total Staff
160
Employees
22
Contractors
51,880
Total Hours (Quarter)
72
Avg Staff/Day
7.9
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse98.6 No
Licensed Practical Nurse369 No
Certified Nursing Assistant917.5 No
Staff by Category
Administration
2 staff
7.9hs shift avg
Nursing Staff
143 staff
7.9hs shift avg
Physicians & Practitioners
8 staff
7.9hs shift avg
Therapy Services
18 staff
7.4hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
4 staff
7.2hs shift avg
Dietary Services
3 staff
7.7hs shift avg
Other Services
4 staff
8hs shift avg
Contractor Analysis
5.6%
of total hours from contractors
2,920 contractor hours this quarter
Physical Therapy Aide: 2 Respiratory Therapy Technician: 3 Medical Director: 1 Speech Language Pathologist: 2 Physical Therapy Assistant: 6 Qualified Social Worker: 4 Occupational Therapy Assistant: 4
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant9109128,17691100%7.5
Licensed Practical Nurse3603610,08191100%9
Clinical Nurse Specialist7072,5016774%7.9
Registered Nurse9092,14891100%8.6
RN Director of Nursing3031,3556875%8.3
Physical Therapy Aide0228456571%7.7
Other Dietary Services Staff2028447481%7.6
Medication Aide/Technician3037126167%9.6
Dental Services Staff2026446571%7.9
Respiratory Therapy Technician0335066673%7.7
Qualified Social Worker0445016673%7.2
Mental Health Service Worker2024966268%8
Physical Therapy Assistant0664966774%7.1
Nurse Practitioner1014926369%7.8
Dietitian1014645864%8
Speech Language Pathologist0224526268%7.3
Occupational Therapy Aide1014485662%8
Administrator1014165257%8
Nurse Aide in Training1011842629%7.1
Occupational Therapy Assistant0441031921%5.2
Medical Director0111833%6

Health Inspection History

Inspections
Total health inspections 4

North Carolina average 4


Last Health inspection on Oct 2025

Total health citations 17
Citations per inspection
4.25

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

8 of 17 citations resulted from standard inspections; 3 of 17 resulted from complaint investigations; and 6 of 17 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
23% better than North Carolina average

North Carolina average: 1.3


Serious Health citations More info 0
100% better than North Carolina average

North Carolina average: 0.9

1 critical citation More info North Carolina average: 1.3

0 serious citations More info North Carolina average: 0.9

16 moderate citations More info North Carolina average: 17.1

0 minor citations More info North Carolina average: 1.6
Citations history (last 3 years)
Nursing Services moderate citation Oct 27, 2025
Corrected

Pharmacy moderate citation Oct 27, 2025
Corrected

Quality of Care critical citation Oct 27, 2025
Corrected

Infection Control moderate citation Mar 27, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: National Healthcare Corporation
Resident Census by Payment Source
152 Total Residents
Medicare 6 (3.9%)
Medicaid 81 (53.3%)
Private Pay/Other 65 (42.8%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 7.1
38% better than North Carolina average

North Carolina average: 11.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 12.9
37% better than North Carolina average

North Carolina average: 20.6

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 10.6%
40% better than North Carolina average

North Carolina average: 17.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 9.5%
59% better than North Carolina average

North Carolina average: 23.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 18.7%
13% better than North Carolina average

North Carolina average: 21.4%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.6%
25% worse than North Carolina average

North Carolina average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 6.6%
5% worse than North Carolina average

North Carolina average: 6.3%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.6%
78% better than North Carolina average

North Carolina average: 2.6%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.3%
41% better than North Carolina average

North Carolina average: 7.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.3%
70% better than North Carolina average

North Carolina average: 4.4%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 17.1%
28% worse than North Carolina average

North Carolina average: 13.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.6%
9% better than North Carolina average

North Carolina average: 91.6%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 69.6%
26% worse than North Carolina average

North Carolina average: 94.1%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.40
36% worse than North Carolina average

North Carolina average: 1.77

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.06
42% better than North Carolina average

North Carolina average: 1.82

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 96.9%
21% better than North Carolina average

North Carolina average: 79.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.2%
47% worse than North Carolina average

North Carolina average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 70.1%
10% worse than North Carolina average

North Carolina average: 78.1%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 16.3%
29% better than North Carolina average

North Carolina average: 22.9%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 2.4%
82% better than North Carolina average

North Carolina average: 13.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 2.9%
282% worse than North Carolina average

North Carolina average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 61.9%
15% better than North Carolina average

North Carolina average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 45.5%
10% worse than North Carolina average

North Carolina average: 50.6%

Guides for Better Senior Living

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Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

North Carolina Senior Care Options

NC SCO (via NFCSP)

Caregiver of someone 60+ (or with dementia), North Carolina resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural/urban balance.

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Family can be aides; varies by county funding.

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled, NC resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Low-Income Energy Assistance Program (LIHEAP)

North Carolina LIHEAP

Age 60+ prioritized, NC resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).

Senior Community Service Employment Program (SCSEP)

North Carolina SCSEP

Age 55+, unemployed, low-income, NC resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized, NC resident, homeowner, low-income.

~$30,258/year (50% AMI, varies by county).

Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.

~$1,255/month (individual, 100% FPL); varies by facility rate.

$2,000 (individual).

Covers assisted living; counties supplement state funds.

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