Willowbrook Manor
Nursing Home · Flint, MI
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Willowbrook Manor

Nursing Home · Flint, MI
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
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Willowbrook Manor accepts Medicare and private pay.

Overview of Willowbrook Manor

Tucked amidst the vibrant city of Flint, Michigan, Willowbrook Manor stands as a testament to the power of genuine care. Here, the commitment to holistic care knows no bounds. The team understands that healing extends beyond physical recovery. With state-of-the-art amenities and a compassionate approach, they go above and beyond to empower residents to reclaim their lives. From specialized treatments like tube feeding, IV therapy, wound care management, and dialysis care, to an array of comprehensive medical services such as x-ray, pharmacy, and laboratory facilities, every aspect is tailored to meet the unique needs of each individual.
Their captivating fish aquarium adds a touch of serenity, while unlimited visiting hours ensure cherished connections remain unbroken. For personal grooming needs, there’s an on-site beautician and barber shop, while elegant social dining areas, an inviting Internet café, and a cozy library with a crackling fireplace foster camaraderie and relaxation. A visit to Willowbrook Manor reveals not only its immaculate surroundings but also the boundless dedication that sets it apart.

(360) 354-4434

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▼ 36.3% Below MI avg. ▼ 36.3% Below MI avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▼ 29.3% Below MI avg. ▼ 29.3% Below MI avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 14.4% Above MI avg. ▲ 14.4% Above MI avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 6.4% Above MI avg. ▲ 6.4% Above MI avg.Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Michigan state averages

Total nursing care / resident Info This home is ranked 58th out of 133 homes in Michigan. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 7m per day
Rank #58 / 133Nurse hours — State benchmarkedThis home is ranked 58th out of 133 homes in Michigan. Shows adjusted nurse hours per resident per day benchmarked to the Michigan average, with a ranking across 133 Michigan SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
This facility Michigan avg (4h 18m per day)
vs Michigan avg
-4%

1 of 6 metrics below state avg

Standout metric Physical Therapist is +83% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 49m per day ▲ 20% State avg: 41m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 40m per day ▼ 29% State avg: 56m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 32m per day ▲ 13% State avg: 2h 14m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 22m per day ■ Avg State avg: 3h 27m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 11m per day ▲ 83% State avg: 6m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 34m per day ▲ 17% State avg: 29m per day · National avg: 29m per day

Capacity and availability

This home usually has limited availability

Occupancy between 85% and 95% suggests balanced demand.

Higher occupancy than the Michigan average: 75.8%
Occupancy rate 86.8% Rank #34 / 135Occupancy rate — State benchmarkedThis home is ranked 34th out of 135 homes in Michigan. Shows this facility's occupancy rate versus the Michigan average, with its Statewide rank out of 135. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay 74 days
Occupancy rate
86.8% Rank #34 / 135Occupancy rate — State benchmarkedThis home is ranked 34th out of 135 homes in Michigan. Shows this facility's occupancy rate versus the Michigan average, with its Statewide rank out of 135. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
74 days
Walk Score
Walk Score: 10 / 100 Rank #119 / 137Walk Score — State benchmarkedThis home is ranked 119th out of 137 homes in Michigan. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Michigan SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Contact Willowbrook Manor

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 179
Employees 145
Contractors 34
Staff to resident ratio 1.66:1
5% worse than Michigan average
Michigan average ratio: 1.75:1 Michigan average ratio: 1.75:1See full Michigan ranking
Avg staff/day 74
Average shift 7.4 hours
6% worse than Michigan average
Michigan average: 7.9 hours Michigan average shift: 7.9 hoursSee full Michigan ranking
Total staff hours (quarter) 50,660

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff 15
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.8 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff 37
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.7 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff 72
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.4 hours

No contractors work on this role.

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

8.8%

4,453 contractor hours this quarter

Speech Language Pathologist: 6 Clinical Nurse Specialist: 5 Physical Therapy Aide: 5 Respiratory Therapy Technician: 5 Physical Therapy Assistant: 4 Occupational Therapy Assistant: 4 Qualified Social Worker: 3 Medical Director: 2

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant7207224,19892100%7.4
Licensed Practical Nurse3703711,21792100%7.7
Clinical Nurse Specialist75123,3657480%7.8
Registered Nurse150152,86192100%7.8
Other Dietary Services Staff4041,6359199%8
Speech Language Pathologist0661,4037582%6.9
Physical Therapy Aide0558626874%6.7
Dental Services Staff2027306470%8.1
Physical Therapy Assistant0445817177%7.4
Respiratory Therapy Technician0555747582%7.6
Mental Health Service Worker1015126470%8
Nurse Practitioner1015116470%8
Administrator1015046368%8
RN Director of Nursing2025036267%7.9
Dietitian1014645863%8
Qualified Social Worker0333596470%5.6
Occupational Therapy Aide2022754549%5.3
Occupational Therapy Assistant044755358%1.4
Medical Director022311921%1.6
72 Certified Nursing Assistant
% of Days 100%
37 Licensed Practical Nurse
% of Days 100%
12 Clinical Nurse Specialist
% of Days 80%
15 Registered Nurse
% of Days 100%
4 Other Dietary Services Staff
% of Days 99%
6 Speech Language Pathologist
% of Days 82%
5 Physical Therapy Aide
% of Days 74%
2 Dental Services Staff
% of Days 70%
4 Physical Therapy Assistant
% of Days 77%
5 Respiratory Therapy Technician
% of Days 82%
1 Mental Health Service Worker
% of Days 70%
1 Nurse Practitioner
% of Days 70%
1 Administrator
% of Days 68%
2 RN Director of Nursing
% of Days 67%
1 Dietitian
% of Days 63%
3 Qualified Social Worker
% of Days 70%
2 Occupational Therapy Aide
% of Days 49%
4 Occupational Therapy Assistant
% of Days 58%
2 Medical Director
% of Days 21%

Penalties and fines

Includes penalties issued in 2023-2024

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $147K Rank #125 / 136Federal fines — State benchmarkedThis home is ranked 125th out of 136 homes in Michigan. Shows this facility's cumulative CMS federal fine dollars versus the Michigan average among facilities with fines, and where it ranks among 136 skilled nursing facilities in the pool. Lower total dollars mean a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
94% higher than Michigan average

Michigan average: $76K

Number of fines 3
48% more fines than Michigan average

Michigan average: 2.0

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 2
137% more payment denials than Michigan average

Michigan average: 0.8

Fines amount comparison
Fines amount comparison
This facility $147K
Michigan average $76K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

5 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. May 23, 2024
$58K
Payment Denial Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. May 23, 2024
10 days
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Dec 20, 2023
$31K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jun 16, 2023
$58K

Last updated: Jan 2026

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 8.5
In line with Michigan average

Michigan average: 8.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 17.1
5% worse than Michigan average

Michigan average: 16.3

Long-stay resident measures
Significantly above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 12.5%
In line with Michigan average

Michigan average: 12.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 11.8%
23% better than Michigan average

Michigan average: 15.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 27.2%
29% worse than Michigan average

Michigan average: 21.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.2%
30% better than Michigan average

Michigan average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 8.0%
40% worse than Michigan average

Michigan average: 5.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.3%
83% better than Michigan average

Michigan average: 1.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.1%
43% worse than Michigan average

Michigan average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.3%
67% better than Michigan average

Michigan average: 3.9%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 6.0%
60% better than Michigan average

Michigan average: 15.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.7%
5% better than Michigan average

Michigan average: 94.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
5% better than Michigan average

Michigan average: 95.0%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.46
30% better than Michigan average

Michigan average: 2.08

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.46
59% better than Michigan average

Michigan average: 1.12

Short-stay resident measures
Above average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 89.3%
8% better than Michigan average

Michigan average: 82.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.4%
62% worse than Michigan average

Michigan average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 82.9%
In line with Michigan average

Michigan average: 79.5%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 22.5%
11% better than Michigan average

Michigan average: 25.4%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 6.4%
22% better than Michigan average

Michigan average: 8.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.3%
68% better than Michigan average

Michigan average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 31.0%
42% worse than Michigan average

Michigan average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 65.7%
30% better than Michigan average

Michigan average: 50.6%

Breakdown by payment type

Medicare

18% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

82% of new residents, often for short stays.

Typical stay 2 - 3 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 108
Medicare
12
11.1% of residents
Medicaid
67
62% of residents
Private pay or other
29
26.9% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$28.0M
Operating loss
-$518.4K
Privately-owned community Operated by a business corporation.
Home revenue
$28.0M Rank #24 / 134Revenue — State benchmarkedThis home is ranked 24th out of 134 homes in Michigan. Shows this facility's annual revenue compared to the Michigan SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$518.4K
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations. Rank #38 / 134Payroll — State benchmarkedThis home is ranked 38th out of 134 homes in Michigan. Shows total annual staff payroll benchmarked to the Michigan average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$9.7M
34.7% of revenue Rank #100 / 134Payroll % — State benchmarkedThis home is ranked 100th out of 134 homes in Michigan. Shows payroll as a percentage of revenue versus the Michigan average. Well-run Michigan SNFs typically land around 49–59% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$18.8M
Total costs $28.5M

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Financial Assistance for
Nursing Home in Michigan

Willowbrook Manor is located in Flint, Michigan.
Here are the financial assistance programs available to residents in Michigan.

Get Financial aid guidance

MI Choice Waiver

Michigan Medicaid MI Choice Waiver

Age 65+ or disabled
General Michigan resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
MI

Delivered through regional waiver agents; waitlists possible.

Benefits
Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Adult day care ($65/day)

Home Help Program

Michigan Home Help

Age 65+ or disabled
General Michigan resident, Medicaid- eligible or low-income.
Income Limits ~$1,732/month individual, Medicaid threshold
Asset Limits $2,000 individual
MI

Can hire family caregivers; less intensive than waiver.

Benefits
Personal care (up to 60 hours/month) Homemaker services Respite (varies)

Program of All-Inclusive Care for the Elderly (PACE)

Michigan PACE

Age 55+
General Michigan resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple).
MI

16 PACE centers (e.g., Ingham, Wayne counties); expanding slowly.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy Respite

Medicare Savings Program (MSP)

Michigan Medicare Savings Program

Age 65+ or disabled
General Michigan resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
MI

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Michigan NFCSP Respite Care

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; Michigan resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
MI

16 AAAs; prioritizes low-income, rural caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Michigan VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Michigan resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
MI

High veteran demand in urban/rural areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Compare Nursing Home around Flint

The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).

2 facilities compared · CMS & MI Dept. of Health data

Filter by care type
Regency at Grand Blanc
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Flint138 91.6% +21%3.77 +35%-12%$0243.41130 20 Ryan Michelson$37.1M$12.2M32.9%235666
Willowbrook Manor
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Flint130 86.8% +15%4.12 -16%-4%$147.4k464.63117 10 Rebecca Pedrotti$28.0M$9.7M34.7%235550

Frequently Asked Questions about Willowbrook Manor

Is Willowbrook Manor in a walkable area?

Willowbrook Manor has a walk score of 10. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Willowbrook Manor?

Willowbrook Manor's occupancy is 86.8%.

What is the phone number of Willowbrook Manor?

(360) 354-4434 will put you in contact with the team at Willowbrook Manor.

Is Willowbrook Manor Medicare or Medicaid certified?

Yes — Willowbrook Manor is a CMS-certified provider of Medicare and Medicaid.

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