1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Willowbrook Post Acute is a nursing home with 59 beds at 3700 SW 37th Street in Pendleton, Oregon. The facility is housed in a 2-story building, so residents can choose between private and shared rooms. With a Walk Score of 20, the location is dependent on cars. Most errands and appointments require driving, which is common in eastern Oregon’s less densely populated areas.
The facility provides direct nursing care. Registered nurses spend an average of 53 minutes per resident each day. It’s supplemented by nurse aides, who provide about 3 hours of hands-on support daily. Licensed practical nurses and licensed vocational nurses provide an additional 24 minutes per resident per day. This staffing level is enough to provide residents with skilled medical oversight and the hands-on personal care for daily activities, hygiene, and mobility support.
Families considering Willowbrook Post Acute should tour the facility, review room options, meet the care team, and get a feel for the home’s daily rhythm. They can also ask about specific care programs, meal service, and visiting hours to understand whether the home is a good fit for seniors’ needs.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 83rd out of 97 homes in Oregon for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 53m per day | ▲ 29% State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 24m per day | ▼ 56% State avg: 54m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 0m per day | ▼ 11% State avg: 3h 22m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 52m per day | ▼ 12% State avg: 4h 23m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ■ Avg State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 36m per day | ▲ 38% State avg: 26m per day · National avg: 29m per day |
May offer a more intimate, personalized care environment.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
0.57
59% better than Oregon averageOregon average: 1.40
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.64
44% worse than Oregon averageOregon average: 2.52
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
20.3%
6% better than Oregon averageOregon average: 21.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
24.3%
61% worse than Oregon averageOregon average: 15.1%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Oregon averageOregon average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
34.2%
36% worse than Oregon averageOregon average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
48.5%
In line with Oregon averageOregon average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
61% of new residents, usually for short-term rehab.
18% of new residents, often for short stays.
20% of new residents, often for long-term daily care.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #80 / 93Payroll — State benchmarkedThis home is ranked 80th out of 93 homes in Oregon. Shows total annual staff payroll benchmarked to the Oregon average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Oregon that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #80 / 93Payroll % — State benchmarkedThis home is ranked 80th out of 93 homes in Oregon. Shows payroll as a percentage of revenue versus the Oregon average. Well-run Oregon facilities typically land around 51–62% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Oregon that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Housing Options: Private / Shared Rooms
Building Type: 2-story
Housekeeping Services
Social and Recreational Activities
On-site Medical Care and Health Services
Rehabilitative Support
Transportation Assistance
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (61% of admissions), and a typical Medicare stay runs around 25 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.3 miles from city center
Estimated distance in miles from Pendleton's city center to Willowbrook Post Acute's address, calculated via Google Maps.
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The information below is reported by the Oregon Department of Human Services, Aging and People with Disabilities.
| Mission Nursing and Rehabilitation Center | NH MC | Mission | 170 | 52.9% | -17% | 3.52 | +32% | -3% | $8.2k | 19 | 2.7 | 1 | 92 | - | 20 | Hmg Park Manor Of Mission, LLC | $8.5M | $3.5M | 41% | 455761 | ||||
| Willowbrook Post Acute | NH PC | Pendleton | 59
Facility
59
OR AVG
67
Rank
#193 / 351 |
89.8%
Facility
89.8%
OR AVG
65.7%
Rank
#7 / 95 | +37% | 4.57
Facility
4.57
OR AVG
5.24
Rank
#83 / 97 | -17% | -13% | $80.8k
Facility
$80.8k
OR AVG
$62.3k
Rank
#88 / 98 | 40
Facility
40
OR AVG
34.0
Rank
#61 / 95 | 10.0
Facility
10.0
OR AVG
6.9
Rank
#80 / 95 | 4 | 53 | - |
84
Facility
84
OR AVG
55
Rank
#57 / 476 | - | $7.2M
Facility
$7.2M
OR AVG
$12.6M
Rank
#69 / 93 | $3.5M
Facility
$3.5M
OR AVG
$4.5M
Rank
#80 / 93 | 48.8%
Facility
48.8%
OR AVG
38%
Rank
#80 / 93 | 385201 |
Willowbrook Post Acute is located in Pendleton, Oregon.
Here are the financial assistance programs available to residents in Oregon.
Willowbrook Post Acute has a walk score of 20. Car-dependent. Most errands require a car, with limited nearby walkable options.
Willowbrook Post Acute's occupancy is 61.1%.
Yes — there are 4 photos of Willowbrook Post Acute in the photo gallery on this page.
Willowbrook Post Acute is located at 707 Sw 37Th St, Pendleton, OR 97801.
(541) 276-3374 will put you in contact with the team at Willowbrook Post Acute.
Willowbrook Post Acute is not currently listed as a CMS-certified provider of Medicare or Medicaid.
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