Inspection Reports for
Windcrest Health and Rehabilitation

AR, 72764

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Deficiencies (last 3 years)

Deficiencies (over 3 years) 9 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

73% worse than Arkansas average
Arkansas average: 5.2 deficiencies/year

Deficiencies per year

16 12 8 4 0
2022
2023
2024

Inspection Report

Annual Inspection
Deficiencies: 8 Date: Oct 31, 2024

Visit Reason
The inspection was conducted as part of the annual survey to assess compliance with regulatory requirements related to resident care, environment, medication administration, and facility operations.

Findings
The facility was found deficient in multiple areas including failure to maintain resident dignity and hygiene, inaccurate and untimely care plan and MDS assessments, unsafe medication administration practices including pre-popping medications, environmental deficiencies such as water damage and unclean conditions, and food service issues including serving food at unsafe temperatures and poor sanitation practices in the kitchen.

Deficiencies (8)
Failure to shave, clean hands and face, and change clothing for Resident #2, compromising resident dignity.
Failure to maintain a safe, clean, comfortable, and homelike environment including unrepaired water damage, stained furniture, and dirty air conditioning vents.
Failure to ensure accuracy and timely completion of Minimum Data Set (MDS) assessments for Resident #2.
Failure to develop and update complete care plans with accurate information for Residents #2, #14, and #23.
Failure to provide adequate assistance with activities of daily living including shaving, cleaning, and clothing changes for Resident #2.
Failure to prevent pre-popping of medications prior to administration for 7 residents, risking medication errors.
Failure to serve hot foods at safe temperatures and cold dairy products cold, compromising food palatability and safety.
Failure to maintain sanitary food preparation environment including dirty dishwashing machine air vent, chipped floors, expired spices, leftover food, and poor hand hygiene by dietary staff.
Report Facts
Residents affected: 1 Residents affected: 3 Residents affected: 7 Food temperatures: 54.8 Food temperatures: 108.1 Food temperatures: 113 Food temperatures: 111.7 Food temperatures: 107.4 Food temperatures: 98.7 Food temperatures: 109 Food temperatures: 101.1 Food temperatures: 110.1 Food temperatures: 110 Food temperatures: 95.9 Food temperatures: 97 Food temperatures: 93 Food temperatures: 96.5

Employees mentioned
NameTitleContext
Certified Nursing Assistant #4CNAConfirmed Resident #2 needed shaving and dressing assistance and that face and hands should have been cleaned before dining room exit
Director of NursingDONConfirmed Resident #2 should have had face and hands cleaned and shirt changed; discussed MDS inaccuracies and care plan issues; involved in medication administration education
Licensed Practical Nurse #3LPNObserved pre-popping medications; admitted to the practice; received in-service and was monitored
Certified Nursing Assistant #3CNAObserved leaving food cart door open while serving meals
Dietary AideDAObserved poor hand hygiene when handling glasses and serving beverages
Maintenance DirectorMDConfirmed facility roof leaks and need for repairs
AdministratorAdministratorAcknowledged facility roof leaks, lack of follow-up on MDS inaccuracies, and medication pre-popping incident

Inspection Report

Routine
Deficiencies: 4 Date: Nov 3, 2023

Visit Reason
The inspection was conducted to assess the facility's compliance with safety, housekeeping, and maintenance standards to ensure a safe environment free from accident hazards and to maintain sanitary, orderly, and comfortable conditions for residents.

Findings
The facility failed to ensure medications were properly stored and contained, and mattresses fit bed frames to prevent injury for sampled residents. Additionally, housekeeping and maintenance deficiencies were noted, including peeling walls and torn mattresses that could cause harm to residents.

Deficiencies (4)
Failure to ensure medications were stored and contained properly for Resident #41, including presence of rubbing alcohol and pills left on the floor.
Failure to ensure mattress fit the bed frame for Resident #53, with a one-foot gap exposing the bed frame.
Failure to maintain sanitary and orderly environment, including peeling wall with hole behind Resident #40's bed.
Torn and peeling mattress with plastic shreds hanging on Resident #18's bed, posing risk of skin tears.
Report Facts
Gap between mattress and bed frame: 12 Hole diameter: 2

Employees mentioned
NameTitleContext
Certified Nursing Assistant #1Certified Nursing AssistantProvided information about medication storage and mattress condition
Licensed Practical Nurse #1Licensed Practical NurseCommented on medication storage concerns for Resident #41
Maintenance #1Maintenance StaffResponded to questions about mattress gap and wall damage, and reported repairs
AdministratorAdministratorProvided information about maintenance reporting procedures

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Mar 30, 2023

Visit Reason
The inspection was conducted to investigate a complaint regarding the facility's failure to ensure residents were assessed and deemed safe to self-administer updraft treatments using a nebulizer, specifically for Resident #4.

Complaint Details
The complaint investigation found that Resident #4 was left alone with a nebulizer running without staff supervision, contrary to facility policy and CMS guidelines. Staff and administration acknowledged that nurses are responsible for staying with residents during updraft treatments to ensure proper administration and safety.
Findings
The facility failed to ensure that Resident #4 was properly assessed and supervised during nebulizer treatments, resulting in potential risk of accidental overdose or respiratory complications. Staff interviews confirmed that nurses are responsible for staying with residents during such treatments, but Resident #4 was found alone with the nebulizer running.

Deficiencies (1)
Failed to ensure residents were assessed and deemed safe to self-administer updraft treatments using a nebulizer, risking accidental overdose or respiratory complications.
Report Facts
Residents affected: 1 Assessment Reference Date: Mar 6, 2023 Physician Order Start Date: Jan 22, 2023 Care Plan Initiated Date: Jan 27, 2023

Employees mentioned
NameTitleContext
Licensed Practical Nurse (LPN) #1Named in relation to failure to supervise Resident #4 during nebulizer treatment
Licensed Practical Nurse (LPN) #2Interviewed about self-administration and supervision of updraft treatments
Director of Nursing (DON)Interviewed regarding facility policies and staff expectations on nebulizer treatment supervision
AdministratorInterviewed regarding responsibility and expectations for staff supervision during updraft treatments

Inspection Report

Annual Inspection
Deficiencies: 14 Date: Jul 29, 2022

Visit Reason
The inspection was conducted as part of the annual survey to assess compliance with regulatory requirements and evaluate the quality of care and services provided to residents.

Findings
The facility was found deficient in multiple areas including failure to provide timely notification of hospital transfers in a language understood by residents or representatives, inaccurate and untimely Minimum Data Set (MDS) assessments, incomplete and outdated care plans, inadequate supervision and safety hazards in the smoking area, improper medication storage temperatures, lack of documented pharmacist medication reviews, poor food safety and sanitation practices, failure to ensure pureed food consistency, and failure to provide dental services as recommended.

Deficiencies (14)
Failed to notify residents and/or representatives in writing of the reason for hospital transfer in a language they understand for 3 of 8 sampled residents.
Failed to ensure Resident Assessment Instrument (RAI) was used and coded correctly for comprehensive assessments and medication use for several residents.
Failed to complete quarterly MDS assessments timely for 1 resident.
Failed to accurately document weight loss in MDS for 1 resident.
Failed to develop and implement comprehensive care plans addressing specific resident needs including anticoagulant therapy and post-fall care.
Failed to ask residents and representatives about interest in receiving information about returning to the community.
Failed to ensure residents were regularly assisted with shaving, grooming, and hair shampooing to maintain good hygiene.
Failed to provide adequate supervision and ensure a hazard-free environment in the smoking area for residents who smoke.
Failed to ensure pharmacist's monthly medication reviews were documented in resident medical records.
Failed to ensure medications were stored at proper temperatures; medication refrigerator was found at 50-55 degrees Fahrenheit without temperature logs.
Failed to ensure pureed food was blended to a smooth, lump-free consistency; spaghetti puree contained lumps.
Failed to ensure food storage and preparation met professional standards including proper dating, labeling, sealing, discarding of leftovers, pest control, and sanitizer levels.
Failed to ensure oral surgeon referral was made and family/representative involvement documented for a resident with severe dental issues.
Failed to implement an effective Quality Assurance and Performance Improvement (QAPI) plan to address identified deficiencies in MDS accuracy.
Report Facts
Residents affected: 3 Residents affected: 1 Residents affected: 1 Residents affected: 1 Residents affected: 2 Residents affected: 1 Residents affected: 2 Residents affected: 58 Residents affected: 7 Residents affected: 57 Residents affected: 6 Residents affected: 58

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