3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Windcrest Health and Rehabilitation’s inspection record presents a stark disconnect from its four-star CMS rating.
An October 31, 2024 survey cited eight deficiencies. Since 2022, the facility accumulated 46 total deficiencies (119% above average), averaging 11.5/year (117% above state). Inspections flagged recurring themes: medication management failures, resident care lapses, and environmental sanitation problems. Twenty-nine moderate-severity citations recorded; 0 critical or serious.
No federal penalties imposed despite deficiency volume.
Located at 2455 Lowell Rd, Springdale, AR 72764 (Washington County), this 70-bed facility is privately owned by Kimberly Burner and administered by Miranda Hendrickson. CMS-certified for Medicare and Medicaid. BBB rating A+ (not accredited).
Walk score 29 indicates limited walkability.
Financial picture: 2023 revenue $7.2 million with net profit $250.6 thousand (3.5% margin). Payroll $3.3 million represents 45.2% of revenue, ranked #88 of 181 Arkansas facilities.
Occupancy 81.7%, 10.4% above average, ranked #44 of 183 facilities. Average length of stay 360 days reflects long-term care focus. Current census 49 heavily weighted toward Medicaid (95.9%).
Total adjusted nursing 5h 3m/resident/day ranks 36th of 182 facilities, exceeding state average by 6%. Licensed practical nurses provide 1h 7m/day, 18% above state average.
However, registered nurse hours measure only 11 minutes/day, 54% below average of 24 minutes. This severe RN deficit is mirrored by critically low weekend RN at 9m/day (44% below state).
CNA coverage 2h 36m sits 5% below state.
Total staff of 84 includes single RN paired with 3 RN directors, 12 LPNs, 31 CNAs. Staff-to-resident ratio 1.71:1 is 8% better than the state average.
CMS Overall rating is 4 stars (27% above state). Health inspection 4 stars (4.2% above state). Quality measures 5 stars (35.1% above state).
Long-stay outcomes demonstrate strength: falls with major injury 0.5% (87% better than state); functional decline 26% better; depression and antipsychotic use substantially lower than state. Hospitalization rate 2.46/1,000 days registers 25% worse than state. Short-stay falls equally strong at 0%.
Services include memory care, respite, short-term rehab, and therapy specialties; amenities include dining, activity area, courtyard, therapy gym, and salon with active resident council.
The facility’s excellence in quality measures and long-stay outcomes stands in tension with a substantial inspection history of medication errors, care lapses, and environmental deficiencies.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 12m per day | ▼ 52% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 7m per day | ▲ 17% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 39m per day | ▼ 3% State avg: 2h 44m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 21m per day | ▼ 4% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 79% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 10m per day | ▼ 36% State avg: 16m per day · National avg: 29m per day |
Higher than the Arkansas average: 71.3%Windcrest Health and Rehabilitation is legally operated by Windcrest Health and Rehab, Inc., and administered by Miranda Hendrickson.
Key information about the people who lead and staff this community.
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 46 | 21 | This facility has 119% more total deficiencies than a typical Arkansas nursing home (46 vs. AR avg 21).↑ 119% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 11.5 | 5.3 | This facility has 117% more deficiencies per year than a typical Arkansas nursing home (11.5 vs. AR avg 5.3).↑ 117% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Arkansas average 4.2
Last Health inspection on Oct 2024
Arkansas average 21.8
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
28 of 29 citations resulted from standard inspections; and 1 of 29 resulted from complaint investigations.
100% better than Arkansas averageArkansas average: 0.4
100% better than Arkansas averageArkansas average: 0.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
8% more staff per resident than Arkansas average
0% compared with Arkansas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 1 RN Staff are full-time employees. No contractors work on this role.
1
Average shift length. Calculated as total hours divided by days worked and average staff per day.
5.9 hoursAssists with medical care and medications.
All 12 LPN Staff are full-time employees. No contractors work on this role.
12
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursHelps with daily care and mobility.
All 31 CNA Staff are full-time employees. No contractors work on this role.
31
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
449 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 31 | 0 | 31 | 12,781 | 92 | 100% | 8.5 |
| Licensed Practical Nurse | 12 | 0 | 12 | 3,939 | 92 | 100% | 8.1 |
| RN Director of Nursing | 3 | 0 | 3 | 1,771 | 77 | 84% | 8.5 |
| Nurse Aide in Training | 8 | 0 | 8 | 804 | 63 | 68% | 5.9 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 484 | 62 | 67% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 442 | 62 | 67% | 7.1 |
| Clinical Nurse Specialist | 3 | 3 | 6 | 287 | 60 | 65% | 4.2 |
| Registered Nurse | 1 | 0 | 1 | 243 | 41 | 45% | 5.9 |
| Speech Language Pathologist | 0 | 3 | 3 | 223 | 66 | 72% | 3.4 |
| Physical Therapy Aide | 0 | 6 | 6 | 104 | 64 | 70% | 1.6 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 36 | 22 | 24% | 1.6 |
| Qualified Social Worker | 0 | 3 | 3 | 35 | 34 | 37% | 1 |
| Physical Therapy Assistant | 0 | 4 | 4 | 17 | 18 | 20% | 0.9 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.0
35% better than Arkansas averageArkansas average: 7.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.9
26% better than Arkansas averageArkansas average: 13.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
10.1%
13% better than Arkansas averageArkansas average: 11.5%
Percent of long-stay residents whose ability to move independently worsened
7.6%
43% better than Arkansas averageArkansas average: 13.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
12.0%
21% better than Arkansas averageArkansas average: 15.1%
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
87% better than Arkansas averageArkansas average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
4.7%
In line with Arkansas averageArkansas average: 4.7%
Percent of long-stay residents with a urinary tract infection
0.5%
60% better than Arkansas averageArkansas average: 1.3%
Percent of long-stay residents who lose too much weight
2.2%
56% better than Arkansas averageArkansas average: 5.0%
Percent of long-stay residents who have depressive symptoms
1.1%
30% better than Arkansas averageArkansas average: 1.5%
Percent of long-stay residents who received an antipsychotic medication
4.0%
62% better than Arkansas averageArkansas average: 10.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
5% better than Arkansas averageArkansas average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
In line with Arkansas averageArkansas average: 96.2%
Number of hospitalizations per 1,000 long-stay resident days.
2.46
25% worse than Arkansas averageArkansas average: 1.97
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.26
42% better than Arkansas averageArkansas average: 2.18
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.6%
5% worse than Arkansas averageArkansas average: 80.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
66.7%
14% worse than Arkansas averageArkansas average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
19% of new residents, usually for short-term rehab.
59% of new residents, often for short stays.
22% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
49Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Windcrest Health and Rehabilitation from 2012–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (59% of admissions), and a typical private pay stay runs around 2 - 3 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.5 miles from city center
Estimated distance in miles from Springdale's city center to Windcrest Health and Rehabilitation's address, calculated via Google Maps.
Add your location
The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| The Maples at Har-Ber Meadows | NH MC RC | Springdale | 140
Facility
140
AR AVG
84
Rank
#17 / 330 | 79.2% | +11% | 4.83 | -50% | +3% | $0 | 23 | 5.8 | 1 | 101 | - |
18
Facility
18
AR AVG
34
Rank
#302 / 419 | John Mcpherson | $13.6M | $5.6M | 41.3% | 45407 | ||||
| Shiloh Health and Rehab | NH RC | Springdale (Bethel Heights) | 140
Facility
140
AR AVG
84
Rank
#17 / 330 | 49.3% | -31% | 4.23 | -60% | -9% | $0 | 14 | 4.7 | - | 69 | - |
23
Facility
23
AR AVG
34
Rank
#274 / 419 | Denny Ledford | $7.6M | $4.0M | 52.1% | 45427 | ||||
| Edgewood Health and Rehabilitation | NH MC RC | Springdale | 102
Facility
102
AR AVG
84
Rank
#125 / 330 | 100.0% | +40% | 4.56 | -100% | -2% | $0 | 18 | 4.5 | - | 167 | A+ |
37
Facility
37
AR AVG
34
Rank
#179 / 419 | Tracie Jones | $9.8M | $4.1M | 42.2% | 45428 | ||||
| Windcrest Health and Rehabilitation | NH MC RC | Springdale (Berryfield Apartments) | 70
Facility
70
AR AVG
84
Rank
#206 / 330 | 81.7% | +15% | 5.05 | -78% | +8% | $0 | 29 | 7.3 | - | 56 | A+ |
29
Facility
29
AR AVG
34
Rank
#240 / 419 | Kimberly Burner | $6.1M | $3.0M | 49.2% | 45367 | ||||
| westwood-health-and-rehabilitation | NH MC RC | Springdale (South West End Street) | 85
Facility
85
AR AVG
84
Rank
#171 / 330 | 77.6% | +9% | 5.10 | -32% | +9% | $13.9k | 20 | 5.0 | 2 | 60 | A+ |
78
Facility
78
AR AVG
34
Rank
#4 / 419 | Bilal Naeem | $6.9M | $3.4M | 49% | 45371 |
Windcrest Health and Rehabilitation is located in Springdale, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
Windcrest Health and Rehabilitation is in the Berryfield Apartments neighborhood of Springdale.
The legal owner and operator of Windcrest Health and Rehabilitation is Windcrest Health and Rehab, Inc..
Windcrest Health and Rehabilitation has a walk score of 29. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Windcrest Health and Rehabilitation's occupancy is 82%.
Miranda Hendrickson is the administrator of Windcrest Health and Rehabilitation.
Windcrest Health and Rehabilitation has 70 beds.
Yes — there are 17 photos of Windcrest Health and Rehabilitation in the photo gallery on this page.
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