Show Inspection Reports
Total health inspections
4
Arkansas average 4.2
Last Health inspection on Oct 2024
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Windcrest Health and Rehabilitation
Nursing Home in Springdale
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Windcrest Health and Rehabilitation
Nursing Home in Springdale
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Windcrest Health and Rehabilitation
Under the same management as Westwood, Windcrest Health and Rehabilitation is a skilled nursing community focused on providing the best care for seniors. With an emphasis on memory care, long-term and short-term lifestyle promotes an environment where residents continuously still grow as individuals in a nurturing environment that ensures maximizing each and everyone’s quality of life. Westwood is dedicated to providing a unique, customized solution to better senior care that matters.
Westwood boasts its cutting-edge technology for long-term care and short-term rehabilitation; they find the balance between therapy services and comfortable living. They ensure that a team of dedicated professionals gives residents full attention and comprehensive services.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 34th out of 170 homes in Arkansas.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 34th out of 170 homes in Arkansas.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 3m per day
vs Arkansas avg
+6%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 11m per day | ▼ 54% State avg: 24m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 36m per day | ▼ 5% State avg: 2h 44m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 21m per day | ▼ 4% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 9m per day | ▼ 44% State avg: 16m per day · National avg: 29m per day |
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
70
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
81.7%
Avg. Length of Stay
360 days
Occupancy rate
81.7%
Avg. Length of Stay
360 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
19% of new residents, usually for short-term rehab.
Typical stay
5 - 6 months
Private pay
59% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
22% of new residents, often for long-term daily care.
Typical stay
3 - 4 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$7.2M
Profit
$250.6K
Privately-owned community
Operated by a business corporation.
Home revenue
$7.2M
Profit
$250.6K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$7.0M
70-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 29 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeSkilled Nursing Facility With Dual Certified Beds (medicaid /medicare)
CountyWashington
Business TypeCorporation
CMS Certification Number45367
Certification TypeXIX/XVIII
Windcrest Health and Rehabilitation is legally operated by Windcrest Health and Rehab, Inc., and administrated by Miranda Hendrickson.
Medicaid and Medicare
70 units
Total beds
70 units
Rehabilitation Services
Respite Care
Skilled Nursing
24-Hour Staffing
Fax479-751-1111
Private Rooms
Communal Dining Space
Dedicated Activity Area
Outdoor Courtyard
Therapy Gym
Salon Services
Engaging Social Activities
ActivitiesDaily opportunities for entertainment and socialization with a diverse calendar of activities.
Specific ProgramsShort-Term Rehab, Respite Care, Additional Services
Food DescriptionNutritious meals crafted by a certified dietary manager and cooks, accommodating food allergies and preferences.
Special DietsYes
Types of Care at Windcrest Health and Rehabilitation
Memory Care
Nursing Home
Respite Care
Inspection History
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
4 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
1 visits/inspections triggered by complaints
1 routine inspections
Results
4 with issues
0 without issues
Latest inspection
Date
October 31, 2024
Annual Inspection27 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Arkansas average: 21 deficiencies
Health Inspection History
Inspections
Total health citations
29
Arkansas average 21.8
Citations per inspection
7.25
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
28 of 29 citations resulted from standard inspections; and 1 of 29 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Arkansas averageArkansas average: 0.4
Serious Health citations
0
0
100% better than Arkansas averageArkansas average: 0.2
0 critical citations
0 serious citations
29 moderate citations
0 minor citations
Citations history (last 3 years)
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Oct 31, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Oct 31, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Oct 31, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Oct 31, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Oct 31, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Oct 31, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 31, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 31, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Springdale The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
Filter by care type
| Edgewood Health and Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Springdale | 102 | 79.9% | +12% | 4.56 | -87% | -2% | 0 | 18 | 4.5 | 0 | 84 | - | 37 | Jones, Tracie | $12.5M | $3.6M | 29.1% | 45428 | ||||
| Shiloh Health and Rehab |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Springdale (Bethel Heights) | 115 | 63.2% | -11% | 4.23 | -40% | -9% | 0 | 14 | 4.7 | 0 | 105 | - | 23 | Ledford, Denny | $8.4M | $3.6M | 42.9% | 45427 | ||||
| Windcrest Health and Rehabilitation |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Springdale (Berryfield Apartments) | 70 | 81.7% | +15% | 5.05 | -76% | +8% | 0 | 29 | 7.3 | 0 | 54 | A+ | 29 | Burner, Kimberly | $7.2M | $2.6M | 36.5% | 45367 | ||||
| Springdale Health and Rehab |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Springdale | 140 | 66.0% | -7% | 4.41 | -53% | -6% | 0 | 33 | 8.3 | 0 | 114 | - | 43 | Gallagher, Beverly | $8.6M | $4.4M | 51.2% | 45167 | ||||
| westwood-health-and-rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Springdale (South West End Street) | 85 | 76.1% | +7% | 5.10 | -15% | +9% | 1 | 20 | 5.0 | 2 | 54 | A+ | 78 | Naeem, Bilal | $8.0M | $2.9M | 36.8% | 45371 |
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Places of interest near Windcrest Health and Rehabilitation
2.5 miles from city center
Estimated distance in miles from Springdale's city center to Windcrest Health and Rehabilitation's address, calculated via Google Maps.
— 0.36 miles to nearest hospital (Kimberly Burner, MD)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
75
Employees
57
Contractors
18
Staff to resident ratio
1.53:1
5% worse than Arkansas averageArkansas average ratio: 1.61:1
Avg staff/day
30
Average shift
7.9 hours
0% compared with Arkansas averageArkansas average: 8 hours
Total staff hours (quarter)
21,452
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
1
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
8
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
34
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
2%
424 contractor hours this quarter
Physical Therapy Assistant: 6
Physical Therapy Aide: 4
Qualified Social Worker: 3
Respiratory Therapy Technician: 3
Speech Language Pathologist: 2
Staff by category
| Certified Nursing Assistant | 34 | 0 | 34 | 12,240 | 91 | 100% | 8.4 |
| Licensed Practical Nurse | 8 | 0 | 8 | 3,947 | 91 | 100% | 8.8 |
| RN Director of Nursing | 3 | 0 | 3 | 1,761 | 85 | 93% | 8.3 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Aide in Training | 3 | 0 | 3 | 520 | 59 | 65% | 6.9 |
| Dental Services Staff | 1 | 0 | 1 | 508 | 64 | 70% | 7.9 |
| Other Dietary Services Staff | 1 | 0 | 1 | 466 | 63 | 69% | 7.4 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 337 | 57 | 63% | 5.1 |
| Registered Nurse | 1 | 0 | 1 | 209 | 23 | 25% | 9.1 |
| Speech Language Pathologist | 0 | 2 | 2 | 196 | 57 | 63% | 3.4 |
| Qualified Social Worker | 0 | 3 | 3 | 90 | 58 | 64% | 1.5 |
| Physical Therapy Aide | 0 | 4 | 4 | 82 | 56 | 62% | 1.5 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 42 | 22 | 24% | 1.9 |
| Physical Therapy Assistant | 0 | 6 | 6 | 16 | 13 | 14% | 1.2 |
34 Certified Nursing Assistant
% of Days
100%
8 Licensed Practical Nurse
% of Days
100%
3 RN Director of Nursing
% of Days
93%
1 Administrator
% of Days
71%
1 Nurse Practitioner
% of Days
71%
3 Nurse Aide in Training
% of Days
65%
1 Dental Services Staff
% of Days
70%
1 Other Dietary Services Staff
% of Days
69%
4 Clinical Nurse Specialist
% of Days
63%
1 Registered Nurse
% of Days
25%
2 Speech Language Pathologist
% of Days
63%
3 Qualified Social Worker
% of Days
64%
4 Physical Therapy Aide
% of Days
62%
3 Respiratory Therapy Technician
% of Days
24%
6 Physical Therapy Assistant
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
49
Medicare
2
4.1% of residents
Medicaid
47
95.9% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.0
35% better than Arkansas averageArkansas average: 7.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.9
26% better than Arkansas averageArkansas average: 13.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
10.1%
Percent of long-stay residents whose need for help with daily activities has increased
10.1%
13% better than Arkansas averageArkansas average: 11.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
7.6%
Percent of long-stay residents whose ability to move independently worsened
7.6%
43% better than Arkansas averageArkansas average: 13.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
12.0%
21% better than Arkansas averageArkansas average: 15.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
87% better than Arkansas averageArkansas average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.7%
Percent of long-stay high risk residents with pressure ulcers
4.7%
In line with Arkansas averageArkansas average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.5%
Percent of long-stay residents with a urinary tract infection
0.5%
60% better than Arkansas averageArkansas average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.2%
Percent of long-stay residents who lose too much weight
2.2%
56% better than Arkansas averageArkansas average: 5.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.1%
Percent of long-stay residents who have depressive symptoms
1.1%
30% better than Arkansas averageArkansas average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.0%
Percent of long-stay residents who received an antipsychotic medication
4.0%
62% better than Arkansas averageArkansas average: 10.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
5% better than Arkansas averageArkansas average: 94.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
In line with Arkansas averageArkansas average: 96.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.46
Number of hospitalizations per 1,000 long-stay resident days.
2.46
25% worse than Arkansas averageArkansas average: 1.97
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.26
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.26
42% better than Arkansas averageArkansas average: 2.18
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.6%
5% worse than Arkansas averageArkansas average: 80.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
66.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
66.7%
14% worse than Arkansas averageArkansas average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Windcrest Health and Rehabilitation based on CMS SNF Cost Reports.
Occupancy Rate
81.7%
↑ 1.7pp vs 2022
Net Income
$250.6K
↓ ~$49.6K vs 2022
Total Payroll
$3.3M
↑ ~$141.2K vs 2022
Profit Margin
3.5%
↓ 0.7pp vs 2022
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