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Assisted Living in Richmond County

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Clove Lakes Healthcare and Rehabilitation Center

Assisted Living in Richmond County

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Clove Lakes Healthcare and Rehabilitation Center

25 Fanning St, Staten Island, NY 10314 View map
Overview of Clove Lakes Healthcare and Rehabilitation Center

Welcome to Clove Lakes Healthcare and Rehabilitation Center, nestled in Staten Island, NY, where exceptional care and dynamic living converge. Offering a wide range of services, including short-term rehab, long-term care, memory care, a pulmonary program, and a diabetes program, Clove Lakes is dedicated to enhancing the well-being of every resident. Specializing in compassionate memory care, it provides tailored support for individuals with Alzheimer’s, dementia, or other cognitive impairments, ensuring a nurturing and secure environment.

Residents can choose from beautifully appointed accommodations, designed for comfort and individuality, and enjoy a range of amenities such as three delicious, healthy meals daily, housekeeping, and engaging social programs. From arts and crafts and music therapy to interactive technology and intergenerational programs, every day at Clove Lakes is filled with enriching activities and joyful experiences. Here, every moment is crafted to inspire, uplift, and celebrate life.

Managed by Natalie Yakovleva

Executive Director / Administrator, LNHA

Natalie Yakovleva serves as Executive Director and Administrator at Clove Lakes Healthcare and Rehabilitation Center. She is dedicated to providing the highest quality of care and improving the quality of life for all patients and residents. Under her leadership, the community continually strives for excellence in healthcare delivery.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
4/5
New York average: 3.1/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
3/5
New York average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
2/5
New York average: 2.7/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
New York average: 4.0/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
2h 45m per day

This home provides 21% less nursing time per resident than the New York average.

New York average: 3h 29m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 576

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the New York average
Occupancy rate 7.1%
Residents per day 41
Occupancy rate
7.1%
Residents per day
41

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

40% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

51% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

9% of new residents, often for long-term daily care.

Typical stay 2 years

Finances and operations

Privately-owned community
Operated by a single business entity.
Home revenue
$71.2M
Profit
$1.9M
Privately-owned community Operated by a single business entity.
Home revenue
$71,158,747.00
Profit
$1,919,023.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$27.9M
39.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$41.4M
Total costs $69.2M
Bed community size
576-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 74 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating
BBB Rating: A- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
7%
In line with New York average
Occupied beds
41 / 576
Average residents 166 per day

License Details

Facility TypeNursing Home
CountyRichmond

Additional Licensing Details

Awards4 Stars Overall, 5 Stars in Quality Measures

Ownership & Operating Entity

Clove Lakes Healthcare and Rehabilitation Center is legally operated by Clove Lakes Health Care and Rehabilitation Center, Inc (For Profit).

Therapy & Rehabilitation

2 services
Rehabilitation Services
Short-Term Rehab

Staffing & Medical

2 services
Nursing Services
Licensed Nurses/CNAs

Additional Services

3 services
Memory Care Program
Pulmonary Program
Diabetes Program

Amenities & Lifestyle

0 amenities
Specific ProgramsShort-Term Rehab, Long-Term Care, Memory Care Program, Pulmonary Program, Diabetes Program, Genetic drug matching and testing

What does this home offer?

Building type icon
Building type icon

Building Type: High-rise

Types of Care at Clove Lakes Healthcare and Rehabilitation Center

Assisted Living
Contact Clove Lakes Healthcare and Rehabilitation Center

Inspection History

In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.

10 inspections

5 with citations, 5 without citations

17 on-site complaint investigations

New York average: 9 inspections (5 with citations), 15 on-site complaint investigations

194 complaints

39 complaints per 100 occupied beds

New York average: 49.9 complaints per 100 occupied beds

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

New York average: 79 complaints

Latest inspection

Date November 18, 2025
Abbreviated Survey

25 total citations

21 health citations 4 life safety citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

New York average: 29 citations

New York average: 20 health citations

New York average: 4 life safety citations

59 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

New York average: 22 deficiencies

Health Inspection History

Inspections
Total health inspections 4

New York average 3.6


Last Health inspection on Feb 2025

Total health citations 23

New York average 18.5

Citations per inspection
5.75

New York average 5.05


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

17 of 23 citations resulted from standard inspections; and 6 of 23 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than New York average

New York average: 0.2


Serious Health citations More info 0
100% better than New York average

New York average: 0.2

0 critical citations More info New York average: 0.2

0 serious citations More info New York average: 0.2

23 moderate citations More info New York average: 17.4

0 minor citations More info New York average: 0.7
Citations history (last 3 years)
Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Feb 13, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Oct 16, 2024
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Oct 16, 2024
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Oct 16, 2024
Corrected

Compare Assisted Living around Richmond County The information below is reported by the New York State Department of Health.

Filter by care type
Clove Lakes Healthcare and Rehabilitation Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Staten Island (Manor Heights)
576
No
74
Clove Lakes Health Care And Rehabilitation Center, Inc (For Profit)
10
0%
0
A-
The Veranda Assisted Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Staten Island (Mid Island)
363
Yes
45
Baywood Llc
17
52.9%
12
-
The Brielle
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Staten Island (Mid Island)
188
Yes
30
Seaview Senior Living Housing Development Fund Corporation
7
57.1%
8
-
Bayside Manor
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Flushing (Bayside)
15
No
93
-
0
0%
0
-
Esplanade Staten Island
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Staten Island (Bulls Head)
-
No
85
-
0
0%
0
-

Places of interest near Clove Lakes Healthcare and Rehabilitation Center

Address 5.7 miles from city center

Address 25 Fanning St, Staten Island, NY 10314

Calculate Travel Distance to Clove Lakes Healthcare and Rehabilitation Center

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 451
Employees 434
Contractors 17
Staff to resident ratio 1.04:1
496% better than New York average

New York average ratio: 0.18:1

Avg staff/day 259
Average shift 7.7 hours
0% compared with New York average

New York average: 7.7 hours

Total staff hours (quarter) 181,802
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 102
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 53
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 200
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.8 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

2.2%

4,082 contractor hours this quarter

Registered Nurse: 8 Licensed Practical Nurse: 4 Certified Nursing Assistant: 1 Dental Services Staff: 1 Clinical Nurse Specialist: 1 Physical Therapy Aide: 1 Qualified Social Worker: 1
Staff by category
Certified Nursing Assistant199120089,56591100%7.8
Registered Nurse94810236,35891100%7.9
Licensed Practical Nurse4945322,01291100%7.9
Physical Therapist4404416,38491100%7.1
Other Dietary Services Staff130133,92591100%7
Clinical Nurse Specialist7183,6927987%8
Dental Services Staff8192,5037582%7.5
RN Director of Nursing3031,5657582%8.3
Speech Language Pathologist3031,3567886%7.3
Mental Health Service Worker2029366571%8
Other Social Services Staff2029086470%7.7
Physical Therapy Aide1127455459%8
Occupational Therapy Aide4045867077%7.3
Nurse Practitioner1014806066%8
Administrator1014645864%8
Respiratory Therapy Technician2022793235%7.1
Qualified Activities Professional101371213%3.1
Qualified Social Worker011922%4.3
200 Certified Nursing Assistant
% of Days 100%
102 Registered Nurse
% of Days 100%
53 Licensed Practical Nurse
% of Days 100%
44 Physical Therapist
% of Days 100%
13 Other Dietary Services Staff
% of Days 100%
8 Clinical Nurse Specialist
% of Days 87%
9 Dental Services Staff
% of Days 82%
3 RN Director of Nursing
% of Days 82%
3 Speech Language Pathologist
% of Days 86%
2 Mental Health Service Worker
% of Days 71%
2 Other Social Services Staff
% of Days 70%
2 Physical Therapy Aide
% of Days 59%
4 Occupational Therapy Aide
% of Days 77%
1 Nurse Practitioner
% of Days 66%
1 Administrator
% of Days 64%
2 Respiratory Therapy Technician
% of Days 35%
1 Qualified Activities Professional
% of Days 13%
1 Qualified Social Worker
% of Days 2%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
432 residents
Residents by payment source
Medicare
87 residents (20.1%)
Medicaid
238 residents (55.1%)
Private pay or other
107 residents (24.8%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.3
36% better than New York average

New York average: 9.8

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 14.3
21% better than New York average

New York average: 18.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 8.4%
49% better than New York average

New York average: 16.4%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 8.5%
49% better than New York average

New York average: 16.6%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 25.9%
21% worse than New York average

New York average: 21.4%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.2%
61% better than New York average

New York average: 3.0%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 8.4%
17% worse than New York average

New York average: 7.2%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.9%
38% better than New York average

New York average: 1.4%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 5.0%
18% better than New York average

New York average: 6.1%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 45.0%
149% worse than New York average

New York average: 18.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 6.7%
47% better than New York average

New York average: 12.6%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 72.0%
21% worse than New York average

New York average: 91.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 81.8%
14% worse than New York average

New York average: 95.2%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 31.8%
58% worse than New York average

New York average: 76.6%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.4%
72% better than New York average

New York average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 37.9%
52% worse than New York average

New York average: 78.8%

Guides for Better Senior Living

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Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled, New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

~$2,829/month (300% FBR, individual).

$30,182 (individual, higher due to NY Medicaid expansion).

Higher asset limit; urban density increases demand.

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+, New York resident, at risk of decline but not nursing home level.

~$2,500/month (individual, varies).

$15,000 (individual).

Cost-sharing required above certain income; urban/rural balance.

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+, NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.

$50,000/year (household).

No strict asset cap, but income-focused eligibility.

Limited to NYC’s rent-regulated units; high demand in urban areas.

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+, NYC resident, own and live in a 1-3 family home, co-op, or condo.

$58,399/year (household).

No strict asset cap, income-driven eligibility.

Applies only in NYC; excludes large apartment buildings.

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

One participant must be 60+ (host or guest), NYC resident, able to share living space.

No strict limit, but targets those needing cost relief.

Not applicable; focus on housing need.

Primarily NYC-focused; limited slots due to demand.