Occupancy rate
81%
In line with Texas averageMostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Victoria Gardens of Allen
Nursing Home in Collin County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Victoria Gardens of Allen
Nursing Home in Collin County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Committed to exceptional care, Victoria Gardens of Allen is an outstanding community in Allen, TX, that offers skilled nursing and rehabilitation. Residents here keep their peace of mind, with the community’s personalized care around the clock. An extensive array of carefully furnished and spacious accommodations also welcome residents as they spend their recovery in the community.
Residents will not run out of things to do with a jam-packed calendar of fun activities and stimulating programs tailored to their enjoyment and wellness. Prioritizing residents’ well-being, delightful and healthy meals are also served to meet dietary needs and preferences. Transportation services and salon service are also provided for residents’ convenience. The community is equipped with a multipurpose activity center, a library, a chapel, a serene courtyard, creating the perfect setting for a smooth recovery.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 23m per day
vs Texas avg
-10%
Standout metric
Physical Therapist is +200% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 18m per day | ▼ 31% State avg: 26m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 8m per day | ▲ 6% State avg: 2h 1m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 0m per day | ■ Avg State avg: 2h 59m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 12m per day | ▲ 200% State avg: 4m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 17m per day | ▼ 19% State avg: 21m per day · National avg: 29m per day |
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
120
Avg. Length of Stay
123 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
25% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
49% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
26% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Privately-owned community
Home revenue
$13.9M
Operating loss
-$3.0M
Privately-owned community
Home revenue
$13.9M
Operating loss
-$3.0M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$16.9M
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
22 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 71 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Services
About this community
Occupancy
In line with Texas averageOccupied beds
97 / 120
Average residents
75 per day
Facility TypeNursing
StatusActive
IssuanceJanuary 4, 2024
ExpirationJanuary 4, 2027
CountyCollin
License Number311985
Year Opened8/12/2003
CMS Certification Number675882
Victoria Gardens of Allen is administrated by John B Dohlman.
Management CompanyTOUCHSTONE STRATEGIES HARKER HEIGHTS, LLC
OwnerPMG OPCOALLEN LLC
Ownership TypeLimited Liability Company (LLC)
Medicare
20 units
Medicaid and Medicare
100 units
Total beds
120 units
Staffing
Key information about the people who lead and staff this community.
ContactJohn Dole
Administrator Email
[email protected]
What does this home offer?
Housing Options: Private / Semi-Private Suites
Building Type: Single-story
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Types of Care at Victoria Gardens of Allen
Nursing Home
Memory Care
Hospice Care
Respite Care
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
12 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Show Inspection Reports
Latest inspection
Date
December 7, 2024
Complaint Investigation23 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Texas average: 32 deficiencies
Inspection Report Summary for Victoria Gardens of Allen
The most recent inspection on December 7, 2024, identified deficiencies related to improper storage of respiratory equipment and lapses in infection prevention and control practices. Earlier inspections showed a pattern of issues with resident care, including delayed incontinence and wound care, as well as infection control and respiratory care concerns. Inspectors cited problems with timely care delivery, documentation discrepancies, and failure to follow hygiene protocols. Several complaint investigations were substantiated, particularly regarding respiratory care, infection control, and wound care, but no fines or enforcement actions were listed in the available reports. The facility’s inspection history indicates ongoing challenges in infection control and resident care, with recent findings consistent with prior issues.
Health Inspection History
Inspections
Total health inspections
10
Texas average 7.4
Last Health inspection on Dec 2024
Total health citations
20
Texas average 25.9
Citations per inspection
2
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
9 of 20 citations resulted from standard inspections; 9 of 20 resulted from complaint investigations; and 2 of 20 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Texas averageTexas average: 2
Serious Health citations
0
0
100% better than Texas averageTexas average: 0.4
0 critical citations
0 serious citations
20 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Dec 07, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Dec 07, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 07, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 07, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 20, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 20, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 20, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 20, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Collin County The information below is reported by the Texas Health and Human Services Commission.
Filter by care type
| Princeton Medical Lodge |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Princeton | 138 | 88.3% | +39% | 2.45 | -68% | -33% | 0 | 15 | 5.0 | 0 | 119 | - | 24 | Moon, Jordan | $24.6M | $5.9M | 23.9% | 676485 | ||||
| Victoria Gardens of Allen |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Allen | 120 | 81.2% | +28% | 3.39 | -29% | -7% | 0 | 20 | 2.0 | 0 | 73 | - | 71 | Harden Non-Hud Holdco, Llc | $13.8M | $5.5M | 39.9% | 675882 | ||||
| Prairie Estates |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Frisco (Meadow Creek) | 180 | 79.6% | +25% | - | +9% | - | 2 | 20 | 2.9 | 2 | 144 | - | 22 | Sutton Health Care Center Ltd Co | $15.4M | $7.1M | 46.3% | 676145 | ||||
| The Collinwood Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Plano | 120 | 52.5% | -17% | 3.83 | -19% | +6% | 1 | 22 | 3.7 | 3 | 62 | A+ | 55 | Dsj Healthcare Inc | $3.2M | $1.7M | 53.1% | 675453 |
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1 miles from city center
Estimated distance in miles from Allen's city center to Victoria Gardens of Allen's address, calculated via Google Maps.
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
132
Employees
71
Contractors
61
Staff to resident ratio
1.78:1
19% better than Texas averageTexas average ratio: 1.51:1
Avg staff/day
38
Average shift
8.6 hours
6% better than Texas averageTexas average: 8.1 hours
Total staff hours (quarter)
29,747
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
28
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
51
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
22.8%
6,795 contractor hours this quarter
Certified Nursing Assistant: 26
Licensed Practical Nurse: 11
Physical Therapy Aide: 7
Speech Language Pathologist: 5
Medication Aide/Technician: 3
Respiratory Therapy Technician: 3
Physical Therapy Assistant: 2
Qualified Social Worker: 2
Registered Nurse: 1
Clinical Nurse Specialist: 1
Staff by category
| Certified Nursing Assistant | 25 | 26 | 51 | 11,011 | 91 | 100% | 8.8 |
| Licensed Practical Nurse | 17 | 11 | 28 | 4,828 | 91 | 100% | 8.4 |
| Medication Aide/Technician | 10 | 3 | 13 | 2,925 | 91 | 100% | 9 |
| Speech Language Pathologist | 0 | 5 | 5 | 1,749 | 70 | 77% | 9 |
| Physical Therapy Aide | 0 | 7 | 7 | 1,731 | 66 | 73% | 8.9 |
| RN Director of Nursing | 4 | 0 | 4 | 1,453 | 71 | 78% | 8 |
| Registered Nurse | 6 | 1 | 7 | 1,231 | 85 | 93% | 7.5 |
| Physical Therapy Assistant | 0 | 2 | 2 | 1,166 | 66 | 73% | 10 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 1,110 | 65 | 71% | 7.9 |
| Qualified Social Worker | 0 | 2 | 2 | 571 | 60 | 66% | 7.4 |
| Dietitian | 2 | 0 | 2 | 541 | 64 | 70% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Administrator | 2 | 0 | 2 | 472 | 59 | 65% | 8 |
| Clinical Nurse Specialist | 2 | 1 | 3 | 248 | 29 | 32% | 8.3 |
| Nurse Practitioner | 2 | 0 | 2 | 224 | 28 | 31% | 8 |
51 Certified Nursing Assistant
% of Days
100%
28 Licensed Practical Nurse
% of Days
100%
13 Medication Aide/Technician
% of Days
100%
5 Speech Language Pathologist
% of Days
77%
7 Physical Therapy Aide
% of Days
73%
4 RN Director of Nursing
% of Days
78%
7 Registered Nurse
% of Days
93%
2 Physical Therapy Assistant
% of Days
73%
3 Respiratory Therapy Technician
% of Days
71%
2 Qualified Social Worker
% of Days
66%
2 Dietitian
% of Days
70%
1 Mental Health Service Worker
% of Days
67%
2 Administrator
% of Days
65%
3 Clinical Nurse Specialist
% of Days
32%
2 Nurse Practitioner
% of Days
31%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
74
Medicare
7
9.5% of residents
Medicaid
46
62.2% of residents
Private pay or other
21
28.4% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.9
73% worse than Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.2
51% worse than Texas averageTexas average: 16.0
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
22.4%
Percent of long-stay residents whose need for help with daily activities has increased
22.4%
38% worse than Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
37.9%
Percent of long-stay residents whose ability to move independently worsened
37.9%
134% worse than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
12.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
12.3%
21% better than Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
41% better than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.0%
Percent of long-stay high risk residents with pressure ulcers
4.0%
9% better than Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.0%
Percent of long-stay residents with a urinary tract infection
1.0%
27% worse than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.2%
Percent of long-stay residents who lose too much weight
8.2%
136% worse than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
8.3%
Percent of long-stay residents who have depressive symptoms
8.3%
190% worse than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
3.8%
Percent of long-stay residents who received an antipsychotic medication
3.8%
52% better than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.6%
In line with Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
In line with Texas averageTexas average: 97.9%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.62
Number of hospitalizations per 1,000 long-stay resident days.
1.62
24% better than Texas averageTexas average: 2.13
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.95
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.95
54% better than Texas averageTexas average: 2.07
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.2%
6% worse than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.3%
Percent of short-stay residents who newly received an antipsychotic medication
1.3%
10% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
In line with Texas averageTexas average: 88.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
9.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
9.7%
63% better than Texas averageTexas average: 25.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
4.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
4.2%
65% better than Texas averageTexas average: 12.0%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Texas averageTexas average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
46.9%
Percentage of residents at or above expected ability to care for themselves at discharge.
46.9%
13% worse than Texas averageTexas average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
41.9%
Rate of successful return to home or community from a skilled nursing facility.
41.9%
17% worse than Texas averageTexas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Victoria Gardens of Allen based on CMS SNF Cost Reports.
Occupancy Rate
81.2%
↑ 1.5pp vs 2022
Net Income
-$3.0M
↓ ~$2.7M vs 2022
Total Payroll
$6.2M
↑ ~$210.9K vs 2022
Profit Margin
-22.0%
↓ 20.0pp vs 2022
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