Show Inspection Reports
Total health inspections
3
Hawaii average 4.4
Last Health inspection on Nov 2024
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Nursing Home in Hilo
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Yukio Okutsu State Veterans Home
Nursing Home in Hilo
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Yukio Okutsu State Veterans Home
Conveniently located near Hilo Benioff Medical Center and Wailuku River State Park in Hilo, HI, Yukio Okutsu State Veterans Home is a distinct community that offers veterans care. Featuring different levels of care, including skilled nursing, respite, and hospice care, the community strives to meet Veterans’ unique needs. Here, residents also enjoy a maintenance-free lifestyle with a kind and highly skilled team helping with their daily living activities and household chores 24/7.
Activities are carefully curated according to residents’ interests and strengths to maximize enjoyment and wellness. With delicious and well-balanced dining options, residents can rest assured of having the finest dining experience that satisfy their dietary needs and preferences. The community also provides physical, occupational, and speech therapy to enhance residents’ living experiences. Veterans ease their worries and receive the utmost care they deserve amidst the community’s friendly setting and welcoming spaces.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
95
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
62.4%
Residents per day (avg)
64
Occupancy rate
62.4%
Residents per day (avg)
64
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
27% of new residents, usually for short-term rehab.
Typical stay
28 days
Private pay
69% of new residents, often for short stays.
Typical stay
7 - 8 months
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
5 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$13.8M
Operating loss
-$459.3K
Privately-owned community
Operated by a business corporation.
Home revenue
$13.8M
Operating loss
-$459.3K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$14.3M
21 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 9 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
CMS Certification Number125058
AccreditationsVA and Medicare/Medicaid certified
Staffing
Key information about the people who lead and staff this community.
ContactMr. Wesley Rogers, Regional Vice President
Accept Medicaid
Accept Medicare
Rehabilitation Services
Respite Care
Skilled Nursing
24-Hour Staffing
ActivitiesActivities are provided five days a week, including social and reminiscence visits, games, and special themed holiday activities.
Specific ProgramsPost-Acute Rehabilitation, 24-Hour Skilled Nursing, Respite Care, Hospice/End of Life Care, Assistance to Medical Appointments, Community Outings, Personalized Activities, Dining Services, Veteran Camaraderie
Operating HoursMonday-Friday: 8:00 AM - 5:00 PM, except Federal and Hawai’i state holidays
Food DescriptionDining services provide residents with breakfast, lunch, and dinner that meet their preferences and diet textures.
Meals IncludedYes
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: 2-story
Dining Services
Transportation Services
Social and Recreational Activities
Types of Care at Yukio Okutsu State Veterans Home
Nursing Home
Respite Care
Hospice Care
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Hawaii, the Department of Health, Office of Health Care Assurance performs regular inspections and unannounced surveys to verify that healthcare facilities maintain high standards of resident care.
3 visits/inspections
2 visits/inspections triggered by complaints
Results
3 with issues
0 without issues
Latest inspection
Date
November 15, 2024
Complaint Investigation37 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Hawaii average: 25 deficiencies
Health Inspection History
Inspections
Total health citations
39
Hawaii average 35.5
Citations per inspection
13
Hawaii average 8.23
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
38 of 39 citations resulted from standard inspections; and 1 of 39 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Hawaii averageHawaii average: 0.1
Serious Health citations
3
3
200% worse than Hawaii averageHawaii average: 1
0 critical citations
3 serious citations
36 moderate citations
0 minor citations
Citations history (last 3 years)
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Nov 15, 2024
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Nov 15, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 15, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 15, 2024
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Nov 15, 2024
Issues related to the availability and quality of nursing staff and the care they provide.
Nov 15, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 15, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 15, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Hilo The information below is reported by the Hawaii Department of Health, Office of Health Care Assurance.
Filter by care type
Yukio Okutsu State Veterans Home
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Hilo
95
62.4%
-16%
4.67
+11%
1
39
13.0
3
64
9
East Hawaii State Veterans Home
$12.4M
$5.9M
47.1%
125058
Private / Semi-Private Rooms
Hale Anuenue Restorative Care
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Hilo
120
68.7%
-7%
3.78
-10%
0
31
6.2
2
92
7
Kahookele, Gail
$17.5M
$5.7M
32.6%
125045
Private / Semi-Private Rooms
Life Care Center of Hilo
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Hilo
252
81.7%
+10%
3.38
-20%
0
40
8.0
0
222
11
Lemanua, Lemapu
$41.3M
$12.1M
29.3%
125040
Private / Semi-Private Rooms
Places of interest near Yukio Okutsu State Veterans Home
1.8 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
101
Employees
77
Contractors
24
Staff to resident ratio
6.31:1
285% better than Hawaii averageHawaii average ratio: 1.64:1
Avg staff/day
38
Average shift
7.5 hours
0% compared with Hawaii averageHawaii average: 7.8 hours
Total staff hours (quarter)
25,787
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
18
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
8
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
51
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
13.8%
3,556 contractor hours this quarter
Licensed Practical Nurse: 6
Respiratory Therapy Technician: 6
Speech Language Pathologist: 4
Physical Therapy Assistant: 4
Registered Nurse: 2
Physical Therapy Aide: 1
Qualified Social Worker: 1
Staff by category
| Certified Nursing Assistant | 51 | 0 | 51 | 15,964 | 78 | 86% | 7.6 |
| Registered Nurse | 16 | 2 | 18 | 5,372 | 87 | 96% | 8.2 |
| Licensed Practical Nurse | 2 | 6 | 8 | 2,212 | 89 | 98% | 8.6 |
| Nurse Aide in Training | 8 | 0 | 8 | 774 | 19 | 21% | 7.9 |
| Speech Language Pathologist | 0 | 4 | 4 | 599 | 75 | 82% | 6.6 |
| Physical Therapy Aide | 0 | 1 | 1 | 381 | 55 | 60% | 6.9 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 267 | 60 | 66% | 3.8 |
| Physical Therapy Assistant | 0 | 4 | 4 | 161 | 50 | 55% | 2.7 |
| Qualified Social Worker | 0 | 1 | 1 | 59 | 25 | 27% | 2.3 |
51 Certified Nursing Assistant
% of Days
86%
18 Registered Nurse
% of Days
96%
8 Licensed Practical Nurse
% of Days
98%
8 Nurse Aide in Training
% of Days
21%
4 Speech Language Pathologist
% of Days
82%
1 Physical Therapy Aide
% of Days
60%
6 Respiratory Therapy Technician
% of Days
66%
4 Physical Therapy Assistant
% of Days
55%
1 Qualified Social Worker
% of Days
27%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
16 residents
Residents by payment source
Medicaid
16 residents (100%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.0
12% better than Hawaii averageHawaii average: 10.2
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.4
23% better than Hawaii averageHawaii average: 20.0
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
11.7%
Percent of long-stay residents whose need for help with daily activities has increased
11.7%
33% better than Hawaii averageHawaii average: 17.6%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
20.1%
Percent of long-stay residents whose ability to move independently worsened
20.1%
22% better than Hawaii averageHawaii average: 25.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.3%
22% better than Hawaii averageHawaii average: 18.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.9%
Percent of long-stay residents experiencing one or more falls with major injury
3.9%
82% worse than Hawaii averageHawaii average: 2.1%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.5%
Percent of long-stay high risk residents with pressure ulcers
3.5%
In line with Hawaii averageHawaii average: 3.6%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.7%
Percent of long-stay residents with a urinary tract infection
1.7%
28% better than Hawaii averageHawaii average: 2.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.8%
Percent of long-stay residents who lose too much weight
5.8%
23% worse than Hawaii averageHawaii average: 4.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
11.0%
Percent of long-stay residents who have depressive symptoms
11.0%
650% worse than Hawaii averageHawaii average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
10.1%
Percent of long-stay residents who received an antipsychotic medication
10.1%
In line with Hawaii averageHawaii average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.0%
In line with Hawaii averageHawaii average: 96.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.8%
In line with Hawaii averageHawaii average: 95.4%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.37
Number of hospitalizations per 1,000 long-stay resident days.
0.37
72% better than Hawaii averageHawaii average: 1.34
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.00
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.00
100% better than Hawaii averageHawaii average: 0.89
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.6%
5% worse than Hawaii averageHawaii average: 83.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
6.6%
Percent of short-stay residents who newly received an antipsychotic medication
6.6%
469% worse than Hawaii averageHawaii average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
84.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
84.4%
In line with Hawaii averageHawaii average: 84.7%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.6%
31% worse than Hawaii averageHawaii average: 19.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
16.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
16.5%
51% worse than Hawaii averageHawaii average: 10.9%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
4.6%
Percentage of SNF residents who experience falls with major injury during their stay.
4.6%
491% worse than Hawaii averageHawaii average: 0.8%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
58.8%
Rate of successful return to home or community from a skilled nursing facility.
58.8%
16% better than Hawaii averageHawaii average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$13K
65% lower than Hawaii averageHawaii average: $38K
Number of fines
1
34% fewer fines than Hawaii averageHawaii average: 1.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Hawaii averageHawaii average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$13K
Hawaii average
$38K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 30, 2023
$13K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Yukio Okutsu State Veterans Home based on CMS SNF Cost Reports.
Occupancy Rate
62.4%
↓ 2.0pp vs 2023
Net Income
-$459.3K
↓ ~$197.1K vs 2023
Total Payroll
$7.7M
↑ ~$4.1M vs 2023
Profit Margin
-3.7%
↑ 0.7pp vs 2023
Loading trend charts...
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