Last Health inspection on May 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

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Make every moment count at The Mercy Community, an idyllic retreat in West Hartford, CT, offering independent living. Purposely built and spacious studio to two-bedroom floor plans are provided in a vibrant and welcoming environment, ensuring residents can feel at ease during their stay. The community strives to maintain residents’ independence without hassles, helping them with chores and maintenance.
Residents can spend their days as they please with fun recreational activities and engaging programs that aim to keep them active and socially connected. With plenty of convenient local amenities nearby, residents have easy access to their needs. The community also provides shuttle services for residents’ convenience. With its extensive amenities and top-notch services, residents are guaranteed to thrive in their golden years.
May provide extensive amenities, services and programs.
Lower occupancy suggests more openings may be available.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
24% of new residents, usually for short-term rehab.
75% of new residents, often for short stays.
Pets Allowed: Yes, Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Nursing Home 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Independent Living For self-sufficient seniors seeking community and minimal assistance.
2.5 miles from city center
2021 Albany Ave, West Hartford, CT 06117
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Source: CMS Payroll-Based Journal (Q2 2025)
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 26 | 7 | No |
| Licensed Practical Nurse | 42 | 7.2 | No |
| Certified Nursing Assistant | 104 | 7.3 | No |
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 104 | 0 | 104 | 37,817 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 42 | 0 | 42 | 13,732 | 91 | 100% | 7.2 |
| Registered Nurse | 26 | 0 | 26 | 8,540 | 91 | 100% | 7 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 3,121 | 75 | 82% | 8 |
| Physical Therapy Assistant | 0 | 7 | 7 | 1,851 | 84 | 92% | 7.2 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,368 | 64 | 70% | 8 |
| Other Social Services Staff | 3 | 0 | 3 | 1,240 | 77 | 85% | 7.5 |
| Speech Language Pathologist | 0 | 4 | 4 | 1,163 | 65 | 71% | 7 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 951 | 78 | 86% | 7.1 |
| Dental Services Staff | 2 | 0 | 2 | 780 | 65 | 71% | 7.9 |
| Occupational Therapy Aide | 0 | 2 | 2 | 552 | 56 | 62% | 8 |
| Physical Therapy Aide | 0 | 2 | 2 | 530 | 62 | 68% | 6.8 |
| Qualified Social Worker | 0 | 2 | 2 | 503 | 60 | 66% | 6.6 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 385 | 52 | 57% | 7.4 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 88 | 40 | 44% | 2.1 |
Last Health inspection on May 2025
3 citations per inspection (avg)
Citations can result from standard inspections or complaint-based investigations.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Active councils help families stay involved in care decisions and facility operations.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Historical financial and operational data for The Mercy Community based on CMS SNF Cost Reports.
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