The Mercy Community

The Mercy Community

2021 Albany Ave, West Hartford, CT 06117 View Map

The Mercy Community is a Senior Living Home in Connecticut

The Mercy Community is a Senior Living Home in Connecticut

icon
Care Cost Calculator: See Prices in Your Area Care Cost Calculator: See Prices in Your Area icon
Overview of The Mercy Community

Make every moment count at The Mercy Community, an idyllic retreat in West Hartford, CT, offering independent living. Purposely built and spacious studio to two-bedroom floor plans are provided in a vibrant and welcoming environment, ensuring residents can feel at ease during their stay. The community strives to maintain residents’ independence without hassles, helping them with chores and maintenance.

Residents can spend their days as they please with fun recreational activities and engaging programs that aim to keep them active and socially connected. With plenty of convenient local amenities nearby, residents have easy access to their needs. The community also provides shuttle services for residents’ convenience. With its extensive amenities and top-notch services, residents are guaranteed to thrive in their golden years.

(860) 996-8445

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.83/day Connecticut avg: 3.97/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
2/5
Connecticut avg: 3.0/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Connecticut avg: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Connecticut avg: 3.2/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5
Connecticut avg: 3.5/5

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 328

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Connecticut average
Occupancy rate 83.3%
Residents per day (avg) 194
Occupancy rate
83.3%
Residents per day (avg)
194

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

24% of new residents, usually for short-term rehab.

Typical stay 24 days

Private pay

75% of new residents, often for short stays.

Typical stay 3 - 4 months

Finances and operations

Voluntary non-profit home
Church
Home revenue
$51.8M
Surplus of revenue
$994.5K
Voluntary non-profit home Church
Home revenue
$51,847,071.00
Surplus of revenue
$994,475.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$14.8M
28.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$36.0M
Total costs $50.9M

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Mid-rise

Dining services icon
Dining services icon

Dining Services

Beauty services icon
Beauty services icon

Beauty Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Types of Care at The Mercy Community

Independent Living Assisted Living Memory Care
Contact The Mercy Community

Compare Senior Living around West Hartford

The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
The Mercy Community
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

West Hartford
328
Yes
29
MERCY COMMUNITY HEALTH INC.
83.3%
$51,263,197.00
$14,815,930.00
28.9%
194.10
2/5
3.8280
2/5
4/5
4/5
24
1
+11%
-4%
-1%
1 Bed / 2 Bed
The Court of Saint James
IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

West Hartford
66
No
71
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed
Canterbury
IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

West Hartford
-
No
60
VINAS, CARIDAD
50.3%
$6,153,205.00
$3,870,289.00
62.9%
32.70
4/5
6.4656
4/5
4/5
3/5
-
-
-
+63%
-40%
1 Bed / 2 Bed
Federation Square Apartments
IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

West Hartford
-
No
73
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
1 Bed
The McAuley at The Mercy Community
IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

West Hartford
-
No
20
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed

Places of interest near The Mercy Community

Address 2.5 miles from city center

Address 2021 Albany Ave, West Hartford, CT 06117

Calculate Travel Distance to The Mercy Community

Add your location

Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

213
Total Staff
189
Employees
24
Contractors
73,588
Total Hours (Quarter)
111
Avg Staff/Day
7.3
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse267 No
Licensed Practical Nurse427.2 No
Certified Nursing Assistant1047.3 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
172 staff
7.2hs shift avg
Physicians & Practitioners
7 staff
8hs shift avg
Therapy Services
21 staff
6.9hs shift avg
Activities & Recreation
1 staff
7.4hs shift avg
Social Services
5 staff
7.2hs shift avg
Dietary Services
1 staff
8hs shift avg
Other Services
5 staff
8hs shift avg
Contractor Analysis
8.2%
of total hours from contractors
6,023 contractor hours this quarter
Speech Language Pathologist: 4 Respiratory Therapy Technician: 4 Qualified Social Worker: 2 Physical Therapy Assistant: 7 Occupational Therapy Aide: 2 Therapeutic Recreation Specialist: 1 Physical Therapy Aide: 2 Occupational Therapy Assistant: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant104010437,81791100%7.3
Licensed Practical Nurse4204213,73291100%7.2
Registered Nurse260268,54091100%7
Clinical Nurse Specialist7073,1217582%8
Physical Therapy Assistant0771,8518492%7.2
Mental Health Service Worker3031,3686470%8
Other Social Services Staff3031,2407785%7.5
Speech Language Pathologist0441,1636571%7
Respiratory Therapy Technician0449517886%7.1
Dental Services Staff2027806571%7.9
Occupational Therapy Aide0225525662%8
Physical Therapy Aide0225306268%6.8
Qualified Social Worker0225036066%6.6
Dietitian1014966268%8
Administrator1014725965%8
Therapeutic Recreation Specialist0113855257%7.4
Occupational Therapy Assistant022884044%2.1

Health Inspection History

Total Health inspections 8
40% above Connecticut average
Connecticut average: 5.7

Last Health inspection on May 2025

Total Health citations 24
25% below Connecticut average
Connecticut average: 32.0

3 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 18 citations
Complaint investigations 6 citations
Breakdown of citations
Critical Health citations 0
100% below Connecticut average
Connecticut average: 0.3
Serious Health citations 1
43% above Connecticut average
Connecticut average: 0.7
Moderate Health citations 23

Minor Health citations 0
Citations history (last 3 years)
Quality of Care moderate citation May 19, 2025
Corrected

Abuse/Neglect moderate citation Nov 12, 2024
Corrected

Infection Control moderate citation Nov 12, 2024
Corrected

Infection Control moderate citation Nov 12, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Part of: TRINITY HEALTH SENIOR COMMUNITIES
Resident Census by Payment Source
195 Total Residents
Medicare 21 (10.8%)
Medicaid 122 (62.6%)
Private Pay/Other 52 (26.7%)
Programs & Services
Residents' Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 8.4
19% better than Connecticut average
Connecticut average: 10.4
Functional decline score 18.4
13% better than Connecticut average
Connecticut average: 21.1
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 17.5%
7% below Connecticut average.

Walking Ability Worsened 12.9%
33% below Connecticut average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 24.7%
1% below Connecticut average.
Safety & clinical stability

Falls with Major Injury 2.7%
21% below Connecticut average.

High Risk Residents with Pressure Ulcers 3.5%
24% below Connecticut average.

Urinary Tract Infection 2.0%
16% above Connecticut average.
Emotional & behavioral wellbeing

Depressive Symptoms 0.0%
100% below Connecticut average.

Antipsychotic Use 9.1%
47% below Connecticut average.
Preventive care

Pneumococcal Vaccine 100.0%
14% above Connecticut average.

Influenza Vaccine 100.0%
7% above Connecticut average.
Nutrition & physical health

Lost Too Much Weight 5.6%
11% below Connecticut average.
Short-stay resident measures
Pneumococcal Vaccine 99.1%

41% better than Connecticut average
Antipsychotic medication increase 1.0%

32% better than Connecticut average
Influenza Vaccine 99.4%

42% better than Connecticut average

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Connecticut Seniors

Get financial aid guidance

Connecticut Home Care Program for Elders

CHCPE

Age 65+, Connecticut resident, at risk of nursing home placement.

State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).

$1,600 (state), $2,000 (Medicaid, individual).

Two tiers (state and Medicaid); waitlists possible.

Statewide Respite Care Program

CT Respite Care

Caregiver of senior with dementia, Connecticut resident.

~$2,500/month (individual, varies).

$40,000 (individual).

Limited to dementia caregivers; capped funding.

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.

~$41,000/year (individual, adjusted annually).

Not specified; focus is income-based.

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.

~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.

None since 2023 policy change.

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Senior Community Service Employment Program (SCSEP)

Connecticut SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Connecticut resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; limited slots (~500/year).

Who we are

Your Senior Care Partner, Every Step of the Way

We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.

Contact us Today
Tour Icon
Planning a tour? Check our touring checklist.
Chat Icon
Thinking of living here? We can help you speak to a current resident