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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Ideally situated in the thriving neighborhood of Hamden, CT, Whitney Center is a blissful retreat that offers independent living. The community also provides assisted living, memory support, rehabilitation services, and skilled nursing to meet residents’ healthcare needs. With especially designed and spacious floor plans, residents can find the right accommodation according to their preferences.
Residents will not run out of things to do, with plenty of recreational events and engaging programs. Delightful restaurants and shops are also available nearby, ensuring residents can easily access their needs and leisure. With its vibrant and welcoming environment, residents are guaranteed the finest retirement experience.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 10th out of 66 homes in Connecticut. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 21m per day | ▲ 93% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 40m per day | ▼ 20% State avg: 50m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 6m per day | ▼ 8% State avg: 2h 17m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 51m per day | ▲ 13% State avg: 3h 25m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 14m per day | ▲ 180% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 1m per day | ▲ 118% State avg: 28m per day · National avg: 28m per day |
Lower than the Connecticut average: 84%Key information about the people who lead and staff this community.
In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 33 | 19 | This facility has 74% more total deficiencies than a typical Connecticut nursing home (33 vs. CT avg 19).↑ 74% worse |
|
Deficiencies per year
Average deficiencies per year since 2017.
| 3.7 | 2.1 | This facility has 76% more deficiencies per year than a typical Connecticut nursing home (3.7 vs. CT avg 2.1).↑ 76% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 5.5 | 1.5 | This facility has 267% more deficiencies per inspection than a typical Connecticut nursing home (5.5 vs. CT avg 1.5).↑ 267% worse |
Inspections
| This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 6 | 13 | This facility has 54% fewer total inspections than a typical Connecticut nursing home (6 vs. CT avg 13).↓ 54% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Whitney Center’s inspection record is mixed, with multiple deficiencies found in resident care, documentation, and safety from 2017 through late 2024, though the most recent inspection on February 21, 2025, found no new noncompliance. The December 2, 2024 complaint investigation identified 12 deficiencies including failure to support resident council meetings, inadequate injury investigations, and poor food temperature documentation. Earlier substantiated complaints included a 2023 elopement incident with inadequate reporting and a 2022 medication transcription error causing resident harm.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsConnecticut average 5.7
Last Health inspection on Dec 2024
Connecticut average 32
Connecticut average 5.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
28 of 30 citations resulted from standard inspections; and 2 of 30 came from combined inspections (standard and complaint).
100% better than Connecticut averageConnecticut average: 0.3
100% better than Connecticut averageConnecticut average: 0.7
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
212% better than Connecticut average
0% compared with Connecticut average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,787 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 47 | 18 | 65 | 6,996 | 92 | 100% | 7.4 |
| Registered Nurse | 11 | 10 | 21 | 2,281 | 92 | 100% | 8 |
| Licensed Practical Nurse | 13 | 16 | 29 | 1,788 | 92 | 100% | 8.2 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 597 | 75 | 82% | 4 |
| Nurse Practitioner | 1 | 0 | 1 | 518 | 62 | 67% | 8.4 |
| RN Director of Nursing | 1 | 0 | 1 | 492 | 62 | 67% | 7.9 |
| Physical Therapy Assistant | 0 | 3 | 3 | 464 | 80 | 87% | 5.5 |
| Administrator | 1 | 0 | 1 | 451 | 51 | 55% | 8.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 396 | 50 | 54% | 7.9 |
| Dietitian | 1 | 0 | 1 | 294 | 38 | 41% | 7.7 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 184 | 24 | 26% | 7.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 68 | 14 | 15% | 4.9 |
| Physical Therapy Aide | 0 | 1 | 1 | 53 | 18 | 20% | 3 |
| Medical Director | 0 | 1 | 1 | 52 | 26 | 28% | 2 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 19 | 26 | 28% | 0.7 |
| Speech Language Pathologist | 0 | 1 | 1 | 2 | 1 | 1% | 1.9 |
| Qualified Social Worker | 0 | 1 | 1 | 1 | 2 | 2% | 0.6 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
8% worse than Connecticut averageConnecticut average: 10.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.8
18% worse than Connecticut averageConnecticut average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
29.0%
53% worse than Connecticut averageConnecticut average: 18.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.7%
17% better than Connecticut averageConnecticut average: 24.9%
Percent of long-stay residents experiencing one or more falls with major injury
1.7%
50% better than Connecticut averageConnecticut average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
14.1%
207% worse than Connecticut averageConnecticut average: 4.6%
Percent of long-stay residents with a urinary tract infection
1.8%
6% worse than Connecticut averageConnecticut average: 1.7%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Connecticut averageConnecticut average: 6.3%
Percent of long-stay residents who have depressive symptoms
2.0%
87% better than Connecticut averageConnecticut average: 15.2%
Percent of long-stay residents who received an antipsychotic medication
29.6%
73% worse than Connecticut averageConnecticut average: 17.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.6%
10% better than Connecticut averageConnecticut average: 87.5%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.4%
30% better than Connecticut averageConnecticut average: 70.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Connecticut averageConnecticut average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.0%
25% better than Connecticut averageConnecticut average: 69.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
28.7%
15% worse than Connecticut averageConnecticut average: 25.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.1%
45% better than Connecticut averageConnecticut average: 11.1%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Connecticut averageConnecticut average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
55.4%
In line with Connecticut averageConnecticut average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
73.0%
44% better than Connecticut averageConnecticut average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
41% of new residents, usually for short-term rehab.
58% of new residents, often for short stays.
1% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
23Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Whitney Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #11 / 72Payroll — State benchmarkedThis home is ranked 11th out of 72 homes in Connecticut. Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Mid-rise
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Swimming Pool
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
3.1 miles from city center
Estimated distance in miles from Hamden's city center to Whitney Center's address, calculated via Google Maps.
Add your location
Whitney Center is located in Hamden, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
Whitney Center is in the Whitneyville neighborhood of Hamden.
The team at Whitney Center speaks Spanish.
Whitney Center has a walk score of 31. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to CT state health department records, Whitney Center's license number is 985C.
According to CT state health department records, Whitney Center's license expires on March 31, 2027.
Whitney Center's occupancy is 67%.
Yes — there are 7 photos of Whitney Center in the photo gallery on this page.
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