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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Norwood Crossing is a non-profit nursing home in Chicago, IL, that offers a wide range of care options, including assisted living, memory care, skilled nursing, rehabilitation, and respite care. Promoting a home-like atmosphere, the community ensures older adults are treated like family. Nutritious meals, recreational activities, and household services are also offered, ensuring older adults experience maintenance-free living. Through individualized care options, the community strives to help residents thrive in their later years.
Fun games, light exercises, and social events are just some of the activities that residents can participate in for leisure and wellness. Cozy living spaces, accessible hallways, and lively gathering areas make the community an ideal retirement option. With its ideal location along North Avondale Avenue, near public transportation and restaurants, residents gain easy access to their necessities and leisure. As one of the best options for retirement in Illinois, this nursing home has comprehensive care options and extensive amenities dedicated to older adults’ welfare.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 43rd out of 122 homes in Illinois.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 29m per day | ▲ 102% State avg: 44m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 5m per day | ▼ 87% State avg: 38m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 46m per day | ▲ 30% State avg: 2h 8m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 53m per day | ▲ 26% State avg: 3h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 33% State avg: 3m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 24m per day | ▲ 147% State avg: 34m per day · National avg: 28m per day |
Most residents typically stay for a few weeks or months before returning home or moving on.
68% of new residents, usually for short-term rehab.
23% of new residents, often for short stays.
9% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #19 / 120Payroll — state benchmarkedThis home is ranked 19th out of 120 homes in Illinois.Shows total annual staff payroll benchmarked to the Illinois average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the Illinois average: 69.3%Norwood Crossing is legally operated by Norwood Crossing Association.
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Mid-rise
Dining Services
Transportation Services
Social and Recreational Activities
Exercise Programs
On-site Medical Care and Health Services
In Illinois, the Department of Public Health, Office of Health Care Regulation conducts annual unannounced surveys to assess compliance with state and federal healthcare facility standards.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Illinois state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | IL Average | vs. IL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 3 | 8 | This facility has 63% fewer total inspections than a typical Illinois assisted living residence (3 vs. IL avg 8).↓ 63% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on May 22, 2025, was a complaint investigation in which the facility was found to be in compliance with applicable assisted living and shared housing regulations. The prior inspection on January 8, 2025, also found the facility in compliance during the annual licensure survey. There were no deficiencies cited in either report, and no enforcement actions or fines were listed in the available reports. Complaint investigations have not resulted in substantiated issues. The inspection history shows consistent compliance with regulatory requirements.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsIllinois average 10.4
Last Health inspection on Feb 2025
Illinois average 36.8
Illinois average 3.68
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
24 of 29 citations resulted from standard inspections; and 5 of 29 resulted from complaint investigations.
100% better than Illinois averageIllinois average: 0.7
2
44% better than Illinois averageIllinois average: 3.6
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 26, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 20, 2025
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Feb 20, 2025
Corrected
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Feb 20, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Norwood Crossing is located in Chicago, Illinois.
Here are the financial assistance programs available to residents in Illinois.
12.1 miles from city center
Estimated distance in miles from Chicago's city center to Norwood Crossing's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
30% better than Illinois averageIllinois average ratio: 1.90:1
5% better than Illinois averageIllinois average: 7.6 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.6 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursThis role is partially covered by contractors.
Total hours from contractors
8,237 contractor hours this quarter
| Certified Nursing Assistant | 73 | 87 | 160 | 27,031 | 91 | 100% | 8.5 |
| Registered Nurse | 38 | 30 | 68 | 12,883 | 91 | 100% | 8 |
| Other Dietary Services Staff | 8 | 0 | 8 | 2,877 | 91 | 100% | 7.5 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,736 | 81 | 89% | 7.5 |
| Speech Language Pathologist | 0 | 6 | 6 | 1,132 | 70 | 77% | 7.5 |
| Physical Therapy Aide | 0 | 6 | 6 | 1,107 | 68 | 75% | 7.5 |
| Licensed Practical Nurse | 2 | 0 | 2 | 899 | 82 | 90% | 6.6 |
| Mental Health Service Worker | 2 | 0 | 2 | 878 | 70 | 77% | 7.4 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 543 | 66 | 73% | 8.1 |
| Physical Therapy Assistant | 0 | 2 | 2 | 525 | 65 | 71% | 7.9 |
| Dietitian | 1 | 1 | 2 | 491 | 64 | 70% | 7.3 |
| Administrator | 1 | 0 | 1 | 488 | 66 | 73% | 7.4 |
| Qualified Social Worker | 0 | 1 | 1 | 482 | 61 | 67% | 7.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Medical Director | 0 | 1 | 1 | 208 | 26 | 29% | 8 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 57 | 46 | 51% | 1.1 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
109Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.1
In line with Illinois averageIllinois average: 9.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.7
6% worse than Illinois averageIllinois average: 18.6
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
15.3%
In line with Illinois averageIllinois average: 15.5%
Percent of long-stay residents whose ability to move independently worsened
17.3%
6% better than Illinois averageIllinois average: 18.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.5%
23% worse than Illinois averageIllinois average: 21.6%
Percent of long-stay residents experiencing one or more falls with major injury
2.4%
29% better than Illinois averageIllinois average: 3.4%
Percent of long-stay high risk residents with pressure ulcers
7.4%
40% worse than Illinois averageIllinois average: 5.3%
Percent of long-stay residents with a urinary tract infection
2.6%
42% worse than Illinois averageIllinois average: 1.8%
Percent of long-stay residents who lose too much weight
8.0%
22% worse than Illinois averageIllinois average: 6.5%
Percent of long-stay residents who have depressive symptoms
1.7%
96% better than Illinois averageIllinois average: 48.1%
Percent of long-stay residents who received an antipsychotic medication
25.8%
28% worse than Illinois averageIllinois average: 20.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
10% better than Illinois averageIllinois average: 89.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
9% better than Illinois averageIllinois average: 91.6%
Number of hospitalizations per 1,000 long-stay resident days.
3.99
96% worse than Illinois averageIllinois average: 2.04
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.86
17% better than Illinois averageIllinois average: 2.25
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.9%
23% better than Illinois averageIllinois average: 68.3%
Percent of short-stay residents who newly received an antipsychotic medication
2.7%
14% worse than Illinois averageIllinois average: 2.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.7%
39% better than Illinois averageIllinois average: 63.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.5%
In line with Illinois averageIllinois average: 26.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.2%
41% better than Illinois averageIllinois average: 14.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.5%
32% better than Illinois averageIllinois average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
52.1%
In line with Illinois averageIllinois average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
51.8%
In line with Illinois averageIllinois average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
45% lower than Illinois averageIllinois average: $143K
35% more fines than Illinois averageIllinois average: 3.0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
2
89% more payment denials than Illinois averageIllinois average: 1.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
5 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 26, 2025
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 26, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 14, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 2, 2023Last updated: Jan 2026
The information below is reported by the Illinois Department of Public Health, Office of Health Care Regulation.
| Amazing Grace Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Chicago (Norwood Park) | 72 | Yes | 48 | 2 | - | Amazing Grace Luxury Living, LLC | 3 | 1 | - | Studio / 1 Bed / 2 Bed |
| Sunrise of Lincoln Park |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Chicago (Lincoln Park) | 60 | Yes | 97 | 45 | A- | Szr Lincoln Park Opco Lc | 8 | 1 | 1 | Studio / 1 Bed / 2 Bed |
| Norwood Crossing |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Chicago (Norwood Park) | 55 | No | 83 | 1 | - | Norwood Crossing Association | 3 | 1 | - | Studio / 1 Bed / 2 Bed |
| Brookdale Lake View |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Chicago (Lake View East) | 41 | No | 90 | 48 | A+ | Blc-Kenwood Of Lake View, LLC | 5 | 1 | 1 | Studio / 1 Bed / 2 Bed |
| The Hallmark |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Chicago (Lake View East) | - | Yes | 87 | - | - | - | - | - | - | Studio / 1 Bed / 2 Bed |
Historical financial and operational data for Norwood Crossing based on CMS SNF Cost Reports.
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Norwood Crossing is in the Norwood Park neighborhood of Chicago.
The legal owner and operator of Norwood Crossing is Norwood Crossing Association.
Norwood Crossing has a walk score of 83. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to IL state health department records, Norwood Crossing's license expires on January 22, 2027.
Norwood Crossing's occupancy is 89%.
Norwood Crossing is registered as a for-profit in IL.
field_administrator is the administrator of Norwood Crossing.
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