Show Inspection Reports
Total health inspections
5
Virginia average 4.2
Last Health inspection on Dec 2024
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Our Lady of Hope Health Center
Nursing Home
Our Lady of Hope Health Center
Nursing Home
Overview of Our Lady of Hope Health Center
Based in the vibrant Richmond, Our Lady of Hope Health Center has been serving seniors with unwavering compassion since its founding in 1996. As a not-for-profit organization, it holds true to its mission of honoring the unique choices and preferences of each resident. A comprehensive range of services is offered to cater to the diverse needs of seniors, including skilled rehabilitation, memory care, and assisted living. Its dedicated team of specialists, including cardiopulmonary, physical, occupational, and speech therapists, are always available on-site to provide personalized care.
The home also provides on-site respiratory therapy, pastoral care, and music therapy among other specialized services that nurture the physical, emotional, and spiritual well-being of residents. Its living spaces are thoughtfully designed to provide residents with a sense of serenity and independence. Spacious apartments and private/shared studios offer a haven of comfort, with round-the-clock nursing care available to provide peace of mind to residents and their families. Our Lady of Hope Health Center has a transparent and inclusive fee structure, with no buy-in fees required. This allows residents to access unparalleled care without unnecessary financial burdens.
Annemarie Neville, RN, BSN, LNHA, serves as the Assisted Living Administrator at Our Lady of Hope Health Center. She leads the assisted living community with dedication and expertise, ensuring quality care and a supportive environment for residents in Richmond, VA.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
97
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
95.9%
Residents per day (avg)
71
Occupancy rate
95.9%
Residents per day (avg)
71
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
95% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
5% of new residents, often for short stays.
Typical stay
6 - 7 years
Finances and operations
Voluntary non-profit home
Church
Home revenue
$22.0M
Surplus of revenue
$3.7M
Voluntary non-profit home
Church
Home revenue
$21,975,037.00
Surplus of revenue
$3,721,120.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$18.3M
97-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 27 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Occupancy Rate
69%
Occupied Beds
67 of 97
Percentage of available beds currently in use by residents.
License Status
ActiveFacility Type
Assisted Living Facility
License Expiration
July 14, 2028
Additional licensing details
CMS Certification Number:
495311
Qualification:
Three Year | Special Care Unit | Non-Ambulatory | Residential and Assisted Living Care
Ownership & operating entity
Our Lady of Hope Health Center is administrated by Annemarie Neville.
Contact Information
Business Hours:
24 hours , Sunday - Saturday
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
8 inspections
2 inspections related to complaints
1 inspection with violations (12.5%)
2 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Latest inspection
Date:July 11, 2025
Type:Renewal
Inspection oversight
Inspector name:Tamara Watkins
8 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
1 violation
Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
3 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Compare Nursing Homes around Richmond
The information below is reported by the Virginia Department of Social Services and Department of Health.
Our Lady of Hope Health Center
-44%
+7%
+12%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Richmond
163
No
27
DILORENZO, FRANCIS
95.9%
$20,855,017.00
$6,922,178.00
33.2%
71.30
3.9944
-
31
-
-44%+7%+12%
The Virginia Home
+8%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Richmond (Byrd Park Court Historic District)
-
No
48
-
-
-
-
-
129.30
4.0309
-
-
-
+8%
-
Southampton Rehabilitation and Healthcare Center
+3%
-22%
-3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Richmond (Oxford)
196
No
55
POWELL, RAVEN
82.9%
$10,975,208.00
$3,205,887.00
29.2%
176.30
2.9350
3
51
2
+3%-22%-3%
Westport Rehabilitation and Nursing Center
-22%
-19%
+6%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Richmond
225
No
28
-
91.1%
$37,804,329.00
$14,277,522.00
37.8%
192.90
3.0199
2
139
3
-22%-19%+6%
Our Lady of Hope Health Center
Type of care:
SNF
AL
Community:
Richmond
Bed Count:
163
Pets Allowed:
No
Operator:
DILORENZO, FRANCIS
CCN:
495311
Occupancy:
95.9%
Home Revenue:
$20,855,017.00
Payroll Costs:
$6,922,178.00
Payroll %:
33.2%
Avg Residents/Day:
71.30
Overall Rating:
Adj Nurse Hours:
3.9944
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
31
RN share vs State Avg:
-44%
-44%
Staffing vs State Avg:
+7%
+7%
Occupancy vs State Avg:
+12%
+12%
The Virginia Home
Type of care:
SNF
AL
Community:
Richmond (Byrd Park Court Historic District)
Pets Allowed:
No
CCN:
4.9E+85
Avg Residents/Day:
129.30
Overall Rating:
Adj Nurse Hours:
4.0309
Health Insp Rating:
Staffing Rating:
QM Rating:
Staffing vs State Avg:
+8%
+8%
Southampton Rehabilitation and Healthcare Center
Type of care:
SNF
AL
Community:
Richmond (Oxford)
Bed Count:
196
Pets Allowed:
No
Operator:
POWELL, RAVEN
CCN:
495423
Occupancy:
82.9%
Home Revenue:
$10,975,208.00
Payroll Costs:
$3,205,887.00
Payroll %:
29.2%
Avg Residents/Day:
176.30
Overall Rating:
Adj Nurse Hours:
2.9350
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
3
Citations:
51
Severe Citations:
2
RN share vs State Avg:
+3%
+3%
Staffing vs State Avg:
-22%
-22%
Occupancy vs State Avg:
-3%
-3%
Westport Rehabilitation and Nursing Center
Type of care:
SNF
AL
Community:
Richmond
Bed Count:
225
Pets Allowed:
No
CCN:
495227
Occupancy:
91.1%
Home Revenue:
$37,804,329.00
Payroll Costs:
$14,277,522.00
Payroll %:
37.8%
Avg Residents/Day:
192.90
Overall Rating:
Adj Nurse Hours:
3.0199
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
139
Severe Citations:
3
RN share vs State Avg:
-22%
-22%
Staffing vs State Avg:
-19%
-19%
Occupancy vs State Avg:
+6%
+6%Places of interest near Our Lady of Hope Health Center
13.5 miles from city center — 2.37 miles to nearest hospital (Pinnell Donna I)
13700 N Gayton Rd, Richmond, VA 23233
Calculate Travel Distance to Our Lady of Hope Health Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
250
Total Staff
92
Employees
158
Contractors
31,721
Total Hours (Quarter)
45
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 13 | 8 | Yes |
| Licensed Practical Nurse | 81 | 8.3 | Yes |
| Certified Nursing Assistant | 129 | 7.9 | Yes |
Staff by Category
Administration ⓘ
1 staff
8.1hs shift avg
Nursing Staff ⓘ
223 staff
8hs shift avg
Physicians & Practitioners ⓘ
3 staff
7.7hs shift avg
Therapy Services ⓘ
19 staff
6.4hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
4 staff
7hs shift avg
Dietary Services ⓘ
0 staff
0hs shift avg
Other Services ⓘ
0 staff
0hs shift avg
Contractor Analysis
30.7%
of total hours from contractors
9,733 contractor hours this quarter
Licensed Practical Nurse: 50
Certified Nursing Assistant: 82
Speech Language Pathologist: 6
Physical Therapy Assistant: 4
Physical Therapy Aide: 5
Respiratory Therapy Technician: 2
Registered Nurse: 5
Occupational Therapy Assistant: 1
Qualified Social Worker: 3
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 47 | 82 | 129 | 14,988 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 31 | 50 | 81 | 7,882 | 91 | 100% | 8.3 |
| Registered Nurse | 8 | 5 | 13 | 2,688 | 91 | 100% | 8 |
| Physical Therapy Aide | 0 | 5 | 5 | 1,049 | 45 | 49% | 7.3 |
| Speech Language Pathologist | 0 | 6 | 6 | 930 | 58 | 64% | 6.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 824 | 65 | 71% | 7.2 |
| Physical Therapy Assistant | 0 | 4 | 4 | 810 | 57 | 63% | 7.6 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 564 | 44 | 48% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 539 | 63 | 69% | 8.5 |
| Administrator | 1 | 0 | 1 | 483 | 60 | 66% | 8.1 |
| Other Social Services Staff | 1 | 0 | 1 | 463 | 59 | 65% | 7.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 224 | 39 | 43% | 5.7 |
| Qualified Social Worker | 0 | 3 | 3 | 215 | 31 | 34% | 5.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 63 | 50 | 55% | 1.3 |
Health Inspection History
Inspections
Total health citations
31
Citations per inspection
6.2
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
24 of 31 citations resulted from standard inspections; and 7 of 31 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Virginia averageVirginia average: 0.4
Serious Health citations
0
0
100% better than Virginia averageVirginia average: 1
0 critical citations
0 serious citations
31 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Dec 06, 2024
Corrected
Quality of Care moderate citation
Dec 06, 2024
Corrected
Care Planning moderate citation
Dec 06, 2024
Corrected
Abuse/Neglect moderate citation
Sep 27, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit (Church)
Resident Census by Payment Source
71
Total Residents
Medicare
24
(33.8%)
ⓘ
Medicaid
18
(25.4%)
ⓘ
Private Pay/Other
29
(40.8%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.8
16% worse than Virginia averageVirginia average: 10.1
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.2
13% better than Virginia averageVirginia average: 19.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
17.9%
Percent of long-stay residents whose need for help with daily activities has increased
17.9%
6% worse than Virginia averageVirginia average: 16.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.6%
27% better than Virginia averageVirginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
7% better than Virginia averageVirginia average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
10.0%
Percent of long-stay high risk residents with pressure ulcers
10.0%
86% worse than Virginia averageVirginia average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
9.7%
Percent of long-stay residents with a urinary tract infection
9.7%
528% worse than Virginia averageVirginia average: 1.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
15.7%
Percent of long-stay residents who lose too much weight
15.7%
169% worse than Virginia averageVirginia average: 5.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Virginia averageVirginia average: 14.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
12.9%
Percent of long-stay residents who received an antipsychotic medication
12.9%
In line with Virginia averageVirginia average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
7% better than Virginia averageVirginia average: 91.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
11% worse than Virginia averageVirginia average: 94.0%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.54
Number of hospitalizations per 1,000 long-stay resident days.
2.54
74% worse than Virginia averageVirginia average: 1.46
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.72
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.72
22% worse than Virginia averageVirginia average: 1.41
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.7%
24% better than Virginia averageVirginia average: 74.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
30% better than Virginia averageVirginia average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.1%
15% better than Virginia averageVirginia average: 73.6%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.6%
In line with Virginia averageVirginia average: 22.0%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
32% worse than Virginia averageVirginia average: 11.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.3%
Percentage of SNF residents who experience falls with major injury during their stay.
1.3%
74% worse than Virginia averageVirginia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
60.6%
Percentage of residents at or above expected ability to care for themselves at discharge.
60.6%
13% better than Virginia averageVirginia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
68.5%
Rate of successful return to home or community from a skilled nursing facility.
68.5%
35% better than Virginia averageVirginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Our Lady of Hope Health Center based on CMS SNF Cost Reports.
Occupancy Rate
95.9%
↑ 2.0pp vs 2023
Net Income
$3,721,120
↓ ~$246K vs 2023
Total Payroll
$10,243,757
↑ ~$1.2M vs 2023
Profit Margin
17.8%
↓ 1.3pp vs 2023
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