Occupancy rate
69%
In line with Virginia averageMostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Our Lady of Hope Health Center
Nursing Home in Richmond
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Our Lady of Hope Health Center
Nursing Home in Richmond
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Our Lady of Hope Health Center
Based in the vibrant Richmond, Our Lady of Hope Health Center has been serving seniors with unwavering compassion since its founding in 1996. As a not-for-profit organization, it holds true to its mission of honoring the unique choices and preferences of each resident. A comprehensive range of services is offered to cater to the diverse needs of seniors, including skilled rehabilitation, memory care, and assisted living. Its dedicated team of specialists, including cardiopulmonary, physical, occupational, and speech therapists, are always available on-site to provide personalized care.
The home also provides on-site respiratory therapy, pastoral care, and music therapy among other specialized services that nurture the physical, emotional, and spiritual well-being of residents. Its living spaces are thoughtfully designed to provide residents with a sense of serenity and independence. Spacious apartments and private/shared studios offer a haven of comfort, with round-the-clock nursing care available to provide peace of mind to residents and their families. Our Lady of Hope Health Center has a transparent and inclusive fee structure, with no buy-in fees required. This allows residents to access unparalleled care without unnecessary financial burdens.
Annemarie Neville, RN, BSN, LNHA, serves as the Assisted Living Administrator at Our Lady of Hope Health Center. She leads the assisted living community with dedication and expertise, ensuring quality care and a supportive environment for residents in Richmond, VA.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 0m per day
vs Virginia avg
-17%
Standout metric
Nurse Aide is +13% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 41m per day | ■ Avg State avg: 41m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 24m per day | ▲ 13% State avg: 2h 8m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 41m per day | ▲ 11% State avg: 3h 19m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ■ Avg State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 17m per day | ▼ 39% State avg: 28m per day · National avg: 29m per day |
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
97
Avg. Length of Stay
72 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
95% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
5% of new residents, often for short stays.
Typical stay
6 - 7 years
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$22.0M
Surplus of revenue
$3.7M
Voluntary non-profit community
Operated by a church.
Home revenue
$22.0M
Surplus of revenue
$3.7M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$18.3M
97-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 27 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Occupancy
In line with Virginia averageOccupied beds
67 / 97
Average residents
98 per day
Facility TypeAssisted Living Facility
StatusActive
ExpirationJuly 14, 2028
CMS Certification Number495311
QualificationThree Year | Special Care Unit | Non-Ambulatory | Residential and Assisted Living Care
Our Lady of Hope Health Center is administrated by Annemarie Neville.
Rehabilitation Services
Skilled Nursing
Nursing Care
Skilled Rehabilitation
Business Hours24 hours , Sunday - Saturday
Specific ProgramsAssisted Living, Memory Care, Nursing Care, Skilled Rehabilitation, Life Enrichment, Dining, Events, Volunteer
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
8 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
2 inspections related to complaints
1 inspection with violations (12.5%)
Virginia average: 14 inspections
Virginia average: 64.3% of inspections with violations
Show Inspection Reports
2 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Virginia average: 7 complaints
Latest inspection
Date
July 11, 2025
RenewalInspection oversight
Inspector name:Tamara Watkins
33 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average: 32 deficiencies
Inspection Report Summary for Our Lady of Hope Health Center
The most recent inspection on July 11, 2025, found no deficiencies. Earlier inspections showed a mix of results, with some reports noting deficiencies related to resident care, medication management, and abuse policy implementation. Prior issues included delayed treatment of pressure injuries, failure to report falls, incomplete medication assessments, and inadequate investigation and reporting of abuse allegations. Complaint investigations were mostly unsubstantiated, except for one in September 2023 where the facility failed to investigate and report an abuse allegation properly. The recent clean inspections suggest improvement in compliance compared to earlier findings.
Health Inspection History
Inspections
Total health inspections
5
Virginia average 4.2
Last Health inspection on Dec 2024
Total health citations
31
Virginia average 38.4
Citations per inspection
6.2
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
24 of 31 citations resulted from standard inspections; and 7 of 31 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Virginia averageVirginia average: 0.4
Serious Health citations
0
0
100% better than Virginia averageVirginia average: 1
0 critical citations
0 serious citations
31 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 06, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 06, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 06, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 06, 2024
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Dec 06, 2024
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Dec 06, 2024
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 27, 2023
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 27, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Richmond The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
| Our Lady of Hope Health Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond | 163 | 95.9% | +12% | 3.99 | -44% | +7% | 0 | 31 | 6.2 | 0 | 71 | - | 27 | Dilorenzo, Francis | $20.9M | $6.9M | 33.2% | 495311 | ||||
| The Virginia Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond (Byrd Park Court Historic District) | - | - | - | 4.03 | - | +8% | 0 | 0 | 0.0 | 0 | 129 | - | 48 | - | - | - | - | 4.9E+85 | ||||
| Southampton Rehabilitation and Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond (Oxford) | 196 | 82.9% | -3% | 2.94 | +3% | -22% | 3 | 51 | 8.5 | 2 | 176 | - | 55 | Powell, Raven | $11.0M | $3.2M | 29.2% | 495423 | ||||
| Westport Rehabilitation and Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond | 225 | 91.1% | +6% | 3.02 | -22% | -19% | 2 | 139 | 10.7 | 3 | 193 | - | 28 | - | $37.8M | $14.3M | 37.8% | 495227 |
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Places of interest near Our Lady of Hope Health Center
13.5 miles from city center
Estimated distance in miles from Richmond's city center to Our Lady of Hope Health Center's address, calculated via Google Maps.
— 2.37 miles to nearest hospital (Pinnell Donna I)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
250
Employees
92
Contractors
158
Staff to resident ratio
3.52:1
111% better than Virginia averageVirginia average ratio: 1.67:1
Avg staff/day
45
Average shift
7.7 hours
0% compared with Virginia averageVirginia average: 8 hours
Total staff hours (quarter)
31,721
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
81
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
129
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
30.7%
9,733 contractor hours this quarter
Certified Nursing Assistant: 82
Licensed Practical Nurse: 50
Speech Language Pathologist: 6
Physical Therapy Aide: 5
Registered Nurse: 5
Physical Therapy Assistant: 4
Qualified Social Worker: 3
Respiratory Therapy Technician: 2
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 47 | 82 | 129 | 14,988 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 31 | 50 | 81 | 7,882 | 91 | 100% | 8.3 |
| Registered Nurse | 8 | 5 | 13 | 2,688 | 91 | 100% | 8 |
| Physical Therapy Aide | 0 | 5 | 5 | 1,049 | 45 | 49% | 7.3 |
| Speech Language Pathologist | 0 | 6 | 6 | 930 | 58 | 64% | 6.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 824 | 65 | 71% | 7.2 |
| Physical Therapy Assistant | 0 | 4 | 4 | 810 | 57 | 63% | 7.6 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 564 | 44 | 48% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 539 | 63 | 69% | 8.5 |
| Administrator | 1 | 0 | 1 | 483 | 60 | 66% | 8.1 |
| Other Social Services Staff | 1 | 0 | 1 | 463 | 59 | 65% | 7.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 224 | 39 | 43% | 5.7 |
| Qualified Social Worker | 0 | 3 | 3 | 215 | 31 | 34% | 5.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 63 | 50 | 55% | 1.3 |
129 Certified Nursing Assistant
% of Days
100%
81 Licensed Practical Nurse
% of Days
100%
13 Registered Nurse
% of Days
100%
5 Physical Therapy Aide
% of Days
49%
6 Speech Language Pathologist
% of Days
64%
2 Clinical Nurse Specialist
% of Days
71%
4 Physical Therapy Assistant
% of Days
63%
2 Respiratory Therapy Technician
% of Days
48%
1 Nurse Practitioner
% of Days
69%
1 Administrator
% of Days
66%
1 Other Social Services Staff
% of Days
65%
1 Occupational Therapy Aide
% of Days
43%
3 Qualified Social Worker
% of Days
34%
1 Occupational Therapy Assistant
% of Days
55%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
71
Medicare
24
33.8% of residents
Medicaid
18
25.4% of residents
Private pay or other
29
40.8% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.8
16% worse than Virginia averageVirginia average: 10.1
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.2
13% better than Virginia averageVirginia average: 19.7
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
17.9%
Percent of long-stay residents whose need for help with daily activities has increased
17.9%
6% worse than Virginia averageVirginia average: 16.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.6%
27% better than Virginia averageVirginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
7% better than Virginia averageVirginia average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
10.0%
Percent of long-stay high risk residents with pressure ulcers
10.0%
86% worse than Virginia averageVirginia average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
9.7%
Percent of long-stay residents with a urinary tract infection
9.7%
528% worse than Virginia averageVirginia average: 1.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
15.7%
Percent of long-stay residents who lose too much weight
15.7%
169% worse than Virginia averageVirginia average: 5.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Virginia averageVirginia average: 14.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
12.9%
Percent of long-stay residents who received an antipsychotic medication
12.9%
In line with Virginia averageVirginia average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
7% better than Virginia averageVirginia average: 91.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
11% worse than Virginia averageVirginia average: 94.0%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.54
Number of hospitalizations per 1,000 long-stay resident days.
2.54
74% worse than Virginia averageVirginia average: 1.46
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.72
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.72
22% worse than Virginia averageVirginia average: 1.41
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.7%
24% better than Virginia averageVirginia average: 74.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
30% better than Virginia averageVirginia average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.1%
15% better than Virginia averageVirginia average: 73.6%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.6%
In line with Virginia averageVirginia average: 22.0%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
32% worse than Virginia averageVirginia average: 11.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.3%
Percentage of SNF residents who experience falls with major injury during their stay.
1.3%
74% worse than Virginia averageVirginia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
60.6%
Percentage of residents at or above expected ability to care for themselves at discharge.
60.6%
13% better than Virginia averageVirginia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
68.5%
Rate of successful return to home or community from a skilled nursing facility.
68.5%
35% better than Virginia averageVirginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Our Lady of Hope Health Center based on CMS SNF Cost Reports.
Occupancy Rate
95.9%
↑ 2.0pp vs 2023
Net Income
$3.7M
↓ ~$246.4K vs 2023
Total Payroll
$10.2M
↑ ~$1.2M vs 2023
Profit Margin
17.8%
↓ 1.3pp vs 2023
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