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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based in the vibrant Richmond, Our Lady of Hope Health Center has been serving seniors with unwavering compassion since its founding in 1996. As a not-for-profit organization, it holds true to its mission of honoring the unique choices and preferences of each resident. A comprehensive range of services is offered to cater to the diverse needs of seniors, including skilled rehabilitation, memory care, and assisted living. Its dedicated team of specialists, including cardiopulmonary, physical, occupational, and speech therapists, are always available on-site to provide personalized care.
The home also provides on-site respiratory therapy, pastoral care, and music therapy among other specialized services that nurture the physical, emotional, and spiritual well-being of residents. Its living spaces are thoughtfully designed to provide residents with a sense of serenity and independence. Spacious apartments and private/shared studios offer a haven of comfort, with round-the-clock nursing care available to provide peace of mind to residents and their families. Our Lady of Hope Health Center has a transparent and inclusive fee structure, with no buy-in fees required. This allows residents to access unparalleled care without unnecessary financial burdens.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 37th out of 85 homes in Virginia. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 41m per day | ■ Avg State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 16m per day | ▲ 27% State avg: 1h 0m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 24m per day | ▲ 13% State avg: 2h 8m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 41m per day | ▲ 11% State avg: 3h 19m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ■ Avg State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 17m per day | ▼ 39% State avg: 28m per day · National avg: 29m per day |
Lower than the Virginia average: 85.7%Our Lady of Hope Health Center is administrated by Annemarie Neville.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 33 | 32 | This facility has 3% more total deficiencies than a typical Virginia nursing home (33 vs. VA avg 32).↑ 3% worse |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 5.5 | 5.3 | This facility has 4% more deficiencies per year than a typical Virginia nursing home (5.5 vs. VA avg 5.3).↑ 4% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4.1 | 2.3 | This facility has 78% more deficiencies per inspection than a typical Virginia nursing home (4.1 vs. VA avg 2.3).↑ 78% worse |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 8 | 14 | This facility has 43% fewer total inspections than a typical Virginia nursing home (8 vs. VA avg 14).↓ 43% better |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 1 | 9 | This facility has 89% fewer inspections with violations than a typical Virginia nursing home (1 vs. VA avg 9).↓ 89% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 13% | 64% | This facility has 51 percentage points lower inspection violation rate than a typical Virginia nursing home (13% vs. VA avg 64%).↓ 51% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 7 | This facility has 71% fewer total complaints than a typical Virginia nursing home (2 vs. VA avg 7).↓ 71% better |
|
Complaints per year
Average complaints per year since 2020.
| 0.3 | 1.2 | This facility has 75% fewer complaints per year than a typical Virginia nursing home (0.3 vs. VA avg 1.2).↓ 75% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 11, 2025, found no deficiencies. Earlier inspections showed a mix of results, with some reports noting deficiencies related to resident care, medication management, and abuse policy implementation. Prior issues included delayed treatment of pressure injuries, failure to report falls, incomplete medication assessments, and inadequate investigation and reporting of abuse allegations. Complaint investigations were mostly unsubstantiated, except for one in September 2023 where the facility failed to investigate and report an abuse allegation properly. The recent clean inspections suggest improvement in compliance compared to earlier findings.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsVirginia average 4.2
Last Health inspection on Dec 2024
Virginia average 38.4
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
24 of 31 citations resulted from standard inspections; and 7 of 31 resulted from complaint investigations.
100% better than Virginia averageVirginia average: 0.4
100% better than Virginia averageVirginia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
135% better than Virginia average
10% worse than Virginia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
9,331 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 46 | 109 | 155 | 15,085 | 92 | 100% | 7.3 |
| Licensed Practical Nurse | 33 | 51 | 84 | 8,782 | 92 | 100% | 7.5 |
| Registered Nurse | 10 | 1 | 11 | 1,964 | 90 | 98% | 8 |
| Speech Language Pathologist | 0 | 6 | 6 | 1,323 | 82 | 89% | 6.6 |
| Physical Therapy Aide | 0 | 5 | 5 | 1,304 | 69 | 75% | 6.7 |
| Physical Therapy Assistant | 0 | 6 | 6 | 1,065 | 84 | 91% | 7 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 885 | 69 | 75% | 7 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 799 | 64 | 70% | 6.8 |
| Administrator | 1 | 0 | 1 | 483 | 64 | 70% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 438 | 57 | 62% | 7.7 |
| Qualified Social Worker | 0 | 2 | 2 | 434 | 62 | 67% | 6.2 |
| Other Social Services Staff | 1 | 0 | 1 | 423 | 55 | 60% | 7.7 |
| Occupational Therapy Aide | 1 | 0 | 1 | 231 | 40 | 43% | 5.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 68 | 51 | 55% | 1.3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.8
16% worse than Virginia averageVirginia average: 10.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.2
13% better than Virginia averageVirginia average: 19.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
17.9%
6% worse than Virginia averageVirginia average: 16.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.6%
27% better than Virginia averageVirginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
7% better than Virginia averageVirginia average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
10.0%
86% worse than Virginia averageVirginia average: 5.4%
Percent of long-stay residents with a urinary tract infection
9.7%
528% worse than Virginia averageVirginia average: 1.5%
Percent of long-stay residents who lose too much weight
15.7%
169% worse than Virginia averageVirginia average: 5.9%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Virginia averageVirginia average: 14.9%
Percent of long-stay residents who received an antipsychotic medication
12.9%
In line with Virginia averageVirginia average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
7% better than Virginia averageVirginia average: 91.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
11% worse than Virginia averageVirginia average: 94.0%
Number of hospitalizations per 1,000 long-stay resident days.
2.54
74% worse than Virginia averageVirginia average: 1.46
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.72
22% worse than Virginia averageVirginia average: 1.41
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.7%
24% better than Virginia averageVirginia average: 74.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
30% better than Virginia averageVirginia average: 1.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.1%
15% better than Virginia averageVirginia average: 73.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.6%
In line with Virginia averageVirginia average: 22.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
32% worse than Virginia averageVirginia average: 11.7%
Percentage of SNF residents who experience falls with major injury during their stay.
1.3%
74% worse than Virginia averageVirginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
60.6%
13% better than Virginia averageVirginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
68.5%
35% better than Virginia averageVirginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
95% of new residents, usually for short-term rehab.
5% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
71Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Our Lady of Hope Health Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #39 / 85Payroll — State benchmarkedThis home is ranked 39th out of 85 homes in Virginia. Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
Annemarie Neville, RN, BSN, LNHA, serves as the Assisted Living Administrator at Our Lady of Hope Health Center. She leads the assisted living community with dedication and expertise, ensuring quality care and a supportive environment for residents in Richmond, VA.
13.5 miles from city center
Estimated distance in miles from Richmond's city center to Our Lady of Hope Health Center's address, calculated via Google Maps.
— 2.37 miles to nearest hospital (Pinnell Donna I)
Add your location
Our Lady of Hope Health Center is located in Richmond, Virginia.
Here are the financial assistance programs available to residents in Virginia.
The information below is reported by the Virginia Department of Social Services and Department of Health.
| Our Lady of Hope Health Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond | 97 | 69.1% | -19% | 3.99 | -59% | +7% | $0 | 31 | 6.2 | - | 71 | 27 | Francis Dilorenzo | $22.0M | $10.2M | 46.6% | 495311 | ||||
| Lakewood Retirement |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond (Henrico) | 74 | 71.6% | -16% | 4.81 | -48% | +29% | $0 | 22 | 7.3 | 1 | 53 | 8 | Heather Rusnak | $42.1M | $16.9M | 40.1% | 495403 | ||||
| Southampton Rehabilitation and Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond (Oxford) | 196 | 82.9% | -3% | 2.94 | -5% | -22% | $22.1k | 51 | 8.5 | 2 | 176 | 55 | Raven Powell | $23.3M | $8.5M | 36.6% | 495423 | ||||
| Westport Rehabilitation and Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond | 225 | 91.1% | +6% | 3.02 | -21% | -19% | $19.3k | 139 | 10.7 | 3 | 193 | 28 | - | $38.1M | $16.8M | 44.1% | 495227 |
Our Lady of Hope Health Center has a walk score of 27. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to VA state health department records, Our Lady of Hope Health Center's license expires on July 14, 2028.
Our Lady of Hope Health Center's occupancy is 69%.
Annemarie Neville is the administrator of Our Lady of Hope Health Center.
Our Lady of Hope Health Center has 97 beds.
Our Lady of Hope Health Center has had 8 recently reported deficiencies.
(804) 360-1960 will put you in contact with the team at Our Lady of Hope Health Center.
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