The Encore Healthcare and Rehabilitation Center

Nursing Home & Skilled Nursing · Crowley, LA

CMS overall rating

19110 Crowley-Eunice Hwy, Crowley, LA 70526 View map

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The Encore Healthcare and Rehabilitation Center accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

The Encore Healthcare and Rehabilitation Center accepts Medicare, Medicaid, and private pay.

Overview of The Encore Healthcare and Rehabilitation Center

Bonnie Quibodeaux owns The Encore Healthcare and Rehabilitation Center, a 73-bed nursing home located in a car-dependent area of Louisiana. Financial operations are handled through standard payment setups like Medicare, Medicaid, and private pay. The building runs at a 93 percent occupancy rate, maintaining a consistent census while continuing to process new admissions.

Operational timelines show an average resident stay of 149 days, meaning the facility is organized primarily around short-term medical recovery and post-hospital therapy. To monitor daily healing and health requirements, the 24-hour clinical crew provides just under 4 hours of total nursing care per resident each day. Medical staff utilizes an on-site 1,800-square-foot therapy gym to administer direct rehabilitation services, all while operating under regular state regulatory tracking from the Louisiana Department of Health.

Daily life on the campus incorporates specialized programming such as Tech Connect, Joy Rides, Kitchen Traditions, and Music & Memory. For meals and personal services, the layout features restaurant-style dining areas, a beauty salon, quiet relaxation lounges, and a central activity center. The floor staff coordinates these social programs with medication schedules, personal care, and regular building maintenance.

Prospective representatives can evaluate the expansive physical therapy facilities, short-term recovery programs, and targeted cognitive engagement tracks. The everyday framework balances these medical treatments with structured technology workshops, communal dining, and continuous nursing supervision.

Facility Direct Line (337) 783-5533

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 59m per day

vs avg

2 of 6 metrics below state avg

Standout metric Physical Therapist is +72% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	11m per day	▼ 44% State avg: 19m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 12m per day	■ Avg State avg: 1h 11m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 30m per day	▲ 8% State avg: 2h 19m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 21m per day	▲ 3% State avg: 3h 16m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	5m per day	▲ 72% State avg: 3m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	8m per day	▼ 42% State avg: 13m per day · National avg: 28m per day

Capacity and availability

149 days

73-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

Walk Score: 3 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

93%

Higher than the Louisiana average: 71.8%

Occupied beds

68 / 73

Average occupied beds in Louisiana homes 89 beds

Facility TypeMedicare And Medicaid

CountyAcadia

CMS Certification Number195426

Owner NameArkansas Elder Outreach Of Little Rock, Inc

Profit StatusNonprofit

Rehabilitation Services

Short-Term Rehab

Pets not allowed

Activity Center

Beauty Salon

Multiple Relaxing Day Areas & Private Nooks

Restaurant-Style Dining & Service

Therapy Gym (1

800 Sq. Ft.)

Transportation Services

Ratings

Overall Rating

3 / 5

health inspections, staffing, and quality measures

Health Inspection Rating

3 / 5

health inspection findings. Fewer deficiencies result in higher ratings

Quality Measures Rating

3 / 5

resident health outcomes and care practices

Staffing Rating

2 / 5

staffing levels, including hours of care provided per resident per day

Since 2023 · 3 years of data 29 deficiencies 4 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Louisiana state average

Overall vs. LA average

Latest Inspection July 23, 2025 Routine

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	LA Average	vs. LA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	29	32	This facility has 9% fewer total deficiencies than a typical Louisiana assisted living residence (29 vs. LA avg 32).↓ 9% better
Deficiencies per year Average deficiencies per year since 2023.	9.7	10.7	This facility has 9% fewer deficiencies per year than a typical Louisiana assisted living residence (9.7 vs. LA avg 10.7).↓ 9% better
Deficiencies per inspection Average deficiencies per inspection.	7.3	4.6	This facility has 59% more deficiencies per inspection than a typical Louisiana assisted living residence (7.3 vs. LA avg 4.6).↑ 59% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	LA Average	vs. LA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	4	7	This facility has had 43% fewer total inspections than the Louisiana average (4 vs. LA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↓ 43% fewer

Inspections since 2023

Total health inspections 3

State average N/A

Last Health inspection on Sep 2024

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

18 of 21 citations resulted from standard inspections; 2 of 21 resulted from complaint investigations; and 1 of 21 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

21 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 3 years)

Abuse/Neglect moderate citation Sep 17, 2024

Corrected

Abuse/Neglect moderate citation Sep 17, 2024

Corrected

Pharmacy moderate citation Jun 20, 2024

Corrected

Pharmacy moderate citation Jun 20, 2024

Corrected

Total staff 157

Employees 92

Contractors 65

Staff to resident ratio 2.28 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 39

Average shift 7.9 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 28,411

Nursing staff breakdown

7.6 hours

9.8 hours

7.4 hours

Contractor staffing

2,445 contractor hours this quarter

Certified Nursing Assistant: 29 Licensed Practical Nurse: 14 Physical Therapy Assistant: 6 Respiratory Therapy Technician: 6 Speech Language Pathologist: 4 Qualified Social Worker: 3 Medical Director: 1 Occupational Therapy Assistant: 1 Occupational Therapy Aide: 1

Staff by category


Certified Nursing Assistant	60	29	89	15,808	92	100%	7.4
Licensed Practical Nurse	17	14	31	6,231	92	100%	9.8
RN Director of Nursing	3	0	3	1,383	66	72%	7.8
Other Dietary Services Staff	3	0	3	1,036	87	95%	7.5
Dental Services Staff	3	0	3	752	64	70%	8
Registered Nurse	4	0	4	659	75	82%	7.6
Respiratory Therapy Technician	0	6	6	543	67	73%	8
Physical Therapy Assistant	0	6	6	510	67	73%	7.3
Nurse Practitioner	1	0	1	454	61	66%	7.4
Administrator	1	0	1	450	59	64%	7.6
Qualified Social Worker	0	3	3	450	56	61%	8
Speech Language Pathologist	0	4	4	63	10	11%	6.3
Medical Director	0	1	1	24	3	3%	8
Occupational Therapy Assistant	0	1	1	24	3	3%	8
Occupational Therapy Aide	0	1	1	24	3	3%	8

89 Certified Nursing Assistant

% of Days 100%

31 Licensed Practical Nurse

% of Days 100%

3 RN Director of Nursing

% of Days 72%

3 Other Dietary Services Staff

% of Days 95%

3 Dental Services Staff

% of Days 70%

4 Registered Nurse

% of Days 82%

6 Respiratory Therapy Technician

% of Days 73%

6 Physical Therapy Assistant

% of Days 73%

1 Nurse Practitioner

% of Days 66%

1 Administrator

% of Days 64%

3 Qualified Social Worker

% of Days 61%

4 Speech Language Pathologist

% of Days 11%

1 Medical Director

% of Days 3%

1 Occupational Therapy Assistant

% of Days 3%

1 Occupational Therapy Aide

% of Days 3%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 10.4

11% better than State average

State average: 11.7

Functional decline score 18.3

10% better than State average

State average: 20.4

Long-stay resident measures

Average State avg: 2.2

Need for Help with Daily Activities Increased 20.0%

In line with State average

State average: 20.5%

Walking Ability Worsened 21.8%

7% better than State average

State average: 23.5%

Low Risk Residents with Bowel/Bladder Incontinence 13.1%

23% better than State average

State average: 17.1%

Falls with Major Injury 2.9%

16% better than State average

State average: 3.5%

High Risk Residents with Pressure Ulcers 6.6%

In line with State average

State average: 6.4%

Urinary Tract Infection 0.0%

100% better than State average

State average: 2.7%

Lost Too Much Weight 0.9%

82% better than State average

State average: 5.1%

Depressive Symptoms 0.0%

100% better than State average

State average: 1.6%

Antipsychotic Use 13.8%

33% better than State average

State average: 20.4%

Pneumococcal Vaccine 100.0%

9% better than State average

State average: 91.5%

Influenza Vaccine 100.0%

5% better than State average

State average: 94.9%

Hospitalizations per 1,000 days 2.41

8% better than State average

State average: 2.61

ED visits per 1,000 days 3.73

35% worse than State average

State average: 2.77

Short-stay resident measures

Average State avg: 2.0

Pneumococcal Vaccine 99.6%

21% better than State average

State average: 82.5%

Antipsychotic medication increase 2.6%

16% better than State average

State average: 3.1%

Influenza Vaccine 96.7%

27% better than State average

State average: 76.2%

Re-hospitalized after SNF stay 16.6%

40% better than State average

State average: 27.8%

Emergency department visits 14.4%

In line with State average

State average: 14.7%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 44.4%

17% worse than State average

State average: 53.7%

Successful return to home or community 50.8%

In line with State average

State average: 50.6%

Breakdown by payment type

Medicare

42% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

51% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

7% of new residents, often for long-term daily care.

Typical stay 4 - 5 years

Total residents 69

Medicare

11.6% of residents

Medicaid

72.5% of residents

Private pay or other

15.9% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for The Encore Healthcare and Rehabilitation Center from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 93.8% ↓ 0.2pp vs 2022

Net Patient Income $727.9K ↑ ~$101.6K vs 2022

Payroll Costs $3.3M ↑ ~$623.6K vs 2022

Operating Margin 9.6% ↑ 0.6pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	62.4%	60.9%	63.8%	92.6%	94.8%	94.8%	95.0%	93.6%	94.6%	88.7%	92.6%	94.0%	93.8%
Beds	73	73	73	73	73	73	73	73	73	73	73	73	73
Net Income	-$184,912	$39,481	-$291,123	$315,455	$480,914	$288,804	$478,745	$310,691	$512,342	$1,012,605	$665,150	$650,798	$728,497
Gross Revenue	$1,930,243	$2,002,699	$3,047,816	$6,919,915	$6,741,877	$6,884,362	$7,735,078	$7,542,987	$7,791,705	$8,238,619	$7,928,360	$8,341,162	$9,011,250
Operating Expenses	$2,556,331	$2,385,616	$3,237,258	$5,072,322	$5,089,978	$5,331,955	$5,467,260	$5,807,664	$5,827,291	$6,173,008	$6,065,380	$6,329,760	$6,882,038
Net Patient Income	-$184,912	$39,481	-$291,123	$314,741	$480,711	$288,774	$478,719	$298,842	$500,065	$1,006,314	$418,305	$626,328	$727,903
Net Patient Revenue	$2,371,419	$2,425,097	$2,946,135	$5,387,063	$5,570,689	$5,620,729	$5,945,979	$6,106,506	$6,327,356	$7,179,322	$6,483,685	$6,956,088	$7,609,941
Payroll Costs	$1,427,451	$1,330,428	$1,601,925	$2,423,608	$2,496,424	$2,587,014	$2,516,090	$2,539,824	$2,496,738	$2,751,762	$2,667,756	$2,720,115	$3,343,747
Operating Margin %	-7.8%	1.6%	-9.9%	5.8%	8.6%	5.1%	8.1%	4.9%	7.9%	14.0%	6.5%	9.0%	9.6%
Medicare %	2.7%	3.3%	7.6%	14.4%	13.2%	13.8%	14.9%	15.0%	13.0%	22.6%	7.5%	8.5%	9.9%
Medicaid %	92.4%	93.0%	87.2%	75.2%	72.6%	67.7%	64.9%	64.8%	67.3%	59.9%	75.2%	74.3%	74.0%
Private %	4.9%	3.7%	5.2%	10.4%	14.2%	18.5%	20.2%	20.2%	19.7%	17.5%	17.3%	17.2%	16.1%
Net Patient Revenue/Day	$143	$149	$173	$218	$221	$222	$235	$245	$251	$303	$263	$278	$304
Cost/Day	$154	$147	$190	$206	$202	$210	$216	$233	$231	$261	$246	$253	$275
Avg Length of Stay	168.0 days	139.0 days	165.1 days	197.4 days	236.0 days	316.7 days	312.5 days	274.1 days	247.1 days	192.6 days	316.3 days	197.2 days	149.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$7.6M

Net patient income

$727.9K

Nonprofit Nonprofit Corporation

Net patient revenue

$7.6M

Net patient income

$727.9K

Other income

$594

Payroll costs

$3.3M 43.9% of net patient revenue

Other operating costs

$3.5M

Total costs

$6.9M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (51% of admissions), and a typical private pay stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 42%

Private pay 51%

Medicaid 7%

Coverage residents most often leave under.

Medicare 36%

Private pay 54%

Medicaid 10%

6.3 miles from city center Estimated distance in miles from Crowley's city center to The Encore Healthcare and Rehabilitation Center's address, calculated via Google Maps.

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The information below is reported by the Louisiana Department of Health, Health Standards Section.


Old Brownlee Community Care Center	NH SNF	Bossier City (Old Brownlee Road)	-	89	-	5	-
High Hope Care Center	NH HOS SNF	Sulphur	-	101	A+	0	Private Rooms
The Gardens Assisted Living	NH AL SNF	Lake Charles	-	60	A+	14	-
St Anthony Community Care Center	NH SNF	Metairie (Airline Drive)	-	124	-	56	-
The Encore Healthcare and Rehabilitation Center	NH SNF	Crowley (Acadia Parish)	-	73	-	3	-

Nursing Home Explorer

What neighborhood is The Encore Healthcare and Rehabilitation Center in?

The Encore Healthcare and Rehabilitation Center is in the Acadia Parish neighborhood of CROWLEY.

Who is the owner of The Encore Healthcare and Rehabilitation Center?

The Encore Healthcare and Rehabilitation Center is legally operated by Arkansas Elder Outreach Of Little Rock, Inc.

Is The Encore Healthcare and Rehabilitation Center in a walkable area?

The Encore Healthcare and Rehabilitation Center has a walk score of 3. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at The Encore Healthcare and Rehabilitation Center?

The Encore Healthcare and Rehabilitation Center's occupancy is 93%.

Are pets allowed at The Encore Healthcare and Rehabilitation Center?

No, The Encore Healthcare and Rehabilitation Center has a no-pet policy.

Does The Encore Healthcare and Rehabilitation Center operate as a for-profit or non-profit?

The Encore Healthcare and Rehabilitation Center is registered as a non-profit in LA.

What is the overall rating for The Encore Healthcare and Rehabilitation Center?

The Encore Healthcare and Rehabilitation Center received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

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The Encore Healthcare and Rehabilitation Center

Overview of The Encore Healthcare and Rehabilitation Center

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Additional Policies & Features

Amenities & Lifestyle

Performance summary

Ratings

Contact The Encore Healthcare and Rehabilitation Center

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

89 Certified Nursing Assistant

31 Licensed Practical Nurse

3 RN Director of Nursing

3 Other Dietary Services Staff

3 Dental Services Staff

4 Registered Nurse

6 Respiratory Therapy Technician

6 Physical Therapy Assistant

1 Nurse Practitioner

1 Administrator

3 Qualified Social Worker

4 Speech Language Pathologist

1 Medical Director

1 Occupational Therapy Assistant

1 Occupational Therapy Aide

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

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