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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Bonnie Quibodeaux owns The Encore Healthcare and Rehabilitation Center, a 73-bed nursing home located in a car-dependent area of Louisiana. Financial operations are handled through standard payment setups like Medicare, Medicaid, and private pay. The building runs at a 93 percent occupancy rate, maintaining a consistent census while continuing to process new admissions.
Operational timelines show an average resident stay of 149 days, meaning the facility is organized primarily around short-term medical recovery and post-hospital therapy. To monitor daily healing and health requirements, the 24-hour clinical crew provides just under 4 hours of total nursing care per resident each day. Medical staff utilizes an on-site 1,800-square-foot therapy gym to administer direct rehabilitation services, all while operating under regular state regulatory tracking from the Louisiana Department of Health.
Daily life on the campus incorporates specialized programming such as Tech Connect, Joy Rides, Kitchen Traditions, and Music & Memory. For meals and personal services, the layout features restaurant-style dining areas, a beauty salon, quiet relaxation lounges, and a central activity center. The floor staff coordinates these social programs with medication schedules, personal care, and regular building maintenance.
Prospective representatives can evaluate the expansive physical therapy facilities, short-term recovery programs, and targeted cognitive engagement tracks. The everyday framework balances these medical treatments with structured technology workshops, communal dining, and continuous nursing supervision.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 76th out of 182 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 11m per day | ▼ 44% State avg: 19m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 12m per day | ■ Avg State avg: 1h 11m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 30m per day | ▲ 8% State avg: 2h 19m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 21m per day | ▲ 3% State avg: 3h 16m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ▲ 72% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 8m per day | ▼ 42% State avg: 13m per day · National avg: 28m per day |
Higher than the Louisiana average: 71.8%In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 29 | 32 | This facility has 9% fewer total deficiencies than a typical Louisiana nursing home (29 vs. LA avg 32).↓ 9% better |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 9.7 | 10.7 | This facility has 9% fewer deficiencies per year than a typical Louisiana nursing home (9.7 vs. LA avg 10.7).↓ 9% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 7.3 | 4 | This facility has 83% more deficiencies per inspection than a typical Louisiana nursing home (7.3 vs. LA avg 4).↑ 83% worse |
Inspections
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 8 | This facility has 50% fewer total inspections than a typical Louisiana nursing home (4 vs. LA avg 8).↓ 50% better |
Louisiana average 6.5
Last Health inspection on Sep 2024
Louisiana average 25.7
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 21 citations resulted from standard inspections; 2 of 21 resulted from complaint investigations; and 1 of 21 came from combined inspections (standard and complaint).
100% better than Louisiana averageLouisiana average: 1.1
100% better than Louisiana averageLouisiana average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
52% more staff per resident than Louisiana average
0% compared with Louisiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 4 RN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursAssists with medical care and medications.
31 total: 17 full-time employees and 14 contractors.
31
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.8 hoursHelps with daily care and mobility.
89 total: 60 full-time employees and 29 contractors.
89
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,445 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 60 | 29 | 89 | 15,808 | 92 | 100% | 7.4 |
| Licensed Practical Nurse | 17 | 14 | 31 | 6,231 | 92 | 100% | 9.8 |
| RN Director of Nursing | 3 | 0 | 3 | 1,383 | 66 | 72% | 7.8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,036 | 87 | 95% | 7.5 |
| Dental Services Staff | 3 | 0 | 3 | 752 | 64 | 70% | 8 |
| Registered Nurse | 4 | 0 | 4 | 659 | 75 | 82% | 7.6 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 543 | 67 | 73% | 8 |
| Physical Therapy Assistant | 0 | 6 | 6 | 510 | 67 | 73% | 7.3 |
| Nurse Practitioner | 1 | 0 | 1 | 454 | 61 | 66% | 7.4 |
| Administrator | 1 | 0 | 1 | 450 | 59 | 64% | 7.6 |
| Qualified Social Worker | 0 | 3 | 3 | 450 | 56 | 61% | 8 |
| Speech Language Pathologist | 0 | 4 | 4 | 63 | 10 | 11% | 6.3 |
| Medical Director | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.4
11% better than Louisiana averageLouisiana average: 11.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.3
10% better than Louisiana averageLouisiana average: 20.4
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
20.0%
In line with Louisiana averageLouisiana average: 20.5%
Percent of long-stay residents whose ability to move independently worsened
21.8%
7% better than Louisiana averageLouisiana average: 23.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
13.1%
23% better than Louisiana averageLouisiana average: 17.1%
Percent of long-stay residents experiencing one or more falls with major injury
2.9%
16% better than Louisiana averageLouisiana average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
6.6%
In line with Louisiana averageLouisiana average: 6.4%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Louisiana averageLouisiana average: 2.7%
Percent of long-stay residents who lose too much weight
0.9%
82% better than Louisiana averageLouisiana average: 5.1%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Louisiana averageLouisiana average: 1.6%
Percent of long-stay residents who received an antipsychotic medication
13.8%
33% better than Louisiana averageLouisiana average: 20.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
9% better than Louisiana averageLouisiana average: 91.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Louisiana averageLouisiana average: 94.9%
Number of hospitalizations per 1,000 long-stay resident days.
2.41
8% better than Louisiana averageLouisiana average: 2.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.73
35% worse than Louisiana averageLouisiana average: 2.77
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
21% better than Louisiana averageLouisiana average: 82.5%
Percent of short-stay residents who newly received an antipsychotic medication
2.6%
16% better than Louisiana averageLouisiana average: 3.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
27% better than Louisiana averageLouisiana average: 76.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.6%
40% better than Louisiana averageLouisiana average: 27.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.4%
In line with Louisiana averageLouisiana average: 14.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Louisiana averageLouisiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
44.4%
17% worse than Louisiana averageLouisiana average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
50.8%
In line with Louisiana averageLouisiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
42% of new residents, usually for short-term rehab.
51% of new residents, often for short stays.
7% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
69Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Encore Healthcare and Rehabilitation Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #154 / 186Payroll — State benchmarkedThis home is ranked 154th out of 186 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
6.3 miles from city center
Estimated distance in miles from Crowley's city center to The Encore Healthcare and Rehabilitation Center's address, calculated via Google Maps.
Add your location
The Encore Healthcare and Rehabilitation Center is located in CROWLEY, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
The information below is reported by the Louisiana Department of Health, Health Standards Section.
| The Gardens Assisted Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Lake Charles | 60
Facility
60
LA AVG
113
Rank
#229 / 262 | - | - | 4.81
Facility
4.81
LA AVG
4.14
Rank
#18 / 182 | -66% | +16% | $0
Facility
$0
LA AVG
$107.9k
Rank
#104 / 187 | 16
Facility
16
LA AVG
25.7
Rank
#42 / 187 | 2.7
Facility
2.7
LA AVG
3.9
Rank
#28 / 187 | 1 | 42 | A+ |
14
Facility
14
LA AVG
37
Rank
#302 / 368 | Justin Wilcoxon | $6.8M
Facility
$6.8M
LA AVG
$9.6M
Rank
#148 / 186 | $4.4M
Facility
$4.4M
LA AVG
$3.9M
Rank
#111 / 186 | 63.9%
Facility
63.9%
LA AVG
42%
Rank
#34 / 186 | 195636 | ||||
| Landmark South Nursing and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Baton Rouge (Saint George) | 144
Facility
144
LA AVG
113
Rank
#63 / 262 | - | - | 3.87
Facility
3.87
LA AVG
4.14
Rank
#91 / 182 | -19% | -7% | $10.0k
Facility
$10.0k
LA AVG
$107.9k
Rank
#91 / 187 | 12
Facility
12
LA AVG
25.7
Rank
#21 / 187 | 2.4
Facility
2.4
LA AVG
3.9
Rank
#16 / 187 | 1 | 139 | A+ |
38
Facility
38
LA AVG
37
Rank
#178 / 368 | James Smith | $12.2M
Facility
$12.2M
LA AVG
$9.6M
Rank
#48 / 186 | $8.2M
Facility
$8.2M
LA AVG
$3.9M
Rank
#14 / 186 | 67.1%
Facility
67.1%
LA AVG
42%
Rank
#24 / 186 | 195480 | ||||
| The Encore Healthcare and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Crowley (Acadia Parish) | 73
Facility
73
LA AVG
113
Rank
#207 / 262 |
93.2%
Facility
93.2%
LA AVG
71.8%
Rank
#13 / 194 | +30% | 3.99
Facility
3.99
LA AVG
4.14
Rank
#76 / 182 | -47% | -4% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 187 | 21
Facility
21
LA AVG
25.7
Rank
#73 / 187 | 7.0
Facility
7.0
LA AVG
3.9
Rank
#180 / 187 | - | 69 | - |
3
Facility
3
LA AVG
37
Rank
#336 / 368 | Bonnie Quibodeaux | $9.0M
Facility
$9.0M
LA AVG
$9.6M
Rank
#109 / 186 | $3.3M
Facility
$3.3M
LA AVG
$3.9M
Rank
#154 / 186 | 37.1%
Facility
37.1%
LA AVG
42%
Rank
#157 / 186 | 195426 | ||||
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Monroe (Lamkin) | 113
Facility
113
LA AVG
113
Rank
#133 / 262 | - | - | 3.73
Facility
3.73
LA AVG
4.14
Rank
#115 / 182 | -64% | -10% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 187 | 28
Facility
28
LA AVG
25.7
Rank
#124 / 187 | 5.6
Facility
5.6
LA AVG
3.9
Rank
#162 / 187 | - | 70 | A+ |
22
Facility
22
LA AVG
37
Rank
#264 / 368 | Dcz Healthcare Investments, LLC | $6.4M
Facility
$6.4M
LA AVG
$9.6M
Rank
#153 / 186 | $4.3M
Facility
$4.3M
LA AVG
$3.9M
Rank
#115 / 186 | 67.1%
Facility
67.1%
LA AVG
42%
Rank
#24 / 186 | 195492 | ||||
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bossier City | 155
Facility
155
LA AVG
113
Rank
#38 / 262 |
74.7%
Facility
74.7%
LA AVG
71.8%
Rank
#88 / 194 | +4% | 2.44
Facility
2.44
LA AVG
4.14
Rank
#180 / 182 | -34% | -41% | $186.3k
Facility
$186.3k
LA AVG
$107.9k
Rank
#169 / 187 | 21
Facility
21
LA AVG
25.7
Rank
#73 / 187 | 2.6
Facility
2.6
LA AVG
3.9
Rank
#26 / 187 | 6 | 123 | A+ |
67
Facility
67
LA AVG
37
Rank
#42 / 368 | James Almond | $13.6M
Facility
$13.6M
LA AVG
$9.6M
Rank
#36 / 186 | $4.4M
Facility
$4.4M
LA AVG
$3.9M
Rank
#107 / 186 | 32.2%
Facility
32.2%
LA AVG
42%
Rank
#177 / 186 | 195594 |
The Encore Healthcare and Rehabilitation Center is in the Acadia Parish neighborhood of CROWLEY.
The legal owner and operator of The Encore Healthcare and Rehabilitation Center is Arkansas Elder Outreach Of Little Rock, Inc..
The Encore Healthcare and Rehabilitation Center has a walk score of 3. Car-dependent. Most errands require a car, with limited nearby walkable options.
The Encore Healthcare and Rehabilitation Center's occupancy is 93%.
The Encore Healthcare and Rehabilitation Center received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
The Encore Healthcare and Rehabilitation Center has 73 beds.
Yes — there are 13 photos of The Encore Healthcare and Rehabilitation Center in the photo gallery on this page.
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