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Pleasant Lake Villa
Nursing Home, Assisted Living, Hospice Care, Memory Care, Respite Care & Skilled Nursing · Parma, OH
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Pleasant Lake Villa

Pleasant Lake Villa

Nursing Home, Assisted Living, Hospice Care, Memory Care, Respite Care & Skilled Nursing · Parma, OH
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
7260 Ridge Road, Parma, OH 44129 View map Calculator: See prices in your area
Pleasant Lake Villa accepts Medicare, Medicaid, and private pay.
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Pleasant Lake Villa accepts Medicare, Medicaid, and private pay.

Overview of Pleasant Lake Villa

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Located on Ridge Road in Parma, Ohio, Pleasant Lake Villa is a skilled nursing home serving the Cleveland area. The 66-bed community has full occupancy. It specializes in short-term rehabilitation and post-acute recovery.

Residents stay an average of 92 days, because the home is focused on helping people recover after they have been hospitalized or had surgery. It also serves people who need longer-term care. Medicare, Medicaid, and private pay are accepted, providing families with multiple options for covering the costs of care.

Nurse staffing averages 3 hours and 12 minutes per resident each day. This includes 30 minutes of registered nurse care, 2 hours and 6 minutes of nurse aide support, and 30 minutes of licensed practical or vocational nurse care. The staffing structure supports round-the-clock care and regular clinical oversight.

Rehabilitation is the facility’s primary clinical focus. Physical, occupational, and speech therapy are available up to seven days a week. On-site cardiology and pulmonary specialists support residents with more complex medical needs. Advanced respiratory therapy is also available daily. A certified wound care nurse provides specialized wound treatment, and full-time nurse practitioners oversee medical care and coordination.

The facility has a secure, activity-based memory care unit for residents with cognitive decline. Respite care is available to families who need temporary support. Private suites are available in the short-term rehabilitation unit, giving residents a comfortable space between therapy sessions.

Dining services accommodate a variety of dietary needs. A private dining room is available for family gatherings. Residents and visitors have access to complimentary Wi-Fi, along with lounges and activity spaces throughout the community.

Having served the area for 48 years, Pleasant Lake Villa has a long history in the Parma community. The location is in a car-dependent area, so most visits and errands require a vehicle.

Facility Direct Line (440) 842-2273
Facility Direct Line (440) 842-2273
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 25.7% Above OH avg. ▲ 25.7% Above OH avg.OH average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 42.8% Above OH avg. ▲ 42.8% Above OH avg.OH average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 18.1% Below OH avg. ▼ 18.1% Below OH avg.OH average: 2.4Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▼ 8.2% Below OH avg. ▼ 8.2% Below OH avg.OH average: 4.4Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Ohio averages

Rank #83 / 175Nurse hours — State benchmarkedThis home is ranked 83rd out of 175 homes we track in Ohio for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Ohio average, with a ranking across 175 Ohio facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 83rd out of 175 homes we track in Ohio for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

3h 26m

3% below state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
28m
−27% State avg: 38m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 2m
+6% State avg: 58m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
1h 56m
−9% State avg: 2h 8m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
2h 55m
−11% State avg: 3h 17m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
2m
−33% State avg: 3m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
23m
−9% State avg: 25m per day · National avg: 28m per day

5 of 6 metrics below state avg

Standout metric: LPN / LVN is +6% above Ohio average

By The Numbers

Community insights.

Bed count Info A moderately sized community that may balance personal attention with shared amenities and social activities. 66 Rank #166 / 307Bed count — State benchmarkedThis home is ranked 166th out of 307 homes we track in Ohio for bed count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
48 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #563 / 675Walk Score — State benchmarkedThis home is ranked 563rd out of 675 homes we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
18 / 100
Occupancy rate Info Occupancy higher than 95% suggests steady demand, but availability may be limited.
100% This home is often near full
Higher than the Ohio average: 78.7%
Occupied beds
66 / 66
Residents per day Info The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
189
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
92 days
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
C- Not Accredited
How BBB ratings work

About this community

License Details

Facility TypeResidential Care Facility
StatusActive
CountyCuyahoga
CMS Certification Number365706

Ownership & Operating Entity

Pleasant Lake Villa is administered by James J.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of NursingSharon Santoli

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Additional Services

1 service
Short-Term Rehabilitation

Contact Information

Fax(440) 842-5809

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Internet Access
Activities
Dining
Wi-Fi
Short-Term Rehabilitation Unit With Private Suites

Contact Pleasant Lake Villa

Inspection History

In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. OH average 0 Worse No metrics in this bucket. 1 Better Metrics better than Ohio average:
• Total citations (57% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityOH Averagevs. OH Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 37 This facility has 57% fewer total citations than a typical Ohio nursing home (3 vs. OH avg 7).↓ 57% better
Show Inspection Reports

Resident satisfaction survey results

Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.

Average score

83 / 100

Ohio average: 80 / 100

2022 – 2023 Period

Care and services

88 / 100

Ohio average: 64 / 100

Environment

90 / 100

Ohio average: 95 / 100

Moving in

92 / 100

Ohio average: 92 / 100

Facility culture

71 / 100

Ohio average: 86 / 100

Caregivers

88 / 100

Ohio average: 78 / 100

Spending time

79 / 100

Ohio average: 71 / 100

Meals and dining

73 / 100

Ohio average: 73 / 100

The structured, in-person survey instrument was developed by Scripps Gerontology Center at Miami University of Ohio and Vital Research.

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2019 · 7 years of data
Total health inspections 7

State average 6.7

Last Health inspection on Mar 2025

Total health citations
20 Rank #52 / 178Health citations — State benchmarkedThis home is ranked 52nd out of 178 homes we track in Ohio for health citations. Shows this facility's total health deficiency citations benchmarked to the Ohio State average, with a ranking across all 178 OH facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 30.9

Citations per inspection
2.86 Rank #33 / 178Citations per inspection — State benchmarkedThis home is ranked 33rd out of 178 homes we track in Ohio for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Ohio mean across 178 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 4.59

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

12 of 20 citations resulted from standard inspections; and 8 of 20 resulted from complaint investigations.

Breakdown of citation severity (last 7 years)
Critical health citations
0
100% better than State average

State average: 0.3

Serious health citations
1
11% worse than State average

State average: 0.9

0 critical citations State average: 0.3
1 serious citation State average: 0.9
18 moderate citations State average: 29
1 minor citation State average: 0.7
Citations history (last 7 years)
Infection Control moderate citation Mar 03, 2025
Corrected
Quality of Care moderate citation Sep 13, 2024
Corrected
Pharmacy moderate citation Jun 06, 2024
Corrected
Quality of Care moderate citation Jun 06, 2024
Corrected

Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 263
Employees 256
Contractors 7
Staff to resident ratio 1.45 : 1
29% fewer staff per resident than Ohio average
Ohio average ratio: 2.04 : 1 Ohio average ratio: 2.04 : 1See full Ohio ranking
Avg staff/day 97
Average shift 7.9 hours
0% compared with Ohio average
Ohio average: 8.1 hours Ohio average shift: 8.1 hoursSee full Ohio ranking
Total staff hours (quarter) 70,786

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 23 total: 22 full-time employees and 1 contractor. 23
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.7 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 55 LPN Staff are full-time employees. No contractors work on this role. 55
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.8 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 110 CNA Staff are full-time employees. No contractors work on this role. 110
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

1.5%

1,055 contractor hours this quarter

Clinical Nurse Specialist: 6 Registered Nurse: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant110011033,22192100%8
Licensed Practical Nurse5505516,09192100%8.8
Registered Nurse221236,18992100%7.7
RN Director of Nursing6062,0107177%8
Other Dietary Services Staff4041,98792100%8.2
Clinical Nurse Specialist2681,5737885%5.6
Dental Services Staff150151,5556571%9.1
Speech Language Pathologist7071,2527986%6.5
Physical Therapy Aide8081,07092100%6.4
Physical Therapy Assistant4041,0107582%7.3
Nurse Aide in Training5059387784%7.7
Respiratory Therapy Technician4045296874%5.6
Nurse Practitioner1014966267%8
Administrator1014806065%8
Qualified Social Worker1014416267%7.1
Occupational Therapy Aide1014405560%8
Dietitian1014405560%8
Qualified Activities Professional3033905560%6.8
Mental Health Service Worker2023504852%7
Medication Aide/Technician4043275054%6.2
110 Certified Nursing Assistant
% of Days 100%
55 Licensed Practical Nurse
% of Days 100%
23 Registered Nurse
% of Days 100%
6 RN Director of Nursing
% of Days 77%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.7
15% worse than Ohio average

Ohio average: 5.8

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 17.0
34% worse than Ohio average

Ohio average: 12.7

Long-stay resident measures
Significantly above average Ohio avg: 4.7 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 9.8%
43% worse than Ohio average

Ohio average: 6.8%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 12.9%
45% worse than Ohio average

Ohio average: 8.9%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 28.4%
29% worse than Ohio average

Ohio average: 22.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 0.8%
75% better than Ohio average

Ohio average: 3.4%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.9%
26% worse than Ohio average

Ohio average: 3.9%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.4%
148% worse than Ohio average

Ohio average: 0.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 5.1%
18% better than Ohio average

Ohio average: 6.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 28.9%
20% worse than Ohio average

Ohio average: 24.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 3.0%
64% better than Ohio average

Ohio average: 8.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 88.2%
In line with Ohio average

Ohio average: 92.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 87.4%
7% worse than Ohio average

Ohio average: 94.5%

Short-stay resident measures
Average Ohio avg: 2.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 87.8%
12% better than Ohio average

Ohio average: 78.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.3%
80% better than Ohio average

Ohio average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 78.4%
In line with Ohio average

Ohio average: 75.6%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 27.9%
11% worse than Ohio average

Ohio average: 25.1%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 9.3%
26% better than Ohio average

Ohio average: 12.5%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Ohio average

Ohio average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 53.3%
In line with Ohio average

Ohio average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 53.5%
6% better than Ohio average

Ohio average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

17% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

78% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 1 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 181
Medicare
8
4.4% of residents
Medicaid
101
55.8% of residents
Private pay or other
72
39.8% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$18.7M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.4M
For-profit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$18.7M Rank #7 / 172Net patient revenue — State benchmarkedThis home is ranked 7th out of 172 homes we track in Ohio. Shows this facility's net patient revenue compared to the Ohio average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.4M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$676.3K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #6 / 172Payroll costs — State benchmarkedThis home is ranked 6th out of 172 homes we track in Ohio. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Ohio average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$10.8M 57.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #67 / 172Payroll % of net patient revenue — State benchmarkedThis home is ranked 67th out of 172 homes we track in Ohio. Shows payroll as a percentage of net patient revenue versus the Ohio average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$9.3M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$20.0M
How we calculate these figures

This home is administered by James J.

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 365706

Show certification details

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (78% of admissions), and a typical private pay stay runs around 2 - 3 months.

Admissions
664 total

Coverage residents most often arrive under.

Medicare 17%
Private pay 78%
Medicaid 6%
Discharges
718 total

Coverage residents most often leave under.

Medicare 17%
Private pay 78%
Medicaid 6%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Pleasant Lake Villa

Address 1.2 miles from city center Info Estimated distance in miles from Parma's city center to Pleasant Lake Villa's address, calculated via Google Maps.

Calculate Travel Distance to Pleasant Lake Villa

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Address

Compare Nursing Homes around the area

Info below is compiled from CMS reports & the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. ADC (Adult Day Care): Daytime supervision, health monitoring, and social activities for seniors who live at home.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Ohio average is: 55.7% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Brookdale Westlake Village ★ ★ ★ ★ ★
NH
AL
IL
MC
SNF
Westlake
60
Facility 60
OH AVG 75
Rank #176 / 307
96.7%
Facility 96.7%
OH AVG 82.4%
Rank #5 / 136
+17%
4.23
Facility 4.23
OH AVG 3.54
Rank #25 / 175
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ +18%+19%
$0
Facility $0
OH AVG $74.0k
Rank #1 / 178
5
Facility 5
OH AVG 30.9
Rank #8 / 178
1.3
Facility 1.3
OH AVG 4.6
Rank #2 / 178
-58A+
25
Facility 25
OH AVG 42
Rank #503 / 675
Labeed Diab
$20.1MFiscal year ending 12/2023
Facility $20.1MFiscal year ending 12/2023
OH AVG $9.6M
Rank #5 / 172
$10.2MFiscal year ending 12/2023
Facility $10.2MFiscal year ending 12/2023
OH AVG $5.2M
Rank #8 / 172
50.8%Fiscal year ending 12/2023
Facility 50.8%Fiscal year ending 12/2023
OH AVG 55.7%
Rank #106 / 172
366373
Parkvue Place ★ ★ ★ ★ ★
NH
AL
IL
MC
SNF
Sandusky
87
Facility 87
OH AVG 75
Rank #110 / 307
92.0%
Facility 92.0%
OH AVG 82.4%
Rank #35 / 136
+12%
4.50
Facility 4.50
OH AVG 3.54
Rank #14 / 175
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ -41%+27%
$0
Facility $0
OH AVG $74.0k
Rank #1 / 178
20
Facility 20
OH AVG 30.9
Rank #52 / 178
4.0
Facility 4.0
OH AVG 4.6
Rank #79 / 178
-77-
86
Facility 86
OH AVG 42
Rank #8 / 675
Ken Keller
$9.0MFiscal year ending 12/2023
Facility $9.0MFiscal year ending 12/2023
OH AVG $9.6M
Rank #89 / 172
$5.9MFiscal year ending 12/2023
Facility $5.9MFiscal year ending 12/2023
OH AVG $5.2M
Rank #49 / 172
65.7%Fiscal year ending 12/2023
Facility 65.7%Fiscal year ending 12/2023
OH AVG 55.7%
Rank #28 / 172
365997
Genoa Retirement Village ★ ★ ★ ★ ★
NH
ADC
AL
IL
MC
SNF
Genoa
68
Facility 68
OH AVG 75
Rank #163 / 307
94.1%
Facility 94.1%
OH AVG 82.4%
Rank #18 / 136
+14%
3.13
Facility 3.13
OH AVG 3.54
Rank #119 / 175
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ +79%-12%
$0
Facility $0
OH AVG $74.0k
Rank #1 / 178
13
Facility 13
OH AVG 30.9
Rank #33 / 178
3.3
Facility 3.3
OH AVG 4.6
Rank #49 / 178
-64A+
17
Facility 17
OH AVG 42
Rank #570 / 675
Michelle Vernon
$11.4MFiscal year ending 12/2023
Facility $11.4MFiscal year ending 12/2023
OH AVG $9.6M
Rank #44 / 172
$5.9MFiscal year ending 12/2023
Facility $5.9MFiscal year ending 12/2023
OH AVG $5.2M
Rank #48 / 172
51.9%Fiscal year ending 12/2023
Facility 51.9%Fiscal year ending 12/2023
OH AVG 55.7%
Rank #98 / 172
365663
Elizabeth Scott Community ★ ★ ★ ★ ☆
NH
AL
MC
SNF
Maumee
60
Facility 60
OH AVG 75
Rank #176 / 307
86.7%
Facility 86.7%
OH AVG 82.4%
Rank #69 / 136
+5%
4.26
Facility 4.26
OH AVG 3.54
Rank #20 / 175
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ -64%+20%
$0
Facility $0
OH AVG $74.0k
Rank #1 / 178
9
Facility 9
OH AVG 30.9
Rank #19 / 178
2.3
Facility 2.3
OH AVG 4.6
Rank #15 / 178
-52A+-Elizabeth Scott, Inc
$6.7MFiscal year ending 12/2023
Facility $6.7MFiscal year ending 12/2023
OH AVG $9.6M
Rank #126 / 172
$3.2MFiscal year ending 12/2023
Facility $3.2MFiscal year ending 12/2023
OH AVG $5.2M
Rank #136 / 172
48%Fiscal year ending 12/2023
Facility 48%Fiscal year ending 12/2023
OH AVG 55.7%
Rank #133 / 172
366184
Pleasant Lake Villa ★ ★ ★ ★ ☆
NH
AL
HOS
MC
RC
SNF
Parma
66
Facility 66
OH AVG 75
Rank #166 / 307
--
3.43
Facility 3.43
OH AVG 3.54
Rank #83 / 175
 ★ ★ ★ ★ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ★ ☆ -6%-3%
$0
Facility $0
OH AVG $74.0k
Rank #1 / 178
20
Facility 20
OH AVG 30.9
Rank #52 / 178
2.9
Facility 2.9
OH AVG 4.6
Rank #33 / 178
1189C-
18
Facility 18
OH AVG 42
Rank #563 / 675
-
$18.7MFiscal year ending 12/2023
Facility $18.7MFiscal year ending 12/2023
OH AVG $9.6M
Rank #7 / 172
$10.8MFiscal year ending 12/2023
Facility $10.8MFiscal year ending 12/2023
OH AVG $5.2M
Rank #6 / 172
57.7%Fiscal year ending 12/2023
Facility 57.7%Fiscal year ending 12/2023
OH AVG 55.7%
Rank #67 / 172
365706
Nursing Home Explorer

Frequently Asked Questions about Pleasant Lake Villa

Who is the Director of Nursing at Pleasant Lake Villa?

Sharon Santoli is the Director of Nursing at Pleasant Lake Villa.

Is Pleasant Lake Villa in a walkable area?

Pleasant Lake Villa has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Pleasant Lake Villa?

Pleasant Lake Villa's occupancy is 100%.

How long has Pleasant Lake Villa been in business?

Pleasant Lake Villa has been operating for approximately 48 years, based on available licensing and registration records.

Are pets allowed at Pleasant Lake Villa?

No, Pleasant Lake Villa has a no-pet policy.

Does Pleasant Lake Villa operate as a for-profit or non-profit?

Pleasant Lake Villa is registered as a for-profit in OH.

Who is the administrator of Pleasant Lake Villa?

James J is the administrator of Pleasant Lake Villa.

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