Overall quality of life and resident wellbeing
The staff at Ben Atchley Veterans Home is consistently praised for their professionalism, care, and ability to form strong bonds with residents, which enhances the overall quality of care.
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Ben Atchley Tennessee State Veterans’ Home is a cozy country retreat nestled in the scenic West Knoxville. The 140-bed facility is dedicated to providing award-winning care for veterans and their families. The home boasts multiple outdoor patios with breathtaking views of the countryside, creating an atmosphere of peace and tranquility. The community takes pride in upholding honor and quality in rural West Knoxville. Living areas and recreation rooms are available for residents to enjoy. The home is also conveniently located near several Knoxville hospitals, ensuring prompt medical attention when needed.
One of the most striking features of the facility is its spotless cleanliness. The staff is always friendly and welcoming, and they organize daily events to keep residents entertained. The outdoor walking and sitting areas are lovely, and the facility’s design is both practical and functional. With field trips and scenic views, Ben Atchley Tennessee State Veterans’ Home is the perfect place for veterans to enjoy their retirement years.
The staff at Ben Atchley Veterans Home is consistently praised for their professionalism, care, and ability to form strong bonds with residents, which enhances the overall quality of care.
The facility's atmosphere is notably positive, with residents appearing happy and well-treated, contributing to a sense of community and well-being among both residents and visitors.
Offers a balance of services and community atmosphere.
Occupancy is moderate, suggesting balanced demand.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
26% of new residents, usually for short-term rehab.
64% of new residents, often for short stays.
10% of new residents, often for long-term daily care.
Ben Atchley Tennessee State Veterans‘ Home is legally operated by State of Tennessee, and administrated by Doug Ottinger.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Nursing Homes 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Nursing Homes 24/7 care needed
16.4 miles from city center
One Veterans Way, Knoxville, TN 37931
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Source: CMS Payroll-Based Journal (Q2 2025)
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 17 | 9.5 | No |
| Licensed Practical Nurse | 36 | 9.9 | Yes |
| Certified Nursing Assistant | 97 | 8.2 | Yes |
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 72 | 25 | 97 | 31,718 | 91 | 100% | 8.2 |
| Licensed Practical Nurse | 32 | 4 | 36 | 14,478 | 91 | 100% | 9.9 |
| Registered Nurse | 17 | 0 | 17 | 5,702 | 91 | 100% | 9.5 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,909 | 67 | 74% | 8.4 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,827 | 74 | 81% | 7.7 |
| Speech Language Pathologist | 0 | 2 | 2 | 900 | 67 | 74% | 7.4 |
| Physical Therapy Aide | 0 | 4 | 4 | 873 | 73 | 80% | 7.3 |
| Mental Health Service Worker | 2 | 0 | 2 | 848 | 59 | 65% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 568 | 63 | 69% | 6.9 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Dietitian | 1 | 0 | 1 | 460 | 58 | 64% | 7.9 |
| Qualified Social Worker | 0 | 1 | 1 | 460 | 65 | 71% | 7.1 |
| Physical Therapy Assistant | 0 | 1 | 1 | 284 | 35 | 38% | 8.1 |
| Medical Director | 0 | 1 | 1 | 104 | 13 | 14% | 8 |
Source: CMS Health Citations (Apr 2019 – Jan 2025)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Jan 23, 2025 | D | Abuse/Neglect | F0600 | Corrected |
| Feb 14, 2024 | D | Care Planning | F0641 | Corrected |
| Feb 14, 2024 | D | Care Planning | F0644 | Corrected |
| Apr 24, 2019 | D | Quality of Care | F0689 | Corrected |
| Apr 24, 2019 | C | Care Planning | F0657 | Corrected |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Active councils help families stay involved in care decisions and facility operations.
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Composite score based on ADL decline, walking ability decline, and incontinence
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Measures for residents who stay 100 days or less (typically rehabilitation patients).
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