5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Serving Benton, Arkansas, for 21 years, Heartland Rehabilitation and Care Center is a skilled nursing home operated by Saline SNF Operations, LLC under owner John Strother and administered by Michael Tindell. The facility accepts Medicare, Medicaid, and private pay.
The home has 119 beds, with 61% occupancy. Residents stay an average of 138 days. The resident population includes people receiving post-acute rehabilitation as well as those needing longer-term nursing care.
Short-term rehab, rehabilitation services, and respite care are available. The facility has a doctor on staff and provides 24-hour nursing support. An Enhanced Care Unit serves residents with specialized needs. Residents receive an average of 4 hours and 34 minutes of nursing care each day, with registered nurses providing 1 hour and 22 minutes, nurse aides contributing 2 hours and 51 minutes, and licensed practical nurses providing 17 minutes of care.
The facility is located along Interstate 30 in Benton. The neighborhood’s Walk Score is 0, so the area is car-dependent. Most daily errands require a vehicle. Visiting family members should drive.
State inspections have produced mixed findings over time. One inspection found no health deficiencies and no substantiated complaints. A later inspection identified concerns involving facility operations and resident care procedures, including maintenance, transfer practices, food storage, and care coordination. A more recent inspection identified a single issue involving food safety staff practices during meal preparation. The facility responded to those findings and continues addressing operational standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 83rd out of 184 homes in Arkansas for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 22m per day | ▲ 243% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 17m per day | ▼ 70% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 51m per day | ▲ 5% State avg: 2h 43m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 40m per day | ▲ 5% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 100% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 52m per day | ▲ 224% State avg: 16m per day · National avg: 28m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Heartland Rehabilitation and Care Center is legally operated by Saline SNF Operations, LLC, and administered by Michael Tindell.
Key information about the people who lead and staff this community.
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 11 | 21 | This facility has 48% fewer total deficiencies than a typical Arkansas nursing home (11 vs. AR avg 21).↓ 48% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
State average 4.2
Last Health inspection on May 2024
State average 21.8
State average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 4 citations resulted from standard inspections.
100% better than State averageState average: 0.4
100% better than State averageState average: 0.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
136% more staff per resident than Arkansas average
8% better than Arkansas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 9 RN Staff are full-time employees. No contractors work on this role.
9
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.7 hoursAssists with medical care and medications.
All 19 LPN Staff are full-time employees. No contractors work on this role.
19
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10 hoursHelps with daily care and mobility.
All 49 CNA Staff are full-time employees. No contractors work on this role.
49
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,477 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 49 | 0 | 49 | 14,733 | 92 | 100% | 8.4 |
| Licensed Practical Nurse | 19 | 0 | 19 | 5,860 | 92 | 100% | 10 |
| Nurse Aide in Training | 8 | 0 | 8 | 2,447 | 91 | 99% | 8.6 |
| Medication Aide/Technician | 6 | 0 | 6 | 1,817 | 91 | 99% | 9.7 |
| Clinical Nurse Specialist | 4 | 3 | 7 | 1,303 | 91 | 99% | 8.5 |
| RN Director of Nursing | 4 | 0 | 4 | 1,030 | 66 | 72% | 7.2 |
| Other Dietary Services Staff | 2 | 0 | 2 | 620 | 68 | 74% | 7.5 |
| Nurse Practitioner | 3 | 0 | 3 | 584 | 67 | 73% | 7.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 567 | 67 | 73% | 8.5 |
| Administrator | 1 | 0 | 1 | 392 | 49 | 53% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 377 | 67 | 73% | 5.6 |
| Physical Therapy Assistant | 0 | 1 | 1 | 359 | 65 | 71% | 5.5 |
| Registered Nurse | 9 | 0 | 9 | 342 | 36 | 39% | 6.7 |
| Qualified Social Worker | 0 | 4 | 4 | 212 | 51 | 55% | 3.9 |
| Medical Director | 0 | 1 | 1 | 38 | 7 | 8% | 5.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 10 | 3 | 3% | 3.4 |
| Occupational Therapy Aide | 0 | 1 | 1 | 9 | 3 | 3% | 2.8 |
| Physical Therapy Aide | 0 | 1 | 1 | 6 | 2 | 2% | 3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.4
62% worse than Arkansas averageArkansas average: 7.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.0
73% worse than Arkansas averageArkansas average: 13.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
23.2%
102% worse than Arkansas averageArkansas average: 11.5%
Percent of long-stay residents whose ability to move independently worsened
17.2%
29% worse than Arkansas averageArkansas average: 13.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.5%
89% worse than Arkansas averageArkansas average: 15.1%
Percent of long-stay residents experiencing one or more falls with major injury
8.4%
114% worse than Arkansas averageArkansas average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
8.9%
87% worse than Arkansas averageArkansas average: 4.7%
Percent of long-stay residents with a urinary tract infection
4.2%
226% worse than Arkansas averageArkansas average: 1.3%
Percent of long-stay residents who lose too much weight
4.4%
12% better than Arkansas averageArkansas average: 5.0%
Percent of long-stay residents who have depressive symptoms
5.0%
220% worse than Arkansas averageArkansas average: 1.5%
Percent of long-stay residents who received an antipsychotic medication
3.4%
68% better than Arkansas averageArkansas average: 10.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
6% better than Arkansas averageArkansas average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Arkansas averageArkansas average: 96.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.59
19% better than Arkansas averageArkansas average: 1.97
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.33
7% worse than Arkansas averageArkansas average: 2.18
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.2%
18% better than Arkansas averageArkansas average: 80.9%
Percent of short-stay residents who newly received an antipsychotic medication
1.3%
16% better than Arkansas averageArkansas average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.5%
13% better than Arkansas averageArkansas average: 77.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.9%
7% worse than Arkansas averageArkansas average: 25.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.1%
34% better than Arkansas averageArkansas average: 13.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arkansas averageArkansas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
60.9%
13% better than Arkansas averageArkansas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
55.1%
9% better than Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
30% of new residents, usually for short-term rehab.
64% of new residents, often for short stays.
5% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
32Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Heartland Rehabilitation and Care Center from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #55 / 184Payroll — State benchmarkedThis home is ranked 55th out of 184 homes in Arkansas for payroll. Shows total annual staff payroll benchmarked to the Arkansas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #24 / 184Payroll % — State benchmarkedThis home is ranked 24th out of 184 homes in Arkansas for payroll %. Shows payroll as a percentage of revenue versus the Arkansas average. Well-run Arkansas facilities typically land around 48–61% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (64% of admissions), and a typical private pay stay runs around 2 - 3 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
5.5 miles from city center
Estimated distance in miles from Benton's city center to Heartland Rehabilitation and Care Center's address, calculated via Google Maps.
Add your location
Info below is compiled from CMS reports & the AR Dept. of Human Services (DHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Hillcrest Home | NH SNF | Harrison | 110
Facility
110
AR AVG
84
Rank
#90 / 329 |
79.1%
Facility
79.1%
AR AVG
65.7
Rank
#49 / 165 | +20% | 5.97
Facility
5.97
AR AVG
4.67
Rank
#16 / 184 | +72% | +28% | $0
Facility
$0
AR AVG
$27.3k
Rank
#1 / 189 | 7
Facility
7
AR AVG
21.8
Rank
#6 / 188 | 1.8
Facility
1.8
AR AVG
5.3
Rank
#3 / 188 | - | 87 | - |
24
Facility
24
AR AVG
34
Rank
#266 / 416 | Miss Ion Interests Committee Inc | $11.9MFiscal year ending 06/2024
Facility
$11.9MFiscal year ending 06/2024
AR AVG
$9.4M
Rank
#32 / 184 | $7.7MFiscal year ending 06/2024
Facility
$7.7MFiscal year ending 06/2024
AR AVG
$3.4M
Rank
#4 / 184 | 65.2%Fiscal year ending 06/2024
Facility
65.2%Fiscal year ending 06/2024
AR AVG
37.9%
Rank
#18 / 184 | 45441 | ||||
| Legacy Heights Nursing Home | NH RC SNF | Russellville (West 12Th Street) | 107
Facility
107
AR AVG
84
Rank
#104 / 329 |
76.6%
Facility
76.6%
AR AVG
65.7
Rank
#58 / 165 | +17% | 6.10
Facility
6.10
AR AVG
4.67
Rank
#11 / 184 | -52% | +31% | $0
Facility
$0
AR AVG
$27.3k
Rank
#1 / 189 | 17
Facility
17
AR AVG
21.8
Rank
#59 / 188 | 4.3
Facility
4.3
AR AVG
5.3
Rank
#58 / 188 | - | 82 | A+ |
24
Facility
24
AR AVG
34
Rank
#266 / 416 | Ginger Dixon | $9.5MFiscal year ending 12/2023
Facility
$9.5MFiscal year ending 12/2023
AR AVG
$9.4M
Rank
#75 / 184 | $4.6MFiscal year ending 12/2023
Facility
$4.6MFiscal year ending 12/2023
AR AVG
$3.4M
Rank
#62 / 184 | 48.4%Fiscal year ending 12/2023
Facility
48.4%Fiscal year ending 12/2023
AR AVG
37.9%
Rank
#59 / 184 | 45410 | ||||
| Shiloh Health and Rehab | NH RC SNF | Springdale (Bethel Heights) | 140
Facility
140
AR AVG
84
Rank
#18 / 329 |
49.3%
Facility
49.3%
AR AVG
65.7
Rank
#135 / 165 | -25% | 4.23
Facility
4.23
AR AVG
4.67
Rank
#144 / 184 | -60% | -9% | $0
Facility
$0
AR AVG
$27.3k
Rank
#1 / 189 | 14
Facility
14
AR AVG
21.8
Rank
#37 / 188 | 4.7
Facility
4.7
AR AVG
5.3
Rank
#76 / 188 | - | 69 | - |
23
Facility
23
AR AVG
34
Rank
#271 / 416 | Denny Ledford | $7.6MFiscal year ending 12/2023
Facility
$7.6MFiscal year ending 12/2023
AR AVG
$9.4M
Rank
#116 / 184 | $4.0MFiscal year ending 12/2023
Facility
$4.0MFiscal year ending 12/2023
AR AVG
$3.4M
Rank
#95 / 184 | 52.1%Fiscal year ending 12/2023
Facility
52.1%Fiscal year ending 12/2023
AR AVG
37.9%
Rank
#40 / 184 | 45427 | ||||
| Wood-Lawn Heights | NH AL IL PC SNF | Batesville (College Heights Addition) | 159
Facility
159
AR AVG
84
Rank
#6 / 329 |
64.8%
Facility
64.8%
AR AVG
65.7
Rank
#95 / 165 | -1% | 4.66
Facility
4.66
AR AVG
4.67
Rank
#73 / 184 | +72% | 0% | $12.7k
Facility
$12.7k
AR AVG
$27.3k
Rank
#154 / 189 | 13
Facility
13
AR AVG
21.8
Rank
#33 / 188 | 4.3
Facility
4.3
AR AVG
5.3
Rank
#58 / 188 | 2 | 103 | - |
34
Facility
34
AR AVG
34
Rank
#202 / 416 | Laurie Herron | $12.7MFiscal year ending 06/2024
Facility
$12.7MFiscal year ending 06/2024
AR AVG
$9.4M
Rank
#35 / 184 | $6.2MFiscal year ending 06/2024
Facility
$6.2MFiscal year ending 06/2024
AR AVG
$3.4M
Rank
#31 / 184 | 49%Fiscal year ending 06/2024
Facility
49%Fiscal year ending 06/2024
AR AVG
37.9%
Rank
#74 / 184 | 45317 | ||||
| Heartland Rehabilitation and Care Center | NH RC SNF | Benton | 119
Facility
119
AR AVG
84
Rank
#73 / 329 | - | - | 4.57
Facility
4.57
AR AVG
4.67
Rank
#83 / 184 | +38% | -2% | $0
Facility
$0
AR AVG
$27.3k
Rank
#1 / 189 | 4
Facility
4
AR AVG
21.8
Rank
#1 / 188 | 1.3
Facility
1.3
AR AVG
5.3
Rank
#1 / 188 | - | 34 | - |
0
Facility
0
AR AVG
34
Rank
#402 / 416 | John Strother | $8.5MFiscal year ending 12/2023
Facility
$8.5MFiscal year ending 12/2023
AR AVG
$9.4M
Rank
#107 / 184 | $4.6MFiscal year ending 12/2023
Facility
$4.6MFiscal year ending 12/2023
AR AVG
$3.4M
Rank
#55 / 184 | 54.2%Fiscal year ending 12/2023
Facility
54.2%Fiscal year ending 12/2023
AR AVG
37.9%
Rank
#24 / 184 | 45199 |
Heartland Rehabilitation and Care Center is legally operated by Saline SNF Operations, LLC, and administered by Michael Tindell.
Heartland Rehabilitation and Care Center's occupancy is 60.7%.
Heartland Rehabilitation and Care Center has been operating for approximately 22 years, based on available licensing and registration records.
No, Heartland Rehabilitation and Care Center has a no-pet policy.
Heartland Rehabilitation and Care Center is a government-operated nursing facility in AR.
Michael Tindell is the administrator of Heartland Rehabilitation and Care Center.
Heartland Rehabilitation and Care Center has 119 beds.
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