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The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 39th out of 275 homes in Indiana.May offer a more intimate, personalized care environment.
Most residents typically stay for a few weeks or months before returning home or moving on.
51% of new residents, usually for short-term rehab.
25% of new residents, often for short stays.
24% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
24% lower than Indiana average
Indiana average: 68%
Willows of New Castle is legally operated by Henry County Memorial Hospital, and administrated by Deanna Hickman.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
18 total visits · Indiana avg: 19
Ranked 184th of 388 in Indiana
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Indiana average: 5 complaints
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Indiana average: 34 citations
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Indiana average: 36 deficiencies
The most recent inspection on June 6, 2025, found the facility generally in compliance with Medicare/Medicaid participation and Life Safety Code requirements, with one deficiency related to HVAC system compliance under an approved annual waiver. Earlier inspections showed a pattern of Life Safety Code deficiencies involving egress obstructions, door functionality, fire safety equipment maintenance, and HVAC system issues, as well as care-related deficiencies including resident dignity, bathing, dental care, infection control, and documentation. Complaint investigations were mostly unsubstantiated, except for one in January 2025 that identified deficiencies in infection control and treatment of residents with infections. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s recent inspections suggest some improvement in Life Safety Code compliance, though care and safety issues have recurred over time.
Indiana average 6
Last Health inspection on Jul 2025
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
16 of 20 citations resulted from standard inspections; 3 of 20 resulted from complaint investigations; and 1 of 20 came from combined inspections (standard and complaint).
0
100% better than Indiana average
Indiana average: 0.2
1
67% worse than Indiana average
Indiana average: 0.6
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 28, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 14, 2025
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 14, 2025
Corrected
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Mar 14, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
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| Adams Woodcrest |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Decatur | 143 | 67.1% | -3% | 3.69 | -10% | +7% | 0 | 2 | 2.0 | 0 | 108 | - | - | Adams County Memorial Hospital | $12.2M | $5.6M | 46.1% | 155747 | ||||
| Adams Heritage |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Monroeville | 61 | 60.7% | -13% | 4.12 | +29% | +20% | 0 | 2 | 1.0 | 0 | 39 | A+ | - | Adams County Memorial Hospital | $5.1M | $2.5M | 49.1% | 155729 | ||||
| Willows of New Castle |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
New Castle | 95 | 61.1% | -12% | 4.20 | +56% | +22% | 0 | 20 | 4.0 | 1 | 51 | A+ | - | Henry County Memorial Hospital | $5.6M | $3.1M | 55.3% | 155089 | ||||
| Addison Pointe Health & Rehabilitation Center |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Chesterton | 100 | 93.0% | +34% | 3.16 | -5% | -8% | 1 | 27 | 4.5 | 1 | 93 | - | - | Dobben, Steven | $15.2M | $5.3M | 34.8% | 155805 | ||||
| Albany Health Care & Rehabilitation Center |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Albany | 102 | 75.5% | +9% | 3.51 | +4% | +2% | 0 | 19 | 3.2 | 1 | 77 | - | - | Troxwell, Melanie | $12.3M | $4.3M | 35% | 155432 |
675.4 miles from city center
Estimated distance in miles from NEW CASTLE's city center to Willows of New Castle's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
2865285% better than Indiana average
Indiana average ratio: 0.00:1
16% worse than Indiana average
Indiana average: 7.7 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
This role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
This role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.2 hours
No contractors work on this role.
Total hours from contractors
1,926 contractor hours this quarter
| Certified Nursing Assistant | 49 | 0 | 49 | 10,793 | 91 | 100% | 6.2 |
| Licensed Practical Nurse | 13 | 30 | 43 | 5,536 | 91 | 100% | 7.7 |
| Registered Nurse | 7 | 15 | 22 | 1,618 | 88 | 97% | 7.2 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,330 | 90 | 99% | 6.9 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,281 | 82 | 90% | 8.2 |
| Clinical Nurse Specialist | 2 | 2 | 4 | 759 | 71 | 78% | 6.6 |
| Nurse Practitioner | 1 | 1 | 2 | 758 | 87 | 96% | 8.7 |
| Administrator | 2 | 0 | 2 | 672 | 64 | 70% | 8 |
| Physical Therapy Aide | 4 | 0 | 4 | 585 | 71 | 78% | 4.6 |
| Speech Language Pathologist | 4 | 0 | 4 | 506 | 68 | 75% | 4.1 |
| Physical Therapy Assistant | 3 | 0 | 3 | 305 | 67 | 74% | 4.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 286 | 60 | 66% | 4.8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 265 | 61 | 67% | 4.3 |
| Occupational Therapy Aide | 0 | 1 | 1 | 91 | 28 | 31% | 3.2 |
| Qualified Social Worker | 1 | 0 | 1 | 71 | 26 | 29% | 2.7 |
| RN Director of Nursing | 1 | 0 | 1 | 61 | 15 | 16% | 4.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 6 | 7% | 4 |
| Dental Services Staff | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
52
Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.1
89% worse than Indiana average
Indiana average: 8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.6
85% worse than Indiana average
Indiana average: 17.1
Percent of long-stay residents whose need for help with daily activities has increased
32.7%
171% worse than Indiana average
Indiana average: 12.0%
Percent of long-stay residents whose ability to move independently worsened
36.0%
151% worse than Indiana average
Indiana average: 14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.1%
6% worse than Indiana average
Indiana average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
86% better than Indiana average
Indiana average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
1.9%
57% better than Indiana average
Indiana average: 4.4%
Percent of long-stay residents with a urinary tract infection
3.4%
177% worse than Indiana average
Indiana average: 1.2%
Percent of long-stay residents who lose too much weight
4.5%
20% better than Indiana average
Indiana average: 5.7%
Percent of long-stay residents who have depressive symptoms
13.1%
46% better than Indiana average
Indiana average: 24.1%
Percent of long-stay residents who received an antipsychotic medication
17.0%
36% worse than Indiana average
Indiana average: 12.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
In line with Indiana average
Indiana average: 93.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
In line with Indiana average
Indiana average: 95.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
10% better than Indiana average
Indiana average: 81.7%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
17% better than Indiana average
Indiana average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.3%
13% better than Indiana average
Indiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Historical financial and operational data for Willows of New Castle based on CMS SNF Cost Reports.
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