Willows of New Castle

Nursing Home & Skilled Nursing · New Castle, IN

CMS overall rating

1023 N 20Th St, New Castle, IN 47362 View map

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Willows of New Castle accepts Medicare, Medicaid, and private pay.

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Willows of New Castle accepts Medicare, Medicaid, and private pay.

Overview of Willows of New Castle

Willows of New Castle is a skilled nursing facility located at 1023 N 20th St in New Castle, Henry County, Indiana. The community is operated by Henry County Memorial Hospital and administered by Deanna Hickman. Medicare, Medicaid, and private pay are accepted, giving families several options for arranging both short-term and ongoing care.

The recently opened 95-bed community has an occupancy rate of 52%. Residents include those receiving short-term rehabilitation and those requiring continuing nursing care. The facility was opened as part of the hospital’s expansion into inpatient rehabilitation services. Its mix of residents reflects both rehabilitation and longer-term care needs.

Rehabilitation is a primary focus of the community. Therapy services and dedicated short-term rehabilitation programs are available for residents recovering from surgery, hospitalization, injury, and other health events. Respite care is also offered to families who need temporary support while a primary caregiver is away.

Daily operations benefit from the resources and support of the hospital system that oversees the community. New Castle’s location has a Walk Score of 70, so it’s in a very walkable area. Family members can easily access nearby services and walk around the neighborhood.

State inspections conducted by the Indiana Department of Health have reviewed areas such as facility infrastructure, operational consistency, care documentation, and Life Safety Code compliance. These topics are often examined in newly opened facilities as procedures and systems become established. Recent reviews have focused on ensuring those standards are maintained.

Facility Direct Line (765) 529-9694 info.greensburg@willowshealthcare.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

4h 12m per day

vs avg

2 of 6 metrics below state avg

Standout metric LPN / LVN is +42% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	30m per day	▼ 25% State avg: 40m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 5m per day	▲ 42% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 18m per day	■ Avg State avg: 2h 16m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 16m per day	■ Avg State avg: 3h 14m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	3m per day	▼ 19% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	27m per day	■ Avg State avg: 27m per day · National avg: 28m per day

Capacity and availability

150 days

95-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 70 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

52%

Lower than the Indiana average: 68.1%

Occupied beds

49 / 95

Average occupied beds in Indiana homes 70 beds

Facility TypeNursing Home / Skilled Nursing Facility / Nursing Facility Dually Certified

StatusActive

IssuanceJanuary 1, 2025

ExpirationDecember 31, 2026

License Number25-000035-1

CMS Certification Number155089

Willows of New Castle is legally operated by Henry County Memorial Hospital, and administered by Deanna Hickman.

Profit StatusGovernment

SNF/NF (Combined)

95 units

Total beds

95 units

Staffing

Key information about the people who lead and staff this community.

Medical DirectorWylie McGlothlin

Director of NursingAshley Thompson

Rehabilitation Services

Respite Care

Short-Term Rehab

Fax(765) 529-8816

Since 2022 · 4 years of data 80 deficiencies 2 complaints 18 inspections

Inspection Score

5 points below the Indiana average for assisted living residences (83/100)

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Indiana state average

Overall vs. IN average

Latest Inspection July 28, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IN Average	vs. IN Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	80	36	This facility has 122% more total deficiencies than a typical Indiana assisted living residence (80 vs. IN avg 36).↑ 122% worse
Deficiencies per year Average deficiencies per year since 2022.	20	9	This facility has 122% more deficiencies per year than a typical Indiana assisted living residence (20 vs. IN avg 9).↑ 122% worse
Deficiencies per inspection Average deficiencies per inspection.	4.4	1.9	This facility has 132% more deficiencies per inspection than a typical Indiana assisted living residence (4.4 vs. IN avg 1.9).↑ 132% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IN Average	vs. IN Avg
Total visits Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.	18	19	This facility has had 5% fewer total visits than the Indiana average (18 vs. IN avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↓ 5% fewer
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	9	7	This facility has 29% more inspections with deficiencies than a typical Indiana assisted living residence (9 vs. IN avg 7).↑ 29% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	50%	37%	This facility has 13 percentage points higher inspection deficiency rate than a typical Indiana assisted living residence (50% vs. IN avg 37%).↑ 13% worse
Inspections Routine, scheduled inspections conducted by state regulators.	8	13	This facility has 38% fewer inspections than a typical Indiana assisted living residence (8 vs. IN avg 13).↓ 38% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	IN Average	vs. IN Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	2	5	This facility has 60% fewer total complaints than a typical Indiana assisted living residence (2 vs. IN avg 5).↓ 60% better
Complaints per year Average complaints per year since 2022.	0.5	1.3	This facility has 62% fewer complaints per year than a typical Indiana assisted living residence (0.5 vs. IN avg 1.3).↓ 62% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on June 6, 2025 found the facility in compliance with Life Safety Code and Medicare/Medicaid participation requirements, with only one HVAC-related deficiency under an approved waiver.
The April 8, 2025 Life Safety Code survey cited 10 deficiencies including obstructed egress, inadequate lighting, fire extinguisher lapses, smoke barrier penetrations, and improper extension cord use.
The March 14, 2025 recertification survey found 3 deficiencies related to resident dignity, bathing care, and routine dental services not provided as planned.

Show Inspection Reports

Inspections since 2022

Total health inspections 5

State average N/A

Last Health inspection on Jul 2025

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

16 of 20 citations resulted from standard inspections; 3 of 20 resulted from complaint investigations; and 1 of 20 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

1 serious citation State average: N/A

19 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 4 years)

Quality of Care moderate citation Jul 28, 2025

Quality of Care moderate citation Mar 14, 2025

Corrected

Quality of Care moderate citation Mar 14, 2025

Corrected

Resident Rights moderate citation Mar 14, 2025

Corrected

Total staff 193

Employees 104

Contractors 89

Staff to resident ratio 3.71 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 39

Average shift 6.8 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 24,565

Nursing staff breakdown

6.7 hours

7.8 hours

6.4 hours

Contractor staffing

1,660 contractor hours this quarter

Certified Nursing Assistant: 43 Licensed Practical Nurse: 27 Registered Nurse: 15 Medical Director: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1 Dental Services Staff: 1

Staff by category


Certified Nursing Assistant	46	43	89	10,131	92	100%	6.4
Licensed Practical Nurse	17	27	44	5,787	92	100%	7.8
Medication Aide/Technician	7	0	7	2,084	90	98%	8.9
Registered Nurse	10	15	25	1,402	86	93%	6.7
Clinical Nurse Specialist	3	0	3	1,203	91	99%	8.3
Other Dietary Services Staff	4	0	4	907	84	91%	7.2
Administrator	1	0	1	552	65	71%	8.5
Physical Therapy Aide	4	0	4	517	66	72%	4.4
Mental Health Service Worker	1	0	1	490	62	67%	7.9
Speech Language Pathologist	5	0	5	479	72	78%	4
Physical Therapy Assistant	2	0	2	325	71	77%	4.6
Respiratory Therapy Technician	2	0	2	286	65	71%	4.3
Medical Director	0	1	1	120	30	33%	4
Occupational Therapy Aide	0	1	1	96	26	28%	3.7
Dental Services Staff	0	1	1	56	8	9%	7
Nurse Practitioner	1	0	1	46	5	5%	9.2
Occupational Therapy Assistant	0	1	1	43	10	11%	4.3
Qualified Social Worker	1	0	1	42	15	16%	2.8

89 Certified Nursing Assistant

% of Days 100%

44 Licensed Practical Nurse

% of Days 100%

7 Medication Aide/Technician

% of Days 98%

25 Registered Nurse

% of Days 93%

3 Clinical Nurse Specialist

% of Days 99%

4 Other Dietary Services Staff

% of Days 91%

1 Administrator

% of Days 71%

4 Physical Therapy Aide

% of Days 72%

1 Mental Health Service Worker

% of Days 67%

5 Speech Language Pathologist

% of Days 78%

2 Physical Therapy Assistant

% of Days 77%

2 Respiratory Therapy Technician

% of Days 71%

1 Medical Director

% of Days 33%

1 Occupational Therapy Aide

% of Days 28%

1 Dental Services Staff

% of Days 9%

1 Nurse Practitioner

% of Days 5%

1 Occupational Therapy Assistant

% of Days 11%

1 Qualified Social Worker

% of Days 16%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 15.1

89% worse than State average

State average: 8.0

Functional decline score 31.6

85% worse than State average

State average: 17.1

Long-stay resident measures

Significantly below average State avg: 4.1

Need for Help with Daily Activities Increased 32.7%

171% worse than State average

State average: 12.0%

Walking Ability Worsened 36.0%

151% worse than State average

State average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence 26.1%

6% worse than State average

State average: 24.6%

Falls with Major Injury 0.5%

86% better than State average

State average: 3.9%

High Risk Residents with Pressure Ulcers 1.9%

57% better than State average

State average: 4.4%

Urinary Tract Infection 3.4%

177% worse than State average

State average: 1.2%

Lost Too Much Weight 4.5%

20% better than State average

State average: 5.7%

Depressive Symptoms 13.1%

46% better than State average

State average: 24.1%

Antipsychotic Use 17.0%

36% worse than State average

State average: 12.4%

Pneumococcal Vaccine 94.7%

In line with State average

State average: 93.7%

Influenza Vaccine 97.9%

In line with State average

State average: 95.4%

Hospitalizations per 1,000 days 2.49

56% worse than State average

State average: 1.60

ED visits per 1,000 days 2.73

84% worse than State average

State average: 1.48

Short-stay resident measures

Average State avg: 2.9

Pneumococcal Vaccine 89.8%

10% better than State average

State average: 81.7%

Antipsychotic medication increase 1.1%

17% better than State average

State average: 1.4%

Influenza Vaccine 89.3%

13% better than State average

State average: 79.0%

Re-hospitalized after SNF stay 20.6%

8% better than State average

State average: 22.4%

Emergency department visits 16.0%

52% worse than State average

State average: 10.5%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 41.9%

22% worse than State average

State average: 53.7%

Successful return to home or community 60.9%

20% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

51% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

25% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

24% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Total residents 52

Medicare

5.8% of residents

Medicaid

61.5% of residents

Private pay or other

32.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Willows of New Castle from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 57.1% ↑ 8.2pp vs 2022

Net Patient Income -$521.2K ↑ ~$605.4K vs 2022

Payroll Costs $3.5M ↑ ~$926.7K vs 2022

Operating Margin -8.2% ↑ 13.1pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	71.4%	65.7%	59.1%	56.6%	63.5%	65.1%	59.9%	59.6%	58.8%	51.8%	45.4%	49.0%	57.1%
Beds	95	95	95	95	95	95	95	95	95	95	95	95	95
Net Income	$254,640	$773,128	$790,674	$666,264	$456,172	$526,486	$740,528	$522,330	$453,590	$674,571	$500,365	$284,895	$206,040
Gross Revenue	$4,662,013	$4,531,976	$4,364,333	$4,258,157	$5,072,147	$5,457,001	$5,072,983	$5,157,412	$5,202,599	$4,428,099	$4,318,455	$4,510,230	$5,646,635
Operating Expenses	$4,366,206	$4,742,749	$4,484,309	$4,435,493	$5,270,747	$5,639,810	$5,492,730	$5,412,104	$5,544,540	$6,198,669	$6,588,241	$6,407,871	$6,881,899
Net Patient Income	-$146,034	-$633,307	-$648,504	-$696,739	-$589,235	-$544,130	-$753,139	-$539,303	-$476,859	-$1,689,595	-$1,554,726	-$1,126,573	-$521,155
Net Patient Revenue	$4,220,172	$4,109,442	$3,835,805	$3,738,754	$4,681,512	$5,095,680	$4,739,591	$4,872,801	$5,067,681	$4,509,074	$5,033,515	$5,281,298	$6,360,744
Payroll Costs	$2,312,196	$2,239,734	$2,218,915	$2,091,358	$2,139,450	$2,131,622	$2,205,102	$2,318,064	$2,221,866	$2,522,783	$2,553,655	$2,526,828	$3,453,485
Operating Margin %	-3.5%	-15.4%	-16.9%	-18.6%	-12.6%	-10.7%	-15.9%	-11.1%	-9.4%	-37.5%	-30.9%	-21.3%	-8.2%
Medicare %	8.3%	10.9%	10.2%	6.8%	10.5%	12.0%	12.7%	10.7%	8.3%	5.4%	22.3%	15.3%	13.8%
Medicaid %	74.2%	71.0%	77.0%	80.3%	75.4%	78.2%	73.4%	72.3%	74.2%	84.9%	71.6%	72.8%	71.0%
Private %	17.5%	18.1%	12.8%	12.9%	14.2%	9.8%	13.9%	16.9%	17.5%	9.8%	6.0%	11.9%	15.2%
Net Patient Revenue/Day	$170	$180	$187	$191	$213	$225	$228	$236	$249	$251	$319	$311	$321
Cost/Day	$176	$208	$219	$226	$239	$249	$265	$262	$272	$344	$418	$377	$347
Avg Length of Stay	313.5 days	238.1 days	241.0 days	233.6 days	278.6 days	222.1 days	183.7 days	252.2 days	205.9 days	250.0 days	159.2 days	195.2 days	150.1 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$6.4M

Net patient income

-$521.2K

Government County

Net patient revenue

$6.4M

Net patient income

-$521.2K

Other income

$727.2K

Payroll costs

$3.5M 54.3% of net patient revenue

Other operating costs

$3.4M

Total costs

$6.9M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (51% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 51%

Private pay 25%

Medicaid 24%

Coverage residents most often leave under.

Medicare 35%

Private pay 24%

Medicaid 41%

0.0 miles from city center Estimated distance in miles from New Castle's city center to Willows of New Castle's address, calculated via Google Maps.

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The information below is reported by the Indiana Department of Health, Division of Long Term Care.


The Barrington of Carmel	NH AL IL MC SNF	Carmel	-	154	A+	39	Studio / 1 Bed / 2 Bed
Westminster Village Muncie	NH AL IL SNF	Muncie	-	303	A+	6	Studio / 1 Bed / 2 Bed
Greenwood Village South	NH AL IL MC SNF	Greenwood	-	207	A+	50	Apartment / Cottage
Christian Care Retirement Community	NH AL IL MC SNF	Bluffton (Toll Gate Heights)	-	145	-	4	1 Bed / 2 Bed / 3 Bed
Willows of New Castle	NH SNF	New Castle	-	95	-	70	-

Nursing Home Explorer

Who is the Director of Nursing at Willows of New Castle?

Ashley Thompson is the Director of Nursing at Willows of New Castle.

Who is the owner of Willows of New Castle?

Willows of New Castle is legally operated by Henry County Memorial Hospital, and administered by Deanna Hickman.

Is Willows of New Castle in a walkable area?

Willows of New Castle has a walk score of 70. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Willows of New Castle?

According to IN state health department records, Willows of New Castle's license number is 25-000035-1.

When does Willows of New Castle's license expire?

According to IN state health department records, Willows of New Castle's license expires on December 31, 2026.

What is the occupancy rate at Willows of New Castle?

Willows of New Castle's occupancy is 52%.

Is Willows of New Castle a government-operated facility?

Willows of New Castle is a government-operated nursing facility in IN.

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Willows of New Castle

Overview of Willows of New Castle

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Staffing

Leadership

Therapy & Rehabilitation

Contact Information

Amenities & Lifestyle

Contact Willows of New Castle

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

89 Certified Nursing Assistant

44 Licensed Practical Nurse

7 Medication Aide/Technician

25 Registered Nurse

3 Clinical Nurse Specialist

4 Other Dietary Services Staff

1 Administrator

4 Physical Therapy Aide

1 Mental Health Service Worker

5 Speech Language Pathologist

2 Physical Therapy Assistant

2 Respiratory Therapy Technician

1 Medical Director

1 Occupational Therapy Aide

1 Dental Services Staff

1 Nurse Practitioner

1 Occupational Therapy Assistant

1 Qualified Social Worker

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

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