Willows of New Castle

Q: Who is the Director of Nursing at Willows of New Castle?

Ashley Thompson is the Director of Nursing at Willows of New Castle.

Q: Who is the owner of Willows of New Castle?

The legal owner and operator of Willows of New Castle is Henry County Memorial Hospital.

Q: Is Willows of New Castle in a walkable area?

Willows of New Castle has a walk score of 70. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Q: What is the license number of Willows of New Castle?

According to IN state health department records, Willows of New Castle's license number is 25-000035-1.

Q: When does Willows of New Castle's license expire?

According to IN state health department records, Willows of New Castle's license expires on December 31, 2025.

Q: What is the occupancy rate at Willows of New Castle?

Willows of New Castle's occupancy is 52%.

Q: Who is the administrator of Willows of New Castle?

Deanna Hickman is the administrator of Willows of New Castle.

CMS overall rating

1023 N 20Th St, New Castle, IN 47362 View map

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Willows of New Castle accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Willows of New Castle accepts Medicare, Medicaid, and private pay.

Overview of Willows of New Castle

Willows of New Castle is a skilled nursing facility located at 1023 N 20th St in New Castle, Henry County, Indiana. The community is operated by Henry County Memorial Hospital and administered by Deanna Hickman. Medicare, Medicaid, and private pay are accepted, giving families several options for arranging both short-term and ongoing care.

The recently opened 95-bed community has an occupancy rate of 52%. Residents include those receiving short-term rehabilitation and those requiring continuing nursing care. The facility was opened as part of the hospital’s expansion into inpatient rehabilitation services. Its mix of residents reflects both rehabilitation and longer-term care needs.

Rehabilitation is a primary focus of the community. Therapy services and dedicated short-term rehabilitation programs are available for residents recovering from surgery, hospitalization, injury, and other health events. Respite care is also offered to families who need temporary support while a primary caregiver is away.

Daily operations benefit from the resources and support of the hospital system that oversees the community. New Castle’s location has a Walk Score of 70, so it’s in a very walkable area. Family members can easily access nearby services and walk around the neighborhood.

State inspections conducted by the Indiana Department of Health have reviewed areas such as facility infrastructure, operational consistency, care documentation, and Life Safety Code compliance. These topics are often examined in newly opened facilities as procedures and systems become established. Recent reviews have focused on ensuring those standards are maintained.

(765) 529-9694 info.greensburg@willowshealthcare.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Indiana state averages

Total nursing care / resident

4h 12m per day

This facility Indiana avg (3h 26m per day)

vs Indiana avg

+22%

2 of 6 metrics below state avg

Standout metric LPN / LVN is +42% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	30m per day	▼ 25% State avg: 40m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 5m per day	▲ 42% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 18m per day	■ Avg State avg: 2h 16m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 16m per day	■ Avg State avg: 3h 14m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	3m per day	▼ 19% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	27m per day	■ Avg State avg: 27m per day · National avg: 28m per day

Capacity and availability

150 days

95-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 70 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

52%

Lower than the Indiana average: 68.1%

Occupied beds

49 / 95

Average occupied beds in Indiana homes 70 beds

Facility TypeNursing Home / Skilled Nursing Facility / Nursing Facility Dually Certified

IssuanceJanuary 1, 2025

ExpirationDecember 31, 2025

License Number25-000035-1

CMS Certification Number155089

Willows of New Castle is legally operated by Henry County Memorial Hospital, and administrated by Deanna Hickman.

Profit StatusOther

SNF/NF (Combined)

95 units

Total beds

95 units

Staffing

Key information about the people who lead and staff this community.

Medical DirectorWylie McGlothlin

Director of NursingAshley Thompson

Rehabilitation Services

Respite Care

Short-Term Rehab

Fax(765) 529-8816

Specific ProgramsTherapies

Since 2022 · 4 years of data 80 deficiencies 2 complaints 18 inspections

Inspection Score

5 points below the Indiana average for nursing homes (83/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Indiana state average

Overall vs. IN average

Latest Inspection July 28, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IN Average	vs. IN Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	80	36	This facility has 122% more total deficiencies than a typical Indiana nursing home (80 vs. IN avg 36).↑ 122% worse Rank #306 / 386 Total deficiencies — State benchmarked This home is ranked 306th out of 386 homes in Indiana. Shows this facility's deficiencies compared to the Indiana average among 386 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.
Deficiencies per year Average deficiencies per year since 2022.	20	9	This facility has 122% more deficiencies per year than a typical Indiana nursing home (20 vs. IN avg 9).↑ 122% worse
Deficiencies per inspection Average deficiencies per inspection.	4.4	1.9	This facility has 132% more deficiencies per inspection than a typical Indiana nursing home (4.4 vs. IN avg 1.9).↑ 132% worse Rank #374 / 386 Deficiencies per inspection — State benchmarked This home is ranked 374th out of 386 homes in Indiana. Shows this facility's deficiencies per inspection compared to the Indiana average among 386 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IN Average	vs. IN Avg
Total visits Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.	18	19	This facility has 5% fewer total visits than a typical Indiana nursing home (18 vs. IN avg 19).↓ 5% better
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	9	7	This facility has 29% more inspections with deficiencies than a typical Indiana nursing home (9 vs. IN avg 7).↑ 29% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	50%	37%	This facility has 13 percentage points higher inspection deficiency rate than a typical Indiana nursing home (50% vs. IN avg 37%).↑ 13% worse
Inspections Routine, scheduled inspections conducted by state regulators.	8	13	This facility has 38% fewer inspections than a typical Indiana nursing home (8 vs. IN avg 13).↓ 38% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	IN Average	vs. IN Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	2	5	This facility has 60% fewer total complaints than a typical Indiana nursing home (2 vs. IN avg 5).↓ 60% better Rank #50 / 352 Total complaints — State benchmarked This home is ranked 50th out of 352 homes in Indiana. Shows this facility's total complaints compared to the Indiana average among 352 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.
Complaints per year Average complaints per year since 2022.	0.5	1.3	This facility has 62% fewer complaints per year than a typical Indiana nursing home (0.5 vs. IN avg 1.3).↓ 62% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on June 6, 2025 found the facility in compliance with Life Safety Code and Medicare/Medicaid participation requirements, with only one HVAC-related deficiency under an approved waiver.
The April 8, 2025 Life Safety Code survey cited 10 deficiencies including obstructed egress, inadequate lighting, fire extinguisher lapses, smoke barrier penetrations, and improper extension cord use.
The March 14, 2025 recertification survey found 3 deficiencies related to resident dignity, bathing care, and routine dental services not provided as planned.

Show Inspection Reports

Inspections since 2022

Total health inspections 5

Indiana average 6

Last Health inspection on Jul 2025

Total health citations

Indiana average 25

Citations per inspection

Indiana average 4.12

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

16 of 20 citations resulted from standard inspections; 3 of 20 resulted from complaint investigations; and 1 of 20 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)

Critical health citations

100% better than Indiana average

Indiana average: 0.2

Serious health citations

67% worse than Indiana average

Indiana average: 0.6

0 critical citations Indiana average: 0.2

1 serious citation Indiana average: 0.6

19 moderate citations Indiana average: 23.8

0 minor citations Indiana average: 0.4

Citations history (last 4 years)

Quality of Care moderate citation Jul 28, 2025

Quality of Care moderate citation Mar 14, 2025

Corrected

Quality of Care moderate citation Mar 14, 2025

Corrected

Resident Rights moderate citation Mar 14, 2025

Corrected

Total staff 193

Employees 104

Contractors 89

Staff to resident ratio 3.71 : 1

3711438% more staff per resident than Indiana average

Avg staff/day 39

Average shift 6.8 hours

12% worse than Indiana average

Total staff hours (quarter) 24,565

Nursing staff breakdown

6.7 hours

7.8 hours

6.4 hours

Contractor staffing

1,660 contractor hours this quarter

Certified Nursing Assistant: 43 Licensed Practical Nurse: 27 Registered Nurse: 15 Medical Director: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1 Dental Services Staff: 1

Staff by category


Certified Nursing Assistant	46	43	89	10,131	92	100%	6.4
Licensed Practical Nurse	17	27	44	5,787	92	100%	7.8
Medication Aide/Technician	7	0	7	2,084	90	98%	8.9
Registered Nurse	10	15	25	1,402	86	93%	6.7
Clinical Nurse Specialist	3	0	3	1,203	91	99%	8.3
Other Dietary Services Staff	4	0	4	907	84	91%	7.2
Administrator	1	0	1	552	65	71%	8.5
Physical Therapy Aide	4	0	4	517	66	72%	4.4
Mental Health Service Worker	1	0	1	490	62	67%	7.9
Speech Language Pathologist	5	0	5	479	72	78%	4
Physical Therapy Assistant	2	0	2	325	71	77%	4.6
Respiratory Therapy Technician	2	0	2	286	65	71%	4.3
Medical Director	0	1	1	120	30	33%	4
Occupational Therapy Aide	0	1	1	96	26	28%	3.7
Dental Services Staff	0	1	1	56	8	9%	7
Nurse Practitioner	1	0	1	46	5	5%	9.2
Occupational Therapy Assistant	0	1	1	43	10	11%	4.3
Qualified Social Worker	1	0	1	42	15	16%	2.8

89 Certified Nursing Assistant

% of Days 100%

44 Licensed Practical Nurse

% of Days 100%

7 Medication Aide/Technician

% of Days 98%

25 Registered Nurse

% of Days 93%

3 Clinical Nurse Specialist

% of Days 99%

4 Other Dietary Services Staff

% of Days 91%

1 Administrator

% of Days 71%

4 Physical Therapy Aide

% of Days 72%

1 Mental Health Service Worker

% of Days 67%

5 Speech Language Pathologist

% of Days 78%

2 Physical Therapy Assistant

% of Days 77%

2 Respiratory Therapy Technician

% of Days 71%

1 Medical Director

% of Days 33%

1 Occupational Therapy Aide

% of Days 28%

1 Dental Services Staff

% of Days 9%

1 Nurse Practitioner

% of Days 5%

1 Occupational Therapy Assistant

% of Days 11%

1 Qualified Social Worker

% of Days 16%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 15.1

89% worse than Indiana average

Indiana average: 8.0

Functional decline score 31.6

85% worse than Indiana average

Indiana average: 17.1

Long-stay resident measures

Significantly below average Indiana avg: 4.1

Need for Help with Daily Activities Increased 32.7%

171% worse than Indiana average

Indiana average: 12.0%

Walking Ability Worsened 36.0%

151% worse than Indiana average

Indiana average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence 26.1%

6% worse than Indiana average

Indiana average: 24.6%

Falls with Major Injury 0.5%

86% better than Indiana average

Indiana average: 3.9%

High Risk Residents with Pressure Ulcers 1.9%

57% better than Indiana average

Indiana average: 4.4%

Urinary Tract Infection 3.4%

177% worse than Indiana average

Indiana average: 1.2%

Lost Too Much Weight 4.5%

20% better than Indiana average

Indiana average: 5.7%

Depressive Symptoms 13.1%

46% better than Indiana average

Indiana average: 24.1%

Antipsychotic Use 17.0%

36% worse than Indiana average

Indiana average: 12.4%

Pneumococcal Vaccine 94.7%

In line with Indiana average

Indiana average: 93.7%

Influenza Vaccine 97.9%

In line with Indiana average

Indiana average: 95.4%

Hospitalizations per 1,000 days 2.49

56% worse than Indiana average

Indiana average: 1.60

ED visits per 1,000 days 2.73

84% worse than Indiana average

Indiana average: 1.48

Short-stay resident measures

Average Indiana avg: 2.9

Pneumococcal Vaccine 89.8%

10% better than Indiana average

Indiana average: 81.7%

Antipsychotic medication increase 1.1%

17% better than Indiana average

Indiana average: 1.4%

Influenza Vaccine 89.3%

13% better than Indiana average

Indiana average: 79.0%

Re-hospitalized after SNF stay 20.6%

8% better than Indiana average

Indiana average: 22.4%

Emergency department visits 16.0%

52% worse than Indiana average

Indiana average: 10.5%

Falls with major injury 0.0%

100% better than Indiana average

Indiana average: 0.8%

Ability to care for self at discharge 41.9%

22% worse than Indiana average

Indiana average: 53.7%

Successful return to home or community 60.9%

20% better than Indiana average

Indiana average: 50.6%

Breakdown by payment type

Medicare

51% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

25% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

24% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Total residents 52

Medicare

5.8% of residents

Medicaid

61.5% of residents

Private pay or other

32.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Willows of New Castle from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 57.1% ↑ 8.2pp vs 2022

Net Patient Income -$521.2K ↑ ~$605.4K vs 2022

Payroll Costs $3.5M ↑ ~$926.7K vs 2022

Operating Margin -8.2% ↑ 13.1pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	71.4%	65.7%	59.1%	56.6%	63.5%	65.1%	59.9%	59.6%	58.8%	51.8%	45.4%	49.0%	57.1%
Beds	95	95	95	95	95	95	95	95	95	95	95	95	95
Net Income	$254,640	$773,128	$790,674	$666,264	$456,172	$526,486	$740,528	$522,330	$453,590	$674,571	$500,365	$284,895	$206,040
Gross Revenue	$4,662,013	$4,531,976	$4,364,333	$4,258,157	$5,072,147	$5,457,001	$5,072,983	$5,157,412	$5,202,599	$4,428,099	$4,318,455	$4,510,230	$5,646,635
Operating Expenses	$4,366,206	$4,742,749	$4,484,309	$4,435,493	$5,270,747	$5,639,810	$5,492,730	$5,412,104	$5,544,540	$6,198,669	$6,588,241	$6,407,871	$6,881,899
Net Patient Income	-$146,034	-$633,307	-$648,504	-$696,739	-$589,235	-$544,130	-$753,139	-$539,303	-$476,859	-$1,689,595	-$1,554,726	-$1,126,573	-$521,155
Net Patient Revenue	$4,220,172	$4,109,442	$3,835,805	$3,738,754	$4,681,512	$5,095,680	$4,739,591	$4,872,801	$5,067,681	$4,509,074	$5,033,515	$5,281,298	$6,360,744
Payroll Costs	$2,312,196	$2,239,734	$2,218,915	$2,091,358	$2,139,450	$2,131,622	$2,205,102	$2,318,064	$2,221,866	$2,522,783	$2,553,655	$2,526,828	$3,453,485
Operating Margin %	-3.5%	-15.4%	-16.9%	-18.6%	-12.6%	-10.7%	-15.9%	-11.1%	-9.4%	-37.5%	-30.9%	-21.3%	-8.2%
Medicare %	8.3%	10.9%	10.2%	6.8%	10.5%	12.0%	12.7%	10.7%	8.3%	5.4%	22.3%	15.3%	13.8%
Medicaid %	74.2%	71.0%	77.0%	80.3%	75.4%	78.2%	73.4%	72.3%	74.2%	84.9%	71.6%	72.8%	71.0%
Private %	17.5%	18.1%	12.8%	12.9%	14.2%	9.8%	13.9%	16.9%	17.5%	9.8%	6.0%	11.9%	15.2%
Net Patient Revenue/Day	$170	$180	$187	$191	$213	$225	$228	$236	$249	$251	$319	$311	$321
Cost/Day	$176	$208	$219	$226	$239	$249	$265	$262	$272	$344	$418	$377	$347
Avg Length of Stay	313.5 days	238.1 days	241.0 days	233.6 days	278.6 days	222.1 days	183.7 days	252.2 days	205.9 days	250.0 days	159.2 days	195.2 days	150.1 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$6.4M

Net patient income

-$521.2K

Voluntary non-profit community Operated by a church.

Net patient revenue

$6.4M

Net patient income

-$521.2K

Other income

$727.2K

Payroll costs

$3.5M 54.3% of net patient revenue

Other operating costs

$3.4M

Total costs

$6.9M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (51% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 51%

Private pay 25%

Medicaid 24%

Coverage residents most often leave under.

Medicare 35%

Private pay 24%

Medicaid 41%

675.4 miles from city center Estimated distance in miles from New Castle's city center to Willows of New Castle's address, calculated via Google Maps.

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Compare Nursing Home around Indiana

The information below is reported by the Indiana Department of Health, Division of Long Term Care.

5 facilities compared · CMS & IN Dept. of Health data


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Greenwood Village South	NH AL IL MC	Greenwood	207 Facility 207 IN AVG 116 Rank #27 / 437	-	-	4.16 Facility 4.16 IN AVG 3.44 Rank #39 / 291	-50%	+21%	$0 Facility $0 IN AVG $31.4k Rank #1 / 293	83 Facility 83 IN AVG 83 Rank #151 / 384	6 Facility 6 IN AVG 25.0 Rank #17 / 292	3.0 Facility 3.0 IN AVG 4.1 Rank #82 / 292	-	38	A+	50 Facility 50 IN AVG 37 Rank #205 / 587	Pamela Seegers	$28.2M Facility $28.2M IN AVG $10.7M Rank #3 / 294	$15.6M Facility $15.6M IN AVG $4.2M Rank #3 / 294	55.4% Facility 55.4% IN AVG 42% Rank #150 / 294	155026
North River Health Campus	NH ADC AL IL MC	Evansville (East Baseline Road)	95 Facility 95 IN AVG 116 Rank #269 / 437	50.5% Facility 50.5% IN AVG 69.4% Rank #346 / 434	-27%	3.66 Facility 3.66 IN AVG 3.44 Rank #72 / 291	+63%	+7%	$0 Facility $0 IN AVG $31.4k Rank #1 / 293	91 Facility 91 IN AVG 83 Rank #71 / 384	10 Facility 10 IN AVG 25.0 Rank #41 / 292	3.3 Facility 3.3 IN AVG 4.1 Rank #108 / 292	-	53	A+	11 Facility 11 IN AVG 37 Rank #456 / 587	Thomas Cook	$10.8M Facility $10.8M IN AVG $10.7M Rank #134 / 294	$5.8M Facility $5.8M IN AVG $4.2M Rank #101 / 294	53.6% Facility 53.6% IN AVG 42% Rank #101 / 294	155854
The Restoracy of Carmel	NH MC	Carmel (Carmel Arts & Design District)	72 Facility 72 IN AVG 116 Rank #344 / 437	94.4% Facility 94.4% IN AVG 69.4% Rank #12 / 434	+36%	4.61 Facility 4.61 IN AVG 3.44 Rank #27 / 291	-46%	+34%	$0 Facility $0 IN AVG $31.4k Rank #1 / 293	70 Facility 70 IN AVG 83 Rank #326 / 384	44 Facility 44 IN AVG 25.0 Rank #251 / 292	6.3 Facility 6.3 IN AVG 4.1 Rank #244 / 292	2	69	A+	77 Facility 77 IN AVG 37 Rank #30 / 587	Euson Lindsay Legacy, LLC	$10.1M Facility $10.1M IN AVG $10.7M Rank #164 / 294	$4.4M Facility $4.4M IN AVG $4.2M Rank #147 / 294	43.7% Facility 43.7% IN AVG 42% Rank #133 / 294	155846
Willows of New Castle	NH	New Castle	95 Facility 95 IN AVG 116 Rank #269 / 437	51.6% Facility 51.6% IN AVG 69.4% Rank #336 / 434	-26%	4.20 Facility 4.20 IN AVG 3.44 Rank #39 / 291	+33%	+22%	$0 Facility $0 IN AVG $31.4k Rank #1 / 293	78 Facility 78 IN AVG 83 Rank #223 / 384	20 Facility 20 IN AVG 25.0 Rank #126 / 292	4.0 Facility 4.0 IN AVG 4.1 Rank #153 / 292	1	58	-	70 Facility 70 IN AVG 37 Rank #71 / 587	Henry County Memorial Hospital	$6.4M Facility $6.4M IN AVG $10.7M Rank #237 / 294	$3.5M Facility $3.5M IN AVG $4.2M Rank #218 / 294	54.3% Facility 54.3% IN AVG 42% Rank #52 / 294	155089

Nursing Home Explorer

Aged and Disabled Waiver

Indiana Medicaid A&D Waiver

Age 65+ or disabled

General Indiana resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Requires level-of-care determination.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home health services

CHOICE Program

Indiana CHOICE

Age 60+

General Indiana resident, at risk of nursing home.

Income Limits ~$2,000/month varies

Asset Limits $10,000 individual

Limited funding; regional variation.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Residential Care Assistance Program (RCAP)

Indiana Residential Care Assistance Program

Age 65+

General or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~50 facilities statewide; per diem rate set by FSSA.

Benefits

Room/board Laundry Minimal care coordination (~$20-$50/day subsidy)

Medicare Savings Program (MSP)

Indiana Medicare Savings Program

Age 65+ or disabled

General Indiana resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Indiana NFCSP Respite Care

Age —

General Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).

Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.

Asset Limits Not assessed; need-based.

16 AAAs; prioritizes low-income, rural caregivers.

Benefits

Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Indiana VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General Indiana resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran demand statewide.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Who is the Director of Nursing at Willows of New Castle?

Ashley Thompson is the Director of Nursing at Willows of New Castle.

Who is the owner of Willows of New Castle?

The legal owner and operator of Willows of New Castle is Henry County Memorial Hospital.

Is Willows of New Castle in a walkable area?

Willows of New Castle has a walk score of 70. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Willows of New Castle?

According to IN state health department records, Willows of New Castle's license number is 25-000035-1.

When does Willows of New Castle's license expire?

According to IN state health department records, Willows of New Castle's license expires on December 31, 2025.

What is the occupancy rate at Willows of New Castle?

Willows of New Castle's occupancy is 52%.

Who is the administrator of Willows of New Castle?

Deanna Hickman is the administrator of Willows of New Castle.

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Willows of New Castle

Overview of Willows of New Castle

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Staffing

Leadership

Therapy & Rehabilitation

Contact Information

Amenities & Lifestyle

Contact Willows of New Castle

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

89 Certified Nursing Assistant

44 Licensed Practical Nurse

7 Medication Aide/Technician

25 Registered Nurse

3 Clinical Nurse Specialist

4 Other Dietary Services Staff

1 Administrator

4 Physical Therapy Aide

1 Mental Health Service Worker

5 Speech Language Pathologist

2 Physical Therapy Assistant

2 Respiratory Therapy Technician

1 Medical Director

1 Occupational Therapy Aide

1 Dental Services Staff

1 Nurse Practitioner

1 Occupational Therapy Assistant

1 Qualified Social Worker

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

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Financial Assistance for Nursing Home in Indiana

Aged and Disabled Waiver

CHOICE Program

Residential Care Assistance Program (RCAP)

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Nursing Home in Indiana